/  Successful Procurement Of FM Services Training

Successful Procurement Of FM Services Training

BMC Training provides a training course in Successful Procurement Of FM Services in Facilities Management Training

Course Title
Venue
Start Date
End Date
  • London
    25 - 6 - 2017
    29 - 6 - 2017
  • Paris
    25 - 6 - 2017
    29 - 6 - 2017
  • Kuala Lumpur
    2 - 7 - 2017
    6 - 7 - 2017
  • Istanbul
    30 - 7 - 2017
    3 - 8 - 2017
  • London
    20 - 8 - 2017
    24 - 8 - 2017
  • Dubai
    13 - 8 - 2017
    17 - 8 - 2017
  • Paris
    20 - 8 - 2017
    24 - 8 - 2017
  • Kuala Lumpur
    17 - 9 - 2017
    21 - 9 - 2017
  • Istanbul
    17 - 9 - 2017
    21 - 9 - 2017
  • London
    1 - 10 - 2017
    5 - 10 - 2017
  • Dubai
    15 - 10 - 2017
    19 - 10 - 2017
  • Paris
    1 - 10 - 2017
    5 - 10 - 2017
  • Kuala Lumpur
    19 - 11 - 2017
    23 - 11 - 2017
  • Istanbul
    12 - 11 - 2017
    16 - 11 - 2017
  • London
    3 - 12 - 2017
    7 - 12 - 2017
  • Dubai
    10 - 12 - 2017
    14 - 12 - 2017
  • Paris
    3 - 12 - 2017
    7 - 12 - 2017
  • Kuala Lumpur
    28 - 1 - 2018
    1 - 2 - 2018
  • Istanbul
    21 - 1 - 2018
    25 - 1 - 2018
  • London
    11 - 2 - 2018
    15 - 2 - 2018
  • Dubai
    18 - 2 - 2018
    22 - 2 - 2018
  • Paris
    11 - 2 - 2018
    15 - 2 - 2018
  • Kuala Lumpur
    25 - 3 - 2018
    29 - 3 - 2018
  • Istanbul
    11 - 3 - 2018
    15 - 3 - 2018
  • London
    8 - 4 - 2018
    12 - 4 - 2018
  • Dubai
    8 - 4 - 2018
    12 - 4 - 2018
  • Paris
    8 - 4 - 2018
    12 - 4 - 2018
  • Kuala Lumpur
    13 - 5 - 2018
    17 - 5 - 2018
  • Istanbul
    20 - 5 - 2018
    24 - 5 - 2018
  • Dubai
    3 - 6 - 2018
    7 - 6 - 2018

Introduction

This course is designed to guide buyers and managers of FM services through the process of developing a procurement strategy to meet business needs and achieve a ‘best value’ solution.

Participants will be shown how to determine the correct procurement strategy through profiling current services, understanding the actual service requirements and establishing the true cost of service delivery. The structure and content of service contracts and how to specify services clearly and concisely will be explained and participants will learn how to set meaningful service levels to aid performance measurement and control costs. Selection of bidders, the management of a clear tender process specific to services and winning negotiation techniques will also be explained. The interrelationship between procurement and service delivery will be explored, as will the criteria for successful mobilisation and day-to-day management.

Objectives

This course will enhance the participants’ commercial awareness and enable them to:

  • Determine appropriate contract strategies
  • Identify opportunities for service level improvements and cost savings
  • Understand service contracts
  • Manage the tender process
  • Initiate contracted service provision effectively
  • Manage contracts and resolve disputes

Course outline

The procurement process

  • Setting procurement outcomes
  • Who should be involved
  • Reviewing current service provision
  • Service profiling
  • Current cost and future budget
  • Impact of business objectives

Contract strategy

  • Determining a contract strategy
  • Driving out unnecessary costs
  • Setting expectations
  • Culture and constraints
  • Planning and control
  • Contractual relationship style (partnering, alliance, etc)

Understanding service contracts

  • Contract document structure
  • Terms and conditions
  • What type of specification?
  • Pitfalls of supplier contracts
  • How to draft service specifications
  • How to structure pricing schedules

The tender process

  • How to control the process
  • Deadlines and responsibilities
  • Getting the best from bidders
  • Structured evaluation methods
  • Understanding the price!
  • Running an effective tender board
  • Interviewing and negotiation techniques
  • Completing the deal efficiently and effectively

Mobilisation

  • Resourcing (client, contractor)
  • Communication issues
  • Establishing working relationships
  • Interpreting the contract
  • Setting KPIs
  • Meetings and documentation
  • Anticipating and resolving common problems

Contract management

  • How to focus on strategic management
  • Driving innovation
  • Managing performance and costs
  • Measurement made easy
  • Dispute management
  • Reviews, development, extensions and re-tendering
  • Useful tips on managing specific services

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