/  Creating Value Along Supply Chain And The Process Management Training

Creating Value Along Supply Chain And The Process Management Training

BMC Training provides a training course in Creating Value Along Supply Chain And The Process Management in Warehouse , Logistics , Supply Chain and Inventory

Course Title
Venue
Start Date
End Date
  • London
    17 - 11 - 2019
    12 - 12 - 2019
  • Madrid
    17 - 11 - 2019
    12 - 12 - 2019
  • Munich
    17 - 11 - 2019
    12 - 12 - 2019
  • Berlin
    17 - 11 - 2019
    12 - 12 - 2019
  • New York
    17 - 11 - 2019
    12 - 12 - 2019
  • Dubai
    24 - 11 - 2019
    19 - 12 - 2019
  • Paris
    24 - 11 - 2019
    19 - 12 - 2019
  • Hong Kong
    24 - 11 - 2019
    19 - 12 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    28 - 11 - 2019
  • Rome
    3 - 11 - 2019
    28 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    28 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    28 - 11 - 2019
  • Istanbul
    10 - 11 - 2019
    5 - 12 - 2019
  • Bali
    10 - 11 - 2019
    5 - 12 - 2019
  • Singapore
    10 - 11 - 2019
    5 - 12 - 2019
  • Washington
    10 - 11 - 2019
    5 - 12 - 2019
  • Istanbul
    15 - 12 - 2019
    9 - 1 - 2020
  • Bali
    15 - 12 - 2019
    9 - 1 - 2020
  • Singapore
    15 - 12 - 2019
    9 - 1 - 2020
  • Washington
    15 - 12 - 2019
    9 - 1 - 2020
  • Kuala Lumpur
    22 - 12 - 2019
    16 - 1 - 2020
  • Rome
    22 - 12 - 2019
    16 - 1 - 2020
  • Barcelona
    22 - 12 - 2019
    16 - 1 - 2020
  • Zurich
    22 - 12 - 2019
    16 - 1 - 2020
  • Dubai
    1 - 12 - 2019
    26 - 12 - 2019
  • Paris
    1 - 12 - 2019
    26 - 12 - 2019
  • Hong Kong
    1 - 12 - 2019
    26 - 12 - 2019
  • London
    8 - 12 - 2019
    2 - 1 - 2020
  • Madrid
    8 - 12 - 2019
    2 - 1 - 2020
  • Munich
    8 - 12 - 2019
    2 - 1 - 2020
  • Berlin
    8 - 12 - 2019
    2 - 1 - 2020
  • New York
    8 - 12 - 2019
    2 - 1 - 2020
  • London
    26 - 1 - 2020
    20 - 2 - 2020
  • Madrid
    26 - 1 - 2020
    20 - 2 - 2020
  • Munich
    26 - 1 - 2020
    20 - 2 - 2020
  • Berlin
    26 - 1 - 2020
    20 - 2 - 2020
  • New York
    26 - 1 - 2020
    20 - 2 - 2020
  • Dubai
    19 - 1 - 2020
    13 - 2 - 2020
  • Paris
