A Balanced Approach To Supply Chain Management Course

Introduction

Reflecting the latest practices, trends, and emerging developments, this course guides you step by step through the management of all supply chain activity--including issues related to both domestic and global supply chains. Comprehensive, one-of-a-kind coverage encompasses operations, purchasing, logistics, and process integration.

Course Objectives

On completion of this course you should be able to:

• Describe a supply chain and define supply chain management.
• Describe the objectives and elements of supply chain management.
• Describe local, regional, and global supply chain management activities
• Describe a brief history and current trends in supply chain management
• Understand the bullwhip effect and how it impacts the supply chain

Course Outline

Supply Chain Management: An Overview

• Supply chain management defined
• The importance of supply chain management
• The origins of supply chain management
• The foundations of supply chain management
• Current trends in supply chain management

Supply Issues in Supply Chain Management

• Introduction to Purchasing management
• The role of supply management in an organization
• The Manual Purchasing system vs. Electronic Procurement systems
• The Make-or-Buy decision
• Roles of the supply base
• Purchasing Organization and the advantages of Centralization and Decentralization
• Procurement in Government and Nonprofit Agencies

Creating and Managing Supplier Relationships

• Building trust
• Shared Vision and Objectives
• Personal Relationships
• Mutual Benefits and Needs
• Commitment and Top Management Support
• Change management
• Performance metrics
• Continuous improvement

Ethical and Sustainable Sources

• Ethical and sustainable sources defined
• Developing ethical and sustainable sources strategies
• Ethical and sustainable sourcing initiatives
• Early supplier involvement
• Strategic alliance development
• Rewarding supplier performance
• Benchmarking successful sourcing practices

Demand Forecasting

• Introduction to demand forecasting
• The importance of demand forecasting
• Forecasting techniques
• Forecast accuracy
• Collaborative planning, forecasting, and replenishment

Resource Planning Systems

• Operations planning
• The aggregate production plan
• The master production schedule
• The material requirement plan
• Capacity planning
• The distribution requirements plan
• The legacy material requirements planning systems
• The development of enterprise resource planning systems
• Implementation

Inventory Management

• Introduction to Inventory Management
• Dependent demand Vs. Independent demand
• Concepts and Tools of Inventory management
• Inventory models
• The Economic Order Quantity model
• The Quantity Discount Model
• The Statistical Reorder Point

Process Management – Lean and Six Sigma in the Supply Chain

• Lean production and the Toyota production system
• Lean thinking and Supply Chain Management
• The Elements of Lean
• The origins of Six Sigma quality
• Comparing Six Sigma and Lean
• Six Sigma and Supply Chain Management
• The statistical tools of six sigma

Distribution Issues in Supply Chain Management

• Transportation fundamentals
• Warehousing and Distribution
• The impact of Logistics on Supply Chain Management
• Environmental sustainability in logistics
• Logistics management software applications
• Global logistics and Reverse logistics

Customer Relationship Management

• Definition of Customer relationship management
• Key tools and components of CRM
  • Segmenting customers
  • Predicting customer behaviors
  • Customer value determination
  • Automated sales force tools
• Designing and implementing a successful CRM program
• Recent trends in CRM