/  Interpersonal Communication Skills
Pay Attention Please ! The course location "Radisson Blu Hotel" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date.
BMC Training provides on 4 Nov 2018 Interpersonal Communication Skills course [Management and Leadership] in Bali,Indonesia

Program Objectives:

By the end of the program, participants will be able to:

  • Acquire the skills necessary for communicating in an effective manner.
  • Improve their ability to communicate across cultures.
  • Employ techniques for listening actively and empathically.
  • Communicate in an assertive manner.
  • Manage interpersonal conflict.
  • Handle feedback and criticism constructively.

Course Outlines

Effective Communication

  • Introduction to Communication
  • Elements of Effective Communication
  • Qualities of Effective Communicators
  • The Communication Process
  • Communication Beyond Words
  • Sources of Miscommunication: Barriers
  • Overcoming Communication Barriers

Communication Across Cultures

  • Improving Cross-Cultural Communication: Guidelines
  • Managing Perceptions and Biases
  • Understanding Communication Styles
  • The Cross-Cultural Communication Skill Set
  • Communicating within Multi-Cultural Teams
  • Universal Laws of Persuasion: Process

Active Listening 

  • Hearing versus Listening
  • Mastering Active Listening
  • Asking the Right Questions
  • Five Probing Techniques
  • Pitfalls of Leading Questions

Communication Behavior and Conflict Management

  • Passive, Aggressive and Assertive Behavior
  • Verbal and Non-Verbal Elements of Communication
  • Understanding Conflict: Sources
  • Conflict Management Styles
  • Mastering Conflict Management Skills
  • Learning to Say No

Constructive Feedback and Criticism

  • The Value of Feedback
  • Positive and Negative Feedback
  • Giving Constructive Criticism
  • Dealing with Negative Criticism 



Related Training Courses

Course Details
  • Code MNG236
  • TIME    08:00 AM - 11:15 AM
  • DATE    Nov 4 2018 - Nov 8 2018
  • Bali , Radisson Blu Hotel
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

5400 GBP + VAT
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