    19 - 1 - 2020
    13 - 2 - 2020
  • Hong Kong
    19 - 1 - 2020
    13 - 2 - 2020
  • Kuala Lumpur
    12 - 1 - 2020
    6 - 2 - 2020
  • Rome
    12 - 1 - 2020
    6 - 2 - 2020
  • Barcelona
    12 - 1 - 2020
    6 - 2 - 2020
  • Zurich
    12 - 1 - 2020
    6 - 2 - 2020
  • Istanbul
    5 - 1 - 2020
    30 - 1 - 2020
  • Bali
    5 - 1 - 2020
    30 - 1 - 2020
  • Singapore
    5 - 1 - 2020
    30 - 1 - 2020
  • Washington
    5 - 1 - 2020
    30 - 1 - 2020
  • Istanbul
    23 - 2 - 2020
    19 - 3 - 2020
  • Bali
    23 - 2 - 2020
    19 - 3 - 2020
  • Singapore
    23 - 2 - 2020
    19 - 3 - 2020
  • Washington
    23 - 2 - 2020
    19 - 3 - 2020
  • Kuala Lumpur
    16 - 2 - 2020
    12 - 3 - 2020
  • Rome
    16 - 2 - 2020
    12 - 3 - 2020
  • Barcelona
    16 - 2 - 2020
    12 - 3 - 2020
  • Zurich
    16 - 2 - 2020
    12 - 3 - 2020
  • Dubai
    9 - 2 - 2020
    5 - 3 - 2020
  • Paris
    9 - 2 - 2020
    5 - 3 - 2020
  • Hong Kong
    9 - 2 - 2020
    5 - 3 - 2020
  • London
    2 - 2 - 2020
    27 - 2 - 2020
  • Madrid
    2 - 2 - 2020
    27 - 2 - 2020
  • Munich
    2 - 2 - 2020
    27 - 2 - 2020
  • Berlin
    2 - 2 - 2020
    27 - 2 - 2020
  • New York
    2 - 2 - 2020
    27 - 2 - 2020
  • London
    15 - 3 - 2020
    9 - 4 - 2020
  • Madrid
    15 - 3 - 2020
    9 - 4 - 2020
  • Munich
    15 - 3 - 2020
    9 - 4 - 2020
  • Berlin
    15 - 3 - 2020
    9 - 4 - 2020
  • New York
    15 - 3 - 2020
    9 - 4 - 2020
  • Dubai
    8 - 3 - 2020
    2 - 4 - 2020
  • Paris
    8 - 3 - 2020
    2 - 4 - 2020
  • Hong Kong
    8 - 3 - 2020
    2 - 4 - 2020
  • Kuala Lumpur
    1 - 3 - 2020
    26 - 3 - 2020
  • Rome
    1 - 3 - 2020
    26 - 3 - 2020
  • Barcelona
    1 - 3 - 2020
    26 - 3 - 2020
  • Zurich
    1 - 3 - 2020
    26 - 3 - 2020
  • Istanbul
    22 - 3 - 2020
    16 - 4 - 2020
  • Bali
    22 - 3 - 2020
    16 - 4 - 2020
  • Singapore
    22 - 3 - 2020
    16 - 4 - 2020
  • Washington
    22 - 3 - 2020
    16 - 4 - 2020
  • Istanbul
    26 - 4 - 2020
    21 - 5 - 2020
  • Bali
    26 - 4 - 2020
    21 - 5 - 2020
  • Singapore
    26 - 4 - 2020
    21 - 5 - 2020
  • Washington
    26 - 4 - 2020
    21 - 5 - 2020
  • Kuala Lumpur
    5 - 4 - 2020
    30 - 4 - 2020
  • Rome
