/  The Complete Course on Healthcare Performance Improvement Training

The Complete Course on Healthcare Performance Improvement Training

BMC Training provides a training course in The Complete Course on Healthcare Performance Improvement in Healthcare Training

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    27 - 10 - 2019
    7 - 11 - 2019
  • Rome
    27 - 10 - 2019
    7 - 11 - 2019
  • Barcelona
    27 - 10 - 2019
    7 - 11 - 2019
  • Zurich
    27 - 10 - 2019
    7 - 11 - 2019
  • Dubai
    3 - 11 - 2019
    14 - 11 - 2019
  • Paris
    3 - 11 - 2019
    14 - 11 - 2019
  • Hong Kong
    3 - 11 - 2019
    14 - 11 - 2019
  • London
    17 - 11 - 2019
    28 - 11 - 2019
  • Madrid
    17 - 11 - 2019
    28 - 11 - 2019
  • Munich
    17 - 11 - 2019
    28 - 11 - 2019
  • Berlin
    17 - 11 - 2019
    28 - 11 - 2019
  • New York
    17 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    14 - 11 - 2019
  • Rome
    3 - 11 - 2019
    14 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    14 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    14 - 11 - 2019
  • Istanbul
    10 - 11 - 2019
    21 - 11 - 2019
  • Bali
    10 - 11 - 2019
    21 - 11 - 2019
  • Singapore
    10 - 11 - 2019
    21 - 11 - 2019
  • Washington
    10 - 11 - 2019
    21 - 11 - 2019
  • Istanbul
    3 - 11 - 2019
    14 - 11 - 2019
  • Bali
    3 - 11 - 2019
    14 - 11 - 2019
  • Singapore
    3 - 11 - 2019
    14 - 11 - 2019
  • Washington
    3 - 11 - 2019
    14 - 11 - 2019
  • Dubai
    15 - 12 - 2019
    26 - 12 - 2019
  • Paris
    15 - 12 - 2019
    26 - 12 - 2019
  • Hong Kong
    15 - 12 - 2019
    26 - 12 - 2019
  • Kuala Lumpur
    22 - 12 - 2019
    2 - 1 - 2020
  • Rome
    22 - 12 - 2019
    2 - 1 - 2020
  • Barcelona
    22 - 12 - 2019
    2 - 1 - 2020
  • Zurich
    22 - 12 - 2019
    2 - 1 - 2020
  • Istanbul
    1 - 12 - 2019
    12 - 12 - 2019
  • Bali
    1 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    12 - 12 - 2019
  • Washington
    1 - 12 - 2019
    12 - 12 - 2019
  • London
    8 - 12 - 2019
    19 - 12 - 2019
  • Madrid
    8 - 12 - 2019
    19 - 12 - 2019
  • Munich
    8 - 12 - 2019
    19 - 12 - 2019
  • Berlin
    8 - 12 - 2019
    19 - 12 - 2019
  • New York
    8 - 12 - 2019
    19 - 12 - 2019
  • Dubai
    26 - 1 - 2020
    6 - 2 - 2020
  • Paris
    26 - 1 - 2020
    6 - 2 - 2020
  • Hong Kong
    26 - 1 - 2020
    6 - 2 - 2020
  • London
    19 - 1 - 2020
    30 - 1 - 2020
  • Madrid
    19 - 1 - 2020
    30 - 1 - 2020
  • Munich
    19 - 1 - 2020
    30 - 1 - 2020
  • Berlin
