Maintenance Contracting and Outsourcing Course

Understand maintenance contracting and outsourcing strategies. Join this course to learn techniques for effectively managing external maintenance services. BMC Training offers Maintenance Contracting and Outsourcing Course in Maintenance Engineering Training Courses.

  • English
  • 181 Training Sessions
  • Confirmed
  • One Week
Maintenance Contracting and Outsourcing Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Istanbul , Turkey 26 - May - 2024 30 - May - 2024 5550 GBP
Bali , Indonesia 26 - May - 2024 30 - May - 2024 8700 GBP
Singapore , Singapore 26 - May - 2024 30 - May - 2024 8400 GBP
Washington , United States 26 - May - 2024 30 - May - 2024 13500 GBP
Dubai , UAE 26 - May - 2024 30 - May - 2024 5722.5 GBP
Paris , France 26 - May - 2024 30 - May - 2024 7900 GBP
Hong Kong , Hong Kong 26 - May - 2024 30 - May - 2024 9100 GBP
Tokyo , Japan 26 - May - 2024 30 - May - 2024 11500 GBP
Istanbul , Turkey 9 - Jun - 2024 13 - Jun - 2024 5550 GBP
Bali , Indonesia 9 - Jun - 2024 13 - Jun - 2024 8700 GBP
Singapore , Singapore 9 - Jun - 2024 13 - Jun - 2024 8400 GBP
Washington , United States 9 - Jun - 2024 13 - Jun - 2024 13500 GBP
Kuala Lumpur , Malaysia 16 - Jun - 2024 20 - Jun - 2024 5300 GBP
Rome , Italy 16 - Jun - 2024 20 - Jun - 2024 7900 GBP
Barcelona , Spain 16 - Jun - 2024 20 - Jun - 2024 8300 GBP
Zurich , Switzerland 16 - Jun - 2024 20 - Jun - 2024 8700 GBP
Dubai , UAE 23 - Jun - 2024 27 - Jun - 2024 5722.5 GBP
Paris , France 23 - Jun - 2024 27 - Jun - 2024 7900 GBP
Hong Kong , Hong Kong 23 - Jun - 2024 27 - Jun - 2024 9100 GBP
London , UK 2 - Jun - 2024 6 - Jun - 2024 5950 GBP
Madrid , Spain 2 - Jun - 2024 6 - Jun - 2024 7500 GBP
Munich , Germany 2 - Jun - 2024 6 - Jun - 2024 8900 GBP
Berlin , Germany 2 - Jun - 2024 6 - Jun - 2024 8300 GBP
New York , United States 2 - Jun - 2024 6 - Jun - 2024 12750 GBP
Amsterdam , Netherlands 2 - Jun - 2024 6 - Jun - 2024 9100 GBP
Dubai , UAE 16 - Jun - 2024 20 - Jun - 2024 5722.5 GBP
Paris , France 16 - Jun - 2024 20 - Jun - 2024 7900 GBP
Hong Kong , Hong Kong 16 - Jun - 2024 20 - Jun - 2024 9100 GBP
Tokyo , Japan 23 - Jun - 2024 27 - Jun - 2024 11500 GBP
Milan , Italy 2 - Jun - 2024 6 - Jun - 2024 7500 GBP
Tokyo , Japan 16 - Jun - 2024 20 - Jun - 2024 11500 GBP
London , UK 7 - Jul - 2024 11 - Jul - 2024 5950 GBP
Madrid , Spain 7 - Jul - 2024 11 - Jul - 2024 7500 GBP
Munich , Germany 7 - Jul - 2024 11 - Jul - 2024 8900 GBP
Berlin , Germany 7 - Jul - 2024 11 - Jul - 2024 8300 GBP
New York , United States 7 - Jul - 2024 11 - Jul - 2024 12750 GBP
Amsterdam , Netherlands 7 - Jul - 2024 11 - Jul - 2024 9100 GBP
Dubai , UAE 14 - Jul - 2024 18 - Jul - 2024 5722.5 GBP
Paris , France 14 - Jul - 2024 18 - Jul - 2024 7900 GBP
