The Support Staff and Administrative Assistant Course

Enhance support staff and administrative assistant skills. Join this course to acquire techniques for effective office management and administrative support within organizations. BMC Training offers The Support Staff and Administrative Assistant Course in Secretarial and Administration Courses.

  • English
  • 186 Training Sessions
  • Confirmed
  • One Week
The Support Staff and Administrative Assistant Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Dubai , UAE 27 - Apr - 2025 1 - May - 2025 4987.5 GBP
Paris , France 27 - Apr - 2025 1 - May - 2025 6700 GBP
Hong Kong , Hong Kong 27 - Apr - 2025 1 - May - 2025 8500 GBP
Tokyo , Japan 27 - Apr - 2025 1 - May - 2025 9750 GBP
Geneva , Switzerland 27 - Apr - 2025 1 - May - 2025 8950 GBP
Istanbul , Turkey 11 - May - 2025 15 - May - 2025 4700 GBP
Bali , Indonesia 11 - May - 2025 15 - May - 2025 8100 GBP
Singapore , Singapore 11 - May - 2025 15 - May - 2025 7500 GBP
Washington , United States 11 - May - 2025 15 - May - 2025 11000 GBP
Kuala Lumpur , Malaysia 4 - May - 2025 8 - May - 2025 4750 GBP
Rome , Italy 4 - May - 2025 8 - May - 2025 7300 GBP
Barcelona , Spain 4 - May - 2025 8 - May - 2025 6950 GBP
Zurich , Switzerland 4 - May - 2025 8 - May - 2025 7950 GBP
Dubai , UAE 18 - May - 2025 22 - May - 2025 4987.5 GBP
Paris , France 18 - May - 2025 22 - May - 2025 6700 GBP
Hong Kong , Hong Kong 18 - May - 2025 22 - May - 2025 8500 GBP
Tokyo , Japan 18 - May - 2025 22 - May - 2025 9750 GBP
London , UK 25 - May - 2025 29 - May - 2025 4950 GBP
Madrid , Spain 25 - May - 2025 29 - May - 2025 6950 GBP
Munich , Germany 25 - May - 2025 29 - May - 2025 7900 GBP
Berlin , Germany 25 - May - 2025 29 - May - 2025 7900 GBP
New York , United States 25 - May - 2025 29 - May - 2025 10900 GBP
Amsterdam , Netherlands 25 - May - 2025 29 - May - 2025 8100 GBP
Milan , Italy 25 - May - 2025 29 - May - 2025 6950 GBP
Dubai , UAE 11 - May - 2025 15 - May - 2025 4987.5 GBP
Paris , France 11 - May - 2025 15 - May - 2025 6700 GBP
Hong Kong , Hong Kong 11 - May - 2025 15 - May - 2025 8500 GBP
Tokyo , Japan 11 - May - 2025 15 - May - 2025 9750 GBP
Taipei , Taiwan 11 - May - 2025 15 - May - 2025 9300 GBP
Sydney , Australia 4 - May - 2025 8 - May - 2025 10900 GBP
Interlaken , Switzerland 4 - May - 2025 8 - May - 2025 8950 GBP
Geneva , Switzerland 18 - May - 2025 22 - May - 2025 8950 GBP
Geneva , Switzerland 11 - May - 2025 15 - May - 2025 8950 GBP
Dubai , UAE 8 - Jun - 2025 12 - Jun - 2025 4987.5 GBP
Paris , France 8 - Jun - 2025 12 - Jun - 2025 6700 GBP
Hong Kong , Hong Kong 8 - Jun - 2025 12 - Jun - 2025 8500 GBP
Tokyo , Japan 8 - Jun - 2025 12 - Jun - 2025 9750 GBP
Kuala Lumpur , Malaysia 15 - Jun - 2025 19 - Jun - 2025 4750 GBP
Rome , Italy 15 - Jun - 2025 19 - Jun - 2025 7300 GBP
Barcelona , Spain 15 - Jun - 2025 19 - Jun - 2025 6950 GBP
Zurich , Switzerland 15 - Jun - 2025 19 - Jun - 2025 7950 GBP
Kuala Lumpur , Malaysia 22 - Jun - 2025 26 - Jun - 2025 4750 GBP
Rome , Italy 22 - Jun - 2025 26 - Jun - 2025 7300 GBP
Barcelona , Spain 22 - Jun - 2025 26 - Jun - 2025 6950 GBP
Zurich , Switzerland 22 - Jun - 2025 26 - Jun - 2025 7950 GBP
London , UK 1 - Jun - 2025 5 - Jun - 2025 4950 GBP
Madrid , Spain 1 - Jun - 2025 5 - Jun - 2025 6950 GBP
