/  The Complete Course on Healthcare Performance Improvement Training

The Complete Course on Healthcare Performance Improvement Training

BMC Training provides a training course in The Complete Course on Healthcare Performance Improvement in Healthcare Training

Course Title
Venue
Start Date
End Date
  • Dubai
    27 - 1 - 2019
    7 - 2 - 2019
  • Paris
    27 - 1 - 2019
    7 - 2 - 2019
  • Hong Kong
    27 - 1 - 2019
    7 - 2 - 2019
  • London
    20 - 1 - 2019
    31 - 1 - 2019
  • Madrid
    20 - 1 - 2019
    31 - 1 - 2019
  • Munich
    20 - 1 - 2019
    31 - 1 - 2019
  • Berlin
    20 - 1 - 2019
    31 - 1 - 2019
  • New York
    20 - 1 - 2019
    31 - 1 - 2019
  • Kuala Lumpur
    13 - 1 - 2019
    24 - 1 - 2019
  • Rome
    13 - 1 - 2019
    24 - 1 - 2019
  • Barcelona
    13 - 1 - 2019
    24 - 1 - 2019
  • Zurich
    13 - 1 - 2019
    24 - 1 - 2019
  • Istanbul
    6 - 1 - 2019
    17 - 1 - 2019
  • Bali
    6 - 1 - 2019
    17 - 1 - 2019
  • Singapore
    6 - 1 - 2019
    17 - 1 - 2019
  • Washington
    6 - 1 - 2019
    17 - 1 - 2019
  • Istanbul
    27 - 1 - 2019
    7 - 2 - 2019
  • Bali
    27 - 1 - 2019
    7 - 2 - 2019
  • Singapore
    27 - 1 - 2019
    7 - 2 - 2019
  • Washington
    27 - 1 - 2019
    7 - 2 - 2019
  • Dubai
    24 - 2 - 2019
    7 - 3 - 2019
  • Paris
    24 - 2 - 2019
    7 - 3 - 2019
  • Hong Kong
    24 - 2 - 2019
    7 - 3 - 2019
  • Kuala Lumpur
    17 - 2 - 2019
    28 - 2 - 2019
  • Rome
    17 - 2 - 2019
    28 - 2 - 2019
  • Barcelona
    17 - 2 - 2019
    28 - 2 - 2019
  • Zurich
    17 - 2 - 2019
    28 - 2 - 2019
  • Istanbul
    10 - 2 - 2019
    21 - 2 - 2019
  • Bali
    10 - 2 - 2019
    21 - 2 - 2019
  • Singapore
    10 - 2 - 2019
    21 - 2 - 2019
  • Washington
    10 - 2 - 2019
    21 - 2 - 2019
  • London
    3 - 2 - 2019
    14 - 2 - 2019
  • Madrid
    3 - 2 - 2019
    14 - 2 - 2019
  • Munich
    3 - 2 - 2019
    14 - 2 - 2019
  • Berlin
    3 - 2 - 2019
    14 - 2 - 2019
  • New York
    3 - 2 - 2019
    14 - 2 - 2019
  • Dubai
    17 - 3 - 2019
    28 - 3 - 2019
  • Paris
    17 - 3 - 2019
    28 - 3 - 2019
  • Hong Kong
    17 - 3 - 2019
    28 - 3 - 2019
  • London
    10 - 3 - 2019
    21 - 3 - 2019
  • Madrid
    10 - 3 - 2019
    21 - 3 - 2019
  • Munich
    10 - 3 - 2019
    21 - 3 - 2019
  • Berlin
    10 - 3 - 2019
    21 - 3 - 2019
  • New York
    10 - 3 - 2019
    21 - 3 - 2019
  • Kuala Lumpur
    3 - 3 - 2019
    14 - 3 - 2019
  • Rome
    3 - 3 - 2019
    14 - 3 - 2019
  • Barcelona
    3 - 3 - 2019
    14 - 3 - 2019
  • Zurich
    3 - 3 - 2019
    14 - 3 - 2019
  • Istanbul
    24 - 3 - 2019
    4 - 4 - 2019
  • Bali
    24 - 3 - 2019
