The Support Staff and Administrative Assistant Course
Enhance support staff and administrative assistant skills. Join this course to acquire techniques for effective office management and administrative support within organizations. BMC Training offers The Support Staff and Administrative Assistant Course in Secretarial and Administration Courses.
- English
- 186 Training Sessions
- Confirmed
- One Week

Detailed description for visually impaired users: The image presents a view of The Support Staff and Administrative Assistant Training Course
Venue | Start Date | End Date | Net Fees | Details & Registration |
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Dubai , UAE | 27 - Apr - 2025 | 1 - May - 2025 | 4987.5 GBP |
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Paris , France | 27 - Apr - 2025 | 1 - May - 2025 | 6700 GBP |
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Hong Kong , Hong Kong | 27 - Apr - 2025 | 1 - May - 2025 | 8500 GBP |
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Tokyo , Japan | 27 - Apr - 2025 | 1 - May - 2025 | 9750 GBP |
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Geneva , Switzerland | 27 - Apr - 2025 | 1 - May - 2025 | 8950 GBP |
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Istanbul , Turkey | 11 - May - 2025 | 15 - May - 2025 | 4700 GBP |
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Bali , Indonesia | 11 - May - 2025 | 15 - May - 2025 | 8100 GBP |
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Singapore , Singapore | 11 - May - 2025 | 15 - May - 2025 | 7500 GBP |
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Washington , United States | 11 - May - 2025 | 15 - May - 2025 | 11000 GBP |
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Kuala Lumpur , Malaysia | 4 - May - 2025 | 8 - May - 2025 | 4750 GBP |
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Rome , Italy | 4 - May - 2025 | 8 - May - 2025 | 7300 GBP |
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Barcelona , Spain | 4 - May - 2025 | 8 - May - 2025 | 6950 GBP |
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Zurich , Switzerland | 4 - May - 2025 | 8 - May - 2025 | 7950 GBP |
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Dubai , UAE | 18 - May - 2025 | 22 - May - 2025 | 4987.5 GBP |
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Paris , France | 18 - May - 2025 | 22 - May - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 18 - May - 2025 | 22 - May - 2025 | 8500 GBP |
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Tokyo , Japan | 18 - May - 2025 | 22 - May - 2025 | 9750 GBP |
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London , UK | 25 - May - 2025 | 29 - May - 2025 | 4950 GBP |
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Madrid , Spain | 25 - May - 2025 | 29 - May - 2025 | 6950 GBP |
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Munich , Germany | 25 - May - 2025 | 29 - May - 2025 | 7900 GBP |
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Berlin , Germany | 25 - May - 2025 | 29 - May - 2025 | 7900 GBP |
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New York , United States | 25 - May - 2025 | 29 - May - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 25 - May - 2025 | 29 - May - 2025 | 8100 GBP |
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Milan , Italy | 25 - May - 2025 | 29 - May - 2025 | 6950 GBP |
|
Dubai , UAE | 11 - May - 2025 | 15 - May - 2025 | 4987.5 GBP |
|
Paris , France | 11 - May - 2025 | 15 - May - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 11 - May - 2025 | 15 - May - 2025 | 8500 GBP |
|
Tokyo , Japan | 11 - May - 2025 | 15 - May - 2025 | 9750 GBP |
|
Taipei , Taiwan | 11 - May - 2025 | 15 - May - 2025 | 9300 GBP |
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Sydney , Australia | 4 - May - 2025 | 8 - May - 2025 | 10900 GBP |