Hong Kong , Hong Kong 14 - Jul - 2024 18 - Jul - 2024 9100 GBP
Dubai , UAE 21 - Jul - 2024 25 - Jul - 2024 5722.5 GBP
Paris , France 21 - Jul - 2024 25 - Jul - 2024 7900 GBP
Hong Kong , Hong Kong 21 - Jul - 2024 25 - Jul - 2024 9100 GBP
Istanbul , Turkey 28 - Jul - 2024 1 - Aug - 2024 5550 GBP
Bali , Indonesia 28 - Jul - 2024 1 - Aug - 2024 8700 GBP
Singapore , Singapore 28 - Jul - 2024 1 - Aug - 2024 8400 GBP
Washington , United States 28 - Jul - 2024 1 - Aug - 2024 13500 GBP
Dubai , UAE 28 - Jul - 2024 1 - Aug - 2024 5722.5 GBP
Paris , France 28 - Jul - 2024 1 - Aug - 2024 7900 GBP
Hong Kong , Hong Kong 28 - Jul - 2024 1 - Aug - 2024 9100 GBP
Dubai , UAE 7 - Jul - 2024 11 - Jul - 2024 5722.5 GBP
Paris , France 7 - Jul - 2024 11 - Jul - 2024 7900 GBP
Hong Kong , Hong Kong 7 - Jul - 2024 11 - Jul - 2024 9100 GBP
Milan , Italy 7 - Jul - 2024 11 - Jul - 2024 7500 GBP
Tokyo , Japan 14 - Jul - 2024 18 - Jul - 2024 11500 GBP
Tokyo , Japan 21 - Jul - 2024 25 - Jul - 2024 11500 GBP
Tokyo , Japan 28 - Jul - 2024 1 - Aug - 2024 11500 GBP
Tokyo , Japan 7 - Jul - 2024 11 - Jul - 2024 11500 GBP
Istanbul , Turkey 4 - Aug - 2024 8 - Aug - 2024 5550 GBP
Bali , Indonesia 4 - Aug - 2024 8 - Aug - 2024 8700 GBP
Singapore , Singapore 4 - Aug - 2024 8 - Aug - 2024 8400 GBP
Washington , United States 4 - Aug - 2024 8 - Aug - 2024 13500 GBP
Kuala Lumpur , Malaysia 11 - Aug - 2024 15 - Aug - 2024 5300 GBP
Rome , Italy 11 - Aug - 2024 15 - Aug - 2024 7900 GBP
Barcelona , Spain 11 - Aug - 2024 15 - Aug - 2024 8300 GBP
Zurich , Switzerland 11 - Aug - 2024 15 - Aug - 2024 8700 GBP
Dubai , UAE 18 - Aug - 2024 22 - Aug - 2024 5722.5 GBP
Paris , France 18 - Aug - 2024 22 - Aug - 2024 7900 GBP
Hong Kong , Hong Kong 18 - Aug - 2024 22 - Aug - 2024 9100 GBP
London , UK 25 - Aug - 2024 29 - Aug - 2024 5950 GBP
Madrid , Spain 25 - Aug - 2024 29 - Aug - 2024 7500 GBP
Munich , Germany 25 - Aug - 2024 29 - Aug - 2024 8900 GBP
Berlin , Germany 25 - Aug - 2024 29 - Aug - 2024 8300 GBP
New York , United States 25 - Aug - 2024 29 - Aug - 2024 12750 GBP
Amsterdam , Netherlands 25 - Aug - 2024 29 - Aug - 2024 9100 GBP
Dubai , UAE 11 - Aug - 2024 15 - Aug - 2024 5722.5 GBP
Paris , France 11 - Aug - 2024 15 - Aug - 2024 7900 GBP
Hong Kong , Hong Kong 11 - Aug - 2024 15 - Aug - 2024 9100 GBP
Tokyo , Japan 18 - Aug - 2024 22 - Aug - 2024 11500 GBP
Milan , Italy 25 - Aug - 2024 29 - Aug - 2024 7500 GBP
Tokyo , Japan 11 - Aug - 2024 15 - Aug - 2024 11500 GBP
London , UK 22 - Sep - 2024 26 - Sep - 2024 5950 GBP
Madrid , Spain 22 - Sep - 2024 26 - Sep - 2024 7500 GBP
Munich , Germany 22 - Sep - 2024 26 - Sep - 2024 8900 GBP
Berlin , Germany 22 - Sep - 2024 26 - Sep - 2024 8300 GBP
New York , United States 22 - Sep - 2024 26 - Sep - 2024 12750 GBP
Amsterdam , Netherlands 22 - Sep - 2024 26 - Sep - 2024 9100 GBP
