/  Certified Quality Management Professional
All courses in Munich have been cancelled .
BMC Training provides on 19 Dec 2021 Certified Quality Management Professional course [Quality and Productivity] in Munich,Germany


This program is designed for:

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.


  • Describe the importance of quality in organizations.
  • Explain the impact of leadership to support quality management systems.
  • Summarize the most used quality philosophies and tools to establish priorities within their organization.
  • Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
  • Assess team dynamics and the role of teams in their continual improvement projects.


Leadership and Management in Quality

  • Definitions
  • Process-Based View
  • Productivity Limitations
  • The MUDA Factor
  • Eight Types of Waste
  • Cost of Poor Quality

Quality Basics and Definitions

  • Definition and Concept of Quality
  • History of Quality
  • Benefits of Implementing a Quality Model
  • Review of Common Quality Models
  • Review of Quality Gurus
  • Quality Philosophies
  • Deming’s 14 Points
  • Juran’s Trilogy
  • Crosby’s Zero Defects
  • House of Quality and Quality Function Deployment (QFD)
  • Six Sigma Methodology
  • Lean Principles
  • Quality Models, Awards and Methodologies
  • Malcolm Baldrige National Quality Award and EFQM
  • Dubai Quality Award
  • HH Sheikh Khalifa Excellence Award
  • ISO9001:2008
  • Total Quality Management

Building Teams in a Quality Management System

  • Why are Teams Important in Quality Management Projects?
  • Barriers to Teams Achievement
  • Characteristics of Effective Teams
  • Team Development Cycle
  • Team Members Selection Tools

Improvement Tools and Techniques

  • Streamlining the Organization
  • The “ESSA”  Method
  • Savings in Material Costs
  • Reducing the Costs of Services
  • 140 Ideas to Cut Costs

Ethics in Quality Management

  • American Society for Quality Code of Ethics

Related Training Courses

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Course Details
  • Code QAP7
  • TIME    08:00 AM - 11:15 AM
  • DATE    Dec 19 2021 - Dec 23 2021
  • Munich , Pullman Hotel Munich
  • +44 7493377144
  • Support@bmc.net

Fees Per Person

6500 GBP + VAT
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