The Executive Assistant - Personal Assistant Masterclass Course

Master the skills needed for executive and personal assistant roles. Join this course for comprehensive training and become a highly skilled assistant. BMC Training offers The Executive Assistant - Personal Assistant Masterclass Course in Secretarial and Administration Courses.

  • English
  • 249 Training Sessions
  • Confirmed
  • One Week
The Executive Assistant  - Personal Assistant Masterclass Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Kuala Lumpur , Malaysia 23 - Feb - 2025 27 - Feb - 2025 4750 GBP
Rome , Italy 23 - Feb - 2025 27 - Feb - 2025 7300 GBP
Barcelona , Spain 23 - Feb - 2025 27 - Feb - 2025 6950 GBP
Zurich , Switzerland 23 - Feb - 2025 27 - Feb - 2025 7950 GBP
London , UK 16 - Feb - 2025 20 - Feb - 2025 4950 GBP
Madrid , Spain 16 - Feb - 2025 20 - Feb - 2025 6950 GBP
Munich , Germany 16 - Feb - 2025 20 - Feb - 2025 7900 GBP
Berlin , Germany 16 - Feb - 2025 20 - Feb - 2025 7900 GBP
New York , United States 16 - Feb - 2025 20 - Feb - 2025 10900 GBP
Amsterdam , Netherlands 16 - Feb - 2025 20 - Feb - 2025 8100 GBP
Milan , Italy 16 - Feb - 2025 20 - Feb - 2025 6950 GBP
Dubai , UAE 23 - Feb - 2025 27 - Feb - 2025 4987.5 GBP
Paris , France 23 - Feb - 2025 27 - Feb - 2025 6700 GBP
Hong Kong , Hong Kong 23 - Feb - 2025 27 - Feb - 2025 8500 GBP
Tokyo , Japan 23 - Feb - 2025 27 - Feb - 2025 9750 GBP
Sydney , Australia 23 - Feb - 2025 27 - Feb - 2025 10900 GBP
Interlaken , Switzerland 23 - Feb - 2025 27 - Feb - 2025 8950 GBP
Geneva , Switzerland 23 - Feb - 2025 27 - Feb - 2025 8950 GBP
London , UK 16 - Mar - 2025 20 - Mar - 2025 4950 GBP
Madrid , Spain 16 - Mar - 2025 20 - Mar - 2025 6950 GBP
Munich , Germany 16 - Mar - 2025 20 - Mar - 2025 7900 GBP
Berlin , Germany 16 - Mar - 2025 20 - Mar - 2025 7900 GBP
New York , United States 16 - Mar - 2025 20 - Mar - 2025 10900 GBP
Amsterdam , Netherlands 16 - Mar - 2025 20 - Mar - 2025 8100 GBP
Milan , Italy 16 - Mar - 2025 20 - Mar - 2025 6950 GBP
Istanbul , Turkey 9 - Mar - 2025 13 - Mar - 2025 4700 GBP
Bali , Indonesia 9 - Mar - 2025 13 - Mar - 2025 8100 GBP
Singapore , Singapore 9 - Mar - 2025 13 - Mar - 2025 7500 GBP
Washington , United States 9 - Mar - 2025 13 - Mar - 2025 11000 GBP
Kuala Lumpur , Malaysia 2 - Mar - 2025 6 - Mar - 2025 4750 GBP
Rome , Italy 2 - Mar - 2025 6 - Mar - 2025 7300 GBP
Barcelona , Spain 2 - Mar - 2025 6 - Mar - 2025 6950 GBP
Zurich , Switzerland 2 - Mar - 2025 6 - Mar - 2025 7950 GBP
Dubai , UAE 23 - Mar - 2025 27 - Mar - 2025 4987.5 GBP
Paris , France 23 - Mar - 2025 27 - Mar - 2025 6700 GBP
Hong Kong , Hong Kong 23 - Mar - 2025 27 - Mar - 2025 8500 GBP
Tokyo , Japan 23 - Mar - 2025 27 - Mar - 2025 9750 GBP
London , UK 9 - Mar - 2025 13 - Mar - 2025 4950 GBP
Madrid , Spain 9 - Mar - 2025 13 - Mar - 2025 6950 GBP
Munich , Germany 9 - Mar - 2025 13 - Mar - 2025 7900 GBP
Berlin , Germany 9 - Mar - 2025 13 - Mar - 2025 7900 GBP
New York , United States 9 - Mar - 2025 13 - Mar - 2025 10900 GBP
Amsterdam , Netherlands 9 - Mar - 2025 13 - Mar - 2025 8100 GBP
