ITIL 4 FOUNDATION Course
Learn the fundamentals of ITIL 4 in this training course. Acquire skills for effective IT service management and improved organizational processes. BMC Training offers ITIL 4 FOUNDATION Course in Management and Leadership Courses.
- English
- 212 Training Sessions
- Confirmed
- One Week

Detailed description for visually impaired users: The image presents a view of ITIL 4 FOUNDATION Training Course
Type a city name or a month
Venue | Start Date | End Date | Net Fees | Details & Registration |
---|---|---|---|---|
London , UK | 27 - Apr - 2025 | 1 - May - 2025 | 4950 GBP |
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Madrid , Spain | 27 - Apr - 2025 | 1 - May - 2025 | 6950 GBP |
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Munich , Germany | 27 - Apr - 2025 | 1 - May - 2025 | 7900 GBP |
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Berlin , Germany | 27 - Apr - 2025 | 1 - May - 2025 | 7900 GBP |
|
New York , United States | 27 - Apr - 2025 | 1 - May - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 27 - Apr - 2025 | 1 - May - 2025 | 8100 GBP |
|
Milan , Italy | 27 - Apr - 2025 | 1 - May - 2025 | 6950 GBP |
|
Istanbul , Turkey | 11 - May - 2025 | 15 - May - 2025 | 4700 GBP |
|
Bali , Indonesia | 11 - May - 2025 | 15 - May - 2025 | 8100 GBP |
|
Singapore , Singapore | 11 - May - 2025 | 15 - May - 2025 | 7500 GBP |
|
Washington , United States | 11 - May - 2025 | 15 - May - 2025 | 11000 GBP |
|
Dubai , UAE | 4 - May - 2025 | 8 - May - 2025 | 4987.5 GBP |
|
Paris , France | 4 - May - 2025 | 8 - May - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 4 - May - 2025 | 8 - May - 2025 | 8500 GBP |
|
Tokyo , Japan | 4 - May - 2025 | 8 - May - 2025 | 9750 GBP |
|
Dubai , UAE | 18 - May - 2025 | 22 - May - 2025 | 4987.5 GBP |
|
Paris , France | 18 - May - 2025 | 22 - May - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 18 - May - 2025 | 22 - May - 2025 | 8500 GBP |
|
Tokyo , Japan | 18 - May - 2025 | 22 - May - 2025 | 9750 GBP |
|
Kuala Lumpur , Malaysia | 25 - May - 2025 | 29 - May - 2025 | 4750 GBP |
|
Rome , Italy | 25 - May - 2025 | 29 - May - 2025 | 7300 GBP |
|
Barcelona , Spain | 25 - May - 2025 | 29 - May - 2025 | 6950 GBP |
|
Zurich , Switzerland | 25 - May - 2025 | 29 - May - 2025 | 7950 GBP |
|
London , UK | 4 - May - 2025 | 8 - May - 2025 | 4950 GBP |
|
Madrid , Spain | 4 - May - 2025 | 8 - May - 2025 | 6950 GBP |
|
Munich , Germany | 4 - May - 2025 | 8 - May - 2025 | 7900 GBP |
|
Berlin , Germany | 4 - May - 2025 | 8 - May - 2025 | 7900 GBP |
|
New York , United States | 4 - May - 2025 | 8 - May - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 4 - May - 2025 | 8 - May - 2025 | 8100 GBP |
|
