/  Key Performance Indicators and Optimisation Training

Key Performance Indicators and Optimisation Training

BMC Training provides a training course in Key Performance Indicators and Optimisation in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Dubai
    27 - 1 - 2019
    31 - 1 - 2019
  • Paris
    27 - 1 - 2019
    31 - 1 - 2019
  • Hong Kong
    27 - 1 - 2019
    31 - 1 - 2019
  • Dubai
    20 - 1 - 2019
    24 - 1 - 2019
  • Paris
    20 - 1 - 2019
    24 - 1 - 2019
  • Hong Kong
    20 - 1 - 2019
    24 - 1 - 2019
  • Istanbul
    13 - 1 - 2019
    17 - 1 - 2019
  • Bali
    13 - 1 - 2019
    17 - 1 - 2019
  • Singapore
    13 - 1 - 2019
    17 - 1 - 2019
  • Washington
    13 - 1 - 2019
    17 - 1 - 2019
  • Kuala Lumpur
    6 - 1 - 2019
    10 - 1 - 2019
  • Rome
    6 - 1 - 2019
    10 - 1 - 2019
  • Rome
    6 - 1 - 2019
    10 - 1 - 2019
  • Barcelona
    6 - 1 - 2019
    10 - 1 - 2019
  • Zurich
    6 - 1 - 2019
    10 - 1 - 2019
  • London
    20 - 1 - 2019
    24 - 1 - 2019
  • Madrid
    20 - 1 - 2019
    24 - 1 - 2019
  • Munich
    20 - 1 - 2019
    24 - 1 - 2019
  • Berlin
    20 - 1 - 2019
    24 - 1 - 2019
  • New York
    20 - 1 - 2019
    24 - 1 - 2019
  • London
    24 - 2 - 2019
    28 - 2 - 2019
  • Madrid
    24 - 2 - 2019
    28 - 2 - 2019
  • Munich
    24 - 2 - 2019
    28 - 2 - 2019
  • Berlin
    24 - 2 - 2019
    28 - 2 - 2019
  • New York
    24 - 2 - 2019
    28 - 2 - 2019
  • Kuala Lumpur
    17 - 2 - 2019
    21 - 2 - 2019
  • Rome
    17 - 2 - 2019
    21 - 2 - 2019
  • Rome
    17 - 2 - 2019
    21 - 2 - 2019
  • Barcelona
    17 - 2 - 2019
    21 - 2 - 2019
  • Zurich
    17 - 2 - 2019
    21 - 2 - 2019
  • Istanbul
    10 - 2 - 2019
    14 - 2 - 2019
  • Bali
    10 - 2 - 2019
    14 - 2 - 2019
  • Singapore
    10 - 2 - 2019
    14 - 2 - 2019
  • Washington
    10 - 2 - 2019
    14 - 2 - 2019
  • Dubai
    3 - 2 - 2019
    7 - 2 - 2019
  • Paris
    3 - 2 - 2019
    7 - 2 - 2019
  • Hong Kong
    3 - 2 - 2019
    7 - 2 - 2019
  • Dubai
    17 - 3 - 2019
    21 - 3 - 2019
  • Paris
    17 - 3 - 2019
    21 - 3 - 2019
  • Hong Kong
    17 - 3 - 2019
    21 - 3 - 2019
  • Dubai
    10 - 3 - 2019
    14 - 3 - 2019
  • Paris
    10 - 3 - 2019
    14 - 3 - 2019
  • Hong Kong
    10 - 3 - 2019
    14 - 3 - 2019
  • Istanbul
    3 - 3 - 2019
    7 - 3 - 2019
  • Bali
    3 - 3 - 2019
    7 - 3 - 2019
  • Singapore
    3 - 3 - 2019
    7 - 3 - 2019
  • Washington
    3 - 3 - 2019
    7 - 3 - 2019
  • Kuala Lumpur
    24 - 3 - 2019
    28 - 3 - 2019
  • Rome
    24 - 3 - 2019
    28 - 3 - 2019
  • Rome
    24 - 3 - 2019
    28 - 3 - 2019
  • Barcelona
    24 - 3 - 2019
    28 - 3 - 2019
  • Zurich
    24 - 3 - 2019
    28 - 3 - 2019
  • London
    10 - 3 - 2019
    14 - 3 - 2019