Dubai , UAE 1 - Sep - 2024 5 - Sep - 2024 5722.5 GBP
Paris , France 1 - Sep - 2024 5 - Sep - 2024 7900 GBP
Hong Kong , Hong Kong 1 - Sep - 2024 5 - Sep - 2024 9100 GBP
Kuala Lumpur , Malaysia 8 - Sep - 2024 12 - Sep - 2024 5300 GBP
Rome , Italy 8 - Sep - 2024 12 - Sep - 2024 7900 GBP
Barcelona , Spain 8 - Sep - 2024 12 - Sep - 2024 8300 GBP
Zurich , Switzerland 8 - Sep - 2024 12 - Sep - 2024 8700 GBP
Istanbul , Turkey 15 - Sep - 2024 19 - Sep - 2024 5550 GBP
Bali , Indonesia 15 - Sep - 2024 19 - Sep - 2024 8700 GBP
Singapore , Singapore 15 - Sep - 2024 19 - Sep - 2024 8400 GBP
Washington , United States 15 - Sep - 2024 19 - Sep - 2024 13500 GBP
Dubai , UAE 15 - Sep - 2024 19 - Sep - 2024 5722.5 GBP
Paris , France 15 - Sep - 2024 19 - Sep - 2024 7900 GBP
Hong Kong , Hong Kong 15 - Sep - 2024 19 - Sep - 2024 9100 GBP
Dubai , UAE 22 - Sep - 2024 26 - Sep - 2024 5722.5 GBP
Paris , France 22 - Sep - 2024 26 - Sep - 2024 7900 GBP
Hong Kong , Hong Kong 22 - Sep - 2024 26 - Sep - 2024 9100 GBP
Milan , Italy 22 - Sep - 2024 26 - Sep - 2024 7500 GBP
Tokyo , Japan 1 - Sep - 2024 5 - Sep - 2024 11500 GBP
Tokyo , Japan 15 - Sep - 2024 19 - Sep - 2024 11500 GBP
Tokyo , Japan 22 - Sep - 2024 26 - Sep - 2024 11500 GBP
Istanbul , Turkey 20 - Oct - 2024 24 - Oct - 2024 5550 GBP
Bali , Indonesia 20 - Oct - 2024 24 - Oct - 2024 8700 GBP
Singapore , Singapore 20 - Oct - 2024 24 - Oct - 2024 8400 GBP
Washington , United States 20 - Oct - 2024 24 - Oct - 2024 13500 GBP
Kuala Lumpur , Malaysia 27 - Oct - 2024 31 - Oct - 2024 5300 GBP
Rome , Italy 27 - Oct - 2024 31 - Oct - 2024 7900 GBP
Barcelona , Spain 27 - Oct - 2024 31 - Oct - 2024 8300 GBP
Zurich , Switzerland 27 - Oct - 2024 31 - Oct - 2024 8700 GBP
Dubai , UAE 6 - Oct - 2024 10 - Oct - 2024 5722.5 GBP
Paris , France 6 - Oct - 2024 10 - Oct - 2024 7900 GBP
Hong Kong , Hong Kong 6 - Oct - 2024 10 - Oct - 2024 9100 GBP
London , UK 13 - Oct - 2024 17 - Oct - 2024 5950 GBP
Madrid , Spain 13 - Oct - 2024 17 - Oct - 2024 7500 GBP
Munich , Germany 13 - Oct - 2024 17 - Oct - 2024 8900 GBP
Berlin , Germany 13 - Oct - 2024 17 - Oct - 2024 8300 GBP
New York , United States 13 - Oct - 2024 17 - Oct - 2024 12750 GBP
Amsterdam , Netherlands 13 - Oct - 2024 17 - Oct - 2024 9100 GBP
Dubai , UAE 27 - Oct - 2024 31 - Oct - 2024 5722.5 GBP
Paris , France 27 - Oct - 2024 31 - Oct - 2024 7900 GBP
Hong Kong , Hong Kong 27 - Oct - 2024 31 - Oct - 2024 9100 GBP
Tokyo , Japan 6 - Oct - 2024 10 - Oct - 2024 11500 GBP
Milan , Italy 13 - Oct - 2024 17 - Oct - 2024 7500 GBP
Tokyo , Japan 27 - Oct - 2024 31 - Oct - 2024 11500 GBP
London , UK 17 - Nov - 2024 21 - Nov - 2024 5950 GBP
Madrid , Spain 17 - Nov - 2024 21 - Nov - 2024 7500 GBP
Munich , Germany 17 - Nov - 2024 21 - Nov - 2024 8900 GBP
