/  The Executive Assistant - Personal Assistant Masterclass Training

The Executive Assistant - Personal Assistant Masterclass Training

BMC Training provides a training course in The Executive Assistant - Personal Assistant Masterclass in Secretarial and Administration

Course Title
Venue
Start Date
End Date
  • London
    27 - 10 - 2019
    31 - 10 - 2019
  • Madrid
    27 - 10 - 2019
    31 - 10 - 2019
  • Munich
    27 - 10 - 2019
    31 - 10 - 2019
  • Berlin
    27 - 10 - 2019
    31 - 10 - 2019
  • New York
    27 - 10 - 2019
    31 - 10 - 2019
  • London
    17 - 11 - 2019
    21 - 11 - 2019
  • Madrid
    17 - 11 - 2019
    21 - 11 - 2019
  • Munich
    17 - 11 - 2019
    21 - 11 - 2019
  • Berlin
    17 - 11 - 2019
    21 - 11 - 2019
  • New York
    17 - 11 - 2019
    21 - 11 - 2019
  • Istanbul
    24 - 11 - 2019
    28 - 11 - 2019
  • Bali
    24 - 11 - 2019
    28 - 11 - 2019
  • Singapore
    24 - 11 - 2019
    28 - 11 - 2019
  • Washington
    24 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    7 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    7 - 11 - 2019
  • Dubai
    10 - 11 - 2019
    14 - 11 - 2019
  • Paris
    10 - 11 - 2019
    14 - 11 - 2019
  • Hong Kong
    10 - 11 - 2019
    14 - 11 - 2019
  • Kuala Lumpur
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Barcelona
    15 - 12 - 2019
    19 - 12 - 2019
  • Zurich
    15 - 12 - 2019
    19 - 12 - 2019
  • London
    22 - 12 - 2019
    26 - 12 - 2019
  • Madrid
    22 - 12 - 2019
    26 - 12 - 2019
  • Munich
    22 - 12 - 2019
    26 - 12 - 2019
  • Berlin
    22 - 12 - 2019
    26 - 12 - 2019
  • New York
    22 - 12 - 2019
    26 - 12 - 2019
  • Dubai
    8 - 12 - 2019
    12 - 12 - 2019
  • Paris
    8 - 12 - 2019
    12 - 12 - 2019
  • Hong Kong
    8 - 12 - 2019
    12 - 12 - 2019
  • Istanbul
    1 - 12 - 2019
    5 - 12 - 2019
  • Bali
    1 - 12 - 2019
    5 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    5 - 12 - 2019
  • Washington
    1 - 12 - 2019
    5 - 12 - 2019
  • London
    26 - 1 - 2020
    30 - 1 - 2020
  • Madrid
    26 - 1 - 2020
    30 - 1 - 2020
  • Munich
    26 - 1 - 2020
    30 - 1 - 2020
  • Berlin
    26 - 1 - 2020
    30 - 1 - 2020
  • New York
    26 - 1 - 2020
    30 - 1 - 2020
  • Istanbul
    19 - 1 - 2020
    23 - 1 - 2020
  • Bali
    19 - 1 - 2020
    23 - 1 - 2020
  • Singapore
    19 - 1 - 2020
    23 - 1 - 2020
  • Washington
    19 - 1 - 2020
    23 - 1 - 2020
  • Kuala Lumpur
    12 - 1 - 2020
    16 - 1 - 2020
  • Rome
    12 - 1 - 2020
    16 - 1 - 2020
  • Rome
    12 - 1 - 2020
    16 - 1 - 2020
  • Barcelona
    12 - 1 - 2020
    16 - 1 - 2020
  • Zurich
    12 - 1 - 2020
    16 - 1 - 2020
  • Dubai
    5 - 1 - 2020
    9 - 1 - 2020
  • Paris
    5 - 1 - 2020
    9 - 1 - 2020
  • Hong Kong
    5 - 1 - 2020
    9 - 1 - 2020
  • Kuala Lumpur
    23 - 2 - 2020
    27 - 2 - 2020
  • Rome
    23 - 2 - 2020
    27 - 2 - 2020
  • Rome
    23 - 2 - 2020
    27 - 2 - 2020
  • Barcelona
    23 - 2 - 2020
    27 - 2 - 2020
  • Zurich
    23 - 2 - 2020
    27 - 2 - 2020
  • London
    16 - 2 - 2020
    20 - 2 - 2020
  • Madrid
