Creating Value Along Supply Chain And The Process Management Course

Create value along the supply chain through effective process management. Join this course to acquire skills in optimizing processes and adding value to the entire supply chain. BMC Training offers Creating Value Along Supply Chain And The Process Management Course in Warehouse , Logistics , Supply Chain and Inventory Courses.

  • English
  • 141 Training Sessions
  • Confirmed
  • Four Weeks
Creating Value Along Supply Chain And The Process Management Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Kuala Lumpur , Malaysia 19 - May - 2024 13 - Jun - 2024 21200 GBP
Rome , Italy 19 - May - 2024 13 - Jun - 2024 31600 GBP
Barcelona , Spain 19 - May - 2024 13 - Jun - 2024 33200 GBP
Zurich , Switzerland 19 - May - 2024 13 - Jun - 2024 34800 GBP
Istanbul , Turkey 26 - May - 2024 20 - Jun - 2024 22200 GBP
Bali , Indonesia 26 - May - 2024 20 - Jun - 2024 34800 GBP
Singapore , Singapore 26 - May - 2024 20 - Jun - 2024 33600 GBP
Washington , United States 26 - May - 2024 20 - Jun - 2024 54000 GBP
Istanbul , Turkey 9 - Jun - 2024 4 - Jul - 2024 22200 GBP
Bali , Indonesia 9 - Jun - 2024 4 - Jul - 2024 34800 GBP
Singapore , Singapore 9 - Jun - 2024 4 - Jul - 2024 33600 GBP
Washington , United States 9 - Jun - 2024 4 - Jul - 2024 54000 GBP
Kuala Lumpur , Malaysia 16 - Jun - 2024 11 - Jul - 2024 21200 GBP
Rome , Italy 16 - Jun - 2024 11 - Jul - 2024 31600 GBP
Barcelona , Spain 16 - Jun - 2024 11 - Jul - 2024 33200 GBP
Zurich , Switzerland 16 - Jun - 2024 11 - Jul - 2024 34800 GBP
Dubai , UAE 23 - Jun - 2024 18 - Jul - 2024 22072.5 GBP
Paris , France 23 - Jun - 2024 18 - Jul - 2024 31600 GBP
Hong Kong , Hong Kong 23 - Jun - 2024 18 - Jul - 2024 36400 GBP
London , UK 2 - Jun - 2024 27 - Jun - 2024 23800 GBP
Madrid , Spain 2 - Jun - 2024 27 - Jun - 2024 30000 GBP
Munich , Germany 2 - Jun - 2024 27 - Jun - 2024 35600 GBP
Berlin , Germany 2 - Jun - 2024 27 - Jun - 2024 33200 GBP
New York , United States 2 - Jun - 2024 27 - Jun - 2024 51000 GBP
Amsterdam , Netherlands 2 - Jun - 2024 27 - Jun - 2024 36400 GBP
Tokyo , Japan 23 - Jun - 2024 18 - Jul - 2024 46000 GBP
Milan , Italy 2 - Jun - 2024 27 - Jun - 2024 30000 GBP
London , UK 7 - Jul - 2024 1 - Aug - 2024 23800 GBP
