/  Achieving Professional Excellence Training

Achieving Professional Excellence Training

BMC Training provides a training course in Achieving Professional Excellence in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Istanbul
    27 - 1 - 2019
    7 - 2 - 2019
  • Bali
    27 - 1 - 2019
    7 - 2 - 2019
  • Singapore
    27 - 1 - 2019
    7 - 2 - 2019
  • Kuala Lumpur
    20 - 1 - 2019
    31 - 1 - 2019
  • Rome
    20 - 1 - 2019
    31 - 1 - 2019
  • Rome
    20 - 1 - 2019
    31 - 1 - 2019
  • Barcelona
    20 - 1 - 2019
    31 - 1 - 2019
  • Zurich
    20 - 1 - 2019
    31 - 1 - 2019
  • London
    13 - 1 - 2019
    24 - 1 - 2019
  • Madrid
    13 - 1 - 2019
    24 - 1 - 2019
  • Munich
    13 - 1 - 2019
    24 - 1 - 2019
  • Berlin
    13 - 1 - 2019
    24 - 1 - 2019
  • Dubai
    6 - 1 - 2019
    17 - 1 - 2019
  • Paris
    6 - 1 - 2019
    17 - 1 - 2019
  • Hong Kong
    6 - 1 - 2019
    17 - 1 - 2019
  • Kuala Lumpur
    24 - 2 - 2019
    7 - 3 - 2019
  • Rome
    24 - 2 - 2019
    7 - 3 - 2019
  • Rome
    24 - 2 - 2019
    7 - 3 - 2019
  • Barcelona
    24 - 2 - 2019
    7 - 3 - 2019
  • Zurich
    24 - 2 - 2019
    7 - 3 - 2019
  • London
    17 - 2 - 2019
    28 - 2 - 2019
  • Madrid
    17 - 2 - 2019
    28 - 2 - 2019
  • Munich
    17 - 2 - 2019
    28 - 2 - 2019
  • Berlin
    17 - 2 - 2019
    28 - 2 - 2019
  • Istanbul
    10 - 2 - 2019
    21 - 2 - 2019
  • Bali
    10 - 2 - 2019
    21 - 2 - 2019
  • Singapore
    10 - 2 - 2019
    21 - 2 - 2019
  • Dubai
    3 - 2 - 2019
    14 - 2 - 2019
  • Paris
    3 - 2 - 2019
    14 - 2 - 2019
  • Hong Kong
    3 - 2 - 2019
    14 - 2 - 2019
  • Istanbul
    17 - 3 - 2019
    28 - 3 - 2019
  • Bali
    17 - 3 - 2019
    28 - 3 - 2019
  • Singapore
    17 - 3 - 2019
    28 - 3 - 2019
  • Kuala Lumpur
    10 - 3 - 2019
    21 - 3 - 2019
  • Rome
    10 - 3 - 2019
    21 - 3 - 2019
  • Rome
    10 - 3 - 2019
    21 - 3 - 2019
  • Barcelona
    10 - 3 - 2019
    21 - 3 - 2019
  • Zurich
    10 - 3 - 2019
    21 - 3 - 2019
  • London
    3 - 3 - 2019
    14 - 3 - 2019
  • Madrid
    3 - 3 - 2019
    14 - 3 - 2019
  • Munich
    3 - 3 - 2019
    14 - 3 - 2019
  • Berlin
    3 - 3 - 2019
    14 - 3 - 2019
  • Dubai
    24 - 3 - 2019
    4 - 4 - 2019
  • Paris
    24 - 3 - 2019
    4 - 4 - 2019
  • Hong Kong
    24 - 3 - 2019
    4 - 4 - 2019
  • Kuala Lumpur
    28 - 4 - 2019
    9 - 5 - 2019
  • Rome
    28 - 4 - 2019
    9 - 5 - 2019
  • Rome
    28 - 4 - 2019
    9 - 5 - 2019
  • Barcelona
    28 - 4 - 2019
    9 - 5 - 2019
  • Zurich
    28 - 4 - 2019
    9 - 5 - 2019
  • London
    7 - 4 - 2019
    18 - 4 - 2019
  • Madrid
    7 - 4 - 2019
    18 - 4 - 2019
  • Munich
    7 - 4 - 2019
    18 - 4 - 2019
  • Berlin
    7 - 4 - 2019
    18 - 4 - 2019
  • Istanbul
    14 - 4 - 2019
    25 - 4 - 2019
  • Bali
    14 - 4 - 2019
    25 - 4 - 2019
  • Singapore
    14 - 4 - 2019
    25 - 4 - 2019
  • Dubai
