/  Creating Value Along Supply Chain And The Process Management Training

Creating Value Along Supply Chain And The Process Management Training

BMC Training provides a training course in Creating Value Along Supply Chain And The Process Management in Warehouse , Logistics , Supply Chain and Inventory

Course Title
Venue
Start Date
End Date
  • Istanbul
    21 - 10 - 2018
    15 - 11 - 2018
  • Bali
    21 - 10 - 2018
    15 - 11 - 2018
  • Singapore
    21 - 10 - 2018
    15 - 11 - 2018
  • Kuala Lumpur
    7 - 10 - 2018
    1 - 11 - 2018
  • Rome
    7 - 10 - 2018
    1 - 11 - 2018
  • Barcelona
    7 - 10 - 2018
    1 - 11 - 2018
  • Zurich
    7 - 10 - 2018
    1 - 11 - 2018
  • Dubai
    7 - 10 - 2018
    1 - 11 - 2018
  • Paris
    7 - 10 - 2018
    1 - 11 - 2018
  • Hong Kong
    7 - 10 - 2018
    1 - 11 - 2018
  • London
    14 - 10 - 2018
    8 - 11 - 2018
  • Madrid
    14 - 10 - 2018
    8 - 11 - 2018
  • Munich
    14 - 10 - 2018
    8 - 11 - 2018
  • Berlin
    14 - 10 - 2018
    8 - 11 - 2018
  • London
    18 - 11 - 2018
    13 - 12 - 2018
  • Madrid
    18 - 11 - 2018
    13 - 12 - 2018
  • Munich
    18 - 11 - 2018
    13 - 12 - 2018
  • Berlin
    18 - 11 - 2018
    13 - 12 - 2018
  • Dubai
    25 - 11 - 2018
    20 - 12 - 2018
  • Paris
    25 - 11 - 2018
    20 - 12 - 2018
  • Hong Kong
    25 - 11 - 2018
    20 - 12 - 2018
  • Kuala Lumpur
    4 - 11 - 2018
    29 - 11 - 2018
  • Rome
    4 - 11 - 2018
    29 - 11 - 2018
  • Barcelona
    4 - 11 - 2018
    29 - 11 - 2018
  • Zurich
    4 - 11 - 2018
    29 - 11 - 2018
  • Istanbul
    11 - 11 - 2018
    6 - 12 - 2018
  • Bali
    11 - 11 - 2018
    6 - 12 - 2018
  • Singapore
    11 - 11 - 2018
    6 - 12 - 2018
  • Istanbul
    16 - 12 - 2018
    10 - 1 - 2019
  • Bali
    16 - 12 - 2018
    10 - 1 - 2019
  • Singapore
    16 - 12 - 2018
    10 - 1 - 2019
  • Kuala Lumpur
    23 - 12 - 2018
    17 - 1 - 2019
  • Rome
    23 - 12 - 2018
    17 - 1 - 2019
  • Barcelona
    23 - 12 - 2018
    17 - 1 - 2019
  • Zurich
    23 - 12 - 2018
    17 - 1 - 2019
  • Dubai
    2 - 12 - 2018
    27 - 12 - 2018
  • Paris
    2 - 12 - 2018
    27 - 12 - 2018
  • Hong Kong
    2 - 12 - 2018
    27 - 12 - 2018
  • London
    9 - 12 - 2018
    3 - 1 - 2019
  • Madrid
    9 - 12 - 2018
    3 - 1 - 2019
  • Munich
    9 - 12 - 2018
    3 - 1 - 2019
  • Berlin
    9 - 12 - 2018
    3 - 1 - 2019
  • London
    27 - 1 - 2019
    21 - 2 - 2019
  • Madrid
    27 - 1 - 2019
    21 - 2 - 2019
  • Munich
    27 - 1 - 2019
    21 - 2 - 2019
  • Berlin
    27 - 1 - 2019
    21 - 2 - 2019
  • Dubai
    20 - 1 - 2019
    14 - 2 - 2019
  • Paris
    20 - 1 - 2019
    14 - 2 - 2019
  • Hong Kong
    20 - 1 - 2019
    14 - 2 - 2019
  • Kuala Lumpur
    13 - 1 - 2019
    7 - 2 - 2019
  • Rome
