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Essentials Of Facilities Management Training

BMC Training provides a training course in Essentials Of Facilities Management in Facilities Management Training

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    20 - 12 - 2020
    24 - 12 - 2020
  • Rome
    20 - 12 - 2020
    24 - 12 - 2020
  • Barcelona
    20 - 12 - 2020
    24 - 12 - 2020
  • Zurich
    20 - 12 - 2020
    24 - 12 - 2020
  • London
    27 - 12 - 2020
    31 - 12 - 2020
  • Madrid
    27 - 12 - 2020
    31 - 12 - 2020
  • Munich
    27 - 12 - 2020
    31 - 12 - 2020
  • Berlin
    27 - 12 - 2020
    31 - 12 - 2020
  • New York
    27 - 12 - 2020
    31 - 12 - 2020
  • Dubai
    13 - 12 - 2020
    17 - 12 - 2020
  • Paris
    13 - 12 - 2020
    17 - 12 - 2020
  • Hong Kong
    13 - 12 - 2020
    17 - 12 - 2020
  • Istanbul
    6 - 12 - 2020
    10 - 12 - 2020
  • Bali
    6 - 12 - 2020
    10 - 12 - 2020
  • Singapore
    6 - 12 - 2020
    10 - 12 - 2020
  • Washington
    6 - 12 - 2020
    10 - 12 - 2020
  • London
    24 - 1 - 2021
    28 - 1 - 2021
  • Madrid
    24 - 1 - 2021
    28 - 1 - 2021
  • Munich
    24 - 1 - 2021
    28 - 1 - 2021
  • Berlin
    24 - 1 - 2021
    28 - 1 - 2021
  • New York
    24 - 1 - 2021
    28 - 1 - 2021
  • Istanbul
    17 - 1 - 2021
    21 - 1 - 2021
  • Bali
    17 - 1 - 2021
    21 - 1 - 2021
  • Singapore
    17 - 1 - 2021
    21 - 1 - 2021
  • Washington
    17 - 1 - 2021
    21 - 1 - 2021
  • Kuala Lumpur
    10 - 1 - 2021
    14 - 1 - 2021
  • Rome
    10 - 1 - 2021
    14 - 1 - 2021
  • Barcelona
    10 - 1 - 2021
    14 - 1 - 2021
  • Zurich
    10 - 1 - 2021
    14 - 1 - 2021
  • Dubai
    3 - 1 - 2021
    7 - 1 - 2021
  • Paris
    3 - 1 - 2021
    7 - 1 - 2021
  • Hong Kong
    3 - 1 - 2021
    7 - 1 - 2021
  • Kuala Lumpur
    28 - 2 - 2021
    4 - 3 - 2021
  • Rome
    28 - 2 - 2021
    4 - 3 - 2021
  • Barcelona
    28 - 2 - 2021
    4 - 3 - 2021
  • Zurich
    28 - 2 - 2021
    4 - 3 - 2021
  • London
    21 - 2 - 2021
    25 - 2 - 2021
  • Madrid
    21 - 2 - 2021
    25 - 2 - 2021
  • Munich
    21 - 2 - 2021
    25 - 2 - 2021
  • Berlin
    21 - 2 - 2021
    25 - 2 - 2021
  • New York
    21 - 2 - 2021
    25 - 2 - 2021
  • Dubai
    14 - 2 - 2021
    18 - 2 - 2021
  • Paris
    14 - 2 - 2021
    18 - 2 - 2021
  • Hong Kong
    14 - 2 - 2021
    18 - 2 - 2021
  • Istanbul
    7 - 2 - 2021
    11 - 2 - 2021
  • Bali
    7 - 2 - 2021
    11 - 2 - 2021
  • Singapore
    7 - 2 - 2021
    11 - 2 - 2021
  • Washington
    7 - 2 - 2021
    11 - 2 - 2021
  • London
    21 - 3 - 2021
    25 - 3 - 2021
  • Madrid
    21 - 3 - 2021
    25 - 3 - 2021
  • Munich
    21 - 3 - 2021
    25 - 3 - 2021
  • Berlin
    21 - 3 - 2021
    25 - 3 - 2021
  • New York
    21 - 3 - 2021
    25 - 3 - 2021
  • Istanbul
    14 - 3 - 2021
    18 - 3 - 2021
  • Bali
    14 - 3 - 2021
    18 - 3 - 2021
  • Singapore
    14 - 3 - 2021
    18 - 3 - 2021
  • Washington
    14 - 3 - 2021
    18 - 3 - 2021
  • Kuala Lumpur
    7 - 3 - 2021
    11 - 3 - 2021
  • Rome
    7 - 3 - 2021
    11 - 3 - 2021