    21 - 4 - 2019
    2 - 5 - 2019
  • Paris
    21 - 4 - 2019
    2 - 5 - 2019
  • Hong Kong
    21 - 4 - 2019
    2 - 5 - 2019
  • Istanbul
    12 - 5 - 2019
    23 - 5 - 2019
  • Bali
    12 - 5 - 2019
    23 - 5 - 2019
  • Singapore
    12 - 5 - 2019
    23 - 5 - 2019
  • Kuala Lumpur
    5 - 5 - 2019
    16 - 5 - 2019
  • Rome
    5 - 5 - 2019
    16 - 5 - 2019
  • Rome
    5 - 5 - 2019
    16 - 5 - 2019
  • Barcelona
    5 - 5 - 2019
    16 - 5 - 2019
  • Zurich
    5 - 5 - 2019
    16 - 5 - 2019
  • London
    19 - 5 - 2019
    30 - 5 - 2019
  • Madrid
    19 - 5 - 2019
    30 - 5 - 2019
  • Munich
    19 - 5 - 2019
    30 - 5 - 2019
  • Berlin
    19 - 5 - 2019
    30 - 5 - 2019
  • Dubai
    26 - 5 - 2019
    6 - 6 - 2019
  • Paris
    26 - 5 - 2019
    6 - 6 - 2019
  • Hong Kong
    26 - 5 - 2019
    6 - 6 - 2019
  • Kuala Lumpur
    9 - 6 - 2019
    20 - 6 - 2019
  • Rome
    9 - 6 - 2019
    20 - 6 - 2019
  • Rome
    9 - 6 - 2019
    20 - 6 - 2019
  • Barcelona
    9 - 6 - 2019
    20 - 6 - 2019
  • Zurich
    9 - 6 - 2019
    20 - 6 - 2019
  • London
    16 - 6 - 2019
    27 - 6 - 2019
  • Madrid
    16 - 6 - 2019
    27 - 6 - 2019
  • Munich
    16 - 6 - 2019
    27 - 6 - 2019
  • Berlin
    16 - 6 - 2019
    27 - 6 - 2019
  • Istanbul
    23 - 6 - 2019
    4 - 7 - 2019
  • Bali
    23 - 6 - 2019
    4 - 7 - 2019
  • Singapore
    23 - 6 - 2019
    4 - 7 - 2019
  • Dubai
    2 - 6 - 2019
    13 - 6 - 2019
  • Paris
    2 - 6 - 2019
    13 - 6 - 2019
  • Hong Kong
    2 - 6 - 2019
    13 - 6 - 2019
  • Istanbul
    7 - 7 - 2019
    18 - 7 - 2019
  • Bali
    7 - 7 - 2019
    18 - 7 - 2019
  • Singapore
    7 - 7 - 2019
    18 - 7 - 2019
  • Kuala Lumpur
    14 - 7 - 2019
    25 - 7 - 2019
  • Rome
    14 - 7 - 2019
    25 - 7 - 2019
  • Rome
    14 - 7 - 2019
    25 - 7 - 2019
  • Barcelona
    14 - 7 - 2019
    25 - 7 - 2019
  • Zurich
    14 - 7 - 2019
    25 - 7 - 2019
  • London
    21 - 7 - 2019
    1 - 8 - 2019
  • Madrid
    21 - 7 - 2019
    1 - 8 - 2019
  • Munich
    21 - 7 - 2019
    1 - 8 - 2019
  • Berlin
    21 - 7 - 2019
    1 - 8 - 2019
  • Dubai
    28 - 7 - 2019
    8 - 8 - 2019
  • Paris
    28 - 7 - 2019
    8 - 8 - 2019
  • Hong Kong
    28 - 7 - 2019
    8 - 8 - 2019
  • Kuala Lumpur
    4 - 8 - 2019
    15 - 8 - 2019
  • Rome
    4 - 8 - 2019
    15 - 8 - 2019
  • Rome
    4 - 8 - 2019
    15 - 8 - 2019
  • Barcelona
    4 - 8 - 2019
    15 - 8 - 2019
  • Zurich
    4 - 8 - 2019
    15 - 8 - 2019
  • London
    11 - 8 - 2019
    22 - 8 - 2019
  • Madrid
    11 - 8 - 2019
    22 - 8 - 2019
  • Munich
    11 - 8 - 2019
    22 - 8 - 2019
  • Berlin
    11 - 8 - 2019
    22 - 8 - 2019
  • Istanbul
    18 - 8 - 2019
    29 - 8 - 2019
  • Bali
    18 - 8 - 2019
    29 - 8 - 2019
  • Singapore
    18 - 8 - 2019
    29 - 8 - 2019
  • Dubai
    25 - 8 - 2019
    5 - 9 - 2019
  • Paris
    25 - 8 - 2019
    5 - 9 - 2019
  • Hong Kong
    25 - 8 - 2019