    13 - 1 - 2019
    7 - 2 - 2019
  • Barcelona
    13 - 1 - 2019
    7 - 2 - 2019
  • Zurich
    13 - 1 - 2019
    7 - 2 - 2019
  • Istanbul
    6 - 1 - 2019
    31 - 1 - 2019
  • Bali
    6 - 1 - 2019
    31 - 1 - 2019
  • Singapore
    6 - 1 - 2019
    31 - 1 - 2019
  • Istanbul
    24 - 2 - 2019
    21 - 3 - 2019
  • Bali
    24 - 2 - 2019
    21 - 3 - 2019
  • Singapore
    24 - 2 - 2019
    21 - 3 - 2019
  • Kuala Lumpur
    17 - 2 - 2019
    14 - 3 - 2019
  • Rome
    17 - 2 - 2019
    14 - 3 - 2019
  • Barcelona
    17 - 2 - 2019
    14 - 3 - 2019
  • Zurich
    17 - 2 - 2019
    14 - 3 - 2019
  • Dubai
    10 - 2 - 2019
    7 - 3 - 2019
  • Paris
    10 - 2 - 2019
    7 - 3 - 2019
  • Hong Kong
    10 - 2 - 2019
    7 - 3 - 2019
  • London
    3 - 2 - 2019
    28 - 2 - 2019
  • Madrid
    3 - 2 - 2019
    28 - 2 - 2019
  • Munich
    3 - 2 - 2019
    28 - 2 - 2019
  • Berlin
    3 - 2 - 2019
    28 - 2 - 2019
  • London
    17 - 3 - 2019
    11 - 4 - 2019
  • Madrid
    17 - 3 - 2019
    11 - 4 - 2019
  • Munich
    17 - 3 - 2019
    11 - 4 - 2019
  • Berlin
    17 - 3 - 2019
    11 - 4 - 2019
  • Dubai
    10 - 3 - 2019
    4 - 4 - 2019
  • Paris
    10 - 3 - 2019
    4 - 4 - 2019
  • Hong Kong
    10 - 3 - 2019
    4 - 4 - 2019
  • Kuala Lumpur
    3 - 3 - 2019
    28 - 3 - 2019
  • Rome
    3 - 3 - 2019
    28 - 3 - 2019
  • Barcelona
    3 - 3 - 2019
    28 - 3 - 2019
  • Zurich
    3 - 3 - 2019
    28 - 3 - 2019
  • Istanbul
    24 - 3 - 2019
    18 - 4 - 2019
  • Bali
    24 - 3 - 2019
    18 - 4 - 2019
  • Singapore
    24 - 3 - 2019
    18 - 4 - 2019
  • Istanbul
    28 - 4 - 2019
    23 - 5 - 2019
  • Bali
    28 - 4 - 2019
    23 - 5 - 2019
  • Singapore
    28 - 4 - 2019
    23 - 5 - 2019
  • Kuala Lumpur
    7 - 4 - 2019
    25 - 4 - 2019
  • Rome
    7 - 4 - 2019
    25 - 4 - 2019
  • Barcelona
    7 - 4 - 2019
    25 - 4 - 2019
  • Zurich
    7 - 4 - 2019
    25 - 4 - 2019
  • Dubai
    14 - 4 - 2019
    9 - 5 - 2019
  • Paris
    14 - 4 - 2019
    9 - 5 - 2019
  • Hong Kong
    14 - 4 - 2019
    9 - 5 - 2019
  • London
    21 - 4 - 2019
    16 - 5 - 2019
  • Madrid
    21 - 4 - 2019
    16 - 5 - 2019
  • Munich
    21 - 4 - 2019
    16 - 5 - 2019
  • Berlin
    21 - 4 - 2019
    16 - 5 - 2019
  • London
    12 - 5 - 2019
    6 - 6 - 2019
  • Madrid
    12 - 5 - 2019
    6 - 6 - 2019
  • Munich
    12 - 5 - 2019
    6 - 6 - 2019
  • Berlin
    12 - 5 - 2019
    6 - 6 - 2019
  • Dubai
    5 - 5 - 2019
    30 - 5 - 2019
  • Paris
    5 - 5 - 2019
    30 - 5 - 2019
  • Hong Kong
    5 - 5 - 2019
    30 - 5 - 2019
  • Kuala Lumpur
    19 - 5 - 2019
    13 - 6 - 2019
  • Rome
    19 - 5 - 2019
    13 - 6 - 2019
  • Barcelona
    19 - 5 - 2019
    13 - 6 - 2019
  • Zurich
    19 - 5 - 2019
    13 - 6 - 2019
  • Istanbul