Madrid , Spain 7 - Jul - 2024 1 - Aug - 2024 30000 GBP
Munich , Germany 7 - Jul - 2024 1 - Aug - 2024 35600 GBP
Berlin , Germany 7 - Jul - 2024 1 - Aug - 2024 33200 GBP
New York , United States 7 - Jul - 2024 1 - Aug - 2024 51000 GBP
Amsterdam , Netherlands 7 - Jul - 2024 1 - Aug - 2024 36400 GBP
Dubai , UAE 14 - Jul - 2024 8 - Aug - 2024 22072.5 GBP
Paris , France 14 - Jul - 2024 8 - Aug - 2024 31600 GBP
Hong Kong , Hong Kong 14 - Jul - 2024 8 - Aug - 2024 36400 GBP
Kuala Lumpur , Malaysia 21 - Jul - 2024 15 - Aug - 2024 21200 GBP
Rome , Italy 21 - Jul - 2024 15 - Aug - 2024 31600 GBP
Barcelona , Spain 21 - Jul - 2024 15 - Aug - 2024 33200 GBP
Zurich , Switzerland 21 - Jul - 2024 15 - Aug - 2024 34800 GBP
Istanbul , Turkey 28 - Jul - 2024 22 - Aug - 2024 22200 GBP
Bali , Indonesia 28 - Jul - 2024 22 - Aug - 2024 34800 GBP
Singapore , Singapore 28 - Jul - 2024 22 - Aug - 2024 33600 GBP
Washington , United States 28 - Jul - 2024 22 - Aug - 2024 54000 GBP
Milan , Italy 7 - Jul - 2024 1 - Aug - 2024 30000 GBP
Tokyo , Japan 14 - Jul - 2024 8 - Aug - 2024 46000 GBP
Istanbul , Turkey 4 - Aug - 2024 29 - Aug - 2024 22200 GBP
Bali , Indonesia 4 - Aug - 2024 29 - Aug - 2024 34800 GBP
Singapore , Singapore 4 - Aug - 2024 29 - Aug - 2024 33600 GBP
Washington , United States 4 - Aug - 2024 29 - Aug - 2024 54000 GBP
Kuala Lumpur , Malaysia 11 - Aug - 2024 5 - Sep - 2024 21200 GBP
Rome , Italy 11 - Aug - 2024 5 - Sep - 2024 31600 GBP
Barcelona , Spain 11 - Aug - 2024 5 - Sep - 2024 33200 GBP
Zurich , Switzerland 11 - Aug - 2024 5 - Sep - 2024 34800 GBP
Dubai , UAE 18 - Aug - 2024 12 - Sep - 2024 22072.5 GBP
Paris , France 18 - Aug - 2024 12 - Sep - 2024 31600 GBP
Hong Kong , Hong Kong 18 - Aug - 2024 12 - Sep - 2024 36400 GBP
London , UK 25 - Aug - 2024 19 - Sep - 2024 23800 GBP
Madrid , Spain 25 - Aug - 2024 19 - Sep - 2024 30000 GBP
Munich , Germany 25 - Aug - 2024 19 - Sep - 2024 35600 GBP
Berlin , Germany 25 - Aug - 2024 19 - Sep - 2024 33200 GBP
New York , United States 25 - Aug - 2024 19 - Sep - 2024 51000 GBP
Amsterdam , Netherlands 25 - Aug - 2024 19 - Sep - 2024 36400 GBP
Tokyo , Japan 18 - Aug - 2024 12 - Sep - 2024 46000 GBP
Milan , Italy 25 - Aug - 2024 19 - Sep - 2024 30000 GBP
London , UK 22 - Sep - 2024 17 - Oct - 2024 23800 GBP