    4 - 4 - 2019
  • Singapore
    24 - 3 - 2019
    4 - 4 - 2019
  • Washington
    24 - 3 - 2019
    4 - 4 - 2019
  • Istanbul
    17 - 3 - 2019
    28 - 3 - 2019
  • Bali
    17 - 3 - 2019
    28 - 3 - 2019
  • Singapore
    17 - 3 - 2019
    28 - 3 - 2019
  • Washington
    17 - 3 - 2019
    28 - 3 - 2019
  • Dubai
    28 - 4 - 2019
    9 - 5 - 2019
  • Paris
    28 - 4 - 2019
    9 - 5 - 2019
  • Hong Kong
    28 - 4 - 2019
    9 - 5 - 2019
  • Kuala Lumpur
    7 - 4 - 2019
    18 - 4 - 2019
  • Rome
    7 - 4 - 2019
    18 - 4 - 2019
  • Barcelona
    7 - 4 - 2019
    18 - 4 - 2019
  • Zurich
    7 - 4 - 2019
    18 - 4 - 2019
  • Istanbul
    14 - 4 - 2019
    25 - 4 - 2019
  • Bali
    14 - 4 - 2019
    25 - 4 - 2019
  • Singapore
    14 - 4 - 2019
    25 - 4 - 2019
  • Washington
    14 - 4 - 2019
    25 - 4 - 2019
  • London
    21 - 4 - 2019
    2 - 5 - 2019
  • Madrid
    21 - 4 - 2019
    2 - 5 - 2019
  • Munich
    21 - 4 - 2019
    2 - 5 - 2019
  • Berlin
    21 - 4 - 2019
    2 - 5 - 2019
  • New York
    21 - 4 - 2019
    2 - 5 - 2019
  • Dubai
    12 - 5 - 2019
    23 - 5 - 2019
  • Paris
    12 - 5 - 2019
    23 - 5 - 2019
  • Hong Kong
    12 - 5 - 2019
    23 - 5 - 2019
  • London
    5 - 5 - 2019
    16 - 5 - 2019
  • Madrid
    5 - 5 - 2019
    16 - 5 - 2019
  • Munich
    5 - 5 - 2019
    16 - 5 - 2019
  • Berlin
    5 - 5 - 2019
    16 - 5 - 2019
  • New York
    5 - 5 - 2019
    16 - 5 - 2019
  • Kuala Lumpur
    19 - 5 - 2019
    30 - 5 - 2019
  • Rome
    19 - 5 - 2019
    30 - 5 - 2019
  • Barcelona
    19 - 5 - 2019
    30 - 5 - 2019
  • Zurich
    19 - 5 - 2019
    30 - 5 - 2019
  • Istanbul
    26 - 5 - 2019
    6 - 6 - 2019
  • Bali
    26 - 5 - 2019
    6 - 6 - 2019
  • Singapore
    26 - 5 - 2019
    6 - 6 - 2019
  • Washington
    26 - 5 - 2019
    6 - 6 - 2019
  • Istanbul
    12 - 5 - 2019
    23 - 5 - 2019
  • Bali
    12 - 5 - 2019
    23 - 5 - 2019
  • Singapore
    12 - 5 - 2019
    23 - 5 - 2019
  • Washington
    12 - 5 - 2019
    23 - 5 - 2019
  • Dubai
    9 - 6 - 2019
    20 - 6 - 2019
  • Paris
    9 - 6 - 2019
    20 - 6 - 2019
  • Hong Kong
    9 - 6 - 2019
    20 - 6 - 2019
  • Kuala Lumpur
    16 - 6 - 2019
    27 - 6 - 2019
  • Rome
    16 - 6 - 2019
    27 - 6 - 2019
  • Barcelona
    16 - 6 - 2019
    27 - 6 - 2019
  • Zurich
    16 - 6 - 2019
    27 - 6 - 2019
  • Istanbul
    23 - 6 - 2019
    4 - 7 - 2019
  • Bali
    23 - 6 - 2019
    4 - 7 - 2019
  • Singapore
    23 - 6 - 2019
    4 - 7 - 2019
  • Washington
    23 - 6 - 2019
    4 - 7 - 2019
  • London
    2 - 6 - 2019
    13 - 6 - 2019
  • Madrid
    2 - 6 - 2019
    13 - 6 - 2019
  • Munich
    2 - 6 - 2019