  • Barcelona
    7 - 3 - 2021
    11 - 3 - 2021
  • Zurich
    7 - 3 - 2021
    11 - 3 - 2021
  • Dubai
    28 - 3 - 2021
    1 - 4 - 2021
  • Paris
    28 - 3 - 2021
    1 - 4 - 2021
  • Hong Kong
    28 - 3 - 2021
    1 - 4 - 2021
  • Kuala Lumpur
    25 - 4 - 2021
    29 - 4 - 2021
  • Rome
    25 - 4 - 2021
    29 - 4 - 2021
  • Barcelona
    25 - 4 - 2021
    29 - 4 - 2021
  • Zurich
    25 - 4 - 2021
    29 - 4 - 2021
  • London
    4 - 4 - 2021
    8 - 4 - 2021
  • Madrid
    4 - 4 - 2021
    8 - 4 - 2021
  • Munich
    4 - 4 - 2021
    8 - 4 - 2021
  • Berlin
    4 - 4 - 2021
    8 - 4 - 2021
  • New York
    4 - 4 - 2021
    8 - 4 - 2021
  • Dubai
    11 - 4 - 2021
    15 - 4 - 2021
  • Paris
    11 - 4 - 2021
    15 - 4 - 2021
  • Hong Kong
    11 - 4 - 2021
    15 - 4 - 2021
  • Istanbul
    18 - 4 - 2021
    22 - 4 - 2021
  • Bali
    18 - 4 - 2021
    22 - 4 - 2021
  • Singapore
    18 - 4 - 2021
    22 - 4 - 2021
  • Washington
    18 - 4 - 2021
    22 - 4 - 2021
  • London
    9 - 5 - 2021
    13 - 5 - 2021
  • Madrid
    9 - 5 - 2021
    13 - 5 - 2021
  • Munich
    9 - 5 - 2021
    13 - 5 - 2021
  • Berlin
    9 - 5 - 2021
    13 - 5 - 2021
  • New York
    9 - 5 - 2021
    13 - 5 - 2021
  • Istanbul
    2 - 5 - 2021
    6 - 5 - 2021
  • Bali
    2 - 5 - 2021
    6 - 5 - 2021
  • Singapore
    2 - 5 - 2021
    6 - 5 - 2021
  • Washington
    2 - 5 - 2021
    6 - 5 - 2021
  • Kuala Lumpur
    16 - 5 - 2021
    20 - 5 - 2021
  • Rome
    16 - 5 - 2021
    20 - 5 - 2021
  • Barcelona
    16 - 5 - 2021
    20 - 5 - 2021
  • Zurich
    16 - 5 - 2021
    20 - 5 - 2021
  • Dubai
    23 - 5 - 2021
    27 - 5 - 2021
  • Paris
    23 - 5 - 2021
    27 - 5 - 2021
  • Hong Kong
    23 - 5 - 2021
    27 - 5 - 2021
  • Kuala Lumpur
    13 - 6 - 2021
    17 - 6 - 2021
  • Rome
    13 - 6 - 2021
    17 - 6 - 2021
  • Barcelona
    13 - 6 - 2021
    17 - 6 - 2021
  • Zurich
    13 - 6 - 2021
    17 - 6 - 2021
  • London
    20 - 6 - 2021
    24 - 6 - 2021
  • Madrid
    20 - 6 - 2021
    24 - 6 - 2021
  • Munich
    20 - 6 - 2021
    24 - 6 - 2021
  • Berlin
    20 - 6 - 2021
    24 - 6 - 2021
  • New York
    20 - 6 - 2021
    24 - 6 - 2021
  • Dubai
    27 - 6 - 2021
    1 - 7 - 2021
  • Paris
    27 - 6 - 2021
    1 - 7 - 2021
  • Hong Kong
    27 - 6 - 2021
    1 - 7 - 2021
  • Istanbul
    6 - 6 - 2021
    10 - 6 - 2021
  • Bali
    6 - 6 - 2021
    10 - 6 - 2021
  • Singapore
    6 - 6 - 2021
    10 - 6 - 2021
  • Washington
    6 - 6 - 2021
    10 - 6 - 2021
  • London
    4 - 7 - 2021
    8 - 7 - 2021
  • Madrid
    4 - 7 - 2021
    8 - 7 - 2021
  • Munich
    4 - 7 - 2021
    8 - 7 - 2021
  • Berlin
    4 - 7 - 2021
    8 - 7 - 2021
  • New York
    4 - 7 - 2021
    8 - 7 - 2021
  • Istanbul
    11 - 7 - 2021
    15 - 7 - 2021
  • Bali
    11 - 7 - 2021
    15 - 7 - 2021
  • Singapore
    11 - 7 - 2021
    15 - 7 - 2021
  • Washington
    11 - 7 - 2021
    15 - 7 - 2021
  • Istanbul
    18 - 7 - 2021
    22 - 7 - 2021
  • Bali
    18 - 7 - 2021
    22 - 7 - 2021
  • Singapore
    18 - 7 - 2021
    22 - 7 - 2021
  • Washington
