/  The Executive Assistant - Personal Assistant Masterclass
Pay Attention Please ! The course location "Hyde Park" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date.
BMC Training provides on 27 Oct 2019 The Executive Assistant - Personal Assistant Masterclass course [Secretarial and Administration] in London,UK

Introduction

This program is designed for:

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Objectives

  • Practice advanced administration techniques to effectively run the office of a senior manager.
  • Build excellent relationship with the manager and maximize productivity.
  • Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
  • Apply professional business-writing techniques in e-mails.
  • List the main causes of stress and prepare an action plan to keep it under control.
  • Prepare and organize a professional meeting, write its agenda and take minutes accurately.
  • Demonstrate professional skills in communicating with the internal/external public in an effective manner.

Content

Progressive Role of the Executive Assistant/PA

  • Developing and Broadening your Role
  • Expanding Yourself: Going Beyond Expectations
  • Wideningthe Managerial Aspects of your Role
  • Competencies of the Modern PA
  • Better Management of your Work Flow

Optimizing the Relationship with the Boss

  • Establishing Common Objectives/Priorities
  • Knowing and Synchronizing Expectations
  • Building and Managing the Relationship
  • Maximizing your Value Relative to the Boss
  • Partnering with the Boss

Effective Interpersonal Communication

  • BuildingExcellent Relationships with Colleagues
  • Dealing with Difficult Personalities
  • DevelopingSelf-Confidence and Assertiveness
  • Presenting your Ideas and Influencing Others
  • Negotiating Win-Win Outcomes
  • Perceptions, Attitudes and Beliefs

Professional Business Writing

  • Crucial Elements for Excellent Writing
  • Writing Professional Emails
  • Email Etiquette

Controlling Stress

  • UnderstandingStress
  • What Happens When you are Under Stress: The Symptoms
  • Identifying Actual Causes of Stress
  • Action-Planningto Keep Stress Under Control
  • Time-Management Preventive Measures

Organizing Professional Meetings

  • Planningfor the Meeting
  • Preparing the Agenda
  • Techniquesfor Writing the Minutes
  • Improvingthe Effectiveness of your Meetings
  • Actions to Take After your Meetings

Dealing with Visitors and Improving Customer Service

  • Different Techniques for Screening Visitors
  • Servicing Internal and External Customers
  • Handling Complaints Professionally
  • Making your Department Customer-Friendly



Related Training Courses

Course Details
  • Code SAD11
  • TIME    08:00 AM - 11:15 AM
  • DATE    Oct 27 2019 - Oct 31 2019
  • London , Hyde Park
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

4400 GBP + VAT
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