    13 - 6 - 2019
  • Berlin
    2 - 6 - 2019
    13 - 6 - 2019
  • New York
    2 - 6 - 2019
    13 - 6 - 2019
  • Dubai
    7 - 7 - 2019
    18 - 7 - 2019
  • Paris
    7 - 7 - 2019
    18 - 7 - 2019
  • Hong Kong
    7 - 7 - 2019
    18 - 7 - 2019
  • London
    14 - 7 - 2019
    25 - 7 - 2019
  • Madrid
    14 - 7 - 2019
    25 - 7 - 2019
  • Munich
    14 - 7 - 2019
    25 - 7 - 2019
  • Berlin
    14 - 7 - 2019
    25 - 7 - 2019
  • New York
    14 - 7 - 2019
    25 - 7 - 2019
  • Kuala Lumpur
    21 - 7 - 2019
    1 - 8 - 2019
  • Rome
    21 - 7 - 2019
    1 - 8 - 2019
  • Barcelona
    21 - 7 - 2019
    1 - 8 - 2019
  • Zurich
    21 - 7 - 2019
    1 - 8 - 2019
  • Istanbul
    28 - 7 - 2019
    8 - 8 - 2019
  • Bali
    28 - 7 - 2019
    8 - 8 - 2019
  • Singapore
    28 - 7 - 2019
    8 - 8 - 2019
  • Washington
    28 - 7 - 2019
    8 - 8 - 2019
  • Istanbul
    7 - 7 - 2019
    18 - 7 - 2019
  • Bali
    7 - 7 - 2019
    18 - 7 - 2019
  • Singapore
    7 - 7 - 2019
    18 - 7 - 2019
  • Washington
    7 - 7 - 2019
    18 - 7 - 2019
  • Dubai
    4 - 8 - 2019
    15 - 8 - 2019
  • Paris
    4 - 8 - 2019
    15 - 8 - 2019
  • Hong Kong
    4 - 8 - 2019
    15 - 8 - 2019
  • Kuala Lumpur
    11 - 8 - 2019
    22 - 8 - 2019
  • Rome
    11 - 8 - 2019
    22 - 8 - 2019
  • Barcelona
    11 - 8 - 2019
    22 - 8 - 2019
  • Zurich
    11 - 8 - 2019
    22 - 8 - 2019
  • Istanbul
    18 - 8 - 2019
    29 - 8 - 2019
  • Bali
    18 - 8 - 2019
    29 - 8 - 2019
  • Singapore
    18 - 8 - 2019
    29 - 8 - 2019
  • Washington
    18 - 8 - 2019
    29 - 8 - 2019
  • London
    25 - 8 - 2019
    5 - 9 - 2019
  • Madrid
    25 - 8 - 2019
    5 - 9 - 2019
  • Munich
    25 - 8 - 2019
    5 - 9 - 2019
  • Berlin
    25 - 8 - 2019
    5 - 9 - 2019
  • New York
    25 - 8 - 2019
    5 - 9 - 2019
  • Dubai
    22 - 9 - 2019
    3 - 10 - 2019
  • Paris
    22 - 9 - 2019
    3 - 10 - 2019
  • Hong Kong
    22 - 9 - 2019
    3 - 10 - 2019
  • London
    1 - 9 - 2019
    12 - 9 - 2019
  • Madrid
    1 - 9 - 2019
    12 - 9 - 2019
  • Munich
    1 - 9 - 2019
    12 - 9 - 2019
  • Berlin
    1 - 9 - 2019
    12 - 9 - 2019
  • New York
    1 - 9 - 2019
    12 - 9 - 2019
  • Kuala Lumpur
    8 - 9 - 2019
    19 - 9 - 2019
  • Rome
    8 - 9 - 2019
    19 - 9 - 2019
  • Barcelona
    8 - 9 - 2019
    19 - 9 - 2019
  • Zurich
    8 - 9 - 2019
    19 - 9 - 2019
  • Istanbul
    15 - 9 - 2019
    26 - 9 - 2019
  • Bali
    15 - 9 - 2019
    26 - 9 - 2019
  • Singapore
    15 - 9 - 2019
    26 - 9 - 2019
  • Washington
    15 - 9 - 2019
    26 - 9 - 2019
  • Istanbul
    22 - 9 - 2019
    3 - 10 - 2019
  • Bali
    22 - 9 - 2019
    3 - 10 - 2019