    18 - 7 - 2021
    22 - 7 - 2021
  • Dubai
    25 - 7 - 2021
    29 - 7 - 2021
  • Paris
    25 - 7 - 2021
    29 - 7 - 2021
  • Hong Kong
    25 - 7 - 2021
    29 - 7 - 2021
  • Kuala Lumpur
    1 - 8 - 2021
    5 - 8 - 2021
  • Rome
    1 - 8 - 2021
    5 - 8 - 2021
  • Barcelona
    1 - 8 - 2021
    5 - 8 - 2021
  • Zurich
    1 - 8 - 2021
    5 - 8 - 2021
  • London
    8 - 8 - 2021
    12 - 8 - 2021
  • Madrid
    8 - 8 - 2021
    12 - 8 - 2021
  • Munich
    8 - 8 - 2021
    12 - 8 - 2021
  • Berlin
    8 - 8 - 2021
    12 - 8 - 2021
  • New York
    8 - 8 - 2021
    12 - 8 - 2021
  • Dubai
    15 - 8 - 2021
    19 - 8 - 2021
  • Paris
    15 - 8 - 2021
    19 - 8 - 2021
  • Hong Kong
    15 - 8 - 2021
    19 - 8 - 2021
  • Istanbul
    22 - 8 - 2021
    26 - 8 - 2021
  • Bali
    22 - 8 - 2021
    26 - 8 - 2021
  • Singapore
    22 - 8 - 2021
    26 - 8 - 2021
  • Washington
    22 - 8 - 2021
    26 - 8 - 2021
  • London
    26 - 9 - 2021
    30 - 9 - 2021
  • Madrid
    26 - 9 - 2021
    30 - 9 - 2021
  • Munich
    26 - 9 - 2021
    30 - 9 - 2021
  • Berlin
    26 - 9 - 2021
    30 - 9 - 2021
  • New York
    26 - 9 - 2021
    30 - 9 - 2021
  • Istanbul
    5 - 9 - 2021
    9 - 9 - 2021
  • Bali
    5 - 9 - 2021
    9 - 9 - 2021
  • Singapore
    5 - 9 - 2021
    9 - 9 - 2021
  • Washington
    5 - 9 - 2021
    9 - 9 - 2021
  • Kuala Lumpur
    12 - 9 - 2021
    16 - 9 - 2021
  • Rome
    12 - 9 - 2021
    16 - 9 - 2021
  • Barcelona
    12 - 9 - 2021
    16 - 9 - 2021
  • Zurich
    12 - 9 - 2021
    16 - 9 - 2021
  • Dubai
    19 - 9 - 2021
    23 - 9 - 2021
  • Paris
    19 - 9 - 2021
    23 - 9 - 2021
  • Hong Kong
    19 - 9 - 2021
    23 - 9 - 2021
  • Kuala Lumpur
    17 - 10 - 2021
    21 - 10 - 2021
  • Rome
    17 - 10 - 2021
    21 - 10 - 2021
  • Barcelona
    17 - 10 - 2021
    21 - 10 - 2021
  • Zurich
    17 - 10 - 2021
    21 - 10 - 2021
  • London
    24 - 10 - 2021
    28 - 10 - 2021
  • Madrid
    24 - 10 - 2021
    28 - 10 - 2021
  • Munich
    24 - 10 - 2021
    28 - 10 - 2021
  • Berlin
    24 - 10 - 2021
    28 - 10 - 2021
  • New York
    24 - 10 - 2021
    28 - 10 - 2021
  • Dubai
    3 - 10 - 2021
    7 - 10 - 2021
  • Paris
    3 - 10 - 2021
    7 - 10 - 2021
  • Hong Kong
    3 - 10 - 2021
    7 - 10 - 2021
  • Istanbul
    10 - 10 - 2021
    14 - 10 - 2021
  • Bali
    10 - 10 - 2021
    14 - 10 - 2021
  • Singapore
    10 - 10 - 2021
    14 - 10 - 2021
  • Washington
    10 - 10 - 2021
    14 - 10 - 2021
  • London
    21 - 11 - 2021
    25 - 11 - 2021
  • Madrid
    21 - 11 - 2021
    25 - 11 - 2021
  • Munich
    21 - 11 - 2021
    25 - 11 - 2021
  • Berlin
    21 - 11 - 2021
    25 - 11 - 2021
  • New York
    21 - 11 - 2021
    25 - 11 - 2021
  • Kuala Lumpur
    7 - 11 - 2021
    11 - 11 - 2021
  • Rome
    7 - 11 - 2021
    11 - 11 - 2021
  • Barcelona
    7 - 11 - 2021
    11 - 11 - 2021
  • Zurich
    7 - 11 - 2021
    11 - 11 - 2021
  • Dubai
    14 - 11 - 2021
    18 - 11 - 2021
  • Paris
    14 - 11 - 2021
    18 - 11 - 2021
  • Hong Kong
    14 - 11 - 2021
    18 - 11 - 2021