    5 - 4 - 2020
    30 - 4 - 2020
  • Barcelona
    5 - 4 - 2020
    30 - 4 - 2020
  • Zurich
    5 - 4 - 2020
    30 - 4 - 2020
  • Dubai
    12 - 4 - 2020
    7 - 5 - 2020
  • Paris
    12 - 4 - 2020
    7 - 5 - 2020
  • Hong Kong
    12 - 4 - 2020
    7 - 5 - 2020
  • London
    19 - 4 - 2020
    14 - 5 - 2020
  • Madrid
    19 - 4 - 2020
    14 - 5 - 2020
  • Munich
    19 - 4 - 2020
    14 - 5 - 2020
  • Berlin
    19 - 4 - 2020
    14 - 5 - 2020
  • New York
    19 - 4 - 2020
    14 - 5 - 2020
  • London
    10 - 5 - 2020
    4 - 6 - 2020
  • Madrid
    10 - 5 - 2020
    4 - 6 - 2020
  • Munich
    10 - 5 - 2020
    4 - 6 - 2020
  • Berlin
    10 - 5 - 2020
    4 - 6 - 2020
  • New York
    10 - 5 - 2020
    4 - 6 - 2020
  • Dubai
    3 - 5 - 2020
    28 - 5 - 2020
  • Paris
    3 - 5 - 2020
    28 - 5 - 2020
  • Hong Kong
    3 - 5 - 2020
    28 - 5 - 2020
  • Kuala Lumpur
    17 - 5 - 2020
    11 - 6 - 2020
  • Rome
    17 - 5 - 2020
    11 - 6 - 2020
  • Barcelona
    17 - 5 - 2020
    11 - 6 - 2020
  • Zurich
    17 - 5 - 2020
    11 - 6 - 2020
  • Istanbul
    24 - 5 - 2020
    18 - 6 - 2020
  • Bali
    24 - 5 - 2020
    18 - 6 - 2020
  • Singapore
    24 - 5 - 2020
    18 - 6 - 2020
  • Washington
    24 - 5 - 2020
    18 - 6 - 2020
  • Istanbul
    14 - 6 - 2020
    9 - 7 - 2020
  • Bali
    14 - 6 - 2020
    9 - 7 - 2020
  • Singapore
    14 - 6 - 2020
    9 - 7 - 2020
  • Washington
    14 - 6 - 2020
    9 - 7 - 2020
  • Kuala Lumpur
    21 - 6 - 2020
    16 - 7 - 2020
  • Rome
    21 - 6 - 2020
    16 - 7 - 2020
  • Barcelona
    21 - 6 - 2020
    16 - 7 - 2020
  • Zurich
    21 - 6 - 2020
    16 - 7 - 2020
  • Dubai
    28 - 6 - 2020
    23 - 7 - 2020
  • Paris
    28 - 6 - 2020
    23 - 7 - 2020
  • Hong Kong
    28 - 6 - 2020
    23 - 7 - 2020
  • London
    7 - 6 - 2020
    2 - 7 - 2020
  • Madrid
    7 - 6 - 2020
    2 - 7 - 2020
  • Munich
    7 - 6 - 2020
    2 - 7 - 2020
  • Berlin
    7 - 6 - 2020
    2 - 7 - 2020
  • New York
    7 - 6 - 2020
    2 - 7 - 2020
  • London
    5 - 7 - 2020
    30 - 7 - 2020
  • Madrid
    5 - 7 - 2020
    30 - 7 - 2020
  • Munich
    5 - 7 - 2020
    30 - 7 - 2020
  • Berlin
    5 - 7 - 2020
    30 - 7 - 2020
  • New York
    5 - 7 - 2020