Madrid , Spain 22 - Sep - 2024 17 - Oct - 2024 30000 GBP
Munich , Germany 22 - Sep - 2024 17 - Oct - 2024 35600 GBP
Berlin , Germany 22 - Sep - 2024 17 - Oct - 2024 33200 GBP
New York , United States 22 - Sep - 2024 17 - Oct - 2024 51000 GBP
Amsterdam , Netherlands 22 - Sep - 2024 17 - Oct - 2024 36400 GBP
Dubai , UAE 1 - Sep - 2024 26 - Sep - 2024 22072.5 GBP
Paris , France 1 - Sep - 2024 26 - Sep - 2024 31600 GBP
Hong Kong , Hong Kong 1 - Sep - 2024 26 - Sep - 2024 36400 GBP
Kuala Lumpur , Malaysia 8 - Sep - 2024 3 - Oct - 2024 21200 GBP
Rome , Italy 8 - Sep - 2024 3 - Oct - 2024 31600 GBP
Barcelona , Spain 8 - Sep - 2024 3 - Oct - 2024 33200 GBP
Zurich , Switzerland 8 - Sep - 2024 3 - Oct - 2024 34800 GBP
Istanbul , Turkey 15 - Sep - 2024 10 - Oct - 2024 22200 GBP
Bali , Indonesia 15 - Sep - 2024 10 - Oct - 2024 34800 GBP
Singapore , Singapore 15 - Sep - 2024 10 - Oct - 2024 33600 GBP
Washington , United States 15 - Sep - 2024 10 - Oct - 2024 54000 GBP
Milan , Italy 22 - Sep - 2024 17 - Oct - 2024 30000 GBP
Tokyo , Japan 1 - Sep - 2024 26 - Sep - 2024 46000 GBP
Istanbul , Turkey 20 - Oct - 2024 14 - Nov - 2024 22200 GBP
Bali , Indonesia 20 - Oct - 2024 14 - Nov - 2024 34800 GBP
Singapore , Singapore 20 - Oct - 2024 14 - Nov - 2024 33600 GBP
Washington , United States 20 - Oct - 2024 14 - Nov - 2024 54000 GBP
Kuala Lumpur , Malaysia 27 - Oct - 2024 21 - Nov - 2024 21200 GBP
Rome , Italy 27 - Oct - 2024 21 - Nov - 2024 31600 GBP
Barcelona , Spain 27 - Oct - 2024 21 - Nov - 2024 33200 GBP
Zurich , Switzerland 27 - Oct - 2024 21 - Nov - 2024 34800 GBP
Dubai , UAE 6 - Oct - 2024 31 - Oct - 2024 22072.5 GBP
Paris , France 6 - Oct - 2024 31 - Oct - 2024 31600 GBP
Hong Kong , Hong Kong 6 - Oct - 2024 31 - Oct - 2024 36400 GBP
London , UK 13 - Oct - 2024 7 - Nov - 2024 23800 GBP
Madrid , Spain 13 - Oct - 2024 7 - Nov - 2024 30000 GBP
Munich , Germany 13 - Oct - 2024 7 - Nov - 2024 35600 GBP
Berlin , Germany 13 - Oct - 2024 7 - Nov - 2024 33200 GBP
New York , United States 13 - Oct - 2024 7 - Nov - 2024 51000 GBP
Amsterdam , Netherlands 13 - Oct - 2024 7 - Nov - 2024 36400 GBP
Tokyo , Japan 6 - Oct - 2024 31 - Oct - 2024 46000 GBP
Milan , Italy 13 - Oct - 2024 7 - Nov - 2024 30000 GBP