    26 - 5 - 2019
    20 - 6 - 2019
  • Bali
    26 - 5 - 2019
    20 - 6 - 2019
  • Singapore
    26 - 5 - 2019
    20 - 6 - 2019
  • Istanbul
    9 - 6 - 2019
    4 - 7 - 2019
  • Bali
    9 - 6 - 2019
    4 - 7 - 2019
  • Singapore
    9 - 6 - 2019
    4 - 7 - 2019
  • Kuala Lumpur
    16 - 6 - 2019
    11 - 7 - 2019
  • Rome
    16 - 6 - 2019
    11 - 7 - 2019
  • Barcelona
    16 - 6 - 2019
    11 - 7 - 2019
  • Zurich
    16 - 6 - 2019
    11 - 7 - 2019
  • Dubai
    23 - 6 - 2019
    18 - 7 - 2019
  • Paris
    23 - 6 - 2019
    18 - 7 - 2019
  • Hong Kong
    23 - 6 - 2019
    18 - 7 - 2019
  • London
    2 - 6 - 2019
    27 - 6 - 2019
  • Madrid
    2 - 6 - 2019
    27 - 6 - 2019
  • Munich
    2 - 6 - 2019
    27 - 6 - 2019
  • Berlin
    2 - 6 - 2019
    27 - 6 - 2019
  • London
    7 - 7 - 2019
    25 - 7 - 2019
  • Madrid
    7 - 7 - 2019
    25 - 7 - 2019
  • Munich
    7 - 7 - 2019
    25 - 7 - 2019
  • Berlin
    7 - 7 - 2019
    25 - 7 - 2019
  • Dubai
    14 - 7 - 2019
    8 - 8 - 2019
  • Paris
    14 - 7 - 2019
    8 - 8 - 2019
  • Hong Kong
    14 - 7 - 2019
    8 - 8 - 2019
  • Kuala Lumpur
    21 - 7 - 2019
    15 - 8 - 2019
  • Rome
    21 - 7 - 2019
    15 - 8 - 2019
  • Barcelona
    21 - 7 - 2019
    15 - 8 - 2019
  • Zurich
    21 - 7 - 2019
    15 - 8 - 2019
  • Istanbul
    28 - 7 - 2019
    22 - 8 - 2019
  • Bali
    28 - 7 - 2019
    22 - 8 - 2019
  • Singapore
    28 - 7 - 2019
    22 - 8 - 2019
  • Istanbul
    4 - 8 - 2019
    29 - 8 - 2019
  • Bali
    4 - 8 - 2019
    29 - 8 - 2019
  • Singapore
    4 - 8 - 2019
    29 - 8 - 2019
  • Kuala Lumpur
    11 - 8 - 2019
    5 - 9 - 2019
  • Rome
    11 - 8 - 2019
    5 - 9 - 2019
  • Barcelona
    11 - 8 - 2019
    5 - 9 - 2019
  • Zurich
    11 - 8 - 2019
    5 - 9 - 2019
  • Dubai
    18 - 8 - 2019
    12 - 9 - 2019
  • Paris
    18 - 8 - 2019
    12 - 9 - 2019
  • Hong Kong
    18 - 8 - 2019
    12 - 9 - 2019
  • London
    25 - 8 - 2019
    19 - 9 - 2019
  • Madrid
    25 - 8 - 2019
    19 - 9 - 2019
  • Munich
    25 - 8 - 2019
    19 - 9 - 2019
  • Berlin
    25 - 8 - 2019
    19 - 9 - 2019
  • London
    22 - 9 - 2019
    17 - 10 - 2019
  • Madrid
    22 - 9 - 2019
    17 - 10 - 2019
  • Munich
    22 - 9 - 2019
    17 - 10 - 2019
  • Berlin
    22 - 9 - 2019
    17 - 10 - 2019
  • Dubai
    1 - 9 - 2019
    26 - 9 - 2019
  • Paris
    1 - 9 - 2019
    26 - 9 - 2019
  • Hong Kong
    1 - 9 - 2019
    26 - 9 - 2019
  • Kuala Lumpur
    8 - 9 - 2019
    3 - 10 - 2019
  • Rome
    8 - 9 - 2019
    3 - 10 - 2019
  • Barcelona
    8 - 9 - 2019
    3 - 10 - 2019
  • Zurich
    8 - 9 - 2019
    3 - 10 - 2019
  • Istanbul
    15 - 9 - 2019
    10 - 10 - 2019
  • Bali
    15 - 9 - 2019
    10 - 10 - 2019
  • Singapore
    15 - 9 - 2019
    10 - 10 - 2019