Munich , Germany 1 - Jun - 2025 5 - Jun - 2025 7900 GBP
Berlin , Germany 1 - Jun - 2025 5 - Jun - 2025 7900 GBP
New York , United States 1 - Jun - 2025 5 - Jun - 2025 10900 GBP
Amsterdam , Netherlands 1 - Jun - 2025 5 - Jun - 2025 8100 GBP
Milan , Italy 1 - Jun - 2025 5 - Jun - 2025 6950 GBP
Dubai , UAE 22 - Jun - 2025 26 - Jun - 2025 4987.5 GBP
Paris , France 22 - Jun - 2025 26 - Jun - 2025 6700 GBP
Hong Kong , Hong Kong 22 - Jun - 2025 26 - Jun - 2025 8500 GBP
Tokyo , Japan 22 - Jun - 2025 26 - Jun - 2025 9750 GBP
Dubai , UAE 1 - Jun - 2025 5 - Jun - 2025 4987.5 GBP
Paris , France 1 - Jun - 2025 5 - Jun - 2025 6700 GBP
Hong Kong , Hong Kong 1 - Jun - 2025 5 - Jun - 2025 8500 GBP
Tokyo , Japan 1 - Jun - 2025 5 - Jun - 2025 9750 GBP
Geneva , Switzerland 8 - Jun - 2025 12 - Jun - 2025 8950 GBP
Sydney , Australia 15 - Jun - 2025 19 - Jun - 2025 10900 GBP
Interlaken , Switzerland 15 - Jun - 2025 19 - Jun - 2025 8950 GBP
Sydney , Australia 22 - Jun - 2025 26 - Jun - 2025 10900 GBP
Interlaken , Switzerland 22 - Jun - 2025 26 - Jun - 2025 8950 GBP
Geneva , Switzerland 22 - Jun - 2025 26 - Jun - 2025 8950 GBP
Geneva , Switzerland 1 - Jun - 2025 5 - Jun - 2025 8950 GBP
Istanbul , Turkey 6 - Jul - 2025 10 - Jul - 2025 4700 GBP
Bali , Indonesia 6 - Jul - 2025 10 - Jul - 2025 8100 GBP
Singapore , Singapore 6 - Jul - 2025 10 - Jul - 2025 7500 GBP
Washington , United States 6 - Jul - 2025 10 - Jul - 2025 11000 GBP
Kuala Lumpur , Malaysia 13 - Jul - 2025 17 - Jul - 2025 4750 GBP
Rome , Italy 13 - Jul - 2025 17 - Jul - 2025 7300 GBP
Barcelona , Spain 13 - Jul - 2025 17 - Jul - 2025 6950 GBP
Zurich , Switzerland 13 - Jul - 2025 17 - Jul - 2025 7950 GBP
Kuala Lumpur , Malaysia 20 - Jul - 2025 24 - Jul - 2025 4750 GBP
Rome , Italy 20 - Jul - 2025 24 - Jul - 2025 7300 GBP
Barcelona , Spain 20 - Jul - 2025 24 - Jul - 2025 6950 GBP
Zurich , Switzerland 20 - Jul - 2025 24 - Jul - 2025 7950 GBP
London , UK 27 - Jul - 2025 31 - Jul - 2025 4950 GBP
Madrid , Spain 27 - Jul - 2025 31 - Jul - 2025 6950 GBP
Munich , Germany 27 - Jul - 2025 31 - Jul - 2025 7900 GBP
Berlin , Germany 27 - Jul - 2025 31 - Jul - 2025 7900 GBP
New York , United States 27 - Jul - 2025 31 - Jul - 2025 10900 GBP
Amsterdam , Netherlands 27 - Jul - 2025 31 - Jul - 2025 8100 GBP
Milan , Italy 27 - Jul - 2025 31 - Jul - 2025 6950 GBP
Dubai , UAE 6 - Jul - 2025 10 - Jul - 2025 4987.5 GBP
Paris , France 6 - Jul - 2025 10 - Jul - 2025 6700 GBP
Hong Kong , Hong Kong 6 - Jul - 2025 10 - Jul - 2025 8500 GBP
Tokyo , Japan 6 - Jul - 2025 10 - Jul - 2025 9750 GBP
Taipei , Taiwan 6 - Jul - 2025 10 - Jul - 2025 9300 GBP
Sydney , Australia 13 - Jul - 2025 17 - Jul - 2025 10900 GBP
Interlaken , Switzerland 13 - Jul - 2025 17 - Jul - 2025 8950 GBP
Sydney , Australia 20 - Jul - 2025 24 - Jul - 2025 10900 GBP
Interlaken , Switzerland 20 - Jul - 2025 24 - Jul - 2025 8950 GBP
Geneva , Switzerland 6 - Jul - 2025 10 - Jul - 2025 8950 GBP
Dubai , UAE 3 - Aug - 2025 7 - Aug - 2025 4987.5 GBP
Paris , France 3 - Aug - 2025 7 - Aug - 2025 6700 GBP
Hong Kong , Hong Kong 3 - Aug - 2025 7 - Aug - 2025 8500 GBP
Tokyo , Japan 3 - Aug - 2025 7 - Aug - 2025 9750 GBP
Kuala Lumpur , Malaysia 10 - Aug - 2025 14 - Aug - 2025 4750 GBP
Rome , Italy 10 - Aug - 2025 14 - Aug - 2025 7300 GBP
Barcelona , Spain 10 - Aug - 2025 14 - Aug - 2025 6950 GBP