    30 - 7 - 2020
  • Dubai
    12 - 7 - 2020
    6 - 8 - 2020
  • Paris
    12 - 7 - 2020
    6 - 8 - 2020
  • Hong Kong
    12 - 7 - 2020
    6 - 8 - 2020
  • Kuala Lumpur
    19 - 7 - 2020
    13 - 8 - 2020
  • Rome
    19 - 7 - 2020
    13 - 8 - 2020
  • Barcelona
    19 - 7 - 2020
    13 - 8 - 2020
  • Zurich
    19 - 7 - 2020
    13 - 8 - 2020
  • Istanbul
    26 - 7 - 2020
    20 - 8 - 2020
  • Bali
    26 - 7 - 2020
    20 - 8 - 2020
  • Singapore
    26 - 7 - 2020
    20 - 8 - 2020
  • Washington
    26 - 7 - 2020
    20 - 8 - 2020
  • Istanbul
    2 - 8 - 2020
    27 - 8 - 2020
  • Bali
    2 - 8 - 2020
    27 - 8 - 2020
  • Singapore
    2 - 8 - 2020
    27 - 8 - 2020
  • Washington
    2 - 8 - 2020
    27 - 8 - 2020
  • Kuala Lumpur
    9 - 8 - 2020
    3 - 9 - 2020
  • Rome
    9 - 8 - 2020
    3 - 9 - 2020
  • Barcelona
    9 - 8 - 2020
    3 - 9 - 2020
  • Zurich
    9 - 8 - 2020
    3 - 9 - 2020
  • Dubai
    16 - 8 - 2020
    10 - 9 - 2020
  • Paris
    16 - 8 - 2020
    10 - 9 - 2020
  • Hong Kong
    16 - 8 - 2020
    10 - 9 - 2020
  • London
    23 - 8 - 2020
    17 - 9 - 2020
  • Madrid
    23 - 8 - 2020
    17 - 9 - 2020
  • Munich
    23 - 8 - 2020
    17 - 9 - 2020
  • Berlin
    23 - 8 - 2020
    17 - 9 - 2020
  • New York
    23 - 8 - 2020
    17 - 9 - 2020
  • London
    27 - 9 - 2020
    22 - 10 - 2020
  • Madrid
    27 - 9 - 2020
    22 - 10 - 2020
  • Munich
    27 - 9 - 2020
    22 - 10 - 2020
  • Berlin
    27 - 9 - 2020
    22 - 10 - 2020
  • New York
    27 - 9 - 2020
    22 - 10 - 2020
  • Dubai
    6 - 9 - 2020
    1 - 10 - 2020
  • Paris
    6 - 9 - 2020
    1 - 10 - 2020
  • Hong Kong
    6 - 9 - 2020
    1 - 10 - 2020
  • Kuala Lumpur
    13 - 9 - 2020
    8 - 10 - 2020
  • Rome
    13 - 9 - 2020
    8 - 10 - 2020
  • Barcelona
    13 - 9 - 2020
    8 - 10 - 2020
  • Zurich
    13 - 9 - 2020
    8 - 10 - 2020
  • Istanbul
    20 - 9 - 2020
    15 - 10 - 2020
  • Bali
    20 - 9 - 2020
    15 - 10 - 2020
  • Singapore
    20 - 9 - 2020
    15 - 10 - 2020
  • Washington
    20 - 9 - 2020
    15 - 10 - 2020
  • Dubai
    4 - 10 - 2020
    29 - 10 - 2020
  • Paris
    4 - 10 - 2020
    29 - 10 - 2020
  • Hong Kong
    4 - 10 - 2020
    29 - 10 - 2020

