/  Administration and Office Management Professional Training

Administration and Office Management Professional Training

BMC Training provides a training course in Administration and Office Management Professional in Secretarial and Administration

Course Title
Venue
Start Date
End Date
  • Dubai
    20 - 12 - 2020
    24 - 12 - 2020
  • Paris
    20 - 12 - 2020
    24 - 12 - 2020
  • Hong Kong
    20 - 12 - 2020
    24 - 12 - 2020
  • Kuala Lumpur
    27 - 12 - 2020
    31 - 12 - 2020
  • Rome
    27 - 12 - 2020
    31 - 12 - 2020
  • Barcelona
    27 - 12 - 2020
    31 - 12 - 2020
  • Zurich
    27 - 12 - 2020
    31 - 12 - 2020
  • Istanbul
    13 - 12 - 2020
    17 - 12 - 2020
  • Bali
    13 - 12 - 2020
    17 - 12 - 2020
  • Singapore
    13 - 12 - 2020
    17 - 12 - 2020
  • Washington
    13 - 12 - 2020
    17 - 12 - 2020
  • London
    6 - 12 - 2020
    10 - 12 - 2020
  • Madrid
    6 - 12 - 2020
    10 - 12 - 2020
  • Munich
    6 - 12 - 2020
    10 - 12 - 2020
  • Berlin
    6 - 12 - 2020
    10 - 12 - 2020
  • New York
    6 - 12 - 2020
    10 - 12 - 2020
  • Dubai
    24 - 1 - 2021
    28 - 1 - 2021
  • Paris
    24 - 1 - 2021
    28 - 1 - 2021
  • Hong Kong
    24 - 1 - 2021
    28 - 1 - 2021
  • London
    17 - 1 - 2021
    21 - 1 - 2021
  • Madrid
    17 - 1 - 2021
    21 - 1 - 2021
  • Munich
    17 - 1 - 2021
    21 - 1 - 2021
  • Berlin
    17 - 1 - 2021
    21 - 1 - 2021
  • New York
    17 - 1 - 2021
    21 - 1 - 2021
  • Kuala Lumpur
    10 - 1 - 2021
    14 - 1 - 2021
  • Rome
    10 - 1 - 2021
    14 - 1 - 2021
  • Barcelona
    10 - 1 - 2021
    14 - 1 - 2021
  • Zurich
    10 - 1 - 2021
    14 - 1 - 2021
  • Istanbul
    3 - 1 - 2021
    7 - 1 - 2021
  • Bali
    3 - 1 - 2021
    7 - 1 - 2021
  • Singapore
    3 - 1 - 2021
    7 - 1 - 2021
  • Washington
    3 - 1 - 2021
    7 - 1 - 2021
  • Dubai
    28 - 2 - 2021
    4 - 3 - 2021
  • Paris
    28 - 2 - 2021
    4 - 3 - 2021
  • Hong Kong
    28 - 2 - 2021
    4 - 3 - 2021
  • Kuala Lumpur
    21 - 2 - 2021
    25 - 2 - 2021
  • Rome
    21 - 2 - 2021
    25 - 2 - 2021
  • Barcelona
    21 - 2 - 2021
    25 - 2 - 2021
  • Zurich
    21 - 2 - 2021
    25 - 2 - 2021
  • Istanbul
    14 - 2 - 2021
    18 - 2 - 2021
  • Bali
    14 - 2 - 2021
    18 - 2 - 2021
  • Singapore
    14 - 2 - 2021
    18 - 2 - 2021
  • Washington
    14 - 2 - 2021
    18 - 2 - 2021
  • London
    7 - 2 - 2021
    11 - 2 - 2021
  • Madrid
    7 - 2 - 2021
    11 - 2 - 2021
  • Munich
    7 - 2 - 2021
    11 - 2 - 2021
  • Berlin
    7 - 2 - 2021
    11 - 2 - 2021
  • New York
    7 - 2 - 2021
    11 - 2 - 2021
  • Dubai
    21 - 3 - 2021
    25 - 3 - 2021
  • Paris
    21 - 3 - 2021
    25 - 3 - 2021
  • Hong Kong
    21 - 3 - 2021
    25 - 3 - 2021
  • London
    14 - 3 - 2021
    18 - 3 - 2021
  • Madrid
    14 - 3 - 2021
    18 - 3 - 2021
  • Munich
    14 - 3 - 2021
    18 - 3 - 2021
  • Berlin
    14 - 3 - 2021
    18 - 3 - 2021
  • New York
    14 - 3 - 2021
    18 - 3 - 2021
  • Kuala Lumpur
    7 - 3 - 2021
    11 - 3 - 2021
  • Rome
    7 - 3 - 2021
    11 - 3 - 2021
  • Barcelona
    7 - 3 - 2021
    11 - 3 - 2021
  • Zurich
    7 - 3 - 2021
    11 - 3 - 2021
  • Istanbul
    28 - 3 - 2021
    1 - 4 - 2021