Zurich , Switzerland 10 - Aug - 2025 14 - Aug - 2025 7950 GBP
Kuala Lumpur , Malaysia 17 - Aug - 2025 21 - Aug - 2025 4750 GBP
Rome , Italy 17 - Aug - 2025 21 - Aug - 2025 7300 GBP
Barcelona , Spain 17 - Aug - 2025 21 - Aug - 2025 6950 GBP
Zurich , Switzerland 17 - Aug - 2025 21 - Aug - 2025 7950 GBP
London , UK 24 - Aug - 2025 28 - Aug - 2025 4950 GBP
Madrid , Spain 24 - Aug - 2025 28 - Aug - 2025 6950 GBP
Munich , Germany 24 - Aug - 2025 28 - Aug - 2025 7900 GBP
Berlin , Germany 24 - Aug - 2025 28 - Aug - 2025 7900 GBP
New York , United States 24 - Aug - 2025 28 - Aug - 2025 10900 GBP
Amsterdam , Netherlands 24 - Aug - 2025 28 - Aug - 2025 8100 GBP
Milan , Italy 24 - Aug - 2025 28 - Aug - 2025 6950 GBP
Dubai , UAE 17 - Aug - 2025 21 - Aug - 2025 4987.5 GBP
Paris , France 17 - Aug - 2025 21 - Aug - 2025 6700 GBP
Hong Kong , Hong Kong 17 - Aug - 2025 21 - Aug - 2025 8500 GBP
Tokyo , Japan 17 - Aug - 2025 21 - Aug - 2025 9750 GBP
Dubai , UAE 24 - Aug - 2025 28 - Aug - 2025 4987.5 GBP
Paris , France 24 - Aug - 2025 28 - Aug - 2025 6700 GBP
Hong Kong , Hong Kong 24 - Aug - 2025 28 - Aug - 2025 8500 GBP
Tokyo , Japan 24 - Aug - 2025 28 - Aug - 2025 9750 GBP
Geneva , Switzerland 3 - Aug - 2025 7 - Aug - 2025 8950 GBP
Sydney , Australia 10 - Aug - 2025 14 - Aug - 2025 10900 GBP
Interlaken , Switzerland 10 - Aug - 2025 14 - Aug - 2025 8950 GBP
Sydney , Australia 17 - Aug - 2025 21 - Aug - 2025 10900 GBP
Interlaken , Switzerland 17 - Aug - 2025 21 - Aug - 2025 8950 GBP
Geneva , Switzerland 17 - Aug - 2025 21 - Aug - 2025 8950 GBP
Geneva , Switzerland 24 - Aug - 2025 28 - Aug - 2025 8950 GBP
Istanbul , Turkey 28 - Sep - 2025 2 - Oct - 2025 4700 GBP
Bali , Indonesia 28 - Sep - 2025 2 - Oct - 2025 8100 GBP
Singapore , Singapore 28 - Sep - 2025 2 - Oct - 2025 7500 GBP
Washington , United States 28 - Sep - 2025 2 - Oct - 2025 11000 GBP
Kuala Lumpur , Malaysia 7 - Sep - 2025 11 - Sep - 2025 4750 GBP
Rome , Italy 7 - Sep - 2025 11 - Sep - 2025 7300 GBP
Barcelona , Spain 7 - Sep - 2025 11 - Sep - 2025 6950 GBP
Zurich , Switzerland 7 - Sep - 2025 11 - Sep - 2025 7950 GBP
Dubai , UAE 14 - Sep - 2025 18 - Sep - 2025 4987.5 GBP
Paris , France 14 - Sep - 2025 18 - Sep - 2025 6700 GBP
Hong Kong , Hong Kong 14 - Sep - 2025 18 - Sep - 2025 8500 GBP
Tokyo , Japan 14 - Sep - 2025 18 - Sep - 2025 9750 GBP
London , UK 21 - Sep - 2025 25 - Sep - 2025 4950 GBP
Madrid , Spain 21 - Sep - 2025 25 - Sep - 2025 6950 GBP
Munich , Germany 21 - Sep - 2025 25 - Sep - 2025 7900 GBP
Berlin , Germany 21 - Sep - 2025 25 - Sep - 2025 7900 GBP
New York , United States 21 - Sep - 2025 25 - Sep - 2025 10900 GBP
Amsterdam , Netherlands 21 - Sep - 2025 25 - Sep - 2025 8100 GBP
Milan , Italy 21 - Sep - 2025 25 - Sep - 2025 6950 GBP
Dubai , UAE 28 - Sep - 2025 2 - Oct - 2025 4987.5 GBP
Paris , France 28 - Sep - 2025 2 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 28 - Sep - 2025 2 - Oct - 2025 8500 GBP
Tokyo , Japan 28 - Sep - 2025 2 - Oct - 2025 9750 GBP
Taipei , Taiwan 28 - Sep - 2025 2 - Oct - 2025 9300 GBP
Sydney , Australia 7 - Sep - 2025 11 - Sep - 2025 10900 GBP
Interlaken , Switzerland 7 - Sep - 2025 11 - Sep - 2025 8950 GBP
Geneva , Switzerland 14 - Sep - 2025 18 - Sep - 2025 8950 GBP
Geneva , Switzerland 28 - Sep - 2025 2 - Oct - 2025 8950 GBP
