/  Airlines Tickets and Hotel Reservations Skills
Pay Attention Please ! The course location "Hilton Madrid" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date.
BMC Training provides on 27 Jan 2019 Airlines Tickets and Hotel Reservations Skills course [PR , Customer Services , Sales and Marketing] in Madrid,Spain

Objectives

Participants will be get a general idea about the travel industry worldwide, searching for any flight information through ABC world airway guide, learning the booking procedures through an airline with its special requirements. Participant will get to know the various circumstances related to the other travel related services.

The Contents

  • Types of flights, passenger, cargo, charter, additional. Airlines of the world, codes, A/c types. 
  • City/ Airport codes. 
  • World geography training. 
  • Flight routings, classes of service, minimum connecting times, definitions. 
  • ICAO-SITA-IATA-TIM. 
  • Traffic rights. 
  • ABC-Flight Information-direct flights-connections- timetables-OAG. 
  • Reservations, reservation card, availability, free sale agreement, action codes (requests & answers). Exercises on reservation including special handling cases, infant, pregnancy, unaccompanied. OSI, SSR. 
  • A-Z reservation words and selling techniques, matching customer needs, telex abbreviations. 
  • Services offered by travel agents. 
  • Hotels-Tours- Car rental-Cruises- Itineraries-meet and assist service. 
  • Airline responsibilities: STPC, delayed flights. downgrading, excess baggage's.  



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Course Details
  • Code PRC30
  • TIME    08:00 AM - 11:15 AM
  • DATE    Jan 27 2019 - Jan 31 2019
  • Madrid , Hilton Madrid
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

5400 GBP + VAT
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