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Interlaken , Switzerland | 4 - May - 2025 | 8 - May - 2025 | 8950 GBP |
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Geneva , Switzerland | 18 - May - 2025 | 22 - May - 2025 | 8950 GBP |
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Geneva , Switzerland | 11 - May - 2025 | 15 - May - 2025 | 8950 GBP |
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Dubai , UAE | 8 - Jun - 2025 | 12 - Jun - 2025 | 4987.5 GBP |
|
Paris , France | 8 - Jun - 2025 | 12 - Jun - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 8 - Jun - 2025 | 12 - Jun - 2025 | 8500 GBP |
|
Tokyo , Japan | 8 - Jun - 2025 | 12 - Jun - 2025 | 9750 GBP |
|
Kuala Lumpur , Malaysia | 15 - Jun - 2025 | 19 - Jun - 2025 | 4750 GBP |
|
Rome , Italy | 15 - Jun - 2025 | 19 - Jun - 2025 | 7300 GBP |
|
Barcelona , Spain | 15 - Jun - 2025 | 19 - Jun - 2025 | 6950 GBP |
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Zurich , Switzerland | 15 - Jun - 2025 | 19 - Jun - 2025 | 7950 GBP |
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Kuala Lumpur , Malaysia | 22 - Jun - 2025 | 26 - Jun - 2025 | 4750 GBP |
|
Rome , Italy | 22 - Jun - 2025 | 26 - Jun - 2025 | 7300 GBP |
|
Barcelona , Spain | 22 - Jun - 2025 | 26 - Jun - 2025 | 6950 GBP |
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Zurich , Switzerland | 22 - Jun - 2025 | 26 - Jun - 2025 | 7950 GBP |
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London , UK | 1 - Jun - 2025 | 5 - Jun - 2025 | 4950 GBP |
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Madrid , Spain | 1 - Jun - 2025 | 5 - Jun - 2025 | 6950 GBP |
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Munich , Germany | 1 - Jun - 2025 | 5 - Jun - 2025 | 7900 GBP |
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Berlin , Germany | 1 - Jun - 2025 | 5 - Jun - 2025 | 7900 GBP |
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New York , United States | 1 - Jun - 2025 | 5 - Jun - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 1 - Jun - 2025 | 5 - Jun - 2025 | 8100 GBP |
|
Milan , Italy | 1 - Jun - 2025 | 5 - Jun - 2025 | 6950 GBP |
|
Dubai , UAE | 22 - Jun - 2025 | 26 - Jun - 2025 | 4987.5 GBP |
|
Paris , France | 22 - Jun - 2025 | 26 - Jun - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 22 - Jun - 2025 | 26 - Jun - 2025 | 8500 GBP |
|
Tokyo , Japan | 22 - Jun - 2025 | 26 - Jun - 2025 | 9750 GBP |
|
Dubai , UAE | 1 - Jun - 2025 | 5 - Jun - 2025 | 4987.5 GBP |
|
Paris , France | 1 - Jun - 2025 | 5 - Jun - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 1 - Jun - 2025 | 5 - Jun - 2025 | 8500 GBP |
|
Tokyo , Japan | 1 - Jun - 2025 | 5 - Jun - 2025 | 9750 GBP |
|
Geneva , Switzerland | 8 - Jun - 2025 | 12 - Jun - 2025 | 8950 GBP |
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Sydney , Australia | 15 - Jun - 2025 | 19 - Jun - 2025 | 10900 GBP |
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Interlaken , Switzerland | 15 - Jun - 2025 | 19 - Jun - 2025 | 8950 GBP |
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Sydney , Australia | 22 - Jun - 2025 | 26 - Jun - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 22 - Jun - 2025 | 26 - Jun - 2025 | 8950 GBP |
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Geneva , Switzerland | 22 - Jun - 2025 | 26 - Jun - 2025 | 8950 GBP |
|
Geneva , Switzerland | 1 - Jun - 2025 | 5 - Jun - 2025 | 8950 GBP |
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Istanbul , Turkey | 6 - Jul - 2025 | 10 - Jul - 2025 | 4700 GBP |
|
Bali , Indonesia | 6 - Jul - 2025 | 10 - Jul - 2025 | 8100 GBP |
|
Singapore , Singapore | 6 - Jul - 2025 | 10 - Jul - 2025 | 7500 GBP |
|
Washington , United States | 6 - Jul - 2025 | 10 - Jul - 2025 | 11000 GBP |
|
Kuala Lumpur , Malaysia | 13 - Jul - 2025 | 17 - Jul - 2025 | 4750 GBP |
|
Rome , Italy | 13 - Jul - 2025 | 17 - Jul - 2025 | 7300 GBP |
