Experienced and/or senior professionals in the recruitment and selection function as well as senior employees in Human Resources. The program is also very useful for those working in workforce planning and nationalization.
- Plan and execute a professional recruitment campaign by using job profiles to attract the right quantity and quality of job candidates.
- Use the right measures and Key Performance Indicators (KPIs) to evaluate the effectiveness of recruitment efforts.
- Explain the various methods for assessing candidates and validity and reliability of each.
- Improve fairness and objectivity by utilizing standards and best practices throughout the various recruitment, interviewing and selection stages.
- Use the data collected from the recruitment and assessment stages to produce meaningful interview reports.
- Defining Needs
- Planning the Various Stages
- Roles of Line Managers and Recruitment Personnel
- Capturing and Tabulating Information
- Producing Recruitment Reports
- Validity and Reliability of Assessment Methods
- Reasons Interviews Are Not Enough
- Improving the Reliability of Interviews
Fairness and Objectivity Issues
- Why CVs and Résumés are Unfair
- Fair Interview Formats and Structures
- Timings and Venues
Advanced Interviewing Techniques
- Importance of Information and Data Capture
- Separating Fact from Fiction
- Avoiding ‘Diplomatic’ or ‘Politically Correct’ Answers
- Probing and Funneling
Producing Interview Reports
- Objective versus Subjective Reports
- Translating Reports to Numbers
- The Use of Competency Levels in Interview Reports
Post Interview Steps
- Employment Offers: Dos and Don’ts
- Regret Letters
Measuring Recruitment Efforts
The Main KPIs for Measuring the Recruitment Function:
- Applicant Response Ratios
- Qualified Application Ratios
- Yield Rates
- Time to Fill and Time to Join
- Offer Acceptance Ratio
- When, How and by Whom
- Format and Content
- Analysis and Findings
- Reporting Findings
- Exit Interview Sample