/  Maintenance Contracting and Outsourcing
Pay Attention Please ! The course location "Champs Elysees" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date.
BMC Training provides on 20 Jan 2019 Maintenance Contracting and Outsourcing course [Maintenance Engineering Training] in Paris,France

Objectives                                    

The delegates will:

  • Understand how to decide rationally what maintenance activities to outsource and what not
  • Learn the features, functions and benefits of lean maintenance contracts
  • Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
  • Learn how to define service levels and monitor the contractor performance
  • Learn how to develop and negotiate a maintenance contract
  • Recognize the pitfalls
  • Understand how to evaluate the delivered performance of all parties involved
  • Learn how to implement maintenance contract management

The Contents

Day 1 - Outsourcing Considerations

  • Introduction to program
  • Introduction delegates
  • Asset management
  • The business impact of maintenance
  • Considerations in outsourcing maintenance – what to outsource and what not?
  • Activity on asset matrix
  • Risks involved
  • Case study: Outsourcing maintenance activities

Day 2 - Maintenance Contracts

  • Maintenance contract types
  • Parties involved
  • The tendering process – modern ways of tendering
  • Choosing the right contractor
  • Costing the service
  • Defining Key Performance Indicators to monitor the performance of all parties involved
  • Use of Balanced Scorecard with performance contracts
  • Interactive exercise and examples

Day 3 - Developing the Maintenance Contract

  • Vendor management
  • The contracting cycle
  • Assemble a team
  • Assess, determine and specify the required service levels
  • Writing the contract – contents of a maintenance contract
  • Interactive exercise: review some existing contracts
  • Implementing contract management – how to make it work (performance management)
  • Periodic evaluation & improvement

Day 4 - Grounding and Negotiating the Contract

  • Expectations about availability, reliability and costs
  • The extensive preventive maintenance schedule – “tricks” of maintenance contractors
  • The seven steps to develop a risk based maintenance concept
  • Using the maintenance concept to negotiate more effectively lean maintenance contracts
  • Negotiating the contract – negotiation ploys
  • Negotiating the contract – negotiation tactics
  • Negotiating tips
  • Interactive exercise and role play regarding negotiating

Day 5 - Final Workshop

  • Development of a maintenance contract in groups
  • Defining the requirements and service levels
  • Develop the offer
  • Selection criteria
  • Presenting the bid
  • Closing the contract
  • Evaluation of results
  • Wrap-up



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Course Details
  • Code MAE41
  • TIME    08:00 AM - 11:15 AM
  • DATE    Jan 20 2019 - Jan 24 2019
  • Paris , Champs Elysees
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

6150 GBP + VAT
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