  • Bali
    28 - 3 - 2021
    1 - 4 - 2021
  • Singapore
    28 - 3 - 2021
    1 - 4 - 2021
  • Washington
    28 - 3 - 2021
    1 - 4 - 2021
  • Dubai
    25 - 4 - 2021
    29 - 4 - 2021
  • Paris
    25 - 4 - 2021
    29 - 4 - 2021
  • Hong Kong
    25 - 4 - 2021
    29 - 4 - 2021
  • Kuala Lumpur
    4 - 4 - 2021
    8 - 4 - 2021
  • Rome
    4 - 4 - 2021
    8 - 4 - 2021
  • Barcelona
    4 - 4 - 2021
    8 - 4 - 2021
  • Zurich
    4 - 4 - 2021
    8 - 4 - 2021
  • Istanbul
    11 - 4 - 2021
    15 - 4 - 2021
  • Bali
    11 - 4 - 2021
    15 - 4 - 2021
  • Singapore
    11 - 4 - 2021
    15 - 4 - 2021
  • Washington
    11 - 4 - 2021
    15 - 4 - 2021
  • London
    18 - 4 - 2021
    22 - 4 - 2021
  • Madrid
    18 - 4 - 2021
    22 - 4 - 2021
  • Munich
    18 - 4 - 2021
    22 - 4 - 2021
  • Berlin
    18 - 4 - 2021
    22 - 4 - 2021
  • New York
    18 - 4 - 2021
    22 - 4 - 2021
  • Dubai
    9 - 5 - 2021
    13 - 5 - 2021
  • Paris
    9 - 5 - 2021
    13 - 5 - 2021
  • Hong Kong
    9 - 5 - 2021
    13 - 5 - 2021
  • London
    2 - 5 - 2021
    6 - 5 - 2021
  • Madrid
    2 - 5 - 2021
    6 - 5 - 2021
  • Munich
    2 - 5 - 2021
    6 - 5 - 2021
  • Berlin
    2 - 5 - 2021
    6 - 5 - 2021
  • New York
    2 - 5 - 2021
    6 - 5 - 2021
  • Kuala Lumpur
    16 - 5 - 2021
    20 - 5 - 2021
  • Rome
    16 - 5 - 2021
    20 - 5 - 2021
  • Barcelona
    16 - 5 - 2021
    20 - 5 - 2021
  • Zurich
    16 - 5 - 2021
    20 - 5 - 2021
  • Istanbul
    23 - 5 - 2021
    27 - 5 - 2021
  • Bali
    23 - 5 - 2021
    27 - 5 - 2021
  • Singapore
    23 - 5 - 2021
    27 - 5 - 2021
  • Washington
    23 - 5 - 2021
    27 - 5 - 2021
  • Dubai
    13 - 6 - 2021
    17 - 6 - 2021
  • Paris
    13 - 6 - 2021
    17 - 6 - 2021
  • Hong Kong
    13 - 6 - 2021
    17 - 6 - 2021
  • Kuala Lumpur
    20 - 6 - 2021
    24 - 6 - 2021
  • Rome
    20 - 6 - 2021
    24 - 6 - 2021
  • Barcelona
    20 - 6 - 2021
    24 - 6 - 2021
  • Zurich
    20 - 6 - 2021
    24 - 6 - 2021
  • Istanbul
    27 - 6 - 2021
    1 - 7 - 2021
  • Bali
    27 - 6 - 2021
    1 - 7 - 2021
  • Singapore
    27 - 6 - 2021
    1 - 7 - 2021
  • Washington
    27 - 6 - 2021
    1 - 7 - 2021
  • London
    6 - 6 - 2021
    10 - 6 - 2021
  • Madrid
    6 - 6 - 2021
    10 - 6 - 2021
  • Munich
    6 - 6 - 2021
    10 - 6 - 2021
  • Berlin
    6 - 6 - 2021
    10 - 6 - 2021
  • New York
    6 - 6 - 2021
    10 - 6 - 2021
  • Dubai
    4 - 7 - 2021
    8 - 7 - 2021
  • Paris
    4 - 7 - 2021
    8 - 7 - 2021
  • Hong Kong
    4 - 7 - 2021
    8 - 7 - 2021
  • London
    11 - 7 - 2021
    15 - 7 - 2021
  • Madrid
    11 - 7 - 2021
    15 - 7 - 2021
  • Munich
    11 - 7 - 2021
    15 - 7 - 2021
  • Berlin
    11 - 7 - 2021
    15 - 7 - 2021
  • New York
    11 - 7 - 2021
    15 - 7 - 2021
  • London
    18 - 7 - 2021
    22 - 7 - 2021
  • Madrid
    18 - 7 - 2021
    22 - 7 - 2021
  • Munich
    18 - 7 - 2021
    22 - 7 - 2021
  • Berlin
    18 - 7 - 2021
    22 - 7 - 2021
  • New York
    18 - 7 - 2021
    22 - 7 - 2021
  • Istanbul
    25 - 7 - 2021
    29 - 7 - 2021
  • Bali
    25 - 7 - 2021
    29 - 7 - 2021
  • Singapore
    25 - 7 - 2021
    29 - 7 - 2021
  • Washington
    25 - 7 - 2021
    29 - 7 - 2021
  • Dubai