Introduction

The facilities management (FM) function continues to evolve, as do the range of responsibilities and the methods employed to deliver services. This workshop covers the entire FM range, offering the latest thinking in the profession. It confronts head-on the practical problems encountered on the ground and offers real solutions. Key to the success of individuals in this arena is the ability to deal with people and manage change, hence the workshop format of this course which enables participants to confront the implications of their actions in a ‘safe’ environment.

Objectives

Depending on the particular focus required (see ‘Special features’, below), this programme will give participants:

  • An update on current best practice in FM
  • Greater awareness of the customer / financial / organisational context in which the FM function operates
  • A complete view of the role and responsibilities of the FM function
  • Practical advice and guidance on selection and management of suppliers
  • Greater awareness of health and safety compliance issues, risk management and business continuity
  • An appreciation of the importance and benefits of good project management

Course outline

Defining FM

  • What is Facilities Management (FM)? – ‘the facilities umbrella’
  • Defining FM within an organisation
  • The 8 key roles of FM
  • FM – overhead or profit centre?
  • The strategic importance of managing facilities
  • Developing an FM plan and team

Establishing control of support services

  • Identifying and reviewing support service requirements
  • Profiling current service levels and costs
  • Reviewing contracted services
  • Outsourcing v in-sourcing
  • Contract ‘bundling’ and ‘aggregation’
  • Determining and implementing a contract strategy

Focusing on the customer

  • Understanding customer business needs and objectives
  • Engaging the customer
  • Customer service strategy
  • Developing a customer action plan
  • The pursuit of excellence

Managing the budget

  • Harnessing cost data
  • Identify spending patterns
  • Building up the budget plan
  • Defending the plan
  • Control mechanisms and reports
  • How to maximise the budget

Understanding service contracts

  • What is a contract and why do we need them?
  • Tender terms
  • Objectives and understanding what the contractor wants
  • Contract structure explained
  • Terms and conditions
  • Specifications – output v input
  • Schedules of tender
  • Supplier ‘own’ contracts – common traps!

Controlling the tender process

  • Why tender?
  • Tender timetable
  • Roles and responsibilities
  • Tender stages
  • Tender board interview techniques
  • Negotiation techniques
  • Award and debriefing
  • TUPE issues

Mobilisation of service contracts

  • Managing change
  • Implementation programme
  • Briefings and site familiarisation
  • Lines of communication
  • Procedures and manuals
  • Handover arrangements

In-contract management

  • Review and revise contract strategy objectives
  • Building successful contract management relationships
  • Monitoring process step by step
  • Service level agreements and KPIs demystified
  • Reports that inform and managing contract meetings
  • Contract review process and dealing with contract variations
  • How to handle disputes and contract termination
  • Planning and preparing for re-tendering
  • Practical tips on managing support services

Compliance and risk management

  • What legislation and who is accountable?
  • Developing a safety policy
  • Managing safety
  • How to carry out a risk assessment
  • Permits to work
  • Practical guidelines to handling emergencies
  • Business continuity – FM’s role

Managing a project (eg, a relocation)

  • How to get started – plan, brief, consult
  • Understanding the building – structure, design constraints
  • Space – cost, open plan, storage, restaurant, nursery, gym
  • Moving people – the issues and how to avoid the pain
  • Removal contracts – the pitfalls
  • Managing a ‘happy’ move
  • Settling in or ‘Happy ever after’!

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