/  Successful Procurement Of FM Services Training

Successful Procurement Of FM Services Training

BMC Training provides a training course in Successful Procurement Of FM Services in Facilities Management Training

Course Title
Venue
Start Date
End Date
  • London
    7 - 10 - 2018
    11 - 10 - 2018
  • Dubai
    21 - 10 - 2018
    25 - 10 - 2018
  • Paris
    7 - 10 - 2018
    11 - 10 - 2018
  • Kuala Lumpur
    18 - 11 - 2018
    22 - 11 - 2018
  • Istanbul
    11 - 11 - 2018
    15 - 11 - 2018
  • Muscat
    18 - 11 - 2018
    22 - 11 - 2018
  • Paris
    25 - 11 - 2018
    29 - 11 - 2018
  • London
    2 - 12 - 2018
    6 - 12 - 2018
  • Dubai
    9 - 12 - 2018
    13 - 12 - 2018
  • Paris
    2 - 12 - 2018
    6 - 12 - 2018
  • Kuala Lumpur
    27 - 1 - 2019
    31 - 1 - 2019
  • Istanbul
    20 - 1 - 2019
    24 - 1 - 2019
  • Muscat
    27 - 1 - 2019
    31 - 1 - 2019
  • London
    10 - 2 - 2019
    14 - 2 - 2019
  • Dubai
    17 - 2 - 2019
    21 - 2 - 2019
  • Paris
    10 - 2 - 2019
    14 - 2 - 2019
  • Kuala Lumpur
    24 - 3 - 2019
    28 - 3 - 2019
  • Istanbul
    10 - 3 - 2019
    14 - 3 - 2019
  • Muscat
    24 - 3 - 2019
    28 - 3 - 2019
  • London
    14 - 4 - 2019
    18 - 4 - 2019
  • Dubai
    14 - 4 - 2019
    18 - 4 - 2019
  • Paris
    14 - 4 - 2019
    18 - 4 - 2019
  • Kuala Lumpur
    12 - 5 - 2019
    16 - 5 - 2019
  • Istanbul
    19 - 5 - 2019
    23 - 5 - 2019
  • Muscat
    12 - 5 - 2019
    16 - 5 - 2019
  • London
    23 - 6 - 2019
    27 - 6 - 2019
  • Dubai
    2 - 6 - 2019
    6 - 6 - 2019
  • Paris
    23 - 6 - 2019
    27 - 6 - 2019
  • Kuala Lumpur
    7 - 7 - 2019
    11 - 7 - 2019
  • Istanbul
    28 - 7 - 2019
    1 - 8 - 2019
  • Muscat
    7 - 7 - 2019
    11 - 7 - 2019
  • London
    18 - 8 - 2019
    22 - 8 - 2019
  • Dubai
    11 - 8 - 2019
    15 - 8 - 2019
  • Paris
    18 - 8 - 2019
    22 - 8 - 2019
  • Kuala Lumpur
    15 - 9 - 2019
    19 - 9 - 2019
  • Istanbul
    15 - 9 - 2019
    19 - 9 - 2019
  • Muscat
    15 - 9 - 2019
    19 - 9 - 2019

Introduction

This course is designed to guide buyers and managers of FM services through the process of developing a procurement strategy to meet business needs and achieve a ‘best value’ solution.

Participants will be shown how to determine the correct procurement strategy through profiling current services, understanding the actual service requirements and establishing the true cost of service delivery. The structure and content of service contracts and how to specify services clearly and concisely will be explained and participants will learn how to set meaningful service levels to aid performance measurement and control costs. Selection of bidders, the management of a clear tender process specific to services and winning negotiation techniques will also be explained. The interrelationship between procurement and service delivery will be explored, as will the criteria for successful mobilisation and day-to-day management.

Objectives

This course will enhance the participants’ commercial awareness and enable them to:

  • Determine appropriate contract strategies
  • Identify opportunities for service level improvements and cost savings
  • Understand service contracts
  • Manage the tender process
  • Initiate contracted service provision effectively
  • Manage contracts and resolve disputes

Course outline

The procurement process

  • Setting procurement outcomes
  • Who should be involved
  • Reviewing current service provision
  • Service profiling
  • Current cost and future budget
  • Impact of business objectives

Contract strategy

  • Determining a contract strategy
  • Driving out unnecessary costs
  • Setting expectations
  • Culture and constraints
  • Planning and control
  • Contractual relationship style (partnering, alliance, etc)

Understanding service contracts

  • Contract document structure
  • Terms and conditions
  • What type of specification?
  • Pitfalls of supplier contracts
  • How to draft service specifications
  • How to structure pricing schedules

The tender process

  • How to control the process
  • Deadlines and responsibilities
  • Getting the best from bidders
  • Structured evaluation methods
  • Understanding the price!
  • Running an effective tender board
  • Interviewing and negotiation techniques
  • Completing the deal efficiently and effectively

Mobilisation

  • Resourcing (client, contractor)
  • Communication issues
  • Establishing working relationships
  • Interpreting the contract
  • Setting KPIs
  • Meetings and documentation
  • Anticipating and resolving common problems

Contract management

  • How to focus on strategic management
  • Driving innovation
  • Managing performance and costs
  • Measurement made easy
  • Dispute management
  • Reviews, development, extensions and re-tendering
  • Useful tips on managing specific services

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