London , UK 17 - Nov - 2024 12 - Dec - 2024 23800 GBP
Madrid , Spain 17 - Nov - 2024 12 - Dec - 2024 30000 GBP
Munich , Germany 17 - Nov - 2024 12 - Dec - 2024 35600 GBP
Berlin , Germany 17 - Nov - 2024 12 - Dec - 2024 33200 GBP
New York , United States 17 - Nov - 2024 12 - Dec - 2024 51000 GBP
Amsterdam , Netherlands 17 - Nov - 2024 12 - Dec - 2024 36400 GBP
Dubai , UAE 24 - Nov - 2024 19 - Dec - 2024 22072.5 GBP
Paris , France 24 - Nov - 2024 19 - Dec - 2024 31600 GBP
Hong Kong , Hong Kong 24 - Nov - 2024 19 - Dec - 2024 36400 GBP
Kuala Lumpur , Malaysia 3 - Nov - 2024 28 - Nov - 2024 21200 GBP
Rome , Italy 3 - Nov - 2024 28 - Nov - 2024 31600 GBP
Barcelona , Spain 3 - Nov - 2024 28 - Nov - 2024 33200 GBP
Zurich , Switzerland 3 - Nov - 2024 28 - Nov - 2024 34800 GBP
Istanbul , Turkey 10 - Nov - 2024 5 - Dec - 2024 22200 GBP
Bali , Indonesia 10 - Nov - 2024 5 - Dec - 2024 34800 GBP
Singapore , Singapore 10 - Nov - 2024 5 - Dec - 2024 33600 GBP
Washington , United States 10 - Nov - 2024 5 - Dec - 2024 54000 GBP
Milan , Italy 17 - Nov - 2024 12 - Dec - 2024 30000 GBP
Tokyo , Japan 24 - Nov - 2024 19 - Dec - 2024 46000 GBP
Istanbul , Turkey 15 - Dec - 2024 9 - Jan - 2025 22200 GBP
Bali , Indonesia 15 - Dec - 2024 9 - Jan - 2025 34800 GBP
Singapore , Singapore 15 - Dec - 2024 9 - Jan - 2025 33600 GBP
Washington , United States 15 - Dec - 2024 9 - Jan - 2025 54000 GBP
Kuala Lumpur , Malaysia 22 - Dec - 2024 16 - Jan - 2025 21200 GBP
Rome , Italy 22 - Dec - 2024 16 - Jan - 2025 31600 GBP
Barcelona , Spain 22 - Dec - 2024 16 - Jan - 2025 33200 GBP
Zurich , Switzerland 22 - Dec - 2024 16 - Jan - 2025 34800 GBP
Dubai , UAE 1 - Dec - 2024 26 - Dec - 2024 22072.5 GBP
Paris , France 1 - Dec - 2024 26 - Dec - 2024 31600 GBP
Hong Kong , Hong Kong 1 - Dec - 2024 26 - Dec - 2024 36400 GBP
London , UK 8 - Dec - 2024 2 - Jan - 2025 23800 GBP
Madrid , Spain 8 - Dec - 2024 2 - Jan - 2025 30000 GBP
Munich , Germany 8 - Dec - 2024 2 - Jan - 2025 35600 GBP
Berlin , Germany 8 - Dec - 2024 2 - Jan - 2025 33200 GBP
New York , United States 8 - Dec - 2024 2 - Jan - 2025 51000 GBP
Amsterdam , Netherlands 8 - Dec - 2024 2 - Jan - 2025 36400 GBP
Tokyo , Japan 1 - Dec - 2024 26 - Dec - 2024 46000 GBP
Milan , Italy 8 - Dec - 2024 2 - Jan - 2025 30000 GBP