Milan , Italy | 4 - May - 2025 | 8 - May - 2025 | 6950 GBP |
|
London , UK | 18 - May - 2025 | 22 - May - 2025 | 4950 GBP |
|
Madrid , Spain | 18 - May - 2025 | 22 - May - 2025 | 6950 GBP |
|
Munich , Germany | 18 - May - 2025 | 22 - May - 2025 | 7900 GBP |
|
Berlin , Germany | 18 - May - 2025 | 22 - May - 2025 | 7900 GBP |
|
New York , United States | 18 - May - 2025 | 22 - May - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 18 - May - 2025 | 22 - May - 2025 | 8100 GBP |
|
Milan , Italy | 18 - May - 2025 | 22 - May - 2025 | 6950 GBP |
|
Taipei , Taiwan | 11 - May - 2025 | 15 - May - 2025 | 9300 GBP |
|
Geneva , Switzerland | 4 - May - 2025 | 8 - May - 2025 | 8950 GBP |
|
Geneva , Switzerland | 18 - May - 2025 | 22 - May - 2025 | 8950 GBP |
|
Sydney , Australia | 25 - May - 2025 | 29 - May - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 25 - May - 2025 | 29 - May - 2025 | 8950 GBP |
|
London , UK | 8 - Jun - 2025 | 12 - Jun - 2025 | 4950 GBP |
|
Madrid , Spain | 8 - Jun - 2025 | 12 - Jun - 2025 | 6950 GBP |
|
Munich , Germany | 8 - Jun - 2025 | 12 - Jun - 2025 | 7900 GBP |
|
Berlin , Germany | 8 - Jun - 2025 | 12 - Jun - 2025 | 7900 GBP |
|
New York , United States | 8 - Jun - 2025 | 12 - Jun - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 8 - Jun - 2025 | 12 - Jun - 2025 | 8100 GBP |
|
Milan , Italy | 8 - Jun - 2025 | 12 - Jun - 2025 | 6950 GBP |
|
Dubai , UAE | 15 - Jun - 2025 | 19 - Jun - 2025 | 4987.5 GBP |
|
Paris , France | 15 - Jun - 2025 | 19 - Jun - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 15 - Jun - 2025 | 19 - Jun - 2025 | 8500 GBP |
|
Tokyo , Japan | 15 - Jun - 2025 | 19 - Jun - 2025 | 9750 GBP |
|
Istanbul , Turkey | 22 - Jun - 2025 | 26 - Jun - 2025 | 4700 GBP |
|
Bali , Indonesia | 22 - Jun - 2025 | 26 - Jun - 2025 | 8100 GBP |
|
Singapore , Singapore | 22 - Jun - 2025 | 26 - Jun - 2025 | 7500 GBP |
|
Washington , United States | 22 - Jun - 2025 | 26 - Jun - 2025 | 11000 GBP |
|
Kuala Lumpur , Malaysia | 1 - Jun - 2025 | 5 - Jun - 2025 | 4750 GBP |
|
Rome , Italy | 1 - Jun - 2025 | 5 - Jun - 2025 | 7300 GBP |
|
Barcelona , Spain | 1 - Jun - 2025 | 5 - Jun - 2025 | 6950 GBP |
|
Zurich , Switzerland | 1 - Jun - 2025 | 5 - Jun - 2025 | 7950 GBP |
|
Dubai , UAE | 22 - Jun - 2025 | 26 - Jun - 2025 | 4987.5 GBP |
|
Paris , France | 22 - Jun - 2025 | 26 - Jun - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 22 - Jun - 2025 | 26 - Jun - 2025 | 8500 GBP |
|
Tokyo , Japan | 22 - Jun - 2025 | 26 - Jun - 2025 | 9750 GBP |
|
London , UK | 22 - Jun - 2025 | 26 - Jun - 2025 | 4950 GBP |
|
Madrid , Spain | 22 - Jun - 2025 | 26 - Jun - 2025 | 6950 GBP |
|
Munich , Germany | 22 - Jun - 2025 | 26 - Jun - 2025 | 7900 GBP |
|