Berlin , Germany 17 - Nov - 2024 21 - Nov - 2024 8300 GBP
New York , United States 17 - Nov - 2024 21 - Nov - 2024 12750 GBP
Amsterdam , Netherlands 17 - Nov - 2024 21 - Nov - 2024 9100 GBP
Dubai , UAE 24 - Nov - 2024 28 - Nov - 2024 5722.5 GBP
Paris , France 24 - Nov - 2024 28 - Nov - 2024 7900 GBP
Hong Kong , Hong Kong 24 - Nov - 2024 28 - Nov - 2024 9100 GBP
Kuala Lumpur , Malaysia 3 - Nov - 2024 7 - Nov - 2024 5300 GBP
Rome , Italy 3 - Nov - 2024 7 - Nov - 2024 7900 GBP
Barcelona , Spain 3 - Nov - 2024 7 - Nov - 2024 8300 GBP
Zurich , Switzerland 3 - Nov - 2024 7 - Nov - 2024 8700 GBP
Istanbul , Turkey 10 - Nov - 2024 14 - Nov - 2024 5550 GBP
Bali , Indonesia 10 - Nov - 2024 14 - Nov - 2024 8700 GBP
Singapore , Singapore 10 - Nov - 2024 14 - Nov - 2024 8400 GBP
Washington , United States 10 - Nov - 2024 14 - Nov - 2024 13500 GBP
Dubai , UAE 10 - Nov - 2024 14 - Nov - 2024 5722.5 GBP
Paris , France 10 - Nov - 2024 14 - Nov - 2024 7900 GBP
Hong Kong , Hong Kong 10 - Nov - 2024 14 - Nov - 2024 9100 GBP
Dubai , UAE 17 - Nov - 2024 21 - Nov - 2024 5722.5 GBP
Paris , France 17 - Nov - 2024 21 - Nov - 2024 7900 GBP
Hong Kong , Hong Kong 17 - Nov - 2024 21 - Nov - 2024 9100 GBP
Milan , Italy 17 - Nov - 2024 21 - Nov - 2024 7500 GBP
Tokyo , Japan 24 - Nov - 2024 28 - Nov - 2024 11500 GBP
Tokyo , Japan 10 - Nov - 2024 14 - Nov - 2024 11500 GBP
Tokyo , Japan 17 - Nov - 2024 21 - Nov - 2024 11500 GBP
Istanbul , Turkey 15 - Dec - 2024 19 - Dec - 2024 5550 GBP
Bali , Indonesia 15 - Dec - 2024 19 - Dec - 2024 8700 GBP
Singapore , Singapore 15 - Dec - 2024 19 - Dec - 2024 8400 GBP
Washington , United States 15 - Dec - 2024 19 - Dec - 2024 13500 GBP
Kuala Lumpur , Malaysia 22 - Dec - 2024 26 - Dec - 2024 5300 GBP
Rome , Italy 22 - Dec - 2024 26 - Dec - 2024 7900 GBP
Barcelona , Spain 22 - Dec - 2024 26 - Dec - 2024 8300 GBP
Zurich , Switzerland 22 - Dec - 2024 26 - Dec - 2024 8700 GBP
Dubai , UAE 8 - Dec - 2024 12 - Dec - 2024 5722.5 GBP
Paris , France 8 - Dec - 2024 12 - Dec - 2024 7900 GBP
Hong Kong , Hong Kong 8 - Dec - 2024 12 - Dec - 2024 9100 GBP
London , UK 1 - Dec - 2024 5 - Dec - 2024 5950 GBP
Madrid , Spain 1 - Dec - 2024 5 - Dec - 2024 7500 GBP
Munich , Germany 1 - Dec - 2024 5 - Dec - 2024 8900 GBP
Berlin , Germany 1 - Dec - 2024 5 - Dec - 2024 8300 GBP
New York , United States 1 - Dec - 2024 5 - Dec - 2024 12750 GBP
Amsterdam , Netherlands 1 - Dec - 2024 5 - Dec - 2024 9100 GBP
Dubai , UAE 22 - Dec - 2024 26 - Dec - 2024 5722.5 GBP
Paris , France 22 - Dec - 2024 26 - Dec - 2024 7900 GBP
Hong Kong , Hong Kong 22 - Dec - 2024 26 - Dec - 2024 9100 GBP
Tokyo , Japan 8 - Dec - 2024 12 - Dec - 2024 11500 GBP
Milan , Italy 1 - Dec - 2024 5 - Dec - 2024 7500 GBP
Tokyo , Japan 22 - Dec - 2024 26 - Dec - 2024 11500 GBP