    19 - 1 - 2020
    30 - 1 - 2020
  • New York
    19 - 1 - 2020
    30 - 1 - 2020
  • Kuala Lumpur
    12 - 1 - 2020
    23 - 1 - 2020
  • Rome
    12 - 1 - 2020
    23 - 1 - 2020
  • Barcelona
    12 - 1 - 2020
    23 - 1 - 2020
  • Zurich
    12 - 1 - 2020
    23 - 1 - 2020
  • Istanbul
    5 - 1 - 2020
    16 - 1 - 2020
  • Bali
    5 - 1 - 2020
    16 - 1 - 2020
  • Singapore
    5 - 1 - 2020
    16 - 1 - 2020
  • Washington
    5 - 1 - 2020
    16 - 1 - 2020
  • Istanbul
    26 - 1 - 2020
    6 - 2 - 2020
  • Bali
    26 - 1 - 2020
    6 - 2 - 2020
  • Singapore
    26 - 1 - 2020
    6 - 2 - 2020
  • Washington
    26 - 1 - 2020
    6 - 2 - 2020
  • Dubai
    23 - 2 - 2020
    6 - 3 - 2020
  • Paris
    23 - 2 - 2020
    6 - 3 - 2020
  • Hong Kong
    23 - 2 - 2020
    6 - 3 - 2020
  • Kuala Lumpur
    16 - 2 - 2020
    27 - 2 - 2020
  • Rome
    16 - 2 - 2020
    27 - 2 - 2020
  • Barcelona
    16 - 2 - 2020
    27 - 2 - 2020
  • Zurich
    16 - 2 - 2020
    27 - 2 - 2020
  • Istanbul
    9 - 2 - 2020
    20 - 2 - 2020
  • Bali
    9 - 2 - 2020
    20 - 2 - 2020
  • Singapore
    9 - 2 - 2020
    20 - 2 - 2020
  • Washington
    9 - 2 - 2020
    20 - 2 - 2020
  • London
    2 - 2 - 2020
    13 - 2 - 2020
  • Madrid
    2 - 2 - 2020
    13 - 2 - 2020
  • Munich
    2 - 2 - 2020
    13 - 2 - 2020
  • Berlin
    2 - 2 - 2020
    13 - 2 - 2020
  • New York
    2 - 2 - 2020
    13 - 2 - 2020
  • Dubai
    15 - 3 - 2020
    26 - 3 - 2020
  • Paris
    15 - 3 - 2020
    26 - 3 - 2020
  • Hong Kong
    15 - 3 - 2020
    26 - 3 - 2020
  • London
    8 - 3 - 2020
    19 - 3 - 2020
  • Madrid
    8 - 3 - 2020
    19 - 3 - 2020
  • Munich
    8 - 3 - 2020
    19 - 3 - 2020
  • Berlin
    8 - 3 - 2020
    19 - 3 - 2020
  • New York
    8 - 3 - 2020
    19 - 3 - 2020
  • Kuala Lumpur
    1 - 3 - 2020
    12 - 3 - 2020
  • Rome
    1 - 3 - 2020
    12 - 3 - 2020
  • Barcelona
    1 - 3 - 2020
    12 - 3 - 2020
  • Zurich
    1 - 3 - 2020
    12 - 3 - 2020
  • Istanbul
    22 - 3 - 2020
    2 - 4 - 2020
  • Bali
    22 - 3 - 2020
    2 - 4 - 2020
  • Singapore
    22 - 3 - 2020
    2 - 4 - 2020
  • Washington
    22 - 3 - 2020
    2 - 4 - 2020
  • Istanbul
    15 - 3 - 2020
    26 - 3 - 2020
  • Bali
    15 - 3 - 2020
    26 - 3 - 2020
  • Singapore
    15 - 3 - 2020
    26 - 3 - 2020
  • Washington
    15 - 3 - 2020
    26 - 3 - 2020
  • Dubai
    26 - 4 - 2020
    7 - 5 - 2020
  • Paris
    26 - 4 - 2020
    7 - 5 - 2020
  • Hong Kong
    26 - 4 - 2020
    7 - 5 - 2020
  • Kuala Lumpur
    5 - 4 - 2020
    16 - 4 - 2020
  • Rome