Berlin , Germany | 22 - Jun - 2025 | 26 - Jun - 2025 | 7900 GBP |
|
New York , United States | 22 - Jun - 2025 | 26 - Jun - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 22 - Jun - 2025 | 26 - Jun - 2025 | 8100 GBP |
|
Milan , Italy | 22 - Jun - 2025 | 26 - Jun - 2025 | 6950 GBP |
|
Geneva , Switzerland | 15 - Jun - 2025 | 19 - Jun - 2025 | 8950 GBP |
|
Taipei , Taiwan | 22 - Jun - 2025 | 26 - Jun - 2025 | 9300 GBP |
|
Sydney , Australia | 1 - Jun - 2025 | 5 - Jun - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 1 - Jun - 2025 | 5 - Jun - 2025 | 8950 GBP |
|
Geneva , Switzerland | 22 - Jun - 2025 | 26 - Jun - 2025 | 8950 GBP |
|
Istanbul , Turkey | 6 - Jul - 2025 | 10 - Jul - 2025 | 4700 GBP |
|
Bali , Indonesia | 6 - Jul - 2025 | 10 - Jul - 2025 | 8100 GBP |
|
Singapore , Singapore | 6 - Jul - 2025 | 10 - Jul - 2025 | 7500 GBP |
|
Washington , United States | 6 - Jul - 2025 | 10 - Jul - 2025 | 11000 GBP |
|
Dubai , UAE | 13 - Jul - 2025 | 17 - Jul - 2025 | 4987.5 GBP |
|
Paris , France | 13 - Jul - 2025 | 17 - Jul - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 13 - Jul - 2025 | 17 - Jul - 2025 | 8500 GBP |
|
Tokyo , Japan | 13 - Jul - 2025 | 17 - Jul - 2025 | 9750 GBP |
|
Dubai , UAE | 20 - Jul - 2025 | 24 - Jul - 2025 | 4987.5 GBP |
|
Paris , France | 20 - Jul - 2025 | 24 - Jul - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 20 - Jul - 2025 | 24 - Jul - 2025 | 8500 GBP |
|
Tokyo , Japan | 20 - Jul - 2025 | 24 - Jul - 2025 | 9750 GBP |
|
Kuala Lumpur , Malaysia | 27 - Jul - 2025 | 31 - Jul - 2025 | 4750 GBP |
|
Rome , Italy | 27 - Jul - 2025 | 31 - Jul - 2025 | 7300 GBP |
|
Barcelona , Spain | 27 - Jul - 2025 | 31 - Jul - 2025 | 6950 GBP |
|
Zurich , Switzerland | 27 - Jul - 2025 | 31 - Jul - 2025 | 7950 GBP |
|
London , UK | 13 - Jul - 2025 | 17 - Jul - 2025 | 4950 GBP |
|
Madrid , Spain | 13 - Jul - 2025 | 17 - Jul - 2025 | 6950 GBP |
|
Munich , Germany | 13 - Jul - 2025 | 17 - Jul - 2025 | 7900 GBP |
|
Berlin , Germany | 13 - Jul - 2025 | 17 - Jul - 2025 | 7900 GBP |
|
New York , United States | 13 - Jul - 2025 | 17 - Jul - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 13 - Jul - 2025 | 17 - Jul - 2025 | 8100 GBP |
|
Milan , Italy | 13 - Jul - 2025 | 17 - Jul - 2025 | 6950 GBP |
|
London , UK | 20 - Jul - 2025 | 24 - Jul - 2025 | 4950 GBP |
|
Madrid , Spain | 20 - Jul - 2025 | 24 - Jul - 2025 | 6950 GBP |
|
Munich , Germany | 20 - Jul - 2025 | 24 - Jul - 2025 | 7900 GBP |
|
Berlin , Germany | 20 - Jul - 2025 | 24 - Jul - 2025 | 7900 GBP |
|
New York , United States | 20 - Jul - 2025 | 24 - Jul - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 20 - Jul - 2025 | 24 - Jul - 2025 | 8100 GBP |
|
Milan , Italy | 20 - Jul - 2025 | 24 - Jul - 2025 | 6950 GBP |
