Introduction

This course covers one subset of Supply Chain philosophy, and presents theoretical discussions on Supplier Relationship Management and its benefits, as well as practical case studies that provide evidence of such benefits. The course also covers the practicality of SRM, provides encouragement, and prevents a purely academic or theoretical view of Supplier Relationship Management.

On completion of this practical course you should be able to:

• Develop end-to-end approaches to their culture, processes and structure.
• Gain a broad understanding of Supplier Relationship Management and the supply chain strategy.
• Discuss the benefits of being a supplier focused organisation and examine the rules required for becoming an attractive customer.
• Identify the role and importance of the purchasing and supply function in the value chain
• Define SRM and discuss its benefits, and apply practical case studies that provide evidence of such benefits.
• Present many case studies that provide evidence of such benefits. Demonstrate the practically of Supplier Relationship Management

Course Outline

An introduction to Supplier Relationship Management

• Introduction
• Supply chain strategy and tactics
• Links to the supply chain rules

Supplier Relationship Management Practice

• Early case studies on trust
• SRM definitions
• SRM barriers
• SRM benefits
• Trust

Supplier Service

• Definition
• Supplier focused procedures
• Supplier perception and attitudes
• Supplier complaints
• Benefits of being a supplier focused organization
• Supplier approaches
• Ten golden rules for becoming an attractive customer

The Three Supply Chain Roles

• Suppliers, customers and value
• Value and competitive advantage
• Value creation and suppliers
• Values, relationships and exchanges

Aligning Supplier And Customers

• 5 rights of purchasing
• Introduction behaviour in the supply chain
• The SRM challenges
• Change as a paradigm shift
• People working together in flow