    16 - 2 - 2020
    20 - 2 - 2020
  • Munich
    16 - 2 - 2020
    20 - 2 - 2020
  • Berlin
    16 - 2 - 2020
    20 - 2 - 2020
  • New York
    16 - 2 - 2020
    20 - 2 - 2020
  • Dubai
    9 - 2 - 2020
    13 - 2 - 2020
  • Paris
    9 - 2 - 2020
    13 - 2 - 2020
  • Hong Kong
    9 - 2 - 2020
    13 - 2 - 2020
  • Istanbul
    2 - 2 - 2020
    6 - 2 - 2020
  • Bali
    2 - 2 - 2020
    6 - 2 - 2020
  • Singapore
    2 - 2 - 2020
    6 - 2 - 2020
  • Washington
    2 - 2 - 2020
    6 - 2 - 2020
  • London
    15 - 3 - 2020
    19 - 3 - 2020
  • Madrid
    15 - 3 - 2020
    19 - 3 - 2020
  • Munich
    15 - 3 - 2020
    19 - 3 - 2020
  • Berlin
    15 - 3 - 2020
    19 - 3 - 2020
  • New York
    15 - 3 - 2020
    19 - 3 - 2020
  • Istanbul
    8 - 3 - 2020
    12 - 3 - 2020
  • Bali
    8 - 3 - 2020
    12 - 3 - 2020
  • Singapore
    8 - 3 - 2020
    12 - 3 - 2020
  • Washington
    8 - 3 - 2020
    12 - 3 - 2020
  • Kuala Lumpur
    1 - 3 - 2020
    5 - 3 - 2020
  • Rome
    1 - 3 - 2020
    5 - 3 - 2020
  • Rome
    1 - 3 - 2020
    5 - 3 - 2020
  • Barcelona
    1 - 3 - 2020
    5 - 3 - 2020
  • Zurich
    1 - 3 - 2020
    5 - 3 - 2020
  • Dubai
    22 - 3 - 2020
    26 - 3 - 2020
  • Paris
    22 - 3 - 2020
    26 - 3 - 2020
  • Hong Kong
    22 - 3 - 2020
    26 - 3 - 2020
  • Kuala Lumpur
    26 - 4 - 2020
    30 - 4 - 2020
  • Rome
    26 - 4 - 2020
    30 - 4 - 2020
  • Rome
    26 - 4 - 2020
    30 - 4 - 2020
  • Barcelona
    26 - 4 - 2020
    30 - 4 - 2020
  • Zurich
    26 - 4 - 2020
    30 - 4 - 2020
  • London
    5 - 4 - 2020
    9 - 4 - 2020
  • Madrid
    5 - 4 - 2020
    9 - 4 - 2020
  • Munich
    5 - 4 - 2020
    9 - 4 - 2020
  • Berlin
    5 - 4 - 2020
    9 - 4 - 2020
  • New York
    5 - 4 - 2020
    9 - 4 - 2020
  • Dubai
    12 - 4 - 2020
    16 - 4 - 2020
  • Paris
    12 - 4 - 2020
    16 - 4 - 2020
  • Hong Kong
    12 - 4 - 2020
    16 - 4 - 2020
  • Istanbul
    19 - 4 - 2020
    23 - 4 - 2020
  • Bali
    19 - 4 - 2020
    23 - 4 - 2020
  • Singapore
    19 - 4 - 2020
    23 - 4 - 2020
  • Washington
    19 - 4 - 2020
    23 - 4 - 2020
  • London
    10 - 5 - 2020
    14 - 5 - 2020
  • Madrid
    10 - 5 - 2020
    14 - 5 - 2020
  • Munich
    10 - 5 - 2020
    14 - 5 - 2020
  • Berlin
    10 - 5 - 2020
    14 - 5 - 2020
  • New York
    10 - 5 - 2020
    14 - 5 - 2020
  • Istanbul
    3 - 5 - 2020
    7 - 5 - 2020
  • Bali
    3 - 5 - 2020
    7 - 5 - 2020
  • Singapore
    3 - 5 - 2020
    7 - 5 - 2020
  • Washington
    3 - 5 - 2020
    7 - 5 - 2020
  • Kuala Lumpur
    17 - 5 - 2020
    21 - 5 - 2020
  • Rome
    17 - 5 - 2020
    21 - 5 - 2020
  • Rome
    17 - 5 - 2020
    21 - 5 - 2020
  • Barcelona
    17 - 5 - 2020
    21 - 5 - 2020
  • Zurich
    17 - 5 - 2020
    21 - 5 - 2020
  • Dubai
    24 - 5 - 2020
    28 - 5 - 2020
  • Paris
    24 - 5 - 2020
    28 - 5 - 2020
  • Hong Kong
    24 - 5 - 2020
    28 - 5 - 2020
  • Kuala Lumpur
    14 - 6 - 2020
    18 - 6 - 2020
  • Rome
    14 - 6 - 2020
    18 - 6 - 2020
  • Rome
    14 - 6 - 2020
    18 - 6 - 2020
  • Barcelona
    14 - 6 - 2020
    18 - 6 - 2020
  • Zurich