|
Taipei , Taiwan | 6 - Jul - 2025 | 10 - Jul - 2025 | 9300 GBP |
|
Geneva , Switzerland | 13 - Jul - 2025 | 17 - Jul - 2025 | 8950 GBP |
|
Geneva , Switzerland | 20 - Jul - 2025 | 24 - Jul - 2025 | 8950 GBP |
|
Sydney , Australia | 27 - Jul - 2025 | 31 - Jul - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 27 - Jul - 2025 | 31 - Jul - 2025 | 8950 GBP |
|
London , UK | 3 - Aug - 2025 | 7 - Aug - 2025 | 4950 GBP |
|
Madrid , Spain | 3 - Aug - 2025 | 7 - Aug - 2025 | 6950 GBP |
|
Munich , Germany | 3 - Aug - 2025 | 7 - Aug - 2025 | 7900 GBP |
|
Berlin , Germany | 3 - Aug - 2025 | 7 - Aug - 2025 | 7900 GBP |
|
New York , United States | 3 - Aug - 2025 | 7 - Aug - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 3 - Aug - 2025 | 7 - Aug - 2025 | 8100 GBP |
|
Milan , Italy | 3 - Aug - 2025 | 7 - Aug - 2025 | 6950 GBP |
|
Dubai , UAE | 10 - Aug - 2025 | 14 - Aug - 2025 | 4987.5 GBP |
|
Paris , France | 10 - Aug - 2025 | 14 - Aug - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 10 - Aug - 2025 | 14 - Aug - 2025 | 8500 GBP |
|
Tokyo , Japan | 10 - Aug - 2025 | 14 - Aug - 2025 | 9750 GBP |
|
Istanbul , Turkey | 17 - Aug - 2025 | 21 - Aug - 2025 | 4700 GBP |
|
Bali , Indonesia | 17 - Aug - 2025 | 21 - Aug - 2025 | 8100 GBP |
|
Singapore , Singapore | 17 - Aug - 2025 | 21 - Aug - 2025 | 7500 GBP |
|
Washington , United States | 17 - Aug - 2025 | 21 - Aug - 2025 | 11000 GBP |
|
Kuala Lumpur , Malaysia | 24 - Aug - 2025 | 28 - Aug - 2025 | 4750 GBP |
|
Rome , Italy | 24 - Aug - 2025 | 28 - Aug - 2025 | 7300 GBP |
|
Barcelona , Spain | 24 - Aug - 2025 | 28 - Aug - 2025 | 6950 GBP |
|
Zurich , Switzerland | 24 - Aug - 2025 | 28 - Aug - 2025 | 7950 GBP |
|
Dubai , UAE | 17 - Aug - 2025 | 21 - Aug - 2025 | 4987.5 GBP |
|
Paris , France | 17 - Aug - 2025 | 21 - Aug - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 17 - Aug - 2025 | 21 - Aug - 2025 | 8500 GBP |
|
Tokyo , Japan | 17 - Aug - 2025 | 21 - Aug - 2025 | 9750 GBP |
|
London , UK | 17 - Aug - 2025 | 21 - Aug - 2025 | 4950 GBP |
|
Madrid , Spain | 17 - Aug - 2025 | 21 - Aug - 2025 | 6950 GBP |
|
Munich , Germany | 17 - Aug - 2025 | 21 - Aug - 2025 | 7900 GBP |
|
Berlin , Germany | 17 - Aug - 2025 | 21 - Aug - 2025 | 7900 GBP |
|
New York , United States | 17 - Aug - 2025 | 21 - Aug - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 17 - Aug - 2025 | 21 - Aug - 2025 | 8100 GBP |
|
Milan , Italy | 17 - Aug - 2025 | 21 - Aug - 2025 | 6950 GBP |
|
Geneva , Switzerland | 10 - Aug - 2025 | 14 - Aug - 2025 | 8950 GBP |
|
Taipei , Taiwan | 17 - Aug - 2025 | 21 - Aug - 2025 | 9300 GBP |
|
Sydney , Australia | 24 - Aug - 2025 | 28 - Aug - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 24 - Aug - 2025 | 28 - Aug - 2025 | 8950 GBP |