Course Syllabus

Introduction

The course presents a unique focus on the eight key supply chain processes, with chapters devoted to each of these well-known concepts to form the strong foundation and solid understanding the delegates need today. This course combines coverage of both strategic and operational issues with an emphasis on the tools and techniques most important to you for process design and management.

Course Objectives

On completion of this course you should be able to:

  • Define and discuss process management, using examples
  • Understand the business value of process management
  • Describe the eight processes linking organizations along the supply chain
  • Discuss the importance of process management in services
  • Describe why quality management and Just-In-Time are important process management activities
  • Describe how processes are modeled and improved, and how firms measure process performance
  • Discuss the use of information technologies to integrate supply chain process, and discuss other trends in process management

 Course Outline

Module 1: Creating Customer-Driven Process Strategies

Introduction to Process Management

  • Process and Process Management Defined
  • Process Management and Supply Chain Management
  • Eight Key Supply Chain Processes
  • Inventory and Process Management
  • Quality and Process Management
  • Business Process Management – Formalizing Process Improvement
  • Measuring Process Performance
  • Trends in Process Management

New Product Development – Creating

  • Order Winners
  • The New Product Development Process
  • Reducing New Product Development Cycle Time
  • New Product Development along the Supply Chain

Customer Relationship Management

  • Designing an Effective CRM Process
  • Identifying Competitive Strategies
  • Collecting Customer Information
  • Segmenting Customers
  • Targeting Customer Segments
  • Selecting a CRM Program Consistent with Firm Strategy
  • Selecting a Compatible CRM Technology
  • Developing CRM Performance Metrics
  • Revising and Improving CRM Efforts as Warranted
  • Privacy Issues in CRM
  • Some Recent Approaches to CRM

Customer Service Management

  • Customer Service Defined
  • Customer Behavior and Expectations
  • Customer Perceptions and Satisfaction
  • A Framework for Managing Customer Service
  • Integrating the Customer Service Process along the Supply Chain

Module 2: Manufacturing and Service Flow Issues

Demand Management and Forecasting

  • Demand Management Defined
  • Types of Demand
  • The Forecasting Process
  • Forecasting Methods
  • Forecast accuracy
  • Collaborative Planning, Forecasting and Replenishment

Inventory Management

  • The Types of Inventory
  • The Functions of Inventory
  • The Functions of Inventory
  • Inventory Costs, Risks, and Value
  • Independent Demand Inventory Management
  • Dependent Demand Inventory Management
  • Collaborative Inventory Management along the Supply Chain
  • Measuring Inventory Management Performance

Managing Material Flows

  • Material Flow Mapping
  • Material Flow Analysis
  • Manufacturing Flexibility
  • Layout Design
  • Material Scheduling
  • Vehicle Scheduling and Routing
  • Warehouse Material Flow

Managing Customer and Work Flows

  • Customer Flow Mapping
  • Service Delivery System Design
  • Demand Variability and Service Capacity Utilization
  • Managing Customer Queues
  • Managing Work Flows
  • Managing Work Flows in the Office
  • Managing Work Flows along the Supply Chain

Managing Information Flows

  • The Concept of Information Flow
  • The Emergence and Use of Enterprise Resource Planning Systems
  • Automating Process Management – RPM and RPR

Module 3: Lean Production Systems

Operating with Lean

  • History of Lean Production
  • Lean Thinking Principles
  • Traditional Versus Lean Production
  • Lean Thinking along the Supply Chain
  • Value Stream Mapping Tools

Logistics and Order Fulfillment

  • Setting Logistics Customer Service Goals
  • Transportation Planning and Selection
  • The Order Fulfillment Process
  • Warehouse Management
  • Planning and Logistics Network
  • Developing a Logistics Strategy
  • Order Fulfillment and Logistics Concerns

Purchasing and Supply Management

  • The Role of Purchasing and Supply Management
  • The Strategic Sourcing Process
  • Cost Management
  • Factors in Supplier Selection
  • Negotiating the Contract
  • Managing Supplier Relationships
  • Monitoring Supplier Performance
  • Electronic Purchasing
  • Beyond First-Tier Supplier Relationships
  • Supply Management Challenges

Module 4: Quality Issues and Process Performance

Managing Quality for Continuous Improvement

  • Why Continuous Improvement Efforts Fail?
  • Processes and Quality
  • The Quality Improvement Process
  • The Malcolm Baldrige Award
  • Collaborative Planning Activities
  • Quality Assurance

Six Sigma– Taking Quality Improvements to the Next Level

  • Defining Six Sigma
  • Organizational Roles in Six Sigma Initiatives
  • The DMAIC Cycle
  • Selecting Six Sigma Projects
  • Six Sigma Project Documents
  • Project Characteristics and Statistical Tools
  • Balanced Scorecard
  • The Keys to Breakthrough Process Improvement
  • Six Sigma along the Supply Chain
  • Six Sigma Challenges

Returns Management

  • Defining Returns Management
  • Returns Management and the Product Life Cycle
  • Developing a Returns Management Strategy
  • Establishing Returns Policies
  • Design of the Returns Network
  • The Returns Management Process in Practice
  • Environmental Issues in the Returns Process
  • Disposal of Hazardous Materials in the U.S.
  • Disposal of Hazardous Materials in Europe.
  • Returns Management along the Supply Chain

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