Course Syllabus

Objectives                                    

The delegates will:

  • Understand how to decide rationally what maintenance activities to outsource and what not
  • Learn the features, functions and benefits of lean maintenance contracts
  • Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
  • Learn how to define service levels and monitor the contractor performance
  • Learn how to develop and negotiate a maintenance contract
  • Recognize the pitfalls
  • Understand how to evaluate the delivered performance of all parties involved
  • Learn how to implement maintenance contract management

The Contents

Day 1 - Outsourcing Considerations

  • Introduction to program
  • Introduction delegates
  • Asset management
  • The business impact of maintenance
  • Considerations in outsourcing maintenance – what to outsource and what not?
  • Activity on asset matrix
  • Risks involved
  • Case study: Outsourcing maintenance activities

Day 2 - Maintenance Contracts

  • Maintenance contract types
  • Parties involved
  • The tendering process – modern ways of tendering
  • Choosing the right contractor
  • Costing the service
  • Defining Key Performance Indicators to monitor the performance of all parties involved
  • Use of Balanced Scorecard with performance contracts
  • Interactive exercise and examples

Day 3 - Developing the Maintenance Contract

  • Vendor management
  • The contracting cycle
  • Assemble a team
  • Assess, determine and specify the required service levels
  • Writing the contract – contents of a maintenance contract
  • Interactive exercise: review some existing contracts
  • Implementing contract management – how to make it work (performance management)
  • Periodic evaluation & improvement

Day 4 - Grounding and Negotiating the Contract

  • Expectations about availability, reliability and costs
  • The extensive preventive maintenance schedule – “tricks” of maintenance contractors
  • The seven steps to develop a risk based maintenance concept
  • Using the maintenance concept to negotiate more effectively lean maintenance contracts
  • Negotiating the contract – negotiation ploys
  • Negotiating the contract – negotiation tactics
  • Negotiating tips
  • Interactive exercise and role play regarding negotiating

Day 5 - Final Workshop

  • Development of a maintenance contract in groups
  • Defining the requirements and service levels
  • Develop the offer
  • Selection criteria
  • Presenting the bid
  • Closing the contract
  • Evaluation of results
  • Wrap-up

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