    5 - 4 - 2020
    16 - 4 - 2020
  • Barcelona
    5 - 4 - 2020
    16 - 4 - 2020
  • Zurich
    5 - 4 - 2020
    16 - 4 - 2020
  • Istanbul
    12 - 4 - 2020
    23 - 4 - 2020
  • Bali
    12 - 4 - 2020
    23 - 4 - 2020
  • Singapore
    12 - 4 - 2020
    23 - 4 - 2020
  • Washington
    12 - 4 - 2020
    23 - 4 - 2020
  • London
    19 - 4 - 2020
    30 - 4 - 2020
  • Madrid
    19 - 4 - 2020
    30 - 4 - 2020
  • Munich
    19 - 4 - 2020
    30 - 4 - 2020
  • Berlin
    19 - 4 - 2020
    30 - 4 - 2020
  • New York
    19 - 4 - 2020
    30 - 4 - 2020
  • Dubai
    10 - 5 - 2020
    21 - 5 - 2020
  • Paris
    10 - 5 - 2020
    21 - 5 - 2020
  • Hong Kong
    10 - 5 - 2020
    21 - 5 - 2020
  • London
    3 - 5 - 2020
    14 - 5 - 2020
  • Madrid
    3 - 5 - 2020
    14 - 5 - 2020
  • Munich
    3 - 5 - 2020
    14 - 5 - 2020
  • Berlin
    3 - 5 - 2020
    14 - 5 - 2020
  • New York
    3 - 5 - 2020
    14 - 5 - 2020
  • Kuala Lumpur
    17 - 5 - 2020
    28 - 5 - 2020
  • Rome
    17 - 5 - 2020
    28 - 5 - 2020
  • Barcelona
    17 - 5 - 2020
    28 - 5 - 2020
  • Zurich
    17 - 5 - 2020
    28 - 5 - 2020
  • Istanbul
    24 - 5 - 2020
    4 - 6 - 2020
  • Bali
    24 - 5 - 2020
    4 - 6 - 2020
  • Singapore
    24 - 5 - 2020
    4 - 6 - 2020
  • Washington
    24 - 5 - 2020
    4 - 6 - 2020
  • Istanbul
    10 - 5 - 2020
    21 - 5 - 2020
  • Bali
    10 - 5 - 2020
    21 - 5 - 2020
  • Singapore
    10 - 5 - 2020
    21 - 5 - 2020
  • Washington
    10 - 5 - 2020
    21 - 5 - 2020
  • Dubai
    14 - 6 - 2020
    25 - 6 - 2020
  • Paris
    14 - 6 - 2020
    25 - 6 - 2020
  • Hong Kong
    14 - 6 - 2020
    25 - 6 - 2020
  • Kuala Lumpur
    21 - 6 - 2020
    2 - 7 - 2020
  • Rome
    21 - 6 - 2020
    2 - 7 - 2020
  • Barcelona
    21 - 6 - 2020
    2 - 7 - 2020
  • Zurich
    21 - 6 - 2020
    2 - 7 - 2020
  • Istanbul
    28 - 6 - 2020
    9 - 7 - 2020
  • Bali
    28 - 6 - 2020
    9 - 7 - 2020
  • Singapore
    28 - 6 - 2020
    9 - 7 - 2020
  • Washington
    28 - 6 - 2020
    9 - 7 - 2020
  • London
    7 - 6 - 2020
    18 - 6 - 2020
  • Madrid
    7 - 6 - 2020
    18 - 6 - 2020
  • Munich
    7 - 6 - 2020
    18 - 6 - 2020
  • Berlin
    7 - 6 - 2020
    18 - 6 - 2020
  • New York
    7 - 6 - 2020
    18 - 6 - 2020
  • Dubai
    5 - 7 - 2020
    16 - 7 - 2020
  • Paris
    5 - 7 - 2020
    16 - 7 - 2020
  • Hong Kong
    5 - 7 - 2020
    16 - 7 - 2020
  • London
    12 - 7 - 2020
    23 - 7 - 2020
  • Madrid
    12 - 7 - 2020
    23 - 7 - 2020
  • Munich
    12 - 7 - 2020
    23 - 7 - 2020
  • Berlin
    12 - 7 - 2020
