This program is designed for:
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.
- Define and understand Six Sigma and why it is necessary to sustain business improvement.
- Apply the DMAIC problem-solving method.
- Explain the role of Six Sigma in customer service and continual improvement.
- Explain how to implement and deploy Six Sigma (Yellow Belt level).
- Assess organization readiness to launch a Six Sigma project.
Introduction of Quality
- What is Quality and History of Quality
- Benefits of Quality Systems
- Meet the ISO 9000 Family
- Cost of Poor Quality
- Evolution of Quality Management
- Quality Management Principles and Six Sigma
- Quality Maturity Ladder
Definitions of Six Sigma
- What is Six Sigma and What Does Sigma Mean?
- History of Six Sigma
- Why Should Organizations Use Six Sigma?
- Savings from Six Sigma
- Six Sigma as an Improvement Strategy
Six Sigma in Customer Service
- Effects of Six Sigma on Customer Satisfaction and VOC
- Levels of Sigma Performance
- The Kano Model and Quality Function Deployment
- The Fruit of Six Sigma
Implementing Six Sigma
- The Methodology
- The DMAIC Stages (Define, Measure, Analyze, Improve and Control)
- Roles for Managers and Employees
- Six Sigma and Lean
- Roles of Green Belts and Black Belts
Problem-Solving Using Six Sigma
- Six Sigma Tool Box
- Control Charts
- Pareto Charts
- Cause and Effect Diagrams
- Why-Why Diagrams
- Scatter Diagrams
- The Turtle Diagram
Statistical Analysis in Six Sigma
- Sigma as a Metric
- Sources of Variation
- Calculation of Process Capability and Sigma Level
- The Commute Example
- Software Used in the Analysis
Deployment of Six Sigma
- Project Selection and Charter Importance
- Leadership and Employee Involvement
Corporate Commitment: 10 Questions for Leaders
- Selection of Six Sigma Projects: Guidelines
- Characteristics of a Successful Six Sigma Project
- Sources of High Impact Opportunities
- Characteristics of Projects to Avoid