Milan , Italy 9 - Mar - 2025 13 - Mar - 2025 6950 GBP
Taipei , Taiwan 9 - Mar - 2025 13 - Mar - 2025 9300 GBP
Sydney , Australia 2 - Mar - 2025 6 - Mar - 2025 10900 GBP
Interlaken , Switzerland 2 - Mar - 2025 6 - Mar - 2025 8950 GBP
Geneva , Switzerland 23 - Mar - 2025 27 - Mar - 2025 8950 GBP
Kuala Lumpur , Malaysia 27 - Apr - 2025 1 - May - 2025 4750 GBP
Rome , Italy 27 - Apr - 2025 1 - May - 2025 7300 GBP
Barcelona , Spain 27 - Apr - 2025 1 - May - 2025 6950 GBP
Zurich , Switzerland 27 - Apr - 2025 1 - May - 2025 7950 GBP
London , UK 6 - Apr - 2025 10 - Apr - 2025 4950 GBP
Madrid , Spain 6 - Apr - 2025 10 - Apr - 2025 6950 GBP
Munich , Germany 6 - Apr - 2025 10 - Apr - 2025 7900 GBP
Berlin , Germany 6 - Apr - 2025 10 - Apr - 2025 7900 GBP
New York , United States 6 - Apr - 2025 10 - Apr - 2025 10900 GBP
Amsterdam , Netherlands 6 - Apr - 2025 10 - Apr - 2025 8100 GBP
Milan , Italy 6 - Apr - 2025 10 - Apr - 2025 6950 GBP
Dubai , UAE 13 - Apr - 2025 17 - Apr - 2025 4987.5 GBP
Paris , France 13 - Apr - 2025 17 - Apr - 2025 6700 GBP
Hong Kong , Hong Kong 13 - Apr - 2025 17 - Apr - 2025 8500 GBP
Tokyo , Japan 13 - Apr - 2025 17 - Apr - 2025 9750 GBP
Istanbul , Turkey 20 - Apr - 2025 24 - Apr - 2025 4700 GBP
Bali , Indonesia 20 - Apr - 2025 24 - Apr - 2025 8100 GBP
Singapore , Singapore 20 - Apr - 2025 24 - Apr - 2025 7500 GBP
Washington , United States 20 - Apr - 2025 24 - Apr - 2025 11000 GBP
Dubai , UAE 27 - Apr - 2025 1 - May - 2025 4987.5 GBP
Paris , France 27 - Apr - 2025 1 - May - 2025 6700 GBP
Hong Kong , Hong Kong 27 - Apr - 2025 1 - May - 2025 8500 GBP
Tokyo , Japan 27 - Apr - 2025 1 - May - 2025 9750 GBP
Sydney , Australia 27 - Apr - 2025 1 - May - 2025 10900 GBP
Interlaken , Switzerland 27 - Apr - 2025 1 - May - 2025 8950 GBP
Geneva , Switzerland 13 - Apr - 2025 17 - Apr - 2025 8950 GBP
Taipei , Taiwan 20 - Apr - 2025 24 - Apr - 2025 9300 GBP
Geneva , Switzerland 27 - Apr - 2025 1 - May - 2025 8950 GBP
London , UK 11 - May - 2025 15 - May - 2025 4950 GBP
Madrid , Spain 11 - May - 2025 15 - May - 2025 6950 GBP
Munich , Germany 11 - May - 2025 15 - May - 2025 7900 GBP
Berlin , Germany 11 - May - 2025 15 - May - 2025 7900 GBP
New York , United States 11 - May - 2025 15 - May - 2025 10900 GBP
Amsterdam , Netherlands 11 - May - 2025 15 - May - 2025 8100 GBP
Milan , Italy 11 - May - 2025 15 - May - 2025 6950 GBP
Istanbul , Turkey 4 - May - 2025 8 - May - 2025 4700 GBP
Bali , Indonesia 4 - May - 2025 8 - May - 2025 8100 GBP
Singapore , Singapore 4 - May - 2025 8 - May - 2025 7500 GBP
Washington , United States 4 - May - 2025 8 - May - 2025 11000 GBP
Kuala Lumpur , Malaysia 18 - May - 2025 22 - May - 2025 4750 GBP
Rome , Italy 18 - May - 2025 22 - May - 2025 7300 GBP
Barcelona , Spain 18 - May - 2025 22 - May - 2025 6950 GBP
Zurich , Switzerland 18 - May - 2025 22 - May - 2025 7950 GBP
Dubai , UAE 25 - May - 2025 29 - May - 2025 4987.5 GBP
Paris , France 25 - May - 2025 29 - May - 2025 6700 GBP
Hong Kong , Hong Kong 25 - May - 2025 29 - May - 2025 8500 GBP
