/  Interpersonal Communication Skills
All courses in Bali have been cancelled .
BMC Training provides on 5 Jan 2020 Interpersonal Communication Skills course [Management and Leadership] in Bali,Indonesia

Program Objectives:

By the end of the program, participants will be able to:

  • Acquire the skills necessary for communicating in an effective manner.
  • Improve their ability to communicate across cultures.
  • Employ techniques for listening actively and empathically.
  • Communicate in an assertive manner.
  • Manage interpersonal conflict.
  • Handle feedback and criticism constructively.

Course Outlines

Effective Communication

  • Introduction to Communication
  • Elements of Effective Communication
  • Qualities of Effective Communicators
  • The Communication Process
  • Communication Beyond Words
  • Sources of Miscommunication: Barriers
  • Overcoming Communication Barriers

Communication Across Cultures

  • Improving Cross-Cultural Communication: Guidelines
  • Managing Perceptions and Biases
  • Understanding Communication Styles
  • The Cross-Cultural Communication Skill Set
  • Communicating within Multi-Cultural Teams
  • Universal Laws of Persuasion: Process

Active Listening 

  • Hearing versus Listening
  • Mastering Active Listening
  • Asking the Right Questions
  • Five Probing Techniques
  • Pitfalls of Leading Questions

Communication Behavior and Conflict Management

  • Passive, Aggressive and Assertive Behavior
  • Verbal and Non-Verbal Elements of Communication
  • Understanding Conflict: Sources
  • Conflict Management Styles
  • Mastering Conflict Management Skills
  • Learning to Say No

Constructive Feedback and Criticism

  • The Value of Feedback
  • Positive and Negative Feedback
  • Giving Constructive Criticism
  • Dealing with Negative Criticism 



Related Training Courses

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Course Details
  • Code MNG236
  • TIME    08:00 AM - 11:15 AM
  • DATE    Jan 5 2020 - Jan 9 2020
  • Bali , Radisson Blu Hotel
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

6500 GBP + VAT
Other Dates

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