/  Maintenance Contracting and Outsourcing
All courses in Zurich have been cancelled .
BMC Training provides on 1 Mar 2020 Maintenance Contracting and Outsourcing course [Maintenance Engineering Training] in Zurich,Switzerland

Objectives                                    

The delegates will:

  • Understand how to decide rationally what maintenance activities to outsource and what not
  • Learn the features, functions and benefits of lean maintenance contracts
  • Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
  • Learn how to define service levels and monitor the contractor performance
  • Learn how to develop and negotiate a maintenance contract
  • Recognize the pitfalls
  • Understand how to evaluate the delivered performance of all parties involved
  • Learn how to implement maintenance contract management

The Contents

Day 1 - Outsourcing Considerations

  • Introduction to program
  • Introduction delegates
  • Asset management
  • The business impact of maintenance
  • Considerations in outsourcing maintenance – what to outsource and what not?
  • Activity on asset matrix
  • Risks involved
  • Case study: Outsourcing maintenance activities

Day 2 - Maintenance Contracts

  • Maintenance contract types
  • Parties involved
  • The tendering process – modern ways of tendering
  • Choosing the right contractor
  • Costing the service
  • Defining Key Performance Indicators to monitor the performance of all parties involved
  • Use of Balanced Scorecard with performance contracts
  • Interactive exercise and examples

Day 3 - Developing the Maintenance Contract

  • Vendor management
  • The contracting cycle
  • Assemble a team
  • Assess, determine and specify the required service levels
  • Writing the contract – contents of a maintenance contract
  • Interactive exercise: review some existing contracts
  • Implementing contract management – how to make it work (performance management)
  • Periodic evaluation & improvement

Day 4 - Grounding and Negotiating the Contract

  • Expectations about availability, reliability and costs
  • The extensive preventive maintenance schedule – “tricks” of maintenance contractors
  • The seven steps to develop a risk based maintenance concept
  • Using the maintenance concept to negotiate more effectively lean maintenance contracts
  • Negotiating the contract – negotiation ploys
  • Negotiating the contract – negotiation tactics
  • Negotiating tips
  • Interactive exercise and role play regarding negotiating

Day 5 - Final Workshop

  • Development of a maintenance contract in groups
  • Defining the requirements and service levels
  • Develop the offer
  • Selection criteria
  • Presenting the bid
  • Closing the contract
  • Evaluation of results
  • Wrap-up



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Course Details
  • Code MAE41
  • TIME    08:00 AM - 11:15 AM
  • DATE    Mar 1 2020 - Mar 5 2020
  • Zurich , Zurich Marriott
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

8200 GBP + VAT
Other Dates

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