Tokyo , Japan 25 - May - 2025 29 - May - 2025 9750 GBP
London , UK 4 - May - 2025 8 - May - 2025 4950 GBP
Madrid , Spain 4 - May - 2025 8 - May - 2025 6950 GBP
Munich , Germany 4 - May - 2025 8 - May - 2025 7900 GBP
Berlin , Germany 4 - May - 2025 8 - May - 2025 7900 GBP
New York , United States 4 - May - 2025 8 - May - 2025 10900 GBP
Amsterdam , Netherlands 4 - May - 2025 8 - May - 2025 8100 GBP
Milan , Italy 4 - May - 2025 8 - May - 2025 6950 GBP
Taipei , Taiwan 4 - May - 2025 8 - May - 2025 9300 GBP
Sydney , Australia 18 - May - 2025 22 - May - 2025 10900 GBP
Interlaken , Switzerland 18 - May - 2025 22 - May - 2025 8950 GBP
Geneva , Switzerland 25 - May - 2025 29 - May - 2025 8950 GBP
Kuala Lumpur , Malaysia 8 - Jun - 2025 12 - Jun - 2025 4750 GBP
Rome , Italy 8 - Jun - 2025 12 - Jun - 2025 7300 GBP
Barcelona , Spain 8 - Jun - 2025 12 - Jun - 2025 6950 GBP
Zurich , Switzerland 8 - Jun - 2025 12 - Jun - 2025 7950 GBP
London , UK 15 - Jun - 2025 19 - Jun - 2025 4950 GBP
Madrid , Spain 15 - Jun - 2025 19 - Jun - 2025 6950 GBP
Munich , Germany 15 - Jun - 2025 19 - Jun - 2025 7900 GBP
Berlin , Germany 15 - Jun - 2025 19 - Jun - 2025 7900 GBP
New York , United States 15 - Jun - 2025 19 - Jun - 2025 10900 GBP
Amsterdam , Netherlands 15 - Jun - 2025 19 - Jun - 2025 8100 GBP
Milan , Italy 15 - Jun - 2025 19 - Jun - 2025 6950 GBP
Dubai , UAE 22 - Jun - 2025 26 - Jun - 2025 4987.5 GBP
Paris , France 22 - Jun - 2025 26 - Jun - 2025 6700 GBP
Hong Kong , Hong Kong 22 - Jun - 2025 26 - Jun - 2025 8500 GBP
Tokyo , Japan 22 - Jun - 2025 26 - Jun - 2025 9750 GBP
Istanbul , Turkey 1 - Jun - 2025 5 - Jun - 2025 4700 GBP
Bali , Indonesia 1 - Jun - 2025 5 - Jun - 2025 8100 GBP
Singapore , Singapore 1 - Jun - 2025 5 - Jun - 2025 7500 GBP
Washington , United States 1 - Jun - 2025 5 - Jun - 2025 11000 GBP
Dubai , UAE 8 - Jun - 2025 12 - Jun - 2025 4987.5 GBP
Paris , France 8 - Jun - 2025 12 - Jun - 2025 6700 GBP
Hong Kong , Hong Kong 8 - Jun - 2025 12 - Jun - 2025 8500 GBP
Tokyo , Japan 8 - Jun - 2025 12 - Jun - 2025 9750 GBP
Sydney , Australia 8 - Jun - 2025 12 - Jun - 2025 10900 GBP
Interlaken , Switzerland 8 - Jun - 2025 12 - Jun - 2025 8950 GBP
Geneva , Switzerland 22 - Jun - 2025 26 - Jun - 2025 8950 GBP
Taipei , Taiwan 1 - Jun - 2025 5 - Jun - 2025 9300 GBP
Geneva , Switzerland 8 - Jun - 2025 12 - Jun - 2025 8950 GBP
London , UK 6 - Jul - 2025 10 - Jul - 2025 4950 GBP
Madrid , Spain 6 - Jul - 2025 10 - Jul - 2025 6950 GBP
Munich , Germany 6 - Jul - 2025 10 - Jul - 2025 7900 GBP
Berlin , Germany 6 - Jul - 2025 10 - Jul - 2025 7900 GBP
New York , United States 6 - Jul - 2025 10 - Jul - 2025 10900 GBP
Amsterdam , Netherlands 6 - Jul - 2025 10 - Jul - 2025 8100 GBP
Milan , Italy 6 - Jul - 2025 10 - Jul - 2025 6950 GBP
Istanbul , Turkey 13 - Jul - 2025 17 - Jul - 2025 4700 GBP
Bali , Indonesia 13 - Jul - 2025 17 - Jul - 2025 8100 GBP
Singapore , Singapore 13 - Jul - 2025 17 - Jul - 2025 7500 GBP
Washington , United States 13 - Jul - 2025 17 - Jul - 2025 11000 GBP
Istanbul , Turkey 20 - Jul - 2025 24 - Jul - 2025 4700 GBP