    23 - 7 - 2020
  • New York
    12 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    19 - 7 - 2020
    30 - 7 - 2020
  • Rome
    19 - 7 - 2020
    30 - 7 - 2020
  • Barcelona
    19 - 7 - 2020
    30 - 7 - 2020
  • Zurich
    19 - 7 - 2020
    30 - 7 - 2020
  • Istanbul
    26 - 7 - 2020
    6 - 8 - 2020
  • Bali
    26 - 7 - 2020
    6 - 8 - 2020
  • Singapore
    26 - 7 - 2020
    6 - 8 - 2020
  • Washington
    26 - 7 - 2020
    6 - 8 - 2020
  • Istanbul
    5 - 7 - 2020
    16 - 7 - 2020
  • Bali
    5 - 7 - 2020
    16 - 7 - 2020
  • Singapore
    5 - 7 - 2020
    16 - 7 - 2020
  • Washington
    5 - 7 - 2020
    16 - 7 - 2020
  • Dubai
    2 - 8 - 2020
    13 - 8 - 2020
  • Paris
    2 - 8 - 2020
    13 - 8 - 2020
  • Hong Kong
    2 - 8 - 2020
    13 - 8 - 2020
  • Kuala Lumpur
    9 - 8 - 2020
    20 - 8 - 2020
  • Rome
    9 - 8 - 2020
    20 - 8 - 2020
  • Barcelona
    9 - 8 - 2020
    20 - 8 - 2020
  • Zurich
    9 - 8 - 2020
    20 - 8 - 2020
  • Istanbul
    16 - 8 - 2020
    27 - 8 - 2020
  • Bali
    16 - 8 - 2020
    27 - 8 - 2020
  • Singapore
    16 - 8 - 2020
    27 - 8 - 2020
  • Washington
    16 - 8 - 2020
    27 - 8 - 2020
  • London
    23 - 8 - 2020
    3 - 9 - 2020
  • Madrid
    23 - 8 - 2020
    3 - 9 - 2020
  • Munich
    23 - 8 - 2020
    3 - 9 - 2020
  • Berlin
    23 - 8 - 2020
    3 - 9 - 2020
  • New York
    23 - 8 - 2020
    3 - 9 - 2020
  • Dubai
    27 - 9 - 2020
    8 - 10 - 2020
  • Paris
    27 - 9 - 2020
    8 - 10 - 2020
  • Hong Kong
    27 - 9 - 2020
    8 - 10 - 2020
  • London
    6 - 9 - 2020
    17 - 9 - 2020
  • Madrid
    6 - 9 - 2020
    17 - 9 - 2020
  • Munich
    6 - 9 - 2020
    17 - 9 - 2020
  • Berlin
    6 - 9 - 2020
    17 - 9 - 2020
  • New York
    6 - 9 - 2020
    17 - 9 - 2020
  • Kuala Lumpur
    13 - 9 - 2020
    24 - 9 - 2020
  • Rome
    13 - 9 - 2020
    24 - 9 - 2020
  • Barcelona
    13 - 9 - 2020
    24 - 9 - 2020
  • Zurich
    13 - 9 - 2020
    24 - 9 - 2020
  • Istanbul
    20 - 9 - 2020
    1 - 10 - 2020
  • Bali
    20 - 9 - 2020
    1 - 10 - 2020
  • Singapore
    20 - 9 - 2020
    1 - 10 - 2020
  • Washington
    20 - 9 - 2020
    1 - 10 - 2020
  • Istanbul
    27 - 9 - 2020
    8 - 10 - 2020
  • Bali
    27 - 9 - 2020
    8 - 10 - 2020
  • Singapore
    27 - 9 - 2020
    8 - 10 - 2020
  • Washington
    27 - 9 - 2020
    8 - 10 - 2020
  • Istanbul
    4 - 10 - 2020
    15 - 10 - 2020
  • Bali
    4 - 10 - 2020
    15 - 10 - 2020
  • Singapore
    4 - 10 - 2020
    15 - 10 - 2020
  • Washington
    4 - 10 - 2020
    15 - 10 - 2020