Introduction

The course presents a unique focus on the eight key supply chain processes, with chapters devoted to each of these well-known concepts to form the strong foundation and solid understanding the delegates need today. This course combines coverage of both strategic and operational issues with an emphasis on the tools and techniques most important to you for process design and management.

Course Objectives

On completion of this course you should be able to:

  • Define and discuss process management, using examples
  • Understand the business value of process management
  • Describe the eight processes linking organizations along the supply chain
  • Discuss the importance of process management in services
  • Describe why quality management and Just-In-Time are important process management activities
  • Describe how processes are modeled and improved, and how firms measure process performance
  • Discuss the use of information technologies to integrate supply chain process, and discuss other trends in process management

 Course Outline

Module 1: Creating Customer-Driven Process Strategies

Introduction to Process Management

  • Process and Process Management Defined
  • Process Management and Supply Chain Management
  • Eight Key Supply Chain Processes
  • Inventory and Process Management
  • Quality and Process Management
  • Business Process Management – Formalizing Process Improvement
  • Measuring Process Performance
  • Trends in Process Management

New Product Development – Creating

  • Order Winners
  • The New Product Development Process
  • Reducing New Product Development Cycle Time
  • New Product Development along the Supply Chain

Customer Relationship Management

  • Designing an Effective CRM Process
  • Identifying Competitive Strategies
  • Collecting Customer Information
  • Segmenting Customers
  • Targeting Customer Segments
  • Selecting a CRM Program Consistent with Firm Strategy
  • Selecting a Compatible CRM Technology
  • Developing CRM Performance Metrics
  • Revising and Improving CRM Efforts as Warranted
  • Privacy Issues in CRM
  • Some Recent Approaches to CRM

Customer Service Management

  • Customer Service Defined
  • Customer Behavior and Expectations
  • Customer Perceptions and Satisfaction
  • A Framework for Managing Customer Service
  • Integrating the Customer Service Process along the Supply Chain

Module 2: Manufacturing and Service Flow Issues

Demand Management and Forecasting

  • Demand Management Defined
  • Types of Demand
  • The Forecasting Process
  • Forecasting Methods
  • Forecast accuracy
  • Collaborative Planning, Forecasting and Replenishment

Inventory Management

  • The Types of Inventory
  • The Functions of Inventory
  • The Functions of Inventory
  • Inventory Costs, Risks, and Value
  • Independent Demand Inventory Management
  • Dependent Demand Inventory Management
  • Collaborative Inventory Management along the Supply Chain
  • Measuring Inventory Management Performance

Managing Material Flows

  • Material Flow Mapping
  • Material Flow Analysis
  • Manufacturing Flexibility
  • Layout Design
  • Material Scheduling
  • Vehicle Scheduling and Routing
  • Warehouse Material Flow

Managing Customer and Work Flows

  • Customer Flow Mapping
  • Service Delivery System Design
  • Demand Variability and Service Capacity Utilization
  • Managing Customer Queues
  • Managing Work Flows
  • Managing Work Flows in the Office
  • Managing Work Flows along the Supply Chain

Managing Information Flows

  • The Concept of Information Flow
  • The Emergence and Use of Enterprise Resource Planning Systems
  • Automating Process Management – RPM and RPR

Module 3: Lean Production Systems

Operating with Lean

  • History of Lean Production
  • Lean Thinking Principles
  • Traditional Versus Lean Production
  • Lean Thinking along the Supply Chain
  • Value Stream Mapping Tools

Logistics and Order Fulfillment

  • Setting Logistics Customer Service Goals
  • Transportation Planning and Selection
  • The Order Fulfillment Process
  • Warehouse Management
  • Planning and Logistics Network
  • Developing a Logistics Strategy
  • Order Fulfillment and Logistics Concerns

Purchasing and Supply Management

  • The Role of Purchasing and Supply Management
  • The Strategic Sourcing Process
  • Cost Management
  • Factors in Supplier Selection
  • Negotiating the Contract
  • Managing Supplier Relationships
  • Monitoring Supplier Performance
  • Electronic Purchasing
  • Beyond First-Tier Supplier Relationships
  • Supply Management Challenges

Module 4: Quality Issues and Process Performance

Managing Quality for Continuous Improvement

  • Why Continuous Improvement Efforts Fail?
  • Processes and Quality
  • The Quality Improvement Process
  • The Malcolm Baldrige Award
  • Collaborative Planning Activities
  • Quality Assurance

Six Sigma– Taking Quality Improvements to the Next Level

  • Defining Six Sigma
  • Organizational Roles in Six Sigma Initiatives
  • The DMAIC Cycle
  • Selecting Six Sigma Projects
  • Six Sigma Project Documents
  • Project Characteristics and Statistical Tools
  • Balanced Scorecard
  • The Keys to Breakthrough Process Improvement
  • Six Sigma along the Supply Chain
  • Six Sigma Challenges

Returns Management

  • Defining Returns Management
  • Returns Management and the Product Life Cycle
  • Developing a Returns Management Strategy
  • Establishing Returns Policies
  • Design of the Returns Network
  • The Returns Management Process in Practice
  • Environmental Issues in the Returns Process
  • Disposal of Hazardous Materials in the U.S.
  • Disposal of Hazardous Materials in Europe.
  • Returns Management along the Supply Chain

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