Bali , Indonesia 20 - Jul - 2025 24 - Jul - 2025 8100 GBP
Singapore , Singapore 20 - Jul - 2025 24 - Jul - 2025 7500 GBP
Washington , United States 20 - Jul - 2025 24 - Jul - 2025 11000 GBP
Dubai , UAE 27 - Jul - 2025 31 - Jul - 2025 4987.5 GBP
Paris , France 27 - Jul - 2025 31 - Jul - 2025 6700 GBP
Hong Kong , Hong Kong 27 - Jul - 2025 31 - Jul - 2025 8500 GBP
Tokyo , Japan 27 - Jul - 2025 31 - Jul - 2025 9750 GBP
London , UK 13 - Jul - 2025 17 - Jul - 2025 4950 GBP
Madrid , Spain 13 - Jul - 2025 17 - Jul - 2025 6950 GBP
Munich , Germany 13 - Jul - 2025 17 - Jul - 2025 7900 GBP
Berlin , Germany 13 - Jul - 2025 17 - Jul - 2025 7900 GBP
New York , United States 13 - Jul - 2025 17 - Jul - 2025 10900 GBP
Amsterdam , Netherlands 13 - Jul - 2025 17 - Jul - 2025 8100 GBP
Milan , Italy 13 - Jul - 2025 17 - Jul - 2025 6950 GBP
London , UK 20 - Jul - 2025 24 - Jul - 2025 4950 GBP
Madrid , Spain 20 - Jul - 2025 24 - Jul - 2025 6950 GBP
Munich , Germany 20 - Jul - 2025 24 - Jul - 2025 7900 GBP
Berlin , Germany 20 - Jul - 2025 24 - Jul - 2025 7900 GBP
New York , United States 20 - Jul - 2025 24 - Jul - 2025 10900 GBP
Amsterdam , Netherlands 20 - Jul - 2025 24 - Jul - 2025 8100 GBP
Milan , Italy 20 - Jul - 2025 24 - Jul - 2025 6950 GBP
Taipei , Taiwan 13 - Jul - 2025 17 - Jul - 2025 9300 GBP
Taipei , Taiwan 20 - Jul - 2025 24 - Jul - 2025 9300 GBP
Geneva , Switzerland 27 - Jul - 2025 31 - Jul - 2025 8950 GBP
Kuala Lumpur , Malaysia 3 - Aug - 2025 7 - Aug - 2025 4750 GBP
Rome , Italy 3 - Aug - 2025 7 - Aug - 2025 7300 GBP
Barcelona , Spain 3 - Aug - 2025 7 - Aug - 2025 6950 GBP
Zurich , Switzerland 3 - Aug - 2025 7 - Aug - 2025 7950 GBP
London , UK 10 - Aug - 2025 14 - Aug - 2025 4950 GBP
Madrid , Spain 10 - Aug - 2025 14 - Aug - 2025 6950 GBP
Munich , Germany 10 - Aug - 2025 14 - Aug - 2025 7900 GBP
Berlin , Germany 10 - Aug - 2025 14 - Aug - 2025 7900 GBP
New York , United States 10 - Aug - 2025 14 - Aug - 2025 10900 GBP
Amsterdam , Netherlands 10 - Aug - 2025 14 - Aug - 2025 8100 GBP
Milan , Italy 10 - Aug - 2025 14 - Aug - 2025 6950 GBP
Dubai , UAE 17 - Aug - 2025 21 - Aug - 2025 4987.5 GBP
Paris , France 17 - Aug - 2025 21 - Aug - 2025 6700 GBP
Hong Kong , Hong Kong 17 - Aug - 2025 21 - Aug - 2025 8500 GBP
Tokyo , Japan 17 - Aug - 2025 21 - Aug - 2025 9750 GBP
Istanbul , Turkey 24 - Aug - 2025 28 - Aug - 2025 4700 GBP
Bali , Indonesia 24 - Aug - 2025 28 - Aug - 2025 8100 GBP
Singapore , Singapore 24 - Aug - 2025 28 - Aug - 2025 7500 GBP
Washington , United States 24 - Aug - 2025 28 - Aug - 2025 11000 GBP
Dubai , UAE 3 - Aug - 2025 7 - Aug - 2025 4987.5 GBP
Paris , France 3 - Aug - 2025 7 - Aug - 2025 6700 GBP
Hong Kong , Hong Kong 3 - Aug - 2025 7 - Aug - 2025 8500 GBP
Tokyo , Japan 3 - Aug - 2025 7 - Aug - 2025 9750 GBP
Sydney , Australia 3 - Aug - 2025 7 - Aug - 2025 10900 GBP
Interlaken , Switzerland 3 - Aug - 2025 7 - Aug - 2025 8950 GBP
Geneva , Switzerland 17 - Aug - 2025 21 - Aug - 2025 8950 GBP
Taipei , Taiwan 24 - Aug - 2025 28 - Aug - 2025 9300 GBP
Geneva , Switzerland 3 - Aug - 2025 7 - Aug - 2025 8950 GBP