    1 - 8 - 2021
    5 - 8 - 2021
  • Paris
    1 - 8 - 2021
    5 - 8 - 2021
  • Hong Kong
    1 - 8 - 2021
    5 - 8 - 2021
  • Kuala Lumpur
    8 - 8 - 2021
    12 - 8 - 2021
  • Rome
    8 - 8 - 2021
    12 - 8 - 2021
  • Barcelona
    8 - 8 - 2021
    12 - 8 - 2021
  • Zurich
    8 - 8 - 2021
    12 - 8 - 2021
  • Istanbul
    15 - 8 - 2021
    19 - 8 - 2021
  • Bali
    15 - 8 - 2021
    19 - 8 - 2021
  • Singapore
    15 - 8 - 2021
    19 - 8 - 2021
  • Washington
    15 - 8 - 2021
    19 - 8 - 2021
  • London
    22 - 8 - 2021
    26 - 8 - 2021
  • Madrid
    22 - 8 - 2021
    26 - 8 - 2021
  • Munich
    22 - 8 - 2021
    26 - 8 - 2021
  • Berlin
    22 - 8 - 2021
    26 - 8 - 2021
  • New York
    22 - 8 - 2021
    26 - 8 - 2021
  • Dubai
    26 - 9 - 2021
    30 - 9 - 2021
  • Paris
    26 - 9 - 2021
    30 - 9 - 2021
  • Hong Kong
    26 - 9 - 2021
    30 - 9 - 2021
  • London
    5 - 9 - 2021
    9 - 9 - 2021
  • Madrid
    5 - 9 - 2021
    9 - 9 - 2021
  • Munich
    5 - 9 - 2021
    9 - 9 - 2021
  • Berlin
    5 - 9 - 2021
    9 - 9 - 2021
  • New York
    5 - 9 - 2021
    9 - 9 - 2021
  • Kuala Lumpur
    12 - 9 - 2021
    16 - 9 - 2021
  • Rome
    12 - 9 - 2021
    16 - 9 - 2021
  • Barcelona
    12 - 9 - 2021
    16 - 9 - 2021
  • Zurich
    12 - 9 - 2021
    16 - 9 - 2021
  • Istanbul
    19 - 9 - 2021
    23 - 9 - 2021
  • Bali
    19 - 9 - 2021
    23 - 9 - 2021
  • Singapore
    19 - 9 - 2021
    23 - 9 - 2021
  • Washington
    19 - 9 - 2021
    23 - 9 - 2021
  • Dubai
    17 - 10 - 2021
    21 - 10 - 2021
  • Paris
    17 - 10 - 2021
    21 - 10 - 2021
  • Hong Kong
    17 - 10 - 2021
    21 - 10 - 2021
  • Kuala Lumpur
    24 - 10 - 2021
    28 - 10 - 2021
  • Rome
    24 - 10 - 2021
    28 - 10 - 2021
  • Barcelona
    24 - 10 - 2021
    28 - 10 - 2021
  • Zurich
    24 - 10 - 2021
    28 - 10 - 2021
  • Istanbul
    3 - 10 - 2021
    7 - 10 - 2021
  • Bali
    3 - 10 - 2021
    7 - 10 - 2021
  • Singapore
    3 - 10 - 2021
    7 - 10 - 2021
  • Washington
    3 - 10 - 2021
    7 - 10 - 2021
  • London
    10 - 10 - 2021
    14 - 10 - 2021
  • Madrid
    10 - 10 - 2021
    14 - 10 - 2021
  • Munich
    10 - 10 - 2021
    14 - 10 - 2021
  • Berlin
    10 - 10 - 2021
    14 - 10 - 2021
  • New York
    10 - 10 - 2021
    14 - 10 - 2021
  • Dubai
    21 - 11 - 2021
    25 - 11 - 2021
  • Paris
    21 - 11 - 2021
    25 - 11 - 2021
  • Hong Kong
    21 - 11 - 2021
    25 - 11 - 2021
  • Kuala Lumpur
    7 - 11 - 2021
    11 - 11 - 2021
  • Rome
    7 - 11 - 2021
    11 - 11 - 2021
  • Barcelona
    7 - 11 - 2021
    11 - 11 - 2021
  • Zurich
    7 - 11 - 2021
    11 - 11 - 2021
  • Istanbul
    14 - 11 - 2021
    18 - 11 - 2021
  • Bali
    14 - 11 - 2021
    18 - 11 - 2021
  • Singapore
    14 - 11 - 2021
    18 - 11 - 2021
  • Washington
    14 - 11 - 2021
    18 - 11 - 2021

Objectives:

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

The Course Outlines

The Role of the Office Manager/Senior Administrator

  • Perception Versus Reality
  • Competencies Required for Success

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

   Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

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