|
Geneva , Switzerland | 17 - Aug - 2025 | 21 - Aug - 2025 | 8950 GBP |
|
Istanbul , Turkey | 28 - Sep - 2025 | 2 - Oct - 2025 | 4700 GBP |
|
Bali , Indonesia | 28 - Sep - 2025 | 2 - Oct - 2025 | 8100 GBP |
|
Singapore , Singapore | 28 - Sep - 2025 | 2 - Oct - 2025 | 7500 GBP |
|
Washington , United States | 28 - Sep - 2025 | 2 - Oct - 2025 | 11000 GBP |
|
Dubai , UAE | 7 - Sep - 2025 | 11 - Sep - 2025 | 4987.5 GBP |
|
Paris , France | 7 - Sep - 2025 | 11 - Sep - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 7 - Sep - 2025 | 11 - Sep - 2025 | 8500 GBP |
|
Tokyo , Japan | 7 - Sep - 2025 | 11 - Sep - 2025 | 9750 GBP |
|
Dubai , UAE | 14 - Sep - 2025 | 18 - Sep - 2025 | 4987.5 GBP |
|
Paris , France | 14 - Sep - 2025 | 18 - Sep - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 14 - Sep - 2025 | 18 - Sep - 2025 | 8500 GBP |
|
Tokyo , Japan | 14 - Sep - 2025 | 18 - Sep - 2025 | 9750 GBP |
|
Kuala Lumpur , Malaysia | 21 - Sep - 2025 | 25 - Sep - 2025 | 4750 GBP |
|
Rome , Italy | 21 - Sep - 2025 | 25 - Sep - 2025 | 7300 GBP |
|
Barcelona , Spain | 21 - Sep - 2025 | 25 - Sep - 2025 | 6950 GBP |
|
Zurich , Switzerland | 21 - Sep - 2025 | 25 - Sep - 2025 | 7950 GBP |
|
London , UK | 7 - Sep - 2025 | 11 - Sep - 2025 | 4950 GBP |
|
Madrid , Spain | 7 - Sep - 2025 | 11 - Sep - 2025 | 6950 GBP |
|
Munich , Germany | 7 - Sep - 2025 | 11 - Sep - 2025 | 7900 GBP |
|
Berlin , Germany | 7 - Sep - 2025 | 11 - Sep - 2025 | 7900 GBP |
|
New York , United States | 7 - Sep - 2025 | 11 - Sep - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 7 - Sep - 2025 | 11 - Sep - 2025 | 8100 GBP |
|
Milan , Italy | 7 - Sep - 2025 | 11 - Sep - 2025 | 6950 GBP |
|
London , UK | 14 - Sep - 2025 | 18 - Sep - 2025 | 4950 GBP |
|
Madrid , Spain | 14 - Sep - 2025 | 18 - Sep - 2025 | 6950 GBP |
|
Munich , Germany | 14 - Sep - 2025 | 18 - Sep - 2025 | 7900 GBP |
|
Berlin , Germany | 14 - Sep - 2025 | 18 - Sep - 2025 | 7900 GBP |
|
New York , United States | 14 - Sep - 2025 | 18 - Sep - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 14 - Sep - 2025 | 18 - Sep - 2025 | 8100 GBP |
|
Milan , Italy | 14 - Sep - 2025 | 18 - Sep - 2025 | 6950 GBP |
|
Taipei , Taiwan | 28 - Sep - 2025 | 2 - Oct - 2025 | 9300 GBP |
|
Geneva , Switzerland | 7 - Sep - 2025 | 11 - Sep - 2025 | 8950 GBP |
|
Geneva , Switzerland | 14 - Sep - 2025 | 18 - Sep - 2025 | 8950 GBP |
|
Sydney , Australia | 21 - Sep - 2025 | 25 - Sep - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 21 - Sep - 2025 | 25 - Sep - 2025 | 8950 GBP |
|
London , UK | 19 - Oct - 2025 | 23 - Oct - 2025 | 4950 GBP |
|
Madrid , Spain | 19 - Oct - 2025 | 23 - Oct - 2025 | 6950 GBP |
|