    14 - 6 - 2020
    18 - 6 - 2020
  • London
    21 - 6 - 2020
    25 - 6 - 2020
  • Madrid
    21 - 6 - 2020
    25 - 6 - 2020
  • Munich
    21 - 6 - 2020
    25 - 6 - 2020
  • Berlin
    21 - 6 - 2020
    25 - 6 - 2020
  • New York
    21 - 6 - 2020
    25 - 6 - 2020
  • Dubai
    28 - 6 - 2020
    2 - 7 - 2020
  • Paris
    28 - 6 - 2020
    2 - 7 - 2020
  • Hong Kong
    28 - 6 - 2020
    2 - 7 - 2020
  • Istanbul
    7 - 6 - 2020
    11 - 6 - 2020
  • Bali
    7 - 6 - 2020
    11 - 6 - 2020
  • Singapore
    7 - 6 - 2020
    11 - 6 - 2020
  • Washington
    7 - 6 - 2020
    11 - 6 - 2020
  • London
    5 - 7 - 2020
    9 - 7 - 2020
  • Madrid
    5 - 7 - 2020
    9 - 7 - 2020
  • Munich
    5 - 7 - 2020
    9 - 7 - 2020
  • Berlin
    5 - 7 - 2020
    9 - 7 - 2020
  • New York
    5 - 7 - 2020
    9 - 7 - 2020
  • Istanbul
    12 - 7 - 2020
    16 - 7 - 2020
  • Bali
    12 - 7 - 2020
    16 - 7 - 2020
  • Singapore
    12 - 7 - 2020
    16 - 7 - 2020
  • Washington
    12 - 7 - 2020
    16 - 7 - 2020
  • Istanbul
    19 - 7 - 2020
    23 - 7 - 2020
  • Bali
    19 - 7 - 2020
    23 - 7 - 2020
  • Singapore
    19 - 7 - 2020
    23 - 7 - 2020
  • Washington
    19 - 7 - 2020
    23 - 7 - 2020
  • Dubai
    26 - 7 - 2020
    30 - 7 - 2020
  • Paris
    26 - 7 - 2020
    30 - 7 - 2020
  • Hong Kong
    26 - 7 - 2020
    30 - 7 - 2020
  • Kuala Lumpur
    2 - 8 - 2020
    6 - 8 - 2020
  • Rome
    2 - 8 - 2020
    6 - 8 - 2020
  • Rome
    2 - 8 - 2020
    6 - 8 - 2020
  • Barcelona
    2 - 8 - 2020
    6 - 8 - 2020
  • Zurich
    2 - 8 - 2020
    6 - 8 - 2020
  • London
    9 - 8 - 2020
    13 - 8 - 2020
  • Madrid
    9 - 8 - 2020
    13 - 8 - 2020
  • Munich
    9 - 8 - 2020
    13 - 8 - 2020
  • Berlin
    9 - 8 - 2020
    13 - 8 - 2020
  • New York
    9 - 8 - 2020
    13 - 8 - 2020
  • Dubai
    16 - 8 - 2020
    20 - 8 - 2020
  • Paris
    16 - 8 - 2020
    20 - 8 - 2020
  • Hong Kong
    16 - 8 - 2020
    20 - 8 - 2020
  • Istanbul
    23 - 8 - 2020
    27 - 8 - 2020
  • Bali
    23 - 8 - 2020
    27 - 8 - 2020
  • Singapore
    23 - 8 - 2020
    27 - 8 - 2020
  • Washington
    23 - 8 - 2020
    27 - 8 - 2020
  • London
    27 - 9 - 2020
    1 - 10 - 2020
  • Madrid
    27 - 9 - 2020
    1 - 10 - 2020
  • Munich
    27 - 9 - 2020
    1 - 10 - 2020
  • Berlin
    27 - 9 - 2020
    1 - 10 - 2020
  • New York
    27 - 9 - 2020
    1 - 10 - 2020
  • Istanbul
    6 - 9 - 2020
    10 - 9 - 2020
  • Bali
    6 - 9 - 2020
    10 - 9 - 2020
  • Singapore
    6 - 9 - 2020
    10 - 9 - 2020
  • Washington
    6 - 9 - 2020
    10 - 9 - 2020
  • Kuala Lumpur
    13 - 9 - 2020
    17 - 9 - 2020
  • Rome
    13 - 9 - 2020
    17 - 9 - 2020
  • Rome
    13 - 9 - 2020
    17 - 9 - 2020
  • Barcelona
    13 - 9 - 2020
    17 - 9 - 2020
  • Zurich
    13 - 9 - 2020
    17 - 9 - 2020
  • Dubai
    20 - 9 - 2020
    24 - 9 - 2020
  • Paris
    20 - 9 - 2020
    24 - 9 - 2020
  • Hong Kong
    20 - 9 - 2020
    24 - 9 - 2020
  • Dubai
    4 - 10 - 2020
    8 - 10 - 2020
  • Paris
    4 - 10 - 2020
    8 - 10 - 2020
  • Hong Kong
    4 - 10 - 2020
    8 - 10 - 2020