London , UK 28 - Sep - 2025 2 - Oct - 2025 4950 GBP
Madrid , Spain 28 - Sep - 2025 2 - Oct - 2025 6950 GBP
Munich , Germany 28 - Sep - 2025 2 - Oct - 2025 7900 GBP
Berlin , Germany 28 - Sep - 2025 2 - Oct - 2025 7900 GBP
New York , United States 28 - Sep - 2025 2 - Oct - 2025 10900 GBP
Amsterdam , Netherlands 28 - Sep - 2025 2 - Oct - 2025 8100 GBP
Milan , Italy 28 - Sep - 2025 2 - Oct - 2025 6950 GBP
Istanbul , Turkey 7 - Sep - 2025 11 - Sep - 2025 4700 GBP
Bali , Indonesia 7 - Sep - 2025 11 - Sep - 2025 8100 GBP
Singapore , Singapore 7 - Sep - 2025 11 - Sep - 2025 7500 GBP
Washington , United States 7 - Sep - 2025 11 - Sep - 2025 11000 GBP
Kuala Lumpur , Malaysia 14 - Sep - 2025 18 - Sep - 2025 4750 GBP
Rome , Italy 14 - Sep - 2025 18 - Sep - 2025 7300 GBP
Barcelona , Spain 14 - Sep - 2025 18 - Sep - 2025 6950 GBP
Zurich , Switzerland 14 - Sep - 2025 18 - Sep - 2025 7950 GBP
Dubai , UAE 21 - Sep - 2025 25 - Sep - 2025 4987.5 GBP
Paris , France 21 - Sep - 2025 25 - Sep - 2025 6700 GBP
Hong Kong , Hong Kong 21 - Sep - 2025 25 - Sep - 2025 8500 GBP
Tokyo , Japan 21 - Sep - 2025 25 - Sep - 2025 9750 GBP
London , UK 7 - Sep - 2025 11 - Sep - 2025 4950 GBP
Madrid , Spain 7 - Sep - 2025 11 - Sep - 2025 6950 GBP
Munich , Germany 7 - Sep - 2025 11 - Sep - 2025 7900 GBP
Berlin , Germany 7 - Sep - 2025 11 - Sep - 2025 7900 GBP
New York , United States 7 - Sep - 2025 11 - Sep - 2025 10900 GBP
Amsterdam , Netherlands 7 - Sep - 2025 11 - Sep - 2025 8100 GBP
Milan , Italy 7 - Sep - 2025 11 - Sep - 2025 6950 GBP
Taipei , Taiwan 7 - Sep - 2025 11 - Sep - 2025 9300 GBP
Sydney , Australia 14 - Sep - 2025 18 - Sep - 2025 10900 GBP
Interlaken , Switzerland 14 - Sep - 2025 18 - Sep - 2025 8950 GBP
Geneva , Switzerland 21 - Sep - 2025 25 - Sep - 2025 8950 GBP
Kuala Lumpur , Malaysia 19 - Oct - 2025 23 - Oct - 2025 4750 GBP
Rome , Italy 19 - Oct - 2025 23 - Oct - 2025 7300 GBP
Barcelona , Spain 19 - Oct - 2025 23 - Oct - 2025 6950 GBP
Zurich , Switzerland 19 - Oct - 2025 23 - Oct - 2025 7950 GBP
Dubai , UAE 5 - Oct - 2025 9 - Oct - 2025 4987.5 GBP
Paris , France 5 - Oct - 2025 9 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 5 - Oct - 2025 9 - Oct - 2025 8500 GBP
Tokyo , Japan 5 - Oct - 2025 9 - Oct - 2025 9750 GBP
Istanbul , Turkey 12 - Oct - 2025 16 - Oct - 2025 4700 GBP
Bali , Indonesia 12 - Oct - 2025 16 - Oct - 2025 8100 GBP
Singapore , Singapore 12 - Oct - 2025 16 - Oct - 2025 7500 GBP
Washington , United States 12 - Oct - 2025 16 - Oct - 2025 11000 GBP
Dubai , UAE 19 - Oct - 2025 23 - Oct - 2025 4987.5 GBP
Paris , France 19 - Oct - 2025 23 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 19 - Oct - 2025 23 - Oct - 2025 8500 GBP
Tokyo , Japan 19 - Oct - 2025 23 - Oct - 2025 9750 GBP
Sydney , Australia 19 - Oct - 2025 23 - Oct - 2025 10900 GBP
Interlaken , Switzerland 19 - Oct - 2025 23 - Oct - 2025 8950 GBP
Geneva , Switzerland 5 - Oct - 2025 9 - Oct - 2025 8950 GBP
Taipei , Taiwan 12 - Oct - 2025 16 - Oct - 2025 9300 GBP
Geneva , Switzerland 19 - Oct - 2025 23 - Oct - 2025 8950 GBP