  • Singapore
    22 - 9 - 2019
    3 - 10 - 2019
  • Washington
    22 - 9 - 2019
    3 - 10 - 2019
  • Dubai
    20 - 10 - 2019
    31 - 10 - 2019
  • Paris
    20 - 10 - 2019
    31 - 10 - 2019
  • Hong Kong
    20 - 10 - 2019
    31 - 10 - 2019
  • Kuala Lumpur
    27 - 10 - 2019
    7 - 11 - 2019
  • Rome
    27 - 10 - 2019
    7 - 11 - 2019
  • Barcelona
    27 - 10 - 2019
    7 - 11 - 2019
  • Zurich
    27 - 10 - 2019
    7 - 11 - 2019
  • Istanbul
    6 - 10 - 2019
    17 - 10 - 2019
  • Bali
    6 - 10 - 2019
    17 - 10 - 2019
  • Singapore
    6 - 10 - 2019
    17 - 10 - 2019
  • Washington
    6 - 10 - 2019
    17 - 10 - 2019
  • London
    13 - 10 - 2019
    24 - 10 - 2019
  • Madrid
    13 - 10 - 2019
    24 - 10 - 2019
  • Munich
    13 - 10 - 2019
    24 - 10 - 2019
  • Berlin
    13 - 10 - 2019
    24 - 10 - 2019
  • New York
    13 - 10 - 2019
    24 - 10 - 2019
  • Dubai
    3 - 11 - 2019
    14 - 11 - 2019
  • Paris
    3 - 11 - 2019
    14 - 11 - 2019
  • Hong Kong
    3 - 11 - 2019
    14 - 11 - 2019
  • London
    17 - 11 - 2019
    28 - 11 - 2019
  • Madrid
    17 - 11 - 2019
    28 - 11 - 2019
  • Munich
    17 - 11 - 2019
    28 - 11 - 2019
  • Berlin
    17 - 11 - 2019
    28 - 11 - 2019
  • New York
    17 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    14 - 11 - 2019
  • Rome
    3 - 11 - 2019
    14 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    14 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    14 - 11 - 2019
  • Istanbul
    10 - 11 - 2019
    21 - 11 - 2019
  • Bali
    10 - 11 - 2019
    21 - 11 - 2019
  • Singapore
    10 - 11 - 2019
    21 - 11 - 2019
  • Washington
    10 - 11 - 2019
    21 - 11 - 2019
  • Istanbul
    3 - 11 - 2019
    14 - 11 - 2019
  • Bali
    3 - 11 - 2019
    14 - 11 - 2019
  • Singapore
    3 - 11 - 2019
    14 - 11 - 2019
  • Washington
    3 - 11 - 2019
    14 - 11 - 2019
  • Dubai
    15 - 12 - 2019
    26 - 12 - 2019
  • Paris
    15 - 12 - 2019
    26 - 12 - 2019
  • Hong Kong
    15 - 12 - 2019
    26 - 12 - 2019
  • Kuala Lumpur
    22 - 12 - 2019
    2 - 1 - 2020
  • Rome
    22 - 12 - 2019
    2 - 1 - 2020
  • Barcelona
    22 - 12 - 2019
    2 - 1 - 2020
  • Zurich
    22 - 12 - 2019
    2 - 1 - 2020
  • Istanbul
    1 - 12 - 2019
    12 - 12 - 2019
  • Bali
    1 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    12 - 12 - 2019
  • Washington
    1 - 12 - 2019
    12 - 12 - 2019
  • London
    8 - 12 - 2019
    19 - 12 - 2019
  • Madrid
    8 - 12 - 2019
    19 - 12 - 2019
  • Munich
    8 - 12 - 2019
    19 - 12 - 2019
  • Berlin
    8 - 12 - 2019
    19 - 12 - 2019
  • New York
    8 - 12 - 2019
    19 - 12 - 2019