  • Madrid
    10 - 3 - 2019
    14 - 3 - 2019
  • Munich
    10 - 3 - 2019
    14 - 3 - 2019
  • Berlin
    10 - 3 - 2019
    14 - 3 - 2019
  • New York
    10 - 3 - 2019
    14 - 3 - 2019
  • London
    28 - 4 - 2019
    2 - 5 - 2019
  • Madrid
    28 - 4 - 2019
    2 - 5 - 2019
  • Munich
    28 - 4 - 2019
    2 - 5 - 2019
  • Berlin
    28 - 4 - 2019
    2 - 5 - 2019
  • New York
    28 - 4 - 2019
    2 - 5 - 2019
  • Kuala Lumpur
    7 - 4 - 2019
    11 - 4 - 2019
  • Rome
    7 - 4 - 2019
    11 - 4 - 2019
  • Rome
    7 - 4 - 2019
    11 - 4 - 2019
  • Barcelona
    7 - 4 - 2019
    11 - 4 - 2019
  • Zurich
    7 - 4 - 2019
    11 - 4 - 2019
  • Istanbul
    14 - 4 - 2019
    18 - 4 - 2019
  • Bali
    14 - 4 - 2019
    18 - 4 - 2019
  • Singapore
    14 - 4 - 2019
    18 - 4 - 2019
  • Washington
    14 - 4 - 2019
    18 - 4 - 2019
  • Dubai
    21 - 4 - 2019
    25 - 4 - 2019
  • Paris
    21 - 4 - 2019
    25 - 4 - 2019
  • Hong Kong
    21 - 4 - 2019
    25 - 4 - 2019
  • Dubai
    12 - 5 - 2019
    16 - 5 - 2019
  • Paris
    12 - 5 - 2019
    16 - 5 - 2019
  • Hong Kong
    12 - 5 - 2019
    16 - 5 - 2019
  • Dubai
    5 - 5 - 2019
    9 - 5 - 2019
  • Paris
    5 - 5 - 2019
    9 - 5 - 2019
  • Hong Kong
    5 - 5 - 2019
    9 - 5 - 2019
  • Istanbul
    19 - 5 - 2019
    23 - 5 - 2019
  • Bali
    19 - 5 - 2019
    23 - 5 - 2019
  • Singapore
    19 - 5 - 2019
    23 - 5 - 2019
  • Washington
    19 - 5 - 2019
    23 - 5 - 2019
  • Kuala Lumpur
    26 - 5 - 2019
    30 - 5 - 2019
  • Rome
    26 - 5 - 2019
    30 - 5 - 2019
  • Rome
    26 - 5 - 2019
    30 - 5 - 2019
  • Barcelona
    26 - 5 - 2019
    30 - 5 - 2019
  • Zurich
    26 - 5 - 2019
    30 - 5 - 2019
  • London
    5 - 5 - 2019
    9 - 5 - 2019
  • Madrid
    5 - 5 - 2019
    9 - 5 - 2019
  • Munich
    5 - 5 - 2019
    9 - 5 - 2019
  • Berlin
    5 - 5 - 2019
    9 - 5 - 2019
  • New York
    5 - 5 - 2019
    9 - 5 - 2019
  • London
    9 - 6 - 2019
    13 - 6 - 2019
  • Madrid
    9 - 6 - 2019
    13 - 6 - 2019
  • Munich
    9 - 6 - 2019
    13 - 6 - 2019
  • Berlin
    9 - 6 - 2019
    13 - 6 - 2019
  • New York
    9 - 6 - 2019
    13 - 6 - 2019
  • Kuala Lumpur
    16 - 6 - 2019
    20 - 6 - 2019
  • Rome
    16 - 6 - 2019
    20 - 6 - 2019
  • Rome
    16 - 6 - 2019
    20 - 6 - 2019
  • Barcelona
    16 - 6 - 2019
    20 - 6 - 2019
  • Zurich
    16 - 6 - 2019
    20 - 6 - 2019
  • Istanbul
    23 - 6 - 2019
    27 - 6 - 2019
  • Bali
    23 - 6 - 2019
    27 - 6 - 2019
  • Singapore
    23 - 6 - 2019
    27 - 6 - 2019
  • Washington
    23 - 6 - 2019
    27 - 6 - 2019
  • Dubai
    2 - 6 - 2019
    6 - 6 - 2019
  • Paris
    2 - 6 - 2019
    6 - 6 - 2019
  • Hong Kong
    2 - 6 - 2019
    6 - 6 - 2019
  • Dubai
    7 - 7 - 2019