Introduction

This program is designed for:

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Objectives

  • Practice advanced administration techniques to effectively run the office of a senior manager.
  • Build excellent relationship with the manager and maximize productivity.
  • Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
  • Apply professional business-writing techniques in e-mails.
  • List the main causes of stress and prepare an action plan to keep it under control.
  • Prepare and organize a professional meeting, write its agenda and take minutes accurately.
  • Demonstrate professional skills in communicating with the internal/external public in an effective manner.

Content

Progressive Role of the Executive Assistant/PA

  • Developing and Broadening your Role
  • Expanding Yourself: Going Beyond Expectations
  • Wideningthe Managerial Aspects of your Role
  • Competencies of the Modern PA
  • Better Management of your Work Flow

Optimizing the Relationship with the Boss

  • Establishing Common Objectives/Priorities
  • Knowing and Synchronizing Expectations
  • Building and Managing the Relationship
  • Maximizing your Value Relative to the Boss
  • Partnering with the Boss

Effective Interpersonal Communication

  • BuildingExcellent Relationships with Colleagues
  • Dealing with Difficult Personalities
  • DevelopingSelf-Confidence and Assertiveness
  • Presenting your Ideas and Influencing Others
  • Negotiating Win-Win Outcomes
  • Perceptions, Attitudes and Beliefs

Professional Business Writing

  • Crucial Elements for Excellent Writing
  • Writing Professional Emails
  • Email Etiquette

Controlling Stress

  • UnderstandingStress
  • What Happens When you are Under Stress: The Symptoms
  • Identifying Actual Causes of Stress
  • Action-Planningto Keep Stress Under Control
  • Time-Management Preventive Measures

Organizing Professional Meetings

  • Planningfor the Meeting
  • Preparing the Agenda
  • Techniquesfor Writing the Minutes
  • Improvingthe Effectiveness of your Meetings
  • Actions to Take After your Meetings

Dealing with Visitors and Improving Customer Service

  • Different Techniques for Screening Visitors
  • Servicing Internal and External Customers
  • Handling Complaints Professionally
  • Making your Department Customer-Friendly

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