|
Barcelona , Spain | 13 - Jul - 2025 | 17 - Jul - 2025 | 6950 GBP |
|
Zurich , Switzerland | 13 - Jul - 2025 | 17 - Jul - 2025 | 7950 GBP |
|
Kuala Lumpur , Malaysia | 20 - Jul - 2025 | 24 - Jul - 2025 | 4750 GBP |
|
Rome , Italy | 20 - Jul - 2025 | 24 - Jul - 2025 | 7300 GBP |
|
Barcelona , Spain | 20 - Jul - 2025 | 24 - Jul - 2025 | 6950 GBP |
|
Zurich , Switzerland | 20 - Jul - 2025 | 24 - Jul - 2025 | 7950 GBP |
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London , UK | 27 - Jul - 2025 | 31 - Jul - 2025 | 4950 GBP |
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Madrid , Spain | 27 - Jul - 2025 | 31 - Jul - 2025 | 6950 GBP |
|
Munich , Germany | 27 - Jul - 2025 | 31 - Jul - 2025 | 7900 GBP |
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Berlin , Germany | 27 - Jul - 2025 | 31 - Jul - 2025 | 7900 GBP |
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New York , United States | 27 - Jul - 2025 | 31 - Jul - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 27 - Jul - 2025 | 31 - Jul - 2025 | 8100 GBP |
|
Milan , Italy | 27 - Jul - 2025 | 31 - Jul - 2025 | 6950 GBP |
|
Dubai , UAE | 6 - Jul - 2025 | 10 - Jul - 2025 | 4987.5 GBP |
|
Paris , France | 6 - Jul - 2025 | 10 - Jul - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 6 - Jul - 2025 | 10 - Jul - 2025 | 8500 GBP |
|
Tokyo , Japan | 6 - Jul - 2025 | 10 - Jul - 2025 | 9750 GBP |
|
Taipei , Taiwan | 6 - Jul - 2025 | 10 - Jul - 2025 | 9300 GBP |
|
Sydney , Australia | 13 - Jul - 2025 | 17 - Jul - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 13 - Jul - 2025 | 17 - Jul - 2025 | 8950 GBP |
|
Sydney , Australia | 20 - Jul - 2025 | 24 - Jul - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 20 - Jul - 2025 | 24 - Jul - 2025 | 8950 GBP |
|
Geneva , Switzerland | 6 - Jul - 2025 | 10 - Jul - 2025 | 8950 GBP |
|
Dubai , UAE | 3 - Aug - 2025 | 7 - Aug - 2025 | 4987.5 GBP |
|
Paris , France | 3 - Aug - 2025 | 7 - Aug - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 3 - Aug - 2025 | 7 - Aug - 2025 | 8500 GBP |
|
Tokyo , Japan | 3 - Aug - 2025 | 7 - Aug - 2025 | 9750 GBP |
|
Kuala Lumpur , Malaysia | 10 - Aug - 2025 | 14 - Aug - 2025 | 4750 GBP |
|
Rome , Italy | 10 - Aug - 2025 | 14 - Aug - 2025 | 7300 GBP |
|
Barcelona , Spain | 10 - Aug - 2025 | 14 - Aug - 2025 | 6950 GBP |
|
Zurich , Switzerland | 10 - Aug - 2025 | 14 - Aug - 2025 | 7950 GBP |
|
Kuala Lumpur , Malaysia | 17 - Aug - 2025 | 21 - Aug - 2025 | 4750 GBP |
|
Rome , Italy | 17 - Aug - 2025 | 21 - Aug - 2025 | 7300 GBP |
|
Barcelona , Spain | 17 - Aug - 2025 | 21 - Aug - 2025 | 6950 GBP |
|
Zurich , Switzerland | 17 - Aug - 2025 | 21 - Aug - 2025 | 7950 GBP |
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London , UK | 24 - Aug - 2025 | 28 - Aug - 2025 | 4950 GBP |
|
Madrid , Spain | 24 - Aug - 2025 | 28 - Aug - 2025 | 6950 GBP |
|
Munich , Germany | 24 - Aug - 2025 | 28 - Aug - 2025 | 7900 GBP |
|
Berlin , Germany | 24 - Aug - 2025 | 28 - Aug - 2025 | 7900 GBP |
|
New York , United States | 24 - Aug - 2025 | 28 - Aug - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 24 - Aug - 2025 | 28 - Aug - 2025 | 8100 GBP |
|
Milan , Italy | 24 - Aug - 2025 | 28 - Aug - 2025 | 6950 GBP |
|
Dubai , UAE | 17 - Aug - 2025 | 21 - Aug - 2025 | 4987.5 GBP |
|
Paris , France | 17 - Aug - 2025 | 21 - Aug - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 17 - Aug - 2025 | 21 - Aug - 2025 | 8500 GBP |
|
Tokyo , Japan | 17 - Aug - 2025 | 21 - Aug - 2025 | 9750 GBP |
|
Dubai , UAE | 24 - Aug - 2025 | 28 - Aug - 2025 | 4987.5 GBP |
|
Paris , France | 24 - Aug - 2025 | 28 - Aug - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 24 - Aug - 2025 | 28 - Aug - 2025 | 8500 GBP |
|
Tokyo , Japan | 24 - Aug - 2025 | 28 - Aug - 2025 | 9750 GBP |
|
Geneva , Switzerland | 3 - Aug - 2025 | 7 - Aug - 2025 | 8950 GBP |
|