Introduction

This course includes some important issues such as Leading Change with Lean, Six Sigma, and Constraints Management which lays out an integrated approach for using three improvement methods that have proven to be the most effective way to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction.

This comprehensive course presents a strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results.

Course Objectives

On completion of this course you should be able to:

  • Assess the organization's readiness for adopting a best-of-breed performance improvement strategy.
  • Deploy an integrated performance improvement program and get far better results than with traditional methods
  • Use Constraints Management to identify leverage points and break constraints that exist in all healthcare organizations
  • Build a program that consistently meets milestones on time and on budget.
  • Illustrate how to begin thinking at the system-level of complex healthcare organizations and target high-impact opportunities.
  • Know how to prevent common issues with sustaining improvement initiatives.

Course Outline

Performance Improvement in Healthcare

  • These Are the Best of Times, These Are the Worst of Times
  • What Is the Answer?
  • It’s All About . . . the Patient . . . the Money—Why Not Both?
  • The History of Performance Improvement in Healthcare
  • Complementary (Core) Methodologies
  • Three Windows: Constraints Management, Lean, and Six Sigma
  • Conclusion

Constraints Management Applications in Healthcare

  • The Evolution of Constraints Management
  • Early Applications
  • Constraints Management Terminology for Healthcare Systems Thinking
  • The Goal
  • Throughput
  • Constraints
  • The Five Focusing Steps
  • Applications of Constraints Management
  • Thinking Processes
  • Buffer Management and Supply-Chain Logistics
  • Critical Chain Project Management
  • Finance and Measures

An Integrated Approach to Deploying Performance Improvement

  • Who Leads the Performance-Improvement Deployment?
  • Performance-Improvement Program Management Office
  • Prioritization
  • Deployment Team
  • What Does a Mature Hospital Performance- Improvement Deployment Look Like?
  • Governance
  • Staffing
  • Finance
  • Visibility
  • Non-delegable Responsibilities of Leadership
  • Burning Platform
  • Transactional versus Transformational Leadership
  • Leadership Coaching
  • Managing Upward
  • What Is a Robust Deployment Approach?
  • Four-Phase Integrated Performance-Improvement Approach
  • Assess
  • Plan
  • Apply
  • Sustain

Assessment

  • Strategic Gap Analysis
  • Performance-Improvement Maturity Assessment
  • Change-Readiness Assessment
  • Organizational Performance Review
  • System-Level Value-Stream Analysis
  • Initiating the SystemVSA
  • SystemVSA Outputs
  • System Constraint Analysis
  • Intermediate Objectives (IO) Map
  • Focused Current Reality Tree (fCRT)
  • Identify System Constraint

Planning for Deployment

  • Why Plan?
  • Timeline
  • Deployment Metrics
  • Governance
  • Who Are Performance-Improvement Practitioners?
  • Lean
  • Six Sigma
  • Constraints Management
  • Advanced Practitioners
  • What Do Advanced Practitioners Do?
  • Where Do Advanced Practitioners Come From?
  • Practitioner Selection
  • Practitioner Development
  • Mentoring: An Art and a Science
  • Mentoring Drives Results
  • Practitioner Utilization
  • Deployment Communications
  • Communication Plan
  • Communications Planning Summary
  • Project Selection
  • Project Sources
  • Constraints
  • Strategic Imperatives Identified by Leadership
  • Project Prioritization
  • First Projects
  • Critical Chain Project Management (CCPM) for Performance-Improvement Project Portfolios

Application of the Right Tool to the Right Problem

  • Project Chartering and Execution
  • Project Chartering
  • Improvement Approach Selection
  • Process-Level Value Stream Analysis
  • Pre-event
  • Event
  • Post-event
  • Quick Hits
  • Rapid Improvement Workshops
  • Pre-event
  • Event
  • Post-event
  • Six Sigma Project
  • Apply the DMAIC Methodology
  • Reporting, Project Review, and Approval Process
  • Reporting
  • Project Reviews
  • Approval Process
  • Balanced Scorecard
  • Generating Innovative Solutions
  • Theory of Inventive Problem Solving (TRIZ)

Sustainment

  • Organic Capability
  • Program Oversight
  • Succession Planning
  • Mentoring Revisited
  • Training
  • Integrated Change Management
  • Barriers to Change
  • Success Factors
  • Change-Management Tools and Methods
  • Benefits and Return-on-Investment (ROI) Validation
  • Deployment Planning for ROI
  • Role of the CFO
  • Common Failure Modes
  • Replication
  • Taking Performance Improvement to the Next Level
  • Introducing Constraints Management into Lean and Six Sigma Cultures
  • How To Retool Performance-Improvement Programs

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