    11 - 7 - 2019
  • Paris
    7 - 7 - 2019
    11 - 7 - 2019
  • Hong Kong
    7 - 7 - 2019
    11 - 7 - 2019
  • Dubai
    14 - 7 - 2019
    18 - 7 - 2019
  • Paris
    14 - 7 - 2019
    18 - 7 - 2019
  • Hong Kong
    14 - 7 - 2019
    18 - 7 - 2019
  • Dubai
    21 - 7 - 2019
    25 - 7 - 2019
  • Paris
    21 - 7 - 2019
    25 - 7 - 2019
  • Hong Kong
    21 - 7 - 2019
    25 - 7 - 2019
  • Kuala Lumpur
    28 - 7 - 2019
    1 - 8 - 2019
  • Rome
    28 - 7 - 2019
    1 - 8 - 2019
  • Rome
    28 - 7 - 2019
    1 - 8 - 2019
  • Barcelona
    28 - 7 - 2019
    1 - 8 - 2019
  • Zurich
    28 - 7 - 2019
    1 - 8 - 2019
  • London
    14 - 7 - 2019
    18 - 7 - 2019
  • Madrid
    14 - 7 - 2019
    18 - 7 - 2019
  • Munich
    14 - 7 - 2019
    18 - 7 - 2019
  • Berlin
    14 - 7 - 2019
    18 - 7 - 2019
  • New York
    14 - 7 - 2019
    18 - 7 - 2019
  • London
    21 - 7 - 2019
    25 - 7 - 2019
  • Madrid
    21 - 7 - 2019
    25 - 7 - 2019
  • Munich
    21 - 7 - 2019
    25 - 7 - 2019
  • Berlin
    21 - 7 - 2019
    25 - 7 - 2019
  • New York
    21 - 7 - 2019
    25 - 7 - 2019
  • London
    4 - 8 - 2019
    8 - 8 - 2019
  • Madrid
    4 - 8 - 2019
    8 - 8 - 2019
  • Munich
    4 - 8 - 2019
    8 - 8 - 2019
  • Berlin
    4 - 8 - 2019
    8 - 8 - 2019
  • New York
    4 - 8 - 2019
    8 - 8 - 2019
  • Kuala Lumpur
    11 - 8 - 2019
    15 - 8 - 2019
  • Rome
    11 - 8 - 2019
    15 - 8 - 2019
  • Rome
    11 - 8 - 2019
    15 - 8 - 2019
  • Barcelona
    11 - 8 - 2019
    15 - 8 - 2019
  • Zurich
    11 - 8 - 2019
    15 - 8 - 2019
  • Istanbul
    18 - 8 - 2019
    22 - 8 - 2019
  • Bali
    18 - 8 - 2019
    22 - 8 - 2019
  • Singapore
    18 - 8 - 2019
    22 - 8 - 2019
  • Washington
    18 - 8 - 2019
    22 - 8 - 2019
  • Dubai
    25 - 8 - 2019
    29 - 8 - 2019
  • Paris
    25 - 8 - 2019
    29 - 8 - 2019
  • Hong Kong
    25 - 8 - 2019
    29 - 8 - 2019
  • Dubai
    22 - 9 - 2019
    26 - 9 - 2019
  • Paris
    22 - 9 - 2019
    26 - 9 - 2019
  • Hong Kong
    22 - 9 - 2019
    26 - 9 - 2019
  • Dubai
    1 - 9 - 2019
    5 - 9 - 2019
  • Paris
    1 - 9 - 2019
    5 - 9 - 2019
  • Hong Kong
    1 - 9 - 2019
    5 - 9 - 2019
  • Istanbul
    8 - 9 - 2019
    12 - 9 - 2019
  • Bali
    8 - 9 - 2019
    12 - 9 - 2019
  • Singapore
    8 - 9 - 2019
    12 - 9 - 2019
  • Washington
    8 - 9 - 2019
    12 - 9 - 2019
  • Kuala Lumpur
    15 - 9 - 2019
    19 - 9 - 2019
  • Rome
    15 - 9 - 2019
    19 - 9 - 2019
  • Rome
    15 - 9 - 2019
    19 - 9 - 2019
  • Barcelona
    15 - 9 - 2019
    19 - 9 - 2019
  • Zurich
    15 - 9 - 2019
    19 - 9 - 2019
  • London
    1 - 9 - 2019
    5 - 9 - 2019
  • Madrid
    1 - 9 - 2019
    5 - 9 - 2019
  • Munich
    1 - 9 - 2019
    5 - 9 - 2019
  • Berlin
