Introduction

Reflecting the latest practices, trends, and emerging developments, this course guides you step by step through the management of all supply chain activity--including issues related to both domestic and global supply chains. Comprehensive, one-of-a-kind coverage encompasses operations, purchasing, logistics, and process integration.

Course Objectives

On completion of this course you should be able to:

• Describe a supply chain and define supply chain management.
• Describe the objectives and elements of supply chain management.
• Describe local, regional, and global supply chain management activities
• Describe a brief history and current trends in supply chain management
• Understand the bullwhip effect and how it impacts the supply chain

Course Outline

Supply Chain Management: An Overview

• Supply chain management defined
• The importance of supply chain management
• The origins of supply chain management
• The foundations of supply chain management
• Current trends in supply chain management

Supply Issues in Supply Chain Management

• Introduction to Purchasing management
• The role of supply management in an organization
• The Manual Purchasing system vs. Electronic Procurement systems
• The Make-or-Buy decision
• Roles of the supply base
• Purchasing Organization and the advantages of Centralization and Decentralization
• Procurement in Government and Nonprofit Agencies

Creating and Managing Supplier Relationships

• Building trust
• Shared Vision and Objectives
• Personal Relationships
• Mutual Benefits and Needs
• Commitment and Top Management Support
• Change management
• Performance metrics
• Continuous improvement

Ethical and Sustainable Sources

• Ethical and sustainable sources defined
• Developing ethical and sustainable sources strategies
• Ethical and sustainable sourcing initiatives
• Early supplier involvement
• Strategic alliance development
• Rewarding supplier performance
• Benchmarking successful sourcing practices

Demand Forecasting

• Introduction to demand forecasting
• The importance of demand forecasting
• Forecasting techniques
• Forecast accuracy
• Collaborative planning, forecasting, and replenishment

Resource Planning Systems

• Operations planning
• The aggregate production plan
• The master production schedule
• The material requirement plan
• Capacity planning
• The distribution requirements plan
• The legacy material requirements planning systems
• The development of enterprise resource planning systems
• Implementation

Inventory Management

• Introduction to Inventory Management
• Dependent demand Vs. Independent demand
• Concepts and Tools of Inventory management
• Inventory models
• The Economic Order Quantity model
• The Quantity Discount Model
• The Statistical Reorder Point

Process Management – Lean and Six Sigma in the Supply Chain

• Lean production and the Toyota production system
• Lean thinking and Supply Chain Management
• The Elements of Lean
• The origins of Six Sigma quality
• Comparing Six Sigma and Lean
• Six Sigma and Supply Chain Management
• The statistical tools of six sigma

Distribution Issues in Supply Chain Management

• Transportation fundamentals
• Warehousing and Distribution
• The impact of Logistics on Supply Chain Management
• Environmental sustainability in logistics
• Logistics management software applications
• Global logistics and Reverse logistics

Customer Relationship Management

• Definition of Customer relationship management
• Key tools and components of CRM
  • Segmenting customers
  • Predicting customer behaviors
  • Customer value determination
  • Automated sales force tools
• Designing and implementing a successful CRM program
• Recent trends in CRM