Advanced Performance Improvement in Health Care Course

Introduction

This course introduces a unique and practical coaching style as a way of interacting with colleagues, managing direct-reports, helping others solve problems, responding to change, making effective choices and developing professionally. It draws from four evidence-based models for interacting with others and facilitating change - solution-focused therapy, cognitive-behavioral therapy, motivational interviewing, and transactional analysis – and reframes them so that they are congruent with managerial and leadership terminology and provide a practical set of methods and tools for today’s healthcare leader. This course is a "must attend" for those wanting to develop or hone their existing coaching skills.

Course Objectives

On completion of this course you should be able to:

• Develop a practical and meaningful approach to understand how to have effective helping conversations with subordinates and co-workers.
• Learn and demonstrate a very different set of skills, including listening, questioning, guiding, and helping others learn to solve your own problems.
• Learn a real-world application on how to adapt your leadership style to be a more effective coach.
• Identify the concepts presented on coaching styles, besides using a sophisticated set of tools to support leading an ever evolving and complex workforce.
• Discuss the scenarios needed to demonstrate how to apply the concepts with the content being relevant beyond the healthcare industry.
• Develop your understanding of the overall importance of coaching as a management imperative by using practical tools for the healthcare executive. Find a resolution to social or political problem situations
• Improve personal or professional effectiveness.
• Tap into unused or undeveloped potential so as to increase your professional talents.
• Discuss a practical set of methods and tools for today’s healthcare leader.

Course Outlines

• The Mystique of Leadership
  • Medicine is a prestigious profession
  • The elite professional
  • From "ME" to "WE"
  • Fitting square pegs into round hole
  • A different type of leader
  • Coaching as a leadership style
• The Nature of Helping Conversations
• The Structure of Coaching
• Support-for-Thought: Adult-to-Adult Communication
• Support-for-Thought: Intelligent Listening
• Becoming a Solution-focused Leader
• Challenge-for-Thought: Designing the Future
• Challenge-for-Action: A Path to Doing
• Challenge-for-Action: Go Slow to Go Fast
• Support-for-Action: Readiness for Change
• Support-for-Action: Importance and Confidence
• A Coaching Roadmap: Putting it All Together