Introduction

This course includes some important issues such as Leading Change with Lean, Six Sigma, and Constraints Management which lays out an integrated approach for using three improvement methods that have proven to be the most effective way to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction.

This comprehensive course presents a strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results.

Course Objectives

On completion of this course you should be able to:

  • Assess the organization's readiness for adopting a best-of-breed performance improvement strategy.
  • Deploy an integrated performance improvement program and get far better results than with traditional methods
  • Use Constraints Management to identify leverage points and break constraints that exist in all healthcare organizations
  • Build a program that consistently meets milestones on time and on budget.
  • Illustrate how to begin thinking at the system-level of complex healthcare organizations and target high-impact opportunities.
  • Know how to prevent common issues with sustaining improvement initiatives.

Course Outline

Performance Improvement in Healthcare

  • These Are the Best of Times, These Are the Worst of Times
  • What Is the Answer?
  • It’s All About . . . the Patient . . . the Money—Why Not Both?
  • The History of Performance Improvement in Healthcare
  • Complementary (Core) Methodologies
  • Three Windows: Constraints Management, Lean, and Six Sigma
  • Conclusion

Constraints Management Applications in Healthcare

  • The Evolution of Constraints Management
  • Early Applications
  • Constraints Management Terminology for Healthcare Systems Thinking
  • The Goal
  • Throughput
  • Constraints
  • The Five Focusing Steps
  • Applications of Constraints Management
  • Thinking Processes
  • Buffer Management and Supply-Chain Logistics
  • Critical Chain Project Management
  • Finance and Measures

An Integrated Approach to Deploying Performance Improvement

  • Who Leads the Performance-Improvement Deployment?
  • Performance-Improvement Program Management Office
  • Prioritization
  • Deployment Team
  • What Does a Mature Hospital Performance- Improvement Deployment Look Like?
  • Governance
  • Staffing
  • Finance
  • Visibility
  • Non-delegable Responsibilities of Leadership
  • Burning Platform
  • Transactional versus Transformational Leadership
  • Leadership Coaching
  • Managing Upward
  • What Is a Robust Deployment Approach?
  • Four-Phase Integrated Performance-Improvement Approach
  • Assess
  • Plan
  • Apply
  • Sustain

Assessment

  • Strategic Gap Analysis
  • Performance-Improvement Maturity Assessment
  • Change-Readiness Assessment
  • Organizational Performance Review
  • System-Level Value-Stream Analysis
  • Initiating the SystemVSA
  • SystemVSA Outputs
  • System Constraint Analysis
  • Intermediate Objectives (IO) Map
  • Focused Current Reality Tree (fCRT)
  • Identify System Constraint

Planning for Deployment

  • Why Plan?
  • Timeline
  • Deployment Metrics
  • Governance
  • Who Are Performance-Improvement Practitioners?
  • Lean
  • Six Sigma
  • Constraints Management
  • Advanced Practitioners
  • What Do Advanced Practitioners Do?
  • Where Do Advanced Practitioners Come From?
  • Practitioner Selection
  • Practitioner Development
  • Mentoring: An Art and a Science
  • Mentoring Drives Results
  • Practitioner Utilization
  • Deployment Communications
  • Communication Plan
  • Communications Planning Summary
  • Project Selection
  • Project Sources
  • Constraints
  • Strategic Imperatives Identified by Leadership
  • Project Prioritization
  • First Projects
  • Critical Chain Project Management (CCPM) for Performance-Improvement Project Portfolios

Application of the Right Tool to the Right Problem

  • Project Chartering and Execution
  • Project Chartering
  • Improvement Approach Selection
  • Process-Level Value Stream Analysis
  • Pre-event
  • Event
  • Post-event
  • Quick Hits
  • Rapid Improvement Workshops
  • Pre-event
  • Event
  • Post-event
  • Six Sigma Project
  • Apply the DMAIC Methodology
  • Reporting, Project Review, and Approval Process
  • Reporting
  • Project Reviews
  • Approval Process
  • Balanced Scorecard
  • Generating Innovative Solutions
  • Theory of Inventive Problem Solving (TRIZ)

Sustainment

  • Organic Capability
  • Program Oversight
  • Succession Planning
  • Mentoring Revisited
  • Training
  • Integrated Change Management
  • Barriers to Change
  • Success Factors
  • Change-Management Tools and Methods
  • Benefits and Return-on-Investment (ROI) Validation
  • Deployment Planning for ROI
  • Role of the CFO
  • Common Failure Modes
  • Replication
  • Taking Performance Improvement to the Next Level
  • Introducing Constraints Management into Lean and Six Sigma Cultures
  • How To Retool Performance-Improvement Programs

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