    1 - 9 - 2019
    5 - 9 - 2019
  • New York
    1 - 9 - 2019
    5 - 9 - 2019
  • London
    20 - 10 - 2019
    24 - 10 - 2019
  • Madrid
    20 - 10 - 2019
    24 - 10 - 2019
  • Munich
    20 - 10 - 2019
    24 - 10 - 2019
  • Berlin
    20 - 10 - 2019
    24 - 10 - 2019
  • New York
    20 - 10 - 2019
    24 - 10 - 2019
  • Kuala Lumpur
    27 - 10 - 2019
    31 - 10 - 2019
  • Rome
    27 - 10 - 2019
    31 - 10 - 2019
  • Rome
    27 - 10 - 2019
    31 - 10 - 2019
  • Barcelona
    27 - 10 - 2019
    31 - 10 - 2019
  • Zurich
    27 - 10 - 2019
    31 - 10 - 2019
  • Istanbul
    6 - 10 - 2019
    10 - 10 - 2019
  • Bali
    6 - 10 - 2019
    10 - 10 - 2019
  • Singapore
    6 - 10 - 2019
    10 - 10 - 2019
  • Washington
    6 - 10 - 2019
    10 - 10 - 2019
  • Dubai
    13 - 10 - 2019
    17 - 10 - 2019
  • Paris
    13 - 10 - 2019
    17 - 10 - 2019
  • Hong Kong
    13 - 10 - 2019
    17 - 10 - 2019
  • Dubai
    17 - 11 - 2019
    21 - 11 - 2019
  • Paris
    17 - 11 - 2019
    21 - 11 - 2019
  • Hong Kong
    17 - 11 - 2019
    21 - 11 - 2019
  • Dubai
    24 - 11 - 2019
    28 - 11 - 2019
  • Paris
    24 - 11 - 2019
    28 - 11 - 2019
  • Hong Kong
    24 - 11 - 2019
    28 - 11 - 2019
  • Istanbul
    3 - 11 - 2019
    7 - 11 - 2019
  • Bali
    3 - 11 - 2019
    7 - 11 - 2019
  • Singapore
    3 - 11 - 2019
    7 - 11 - 2019
  • Washington
    3 - 11 - 2019
    7 - 11 - 2019
  • Kuala Lumpur
    10 - 11 - 2019
    14 - 11 - 2019
  • Rome
    10 - 11 - 2019
    14 - 11 - 2019
  • Rome
    10 - 11 - 2019
    14 - 11 - 2019
  • Barcelona
    10 - 11 - 2019
    14 - 11 - 2019
  • Zurich
    10 - 11 - 2019
    14 - 11 - 2019
  • London
    24 - 11 - 2019
    28 - 11 - 2019
  • Madrid
    24 - 11 - 2019
    28 - 11 - 2019
  • Munich
    24 - 11 - 2019
    28 - 11 - 2019
  • Berlin
    24 - 11 - 2019
    28 - 11 - 2019
  • New York
    24 - 11 - 2019
    28 - 11 - 2019
  • London
    15 - 12 - 2019
    19 - 12 - 2019
  • Madrid
    15 - 12 - 2019
    19 - 12 - 2019
  • Munich
    15 - 12 - 2019
    19 - 12 - 2019
  • Berlin
    15 - 12 - 2019
    19 - 12 - 2019
  • New York
    15 - 12 - 2019
    19 - 12 - 2019
  • Kuala Lumpur
    22 - 12 - 2019
    26 - 12 - 2019
  • Rome
    22 - 12 - 2019
    26 - 12 - 2019
  • Rome
    22 - 12 - 2019
    26 - 12 - 2019
  • Barcelona
    22 - 12 - 2019
    26 - 12 - 2019
  • Zurich
    22 - 12 - 2019
    26 - 12 - 2019
  • Istanbul
    8 - 12 - 2019
    12 - 12 - 2019
  • Bali
    8 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    8 - 12 - 2019
    12 - 12 - 2019
  • Washington
    8 - 12 - 2019
    12 - 12 - 2019
  • Dubai
    1 - 12 - 2019
    5 - 12 - 2019
  • Paris
    1 - 12 - 2019
    5 - 12 - 2019
  • Hong Kong
    1 - 12 - 2019
    5 - 12 - 2019

