/  Human Resources KPIs - Benchmarking HR Performance
Pay Attention Please ! The course location "London Paddington" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date and it might be changed at anytime.
BMC Training provides on 24 Oct 2021 Human Resources KPIs - Benchmarking HR Performance course [Human Resource Management] in London,UK


Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management. The program is also suitable for Human Resources managers and senior executives who are accountable for the overall contribution of the HR function.


  • Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.
  • List the KPIs that should be used in measuring Human Resources as a function.
  • List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
  • Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.
  • Design and calculate the employee satisfaction index and use it to measure employee morale.
  • Explain employee turnover, its types and the various formulae used to calculate it.


Day One

Key Performance Indicators (KPIs)

  • The Importance of Measuring
  • Measures, Metrics and KPIs: The Main Differences
  • Characteristics of SMART KPIs
  • Types of KPIs
  • Common Mistakes when Using KPIs

Day Two

Organizational KPIs

  • Organizational Appeal and Reputation
  • Salary Competitiveness
  • Human Value Added
  • Career Growth
  • Absenteeism Rates and Absenteeism Cost
  • Employee Morale

Day Three

Financial KPIs

  • Return on Human Capital
  • Labor Cost
  • Cost per Hire
  • Cost per Trainee
  • Opportunity Cost
  • Supervisory Ratios
  • Cost to Supervise
  • Compensation and Benefits

Day Four

Process KPIs

  • Measuring Efficiency of Recruitment and Selection
  • Measuring Effectiveness of Hiring
  • Using Hurdles Per Hire (HPH) to Reduce the Use of 'wasta' in Selection
  • Using Aggregate Yield Ratios and Selection Rates
  • Measuring Effectiveness of Appraisal Systems

Day Five

Employee Turnover

  • Voluntary versus Involuntary Turnover
  • Turnover versus Attrition (Gross and Net Turnover)
  • Identifying Turnover Metrics
  • Identifying Turnover Costs
  • Analyzing and Interpreting Turnover Data
  • Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

Wrap Up: Designing an HR Scorecard

  • The Balanced Scorecard as a Strategic Tool
  • Putting it All Together
  • Reporting HR to Top Management

Related Training Courses

Course Details
  • Code HRM33
  • TIME    08:00 AM - 11:15 AM
  • DATE    Oct 24 2021 - Oct 28 2021
  • London , London Paddington
  • +44 7493377144
  • Support@bmc.net

Fees Per Person

5950 GBP + VAT
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