Munich , Germany | 19 - Oct - 2025 | 23 - Oct - 2025 | 7900 GBP |
|
Berlin , Germany | 19 - Oct - 2025 | 23 - Oct - 2025 | 7900 GBP |
|
New York , United States | 19 - Oct - 2025 | 23 - Oct - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 19 - Oct - 2025 | 23 - Oct - 2025 | 8100 GBP |
|
Milan , Italy | 19 - Oct - 2025 | 23 - Oct - 2025 | 6950 GBP |
|
Istanbul , Turkey | 5 - Oct - 2025 | 9 - Oct - 2025 | 4700 GBP |
|
Bali , Indonesia | 5 - Oct - 2025 | 9 - Oct - 2025 | 8100 GBP |
|
Singapore , Singapore | 5 - Oct - 2025 | 9 - Oct - 2025 | 7500 GBP |
|
Washington , United States | 5 - Oct - 2025 | 9 - Oct - 2025 | 11000 GBP |
|
Kuala Lumpur , Malaysia | 12 - Oct - 2025 | 16 - Oct - 2025 | 4750 GBP |
|
Rome , Italy | 12 - Oct - 2025 | 16 - Oct - 2025 | 7300 GBP |
|
Barcelona , Spain | 12 - Oct - 2025 | 16 - Oct - 2025 | 6950 GBP |
|
Zurich , Switzerland | 12 - Oct - 2025 | 16 - Oct - 2025 | 7950 GBP |
|
Dubai , UAE | 5 - Oct - 2025 | 9 - Oct - 2025 | 4987.5 GBP |
|
Paris , France | 5 - Oct - 2025 | 9 - Oct - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 5 - Oct - 2025 | 9 - Oct - 2025 | 8500 GBP |
|
Tokyo , Japan | 5 - Oct - 2025 | 9 - Oct - 2025 | 9750 GBP |
|
London , UK | 5 - Oct - 2025 | 9 - Oct - 2025 | 4950 GBP |
|
Madrid , Spain | 5 - Oct - 2025 | 9 - Oct - 2025 | 6950 GBP |
|
Munich , Germany | 5 - Oct - 2025 | 9 - Oct - 2025 | 7900 GBP |
|
Berlin , Germany | 5 - Oct - 2025 | 9 - Oct - 2025 | 7900 GBP |
|
New York , United States | 5 - Oct - 2025 | 9 - Oct - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 5 - Oct - 2025 | 9 - Oct - 2025 | 8100 GBP |
|
Milan , Italy | 5 - Oct - 2025 | 9 - Oct - 2025 | 6950 GBP |
|
Taipei , Taiwan | 5 - Oct - 2025 | 9 - Oct - 2025 | 9300 GBP |
|
Sydney , Australia | 12 - Oct - 2025 | 16 - Oct - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 12 - Oct - 2025 | 16 - Oct - 2025 | 8950 GBP |
|
Geneva , Switzerland | 5 - Oct - 2025 | 9 - Oct - 2025 | 8950 GBP |
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Course Syllabus
Course Objectives :
- Key IT service management concepts.
- How ITIL guiding principles can help and organization to adopt and adapt service management.
- The 4 dimensions of service management.
- The purpose and components of the service value system.
- The activities of the service value chain and how the interconnect.
- Know the purpose of key ITIL practices.
- Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.
Course Outlines :
- IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
- The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
- The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
- The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
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