ITIL 4 FOUNDATION Course Schedule
Type a city name
Venue | Start Date | End Date | Details |
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Istanbul , Turkey | 1 - 10 - 2023 | 5 - 10 - 2023 |
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Dubai , UAE | 1 - 10 - 2023 | 5 - 10 - 2023 |
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Paris , France | 1 - 10 - 2023 | 5 - 10 - 2023 |
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London , UK | 1 - 10 - 2023 | 5 - 10 - 2023 |
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Kuala Lumpur , Malaysia | 8 - 10 - 2023 | 12 - 10 - 2023 |
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London , UK | 15 - 10 - 2023 | 19 - 10 - 2023 |
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Dubai , UAE | 22 - 10 - 2023 | 26 - 10 - 2023 |
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Paris , France | 22 - 10 - 2023 | 26 - 10 - 2023 |
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Dubai , UAE | 5 - 11 - 2023 | 9 - 11 - 2023 |
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Paris , France | 5 - 11 - 2023 | 9 - 11 - 2023 |
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Kuala Lumpur , Malaysia | 12 - 11 - 2023 | 16 - 11 - 2023 |
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Istanbul , Turkey | 19 - 11 - 2023 | 23 - 11 - 2023 |
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Dubai , UAE | 26 - 11 - 2023 | 30 - 11 - 2023 |
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Paris , France | 26 - 11 - 2023 | 30 - 11 - 2023 |
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London , UK | 26 - 11 - 2023 | 30 - 11 - 2023 |
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Kuala Lumpur , Malaysia | 3 - 12 - 2023 | 7 - 12 - 2023 |
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Istanbul , Turkey | 10 - 12 - 2023 | 14 - 12 - 2023 |
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Dubai , UAE | 10 - 12 - 2023 | 14 - 12 - 2023 |
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Paris , France | 10 - 12 - 2023 | 14 - 12 - 2023 |
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London , UK | 10 - 12 - 2023 | 14 - 12 - 2023 |
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London , UK | 17 - 12 - 2023 | 21 - 12 - 2023 |
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Dubai , UAE | 24 - 12 - 2023 | 28 - 12 - 2023 |
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Paris , France | 24 - 12 - 2023 | 28 - 12 - 2023 |
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Kuala Lumpur , Malaysia | 7 - 1 - 2024 | 11 - 1 - 2024 |
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Dubai , UAE | 14 - 1 - 2024 | 18 - 1 - 2024 |
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Paris , France | 14 - 1 - 2024 | 18 - 1 - 2024 |
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Dubai , UAE | 21 - 1 - 2024 | 25 - 1 - 2024 |
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Paris , France | 21 - 1 - 2024 | 25 - 1 - 2024 |
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London , UK | 21 - 1 - 2024 | 25 - 1 - 2024 |
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Istanbul , Turkey | 28 - 1 - 2024 | 1 - 2 - 2024 |
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Kuala Lumpur , Malaysia | 4 - 2 - 2024 | 8 - 2 - 2024 |
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Istanbul , Turkey | 11 - 2 - 2024 | 15 - 2 - 2024 |
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Dubai , UAE | 11 - 2 - 2024 | 15 - 2 - 2024 |
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Paris , France | 11 - 2 - 2024 | 15 - 2 - 2024 |
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London , UK | 11 - 2 - 2024 | 15 - 2 - 2024 |
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Dubai , UAE | 18 - 2 - 2024 | 22 - 2 - 2024 |
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Paris , France | 18 - 2 - 2024 | 22 - 2 - 2024 |
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London , UK | 25 - 2 - 2024 | 29 - 2 - 2024 |
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Dubai , UAE | 3 - 3 - 2024 | 7 - 3 - 2024 |
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Paris , France | 3 - 3 - 2024 | 7 - 3 - 2024 |
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Dubai , UAE | 10 - 3 - 2024 | 14 - 3 - 2024 |
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Paris , France | 10 - 3 - 2024 | 14 - 3 - 2024 |
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London , UK | 10 - 3 - 2024 | 14 - 3 - 2024 |
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Istanbul , Turkey | 17 - 3 - 2024 | 21 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 24 - 3 - 2024 | 28 - 3 - 2024 |
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Dubai , UAE | 7 - 4 - 2024 | 11 - 4 - 2024 |
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Paris , France | 7 - 4 - 2024 | 11 - 4 - 2024 |
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Istanbul , Turkey | 14 - 4 - 2024 | 18 - 4 - 2024 |
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Dubai , UAE | 14 - 4 - 2024 | 18 - 4 - 2024 |
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Paris , France | 14 - 4 - 2024 | 18 - 4 - 2024 |
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London , UK | 14 - 4 - 2024 | 18 - 4 - 2024 |
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Kuala Lumpur , Malaysia | 21 - 4 - 2024 | 25 - 4 - 2024 |
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London , UK | 28 - 4 - 2024 | 2 - 5 - 2024 |
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Course Description
Course Objectives :
- Key IT service management concepts.
- How ITIL guiding principles can help and organization to adopt and adapt service management.
- The 4 dimensions of service management.
- The purpose and components of the service value system.
- The activities of the service value chain and how the interconnect.
- Know the purpose of key ITIL practices.
- Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.
Course Outlines :
- IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
- The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
- The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
- The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management