Sydney , Australia | 10 - Aug - 2025 | 14 - Aug - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 10 - Aug - 2025 | 14 - Aug - 2025 | 8950 GBP |
|
Sydney , Australia | 17 - Aug - 2025 | 21 - Aug - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 17 - Aug - 2025 | 21 - Aug - 2025 | 8950 GBP |
|
Geneva , Switzerland | 17 - Aug - 2025 | 21 - Aug - 2025 | 8950 GBP |
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Geneva , Switzerland | 24 - Aug - 2025 | 28 - Aug - 2025 | 8950 GBP |
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Istanbul , Turkey | 28 - Sep - 2025 | 2 - Oct - 2025 | 4700 GBP |
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Bali , Indonesia | 28 - Sep - 2025 | 2 - Oct - 2025 | 8100 GBP |
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Singapore , Singapore | 28 - Sep - 2025 | 2 - Oct - 2025 | 7500 GBP |
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Washington , United States | 28 - Sep - 2025 | 2 - Oct - 2025 | 11000 GBP |
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Kuala Lumpur , Malaysia | 7 - Sep - 2025 | 11 - Sep - 2025 | 4750 GBP |
|
Rome , Italy | 7 - Sep - 2025 | 11 - Sep - 2025 | 7300 GBP |
|
Barcelona , Spain | 7 - Sep - 2025 | 11 - Sep - 2025 | 6950 GBP |
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Zurich , Switzerland | 7 - Sep - 2025 | 11 - Sep - 2025 | 7950 GBP |
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Dubai , UAE | 14 - Sep - 2025 | 18 - Sep - 2025 | 4987.5 GBP |
|
Paris , France | 14 - Sep - 2025 | 18 - Sep - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 14 - Sep - 2025 | 18 - Sep - 2025 | 8500 GBP |
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Tokyo , Japan | 14 - Sep - 2025 | 18 - Sep - 2025 | 9750 GBP |
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London , UK | 21 - Sep - 2025 | 25 - Sep - 2025 | 4950 GBP |
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Madrid , Spain | 21 - Sep - 2025 | 25 - Sep - 2025 | 6950 GBP |
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Munich , Germany | 21 - Sep - 2025 | 25 - Sep - 2025 | 7900 GBP |
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Berlin , Germany | 21 - Sep - 2025 | 25 - Sep - 2025 | 7900 GBP |
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New York , United States | 21 - Sep - 2025 | 25 - Sep - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 21 - Sep - 2025 | 25 - Sep - 2025 | 8100 GBP |
|
Milan , Italy | 21 - Sep - 2025 | 25 - Sep - 2025 | 6950 GBP |
|
Dubai , UAE | 28 - Sep - 2025 | 2 - Oct - 2025 | 4987.5 GBP |
|
Paris , France | 28 - Sep - 2025 | 2 - Oct - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 28 - Sep - 2025 | 2 - Oct - 2025 | 8500 GBP |
|
Tokyo , Japan | 28 - Sep - 2025 | 2 - Oct - 2025 | 9750 GBP |
|
Taipei , Taiwan | 28 - Sep - 2025 | 2 - Oct - 2025 | 9300 GBP |
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Sydney , Australia | 7 - Sep - 2025 | 11 - Sep - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 7 - Sep - 2025 | 11 - Sep - 2025 | 8950 GBP |
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Geneva , Switzerland | 14 - Sep - 2025 | 18 - Sep - 2025 | 8950 GBP |
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Geneva , Switzerland | 28 - Sep - 2025 | 2 - Oct - 2025 | 8950 GBP |
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Dubai , UAE | 19 - Oct - 2025 | 23 - Oct - 2025 | 4987.5 GBP |
|
Paris , France | 19 - Oct - 2025 | 23 - Oct - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 19 - Oct - 2025 | 23 - Oct - 2025 | 8500 GBP |
|
Tokyo , Japan | 19 - Oct - 2025 | 23 - Oct - 2025 | 9750 GBP |
|
Kuala Lumpur , Malaysia | 5 - Oct - 2025 | 9 - Oct - 2025 | 4750 GBP |
|
Rome , Italy | 5 - Oct - 2025 | 9 - Oct - 2025 | 7300 GBP |
|
Barcelona , Spain | 5 - Oct - 2025 | 9 - Oct - 2025 | 6950 GBP |
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Zurich , Switzerland | 5 - Oct - 2025 | 9 - Oct - 2025 | 7950 GBP |