Dubai , UAE 19 - Oct - 2025 23 - Oct - 2025 4987.5 GBP
Paris , France 19 - Oct - 2025 23 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 19 - Oct - 2025 23 - Oct - 2025 8500 GBP
Tokyo , Japan 19 - Oct - 2025 23 - Oct - 2025 9750 GBP
Kuala Lumpur , Malaysia 5 - Oct - 2025 9 - Oct - 2025 4750 GBP
Rome , Italy 5 - Oct - 2025 9 - Oct - 2025 7300 GBP
Barcelona , Spain 5 - Oct - 2025 9 - Oct - 2025 6950 GBP
Zurich , Switzerland 5 - Oct - 2025 9 - Oct - 2025 7950 GBP
London , UK 12 - Oct - 2025 16 - Oct - 2025 4950 GBP
Madrid , Spain 12 - Oct - 2025 16 - Oct - 2025 6950 GBP
Munich , Germany 12 - Oct - 2025 16 - Oct - 2025 7900 GBP
Berlin , Germany 12 - Oct - 2025 16 - Oct - 2025 7900 GBP
New York , United States 12 - Oct - 2025 16 - Oct - 2025 10900 GBP
Amsterdam , Netherlands 12 - Oct - 2025 16 - Oct - 2025 8100 GBP
Milan , Italy 12 - Oct - 2025 16 - Oct - 2025 6950 GBP
Dubai , UAE 5 - Oct - 2025 9 - Oct - 2025 4987.5 GBP
Paris , France 5 - Oct - 2025 9 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 5 - Oct - 2025 9 - Oct - 2025 8500 GBP
Tokyo , Japan 5 - Oct - 2025 9 - Oct - 2025 9750 GBP
Dubai , UAE 12 - Oct - 2025 16 - Oct - 2025 4987.5 GBP
Paris , France 12 - Oct - 2025 16 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 12 - Oct - 2025 16 - Oct - 2025 8500 GBP
Tokyo , Japan 12 - Oct - 2025 16 - Oct - 2025 9750 GBP
Geneva , Switzerland 19 - Oct - 2025 23 - Oct - 2025 8950 GBP
Sydney , Australia 5 - Oct - 2025 9 - Oct - 2025 10900 GBP
Interlaken , Switzerland 5 - Oct - 2025 9 - Oct - 2025 8950 GBP
Geneva , Switzerland 5 - Oct - 2025 9 - Oct - 2025 8950 GBP
Geneva , Switzerland 12 - Oct - 2025 16 - Oct - 2025 8950 GBP

Course Syllabus

Course Description

This is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss and their organization’s success.
In this program you will learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Organise office systems

Course Objective

Participants attending this programme will:

  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and developed their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Course Outlines

Program Introduction/ Roles, Competences and Personal Effectiveness

  • Program introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Personal competence review 
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

Team Working, Communication & Meetings

  • Team working and team roles
  • Briefing skills - giving, receiving and passing on
  • Organising, and participating in, meetings
  • Notes, minutes and follow-up

Managing Working Relationships

  • Delegation – giving and receiving
  • Communication and listening skills
  • Assertiveness, conflict and criticism
  • People problems and problem people

Managing Time/Desk Management/Written Communication Skills

  • Managing interruptions and access
  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load
  • Getting the best from e-mail and office technology
  • Report and letter writing
  • Setting & developing company writing standards
  • Editing and proof-reading skills

Managing Staff Performance/Action planning

  • Dimensions of performance
  • Motivation
  • Appraisal
  • Coaching and on-job training skills

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