Introduction

This course enables you to implement or upgrade measurement systems in your department or organisation. The course links activity with strategy through success factors and performance measures. The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organisations use.

You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.

This course will feature:

  • Integrating performance measures in strategic and operational management systems
  • How to develop and use performance and result indicators
  • Understanding success factors
  • Methods for developing and implementing a Performance Measurement System
  • Provision of a practical resource kit for implementing performance measurements

Objectives

By the end of this course, participants will be able to:

  • Realise the benefits of utilising an effective Performance Measurement System
  • Deploy a successful methodology for developing and implementing performance metrics
  • Address the human factors of implementing a performance measurement system
  • Design and develop Dashboards and Scorecards in Excel
  • Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs

Contents

Day One

Understanding the current situation and the need for change

  • The need for performance measurement
  • Current methods of measurement and common failings
  • Linking Strategy to Action
  • Defining Critical Success Factors
  • Excel: Scorecard and Dashboard chart types and variations
  • Discussion of specific performance metrics – financial perspective

Day Two

Driving the Mission statement/aims into the organisation through Success Factors

  • The organisational perspectives
  • Characteristics of Key Performance Indicators
  • Foundations for successful management: The Best Practice Model
  • Performance indicators, KPIs, results indicators, KRIs
  • Excel: Textual dashboards and in-cell charts
  • Discussion of specific performance metrics – process perspective

Day Three

Planning to implement performance measurement

  • How to develop and standardise Performance Metrics
  • The 6 phase model for implementing a successful Performance Measurement System:
  • Implementation Phase 1: Gaining management commitment and selecting a winning team
  • Implementation Phase 2: Planning for success
  • Excel: Working with dynamic data
  • Discussion of specific performance metrics – client perspective

Day Four

Developing and Implementing Success Factors and Performance Measurements

  • Identifying and managing human factors in performance measurement
  • Implementation Phase 3: Clarifying the success factors and measurements
  • Implementation Phase 4: Implementing the system company-wide
  • Implementation Phase 5: Finalising the metrics and developing a reporting structure
  • Excel: Putting together Dashboards and Scorecards
  • Discussion of specific performance metrics – learning and growth perspective

Day Five

Post Implementation: Maintenance and Embedding the Performance Measurement System

  • Implementation Phase 6: Maintenance and embedding the system
  • Implementation lessons
  • Individual plans, presentations and commitment to action
  • Excel: Advanced features and skills for Dashboards and Scorecards
  • Review and wrap up

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