Introduction

The course presents a unique focus on the eight key supply chain processes, with chapters devoted to each of these well-known concepts to form the strong foundation and solid understanding the delegates need today. This course combines coverage of both strategic and operational issues with an emphasis on the tools and techniques most important to you for process design and management.

Course Objectives

On completion of this course you should be able to:

  • Define and discuss process management, using examples
  • Understand the business value of process management
  • Describe the eight processes linking organizations along the supply chain
  • Discuss the importance of process management in services
  • Describe why quality management and Just-In-Time are important process management activities
  • Describe how processes are modeled and improved, and how firms measure process performance
  • Discuss the use of information technologies to integrate supply chain process, and discuss other trends in process management

 Course Outline

Module 1: Creating Customer-Driven Process Strategies

Introduction to Process Management

  • Process and Process Management Defined
  • Process Management and Supply Chain Management
  • Eight Key Supply Chain Processes
  • Inventory and Process Management
  • Quality and Process Management
  • Business Process Management – Formalizing Process Improvement
  • Measuring Process Performance
  • Trends in Process Management

New Product Development – Creating

  • Order Winners
  • The New Product Development Process
  • Reducing New Product Development Cycle Time
  • New Product Development along the Supply Chain

Customer Relationship Management

  • Designing an Effective CRM Process
  • Identifying Competitive Strategies
  • Collecting Customer Information
  • Segmenting Customers
  • Targeting Customer Segments
  • Selecting a CRM Program Consistent with Firm Strategy
  • Selecting a Compatible CRM Technology
  • Developing CRM Performance Metrics
  • Revising and Improving CRM Efforts as Warranted
  • Privacy Issues in CRM
  • Some Recent Approaches to CRM

Customer Service Management

  • Customer Service Defined
  • Customer Behavior and Expectations
  • Customer Perceptions and Satisfaction
  • A Framework for Managing Customer Service
  • Integrating the Customer Service Process along the Supply Chain

Module 2: Manufacturing and Service Flow Issues

Demand Management and Forecasting

  • Demand Management Defined
  • Types of Demand
  • The Forecasting Process
  • Forecasting Methods
  • Forecast accuracy
  • Collaborative Planning, Forecasting and Replenishment

Inventory Management

  • The Types of Inventory
  • The Functions of Inventory
  • The Functions of Inventory
  • Inventory Costs, Risks, and Value
  • Independent Demand Inventory Management
  • Dependent Demand Inventory Management
  • Collaborative Inventory Management along the Supply Chain
  • Measuring Inventory Management Performance

Managing Material Flows

  • Material Flow Mapping
  • Material Flow Analysis
  • Manufacturing Flexibility
  • Layout Design
  • Material Scheduling
  • Vehicle Scheduling and Routing
  • Warehouse Material Flow

Managing Customer and Work Flows

  • Customer Flow Mapping
  • Service Delivery System Design
  • Demand Variability and Service Capacity Utilization
  • Managing Customer Queues
  • Managing Work Flows
  • Managing Work Flows in the Office
  • Managing Work Flows along the Supply Chain

Managing Information Flows

  • The Concept of Information Flow
  • The Emergence and Use of Enterprise Resource Planning Systems
  • Automating Process Management – RPM and RPR

Module 3: Lean Production Systems

Operating with Lean

  • History of Lean Production
  • Lean Thinking Principles
  • Traditional Versus Lean Production
  • Lean Thinking along the Supply Chain
  • Value Stream Mapping Tools

Logistics and Order Fulfillment

  • Setting Logistics Customer Service Goals
  • Transportation Planning and Selection
  • The Order Fulfillment Process
  • Warehouse Management
  • Planning and Logistics Network
  • Developing a Logistics Strategy
  • Order Fulfillment and Logistics Concerns

Purchasing and Supply Management

  • The Role of Purchasing and Supply Management
  • The Strategic Sourcing Process
  • Cost Management
  • Factors in Supplier Selection
  • Negotiating the Contract
  • Managing Supplier Relationships
  • Monitoring Supplier Performance
  • Electronic Purchasing
  • Beyond First-Tier Supplier Relationships
  • Supply Management Challenges

Module 4: Quality Issues and Process Performance

Managing Quality for Continuous Improvement

  • Why Continuous Improvement Efforts Fail?
  • Processes and Quality
  • The Quality Improvement Process
  • The Malcolm Baldrige Award
  • Collaborative Planning Activities
  • Quality Assurance

Six Sigma– Taking Quality Improvements to the Next Level

  • Defining Six Sigma
  • Organizational Roles in Six Sigma Initiatives
  • The DMAIC Cycle
  • Selecting Six Sigma Projects
  • Six Sigma Project Documents
  • Project Characteristics and Statistical Tools
  • Balanced Scorecard
  • The Keys to Breakthrough Process Improvement
  • Six Sigma along the Supply Chain
  • Six Sigma Challenges

Returns Management

  • Defining Returns Management
  • Returns Management and the Product Life Cycle
  • Developing a Returns Management Strategy
  • Establishing Returns Policies
  • Design of the Returns Network
  • The Returns Management Process in Practice
  • Environmental Issues in the Returns Process
  • Disposal of Hazardous Materials in the U.S.
  • Disposal of Hazardous Materials in Europe.
  • Returns Management along the Supply Chain

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