Course Syllabus

Introduction

This program is designed for:

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Objectives

  • Practice advanced administration techniques to effectively run the office of a senior manager.
  • Build excellent relationship with the manager and maximize productivity.
  • Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
  • Apply professional business-writing techniques in e-mails.
  • List the main causes of stress and prepare an action plan to keep it under control.
  • Prepare and organize a professional meeting, write its agenda and take minutes accurately.
  • Demonstrate professional skills in communicating with the internal/external public in an effective manner.

Content

Progressive Role of the Executive Assistant/PA

  • Developing and Broadening your Role
  • Expanding Yourself: Going Beyond Expectations
  • Wideningthe Managerial Aspects of your Role
  • Competencies of the Modern PA
  • Better Management of your Work Flow

Optimizing the Relationship with the Boss

  • Establishing Common Objectives/Priorities
  • Knowing and Synchronizing Expectations
  • Building and Managing the Relationship
  • Maximizing your Value Relative to the Boss
  • Partnering with the Boss

Effective Interpersonal Communication

  • BuildingExcellent Relationships with Colleagues
  • Dealing with Difficult Personalities
  • DevelopingSelf-Confidence and Assertiveness
  • Presenting your Ideas and Influencing Others
  • Negotiating Win-Win Outcomes
  • Perceptions, Attitudes and Beliefs

Professional Business Writing

  • Crucial Elements for Excellent Writing
  • Writing Professional Emails
  • Email Etiquette

Controlling Stress

  • UnderstandingStress
  • What Happens When you are Under Stress: The Symptoms
  • Identifying Actual Causes of Stress
  • Action-Planningto Keep Stress Under Control
  • Time-Management Preventive Measures

Organizing Professional Meetings

  • Planningfor the Meeting
  • Preparing the Agenda
  • Techniquesfor Writing the Minutes
  • Improvingthe Effectiveness of your Meetings
  • Actions to Take After your Meetings

Dealing with Visitors and Improving Customer Service

  • Different Techniques for Screening Visitors
  • Servicing Internal and External Customers
  • Handling Complaints Professionally
  • Making your Department Customer-Friendly

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Available Cities