    5 - 9 - 2019
  • Istanbul
    22 - 9 - 2019
    3 - 10 - 2019
  • Bali
    22 - 9 - 2019
    3 - 10 - 2019
  • Singapore
    22 - 9 - 2019
    3 - 10 - 2019
  • Kuala Lumpur
    1 - 9 - 2019
    12 - 9 - 2019
  • Rome
    1 - 9 - 2019
    12 - 9 - 2019
  • Rome
    1 - 9 - 2019
    12 - 9 - 2019
  • Barcelona
    1 - 9 - 2019
    12 - 9 - 2019
  • Zurich
    1 - 9 - 2019
    12 - 9 - 2019
  • London
    8 - 9 - 2019
    19 - 9 - 2019
  • Madrid
    8 - 9 - 2019
    19 - 9 - 2019
  • Munich
    8 - 9 - 2019
    19 - 9 - 2019
  • Berlin
    8 - 9 - 2019
    19 - 9 - 2019
  • Dubai
    15 - 9 - 2019
    26 - 9 - 2019
  • Paris
    15 - 9 - 2019
    26 - 9 - 2019
  • Hong Kong
    15 - 9 - 2019
    26 - 9 - 2019
  • Kuala Lumpur
    20 - 10 - 2019
    31 - 10 - 2019
  • Rome
    20 - 10 - 2019
    31 - 10 - 2019
  • Rome
    20 - 10 - 2019
    31 - 10 - 2019
  • Barcelona
    20 - 10 - 2019
    31 - 10 - 2019
  • Zurich
    20 - 10 - 2019
    31 - 10 - 2019
  • London
    27 - 10 - 2019
    7 - 11 - 2019
  • Madrid
    27 - 10 - 2019
    7 - 11 - 2019
  • Munich
    27 - 10 - 2019
    7 - 11 - 2019
  • Berlin
    27 - 10 - 2019
    7 - 11 - 2019
  • Istanbul
    6 - 10 - 2019
    17 - 10 - 2019
  • Bali
    6 - 10 - 2019
    17 - 10 - 2019
  • Singapore
    6 - 10 - 2019
    17 - 10 - 2019
  • Dubai
    13 - 10 - 2019
    24 - 10 - 2019
  • Paris
    13 - 10 - 2019
    24 - 10 - 2019
  • Hong Kong
    13 - 10 - 2019
    24 - 10 - 2019
  • Istanbul
    3 - 11 - 2019
    14 - 11 - 2019
  • Bali
    3 - 11 - 2019
    14 - 11 - 2019
  • Singapore
    3 - 11 - 2019
    14 - 11 - 2019
  • Kuala Lumpur
    17 - 11 - 2019
    28 - 11 - 2019
  • Rome
    17 - 11 - 2019
    28 - 11 - 2019
  • Rome
    17 - 11 - 2019
    28 - 11 - 2019
  • Barcelona
    17 - 11 - 2019
    28 - 11 - 2019
  • Zurich
    17 - 11 - 2019
    28 - 11 - 2019
  • London
    3 - 11 - 2019
    14 - 11 - 2019
  • Madrid
    3 - 11 - 2019
    14 - 11 - 2019
  • Munich
    3 - 11 - 2019
    14 - 11 - 2019
  • Berlin
    3 - 11 - 2019
    14 - 11 - 2019
  • Dubai
    10 - 11 - 2019
    21 - 11 - 2019
  • Paris
    10 - 11 - 2019
    21 - 11 - 2019
  • Hong Kong
    10 - 11 - 2019
    21 - 11 - 2019
  • Kuala Lumpur
    15 - 12 - 2019
    26 - 12 - 2019
  • Rome
    15 - 12 - 2019
    26 - 12 - 2019
  • Rome
    15 - 12 - 2019
    26 - 12 - 2019
  • Barcelona
    15 - 12 - 2019
    26 - 12 - 2019
  • Zurich
    15 - 12 - 2019
    26 - 12 - 2019
  • London
    22 - 12 - 2019
    2 - 1 - 2020
  • Madrid
    22 - 12 - 2019
    2 - 1 - 2020
  • Munich
    22 - 12 - 2019
    2 - 1 - 2020
  • Berlin
    22 - 12 - 2019
    2 - 1 - 2020
  • Istanbul
    1 - 12 - 2019
    12 - 12 - 2019
  • Bali
    1 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    12 - 12 - 2019
  • Dubai
    8 - 12 - 2019
    19 - 12 - 2019
  • Paris
    8 - 12 - 2019
    19 - 12 - 2019
  • Hong Kong
    8 - 12 - 2019
    19 - 12 - 2019

