ITIL 4 FOUNDATION Course

BMC Training provides ITIL 4 FOUNDATION in Management and Leadership. There are 53 training sessions in different cities.

ITIL 4 FOUNDATION Course Schedule

Type a city name
Venue Start Date End Date Details
Istanbul , Turkey 1 - 10 - 2023 5 - 10 - 2023
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Dubai , UAE 1 - 10 - 2023 5 - 10 - 2023
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Paris , France 1 - 10 - 2023 5 - 10 - 2023
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London , UK 1 - 10 - 2023 5 - 10 - 2023
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Kuala Lumpur , Malaysia 8 - 10 - 2023 12 - 10 - 2023
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London , UK 15 - 10 - 2023 19 - 10 - 2023
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Dubai , UAE 22 - 10 - 2023 26 - 10 - 2023
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Paris , France 22 - 10 - 2023 26 - 10 - 2023
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Dubai , UAE 5 - 11 - 2023 9 - 11 - 2023
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Paris , France 5 - 11 - 2023 9 - 11 - 2023
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Kuala Lumpur , Malaysia 12 - 11 - 2023 16 - 11 - 2023
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Istanbul , Turkey 19 - 11 - 2023 23 - 11 - 2023
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Dubai , UAE 26 - 11 - 2023 30 - 11 - 2023
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Paris , France 26 - 11 - 2023 30 - 11 - 2023
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London , UK 26 - 11 - 2023 30 - 11 - 2023
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Kuala Lumpur , Malaysia 3 - 12 - 2023 7 - 12 - 2023
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Istanbul , Turkey 10 - 12 - 2023 14 - 12 - 2023
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Dubai , UAE 10 - 12 - 2023 14 - 12 - 2023
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Paris , France 10 - 12 - 2023 14 - 12 - 2023
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London , UK 10 - 12 - 2023 14 - 12 - 2023
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London , UK 17 - 12 - 2023 21 - 12 - 2023
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Dubai , UAE 24 - 12 - 2023 28 - 12 - 2023
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Paris , France 24 - 12 - 2023 28 - 12 - 2023
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Kuala Lumpur , Malaysia 7 - 1 - 2024 11 - 1 - 2024
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Dubai , UAE 14 - 1 - 2024 18 - 1 - 2024
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Paris , France 14 - 1 - 2024 18 - 1 - 2024
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Dubai , UAE 21 - 1 - 2024 25 - 1 - 2024
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Paris , France 21 - 1 - 2024 25 - 1 - 2024
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London , UK 21 - 1 - 2024 25 - 1 - 2024
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Istanbul , Turkey 28 - 1 - 2024 1 - 2 - 2024
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Kuala Lumpur , Malaysia 4 - 2 - 2024 8 - 2 - 2024
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Istanbul , Turkey 11 - 2 - 2024 15 - 2 - 2024
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Dubai , UAE 11 - 2 - 2024 15 - 2 - 2024
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Paris , France 11 - 2 - 2024 15 - 2 - 2024
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London , UK 11 - 2 - 2024 15 - 2 - 2024
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Dubai , UAE 18 - 2 - 2024 22 - 2 - 2024
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Paris , France 18 - 2 - 2024 22 - 2 - 2024
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London , UK 25 - 2 - 2024 29 - 2 - 2024
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Dubai , UAE 3 - 3 - 2024 7 - 3 - 2024
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Paris , France 3 - 3 - 2024 7 - 3 - 2024
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Dubai , UAE 10 - 3 - 2024 14 - 3 - 2024
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Paris , France 10 - 3 - 2024 14 - 3 - 2024
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London , UK 10 - 3 - 2024 14 - 3 - 2024
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Istanbul , Turkey 17 - 3 - 2024 21 - 3 - 2024
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Kuala Lumpur , Malaysia 24 - 3 - 2024 28 - 3 - 2024
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Dubai , UAE 7 - 4 - 2024 11 - 4 - 2024
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Paris , France 7 - 4 - 2024 11 - 4 - 2024
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Istanbul , Turkey 14 - 4 - 2024 18 - 4 - 2024
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Dubai , UAE 14 - 4 - 2024 18 - 4 - 2024
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Paris , France 14 - 4 - 2024 18 - 4 - 2024
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London , UK 14 - 4 - 2024 18 - 4 - 2024
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Kuala Lumpur , Malaysia 21 - 4 - 2024 25 - 4 - 2024
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London , UK 28 - 4 - 2024 2 - 5 - 2024
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Course Description

Course Objectives :

  • Key IT service management concepts.
  • How ITIL guiding principles can help and organization to adopt and adapt service management.
  • The 4 dimensions of service management.
  • The purpose and components of the service value system.
  • The activities of the service value chain and how the interconnect.
  • Know the purpose of key ITIL practices.
  • Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.

Course Outlines :

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management
  • The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management