The Support Staff and Administrative Assistant Course

BMC Training provides The Support Staff and Administrative Assistant in Secretarial and Administration. There are 57 training sessions in different cities.

The Support Staff and Administrative Assistant Course Schedule

Type a city name
Venue Start Date End Date Details
Istanbul , Turkey 1 - 10 - 2023 5 - 10 - 2023
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Dubai , UAE 1 - 10 - 2023 5 - 10 - 2023
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Paris , France 1 - 10 - 2023 5 - 10 - 2023
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London , UK 8 - 10 - 2023 12 - 10 - 2023
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Dubai , UAE 8 - 10 - 2023 12 - 10 - 2023
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Paris , France 8 - 10 - 2023 12 - 10 - 2023
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Dubai , UAE 15 - 10 - 2023 19 - 10 - 2023
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Paris , France 15 - 10 - 2023 19 - 10 - 2023
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Kuala Lumpur , Malaysia 22 - 10 - 2023 26 - 10 - 2023
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Dubai , UAE 5 - 11 - 2023 9 - 11 - 2023
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Paris , France 5 - 11 - 2023 9 - 11 - 2023
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London , UK 12 - 11 - 2023 16 - 11 - 2023
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Istanbul , Turkey 19 - 11 - 2023 23 - 11 - 2023
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Dubai , UAE 19 - 11 - 2023 23 - 11 - 2023
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Paris , France 19 - 11 - 2023 23 - 11 - 2023
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Kuala Lumpur , Malaysia 26 - 11 - 2023 30 - 11 - 2023
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London , UK 3 - 12 - 2023 7 - 12 - 2023
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Dubai , UAE 3 - 12 - 2023 7 - 12 - 2023
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Paris , France 3 - 12 - 2023 7 - 12 - 2023
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Istanbul , Turkey 10 - 12 - 2023 14 - 12 - 2023
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Dubai , UAE 10 - 12 - 2023 14 - 12 - 2023
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Paris , France 10 - 12 - 2023 14 - 12 - 2023
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Dubai , UAE 17 - 12 - 2023 21 - 12 - 2023
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Paris , France 17 - 12 - 2023 21 - 12 - 2023
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Kuala Lumpur , Malaysia 24 - 12 - 2023 28 - 12 - 2023
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London , UK 7 - 1 - 2024 11 - 1 - 2024
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Dubai , UAE 14 - 1 - 2024 18 - 1 - 2024
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Paris , France 14 - 1 - 2024 18 - 1 - 2024
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Kuala Lumpur , Malaysia 21 - 1 - 2024 25 - 1 - 2024
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Istanbul , Turkey 28 - 1 - 2024 1 - 2 - 2024
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Dubai , UAE 28 - 1 - 2024 1 - 2 - 2024
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Paris , France 28 - 1 - 2024 1 - 2 - 2024
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London , UK 4 - 2 - 2024 8 - 2 - 2024
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Dubai , UAE 4 - 2 - 2024 8 - 2 - 2024
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Paris , France 4 - 2 - 2024 8 - 2 - 2024
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Istanbul , Turkey 11 - 2 - 2024 15 - 2 - 2024
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Dubai , UAE 11 - 2 - 2024 15 - 2 - 2024
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Paris , France 11 - 2 - 2024 15 - 2 - 2024
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Kuala Lumpur , Malaysia 18 - 2 - 2024 22 - 2 - 2024
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Dubai , UAE 25 - 2 - 2024 29 - 2 - 2024
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Paris , France 25 - 2 - 2024 29 - 2 - 2024
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Dubai , UAE 3 - 3 - 2024 7 - 3 - 2024
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Paris , France 3 - 3 - 2024 7 - 3 - 2024
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Kuala Lumpur , Malaysia 10 - 3 - 2024 14 - 3 - 2024
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Istanbul , Turkey 17 - 3 - 2024 21 - 3 - 2024
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Dubai , UAE 17 - 3 - 2024 21 - 3 - 2024
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Paris , France 17 - 3 - 2024 21 - 3 - 2024
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London , UK 24 - 3 - 2024 28 - 3 - 2024
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Kuala Lumpur , Malaysia 7 - 4 - 2024 11 - 4 - 2024
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Istanbul , Turkey 14 - 4 - 2024 18 - 4 - 2024
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Dubai , UAE 14 - 4 - 2024 18 - 4 - 2024
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Paris , France 14 - 4 - 2024 18 - 4 - 2024
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London , UK 21 - 4 - 2024 25 - 4 - 2024
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Dubai , UAE 21 - 4 - 2024 25 - 4 - 2024
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Paris , France 21 - 4 - 2024 25 - 4 - 2024
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Dubai , UAE 28 - 4 - 2024 2 - 5 - 2024
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Paris , France 28 - 4 - 2024 2 - 5 - 2024
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Course Description

Course Description

This is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss and their organization’s success.
In this program you will learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Organise office systems

Course Objective

Participants attending this programme will:

  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and developed their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Course Outlines

Program Introduction/ Roles, Competences and Personal Effectiveness

  • Program introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Personal competence review 
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

Team Working, Communication & Meetings

  • Team working and team roles
  • Briefing skills - giving, receiving and passing on
  • Organising, and participating in, meetings
  • Notes, minutes and follow-up

Managing Working Relationships

  • Delegation – giving and receiving
  • Communication and listening skills
  • Assertiveness, conflict and criticism
  • People problems and problem people

Managing Time/Desk Management/Written Communication Skills

  • Managing interruptions and access
  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load
  • Getting the best from e-mail and office technology
  • Report and letter writing
  • Setting & developing company writing standards
  • Editing and proof-reading skills

Managing Staff Performance/Action planning

  • Dimensions of performance
  • Motivation
  • Appraisal
  • Coaching and on-job training skills