Introduction

This highly interactive 10-day programme is designed to help participants review and develop the inter-related skills of communication, planning, negotiation and presentation so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

Drawing on classical learning, psycho-linguistic research and ideas associated with NLP and Emotional Intelligence during Week 2, this practical programme helps participants explore and practice the principles and techniques they need to be effective communicators, negotiators and presenters.

Objectives

  • Review and develop communication, interpersonal and planning skills and the appreciation of the principles involved
  • Take stock of current approaches and decide on initiatives to enhance communication and planning within own teams/sections
  • Communicate clearly and effectively both on a one-to-one basis and in group situations such as meetings
  • Build rapport and interpersonal relationships and develop their influencing skills
  • Resolve conflicts and differences through effective, creative and mutually satisfactory negotiation leading where possible to win-win solutions
  • Maximise deal benefits in commercial negotiations
  • Make formal presentations to small and large groups with clarity and persuasiveness
  • Handle audience questions effectively and with integrity
  • Get support for new ideas and change initiatives

Contents

Day One

Face-To Face Communication and Interpersonal Skills

  • Interpersonal skills and building working relationships
  • Delegation – giving and receiving
  • Assertive communication
  • Managing conflict

Day Two

Planning & Time Management

  • Prioritising
  • Handling and making requests
  • Personal planning tools and systems
  • Managing  interruptions
  • Project planning and principles of CPA

Day Three

Team-Working and Meetings

  • Team development and group dynamics
  • Constructive  and inclusive discussions
  • Challenging ideas and getting agreement
  • Improving meetings
    • planning and preparation
    • participation and control
    • follow-up and meeting notes

Day Four

Managing Information and Written Communication

  • Principles of information management
    • digesting information and making it meaningful
  • Report writing
    • relevance
    • layout
    • structure
  • Grammar & punctuation
  • Editing  and proofreading skills
  • Writing e-mails and letters
    • style
    • tone
    • structure
  • Other forms of written communication

Day Five

Supporting Presentations/Improving Teamwork and Systems

  • Designing slides and incorporating graphics
  • Room setup, equipment and trouble shooting
  • Continuous improvement and creative thinking
  • Making a case
  • Programme review

 Day Six

Exploring Communication Skills

  • The interaction of verbal, non-verbal and ‘hidden’ elements in communication
  • NLP and Emotional Intelligence  - developing sensitivity and building rapport
  • Briefing skills
  • Intra – and inter – team communications and meeting skills – ensuring constructive discussions
  • Assertiveness, conflict management and emotional resilience

Day Seven

Negotiating Skills

  • Preparation, planning objectives and positions
  • Exploring deal variables and win-win opportunities
  • Structuring a negotiation
  • Bidding, bargaining, proposing and closing
  • Creative negotiating – ‘thinking outside of the box’
  • Negotiation Exercise 2

Day Eight

Presentation Skills 1

  • Presentation Skills Exercise 1
  • Characteristics of effective presentations and presenters
  • Confidence and nerves
  • Determining content  and level
  • Structuring a presentation
  • Making a case
  • Preparing for a presentation
  • Developing and using notes
  • Presentation Skills Exercise 2 (Part 1)
  • Using and abusing visual aids (PowerPoint)

Day Nine

Presentation Skills 2

  • Stage management
  • Using your voice and body and facial expression
  • Choosing your words – psycho-linguistic research and the art of oratory
  • Presentation Skills Exercise 2 (Part 2 – preparation)
  • Presentation Skills Exercise 2 (Part 3 – presentations and feedback)
  • Managing the audience
  • Handling questions

Day Ten

Presentation Skills 3/Communication and Influencing Skills

  • Presentation Skills Exercise 2 (Part 3 – presentations and feedback) cont’d
  • Presenting as a team
  • Introducing change and getting support – influencing skills and managing the ‘politics’
  • Programme review and action points

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