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London , UK | 12 - Oct - 2025 | 16 - Oct - 2025 | 4950 GBP |
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Madrid , Spain | 12 - Oct - 2025 | 16 - Oct - 2025 | 6950 GBP |
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Munich , Germany | 12 - Oct - 2025 | 16 - Oct - 2025 | 7900 GBP |
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Berlin , Germany | 12 - Oct - 2025 | 16 - Oct - 2025 | 7900 GBP |
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New York , United States | 12 - Oct - 2025 | 16 - Oct - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 12 - Oct - 2025 | 16 - Oct - 2025 | 8100 GBP |
|
Milan , Italy | 12 - Oct - 2025 | 16 - Oct - 2025 | 6950 GBP |
|
Dubai , UAE | 5 - Oct - 2025 | 9 - Oct - 2025 | 4987.5 GBP |
|
Paris , France | 5 - Oct - 2025 | 9 - Oct - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 5 - Oct - 2025 | 9 - Oct - 2025 | 8500 GBP |
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Tokyo , Japan | 5 - Oct - 2025 | 9 - Oct - 2025 | 9750 GBP |
|
Dubai , UAE | 12 - Oct - 2025 | 16 - Oct - 2025 | 4987.5 GBP |
|
Paris , France | 12 - Oct - 2025 | 16 - Oct - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 12 - Oct - 2025 | 16 - Oct - 2025 | 8500 GBP |
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Tokyo , Japan | 12 - Oct - 2025 | 16 - Oct - 2025 | 9750 GBP |
|
Geneva , Switzerland | 19 - Oct - 2025 | 23 - Oct - 2025 | 8950 GBP |
|
Sydney , Australia | 5 - Oct - 2025 | 9 - Oct - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 5 - Oct - 2025 | 9 - Oct - 2025 | 8950 GBP |
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Geneva , Switzerland | 5 - Oct - 2025 | 9 - Oct - 2025 | 8950 GBP |
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Geneva , Switzerland | 12 - Oct - 2025 | 16 - Oct - 2025 | 8950 GBP |
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Course Syllabus
Course Description
This is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss and their organization’s success.
In this program you will learn how to:
- Manage a network of working relations
- Communicate effectively
- Manage time for yourself and others
- Manage the performance of admin staff
- Improve written communications
- Organise office systems
Course Objective
Participants attending this programme will:
- Extend their understanding of their roles and the key contribution they make to organisational success
- Review their working relationships
- Review and developed their personal organisation, communication and interpersonal skills
- Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Course Outlines
Program Introduction/ Roles, Competences and Personal Effectiveness
- Program introduction and objectives
- Action planning
- The ‘competence’ model of skills, behaviours and values
- Personal competence review
- Time management constraints – resources, systems, other people and self
- Handling requests and conflicting priorities
Team Working, Communication & Meetings
- Team working and team roles
- Briefing skills - giving, receiving and passing on
- Organising, and participating in, meetings
- Notes, minutes and follow-up
Managing Working Relationships
- Delegation – giving and receiving
- Communication and listening skills
- Assertiveness, conflict and criticism
- People problems and problem people
Managing Time/Desk Management/Written Communication Skills
- Managing interruptions and access
- Planning and priority setting
- Office layout and ergonomics
- Managing the paper-load
- Getting the best from e-mail and office technology
- Report and letter writing
- Setting & developing company writing standards
- Editing and proof-reading skills
Managing Staff Performance/Action planning
- Dimensions of performance
- Motivation
- Appraisal
- Coaching and on-job training skills