/  Administration and Office Management Professional Training

Administration and Office Management Professional Training

BMC Training provides a training course in Administration and Office Management Professional in Secretarial and Administration

Course Title
Venue
Start Date
End Date
  • London
    12 - 7 - 2020
    16 - 7 - 2020
  • Madrid
    12 - 7 - 2020
    16 - 7 - 2020
  • Munich
    12 - 7 - 2020
    16 - 7 - 2020
  • Berlin
    12 - 7 - 2020
    16 - 7 - 2020
  • New York
    12 - 7 - 2020
    16 - 7 - 2020
  • London
    19 - 7 - 2020
    23 - 7 - 2020
  • Madrid
    19 - 7 - 2020
    23 - 7 - 2020
  • Munich
    19 - 7 - 2020
    23 - 7 - 2020
  • Berlin
    19 - 7 - 2020
    23 - 7 - 2020
  • New York
    19 - 7 - 2020
    23 - 7 - 2020
  • Istanbul
    26 - 7 - 2020
    30 - 7 - 2020
  • Bali
    26 - 7 - 2020
    30 - 7 - 2020
  • Singapore
    26 - 7 - 2020
    30 - 7 - 2020
  • Washington
    26 - 7 - 2020
    30 - 7 - 2020
  • Dubai
    2 - 8 - 2020
    6 - 8 - 2020
  • Paris
    2 - 8 - 2020
    6 - 8 - 2020
  • Hong Kong
    2 - 8 - 2020
    6 - 8 - 2020
  • Kuala Lumpur
    9 - 8 - 2020
    13 - 8 - 2020
  • Rome
    9 - 8 - 2020
    13 - 8 - 2020
  • Barcelona
    9 - 8 - 2020
    13 - 8 - 2020
  • Zurich
    9 - 8 - 2020
    13 - 8 - 2020
  • Istanbul
    16 - 8 - 2020
    20 - 8 - 2020
  • Bali
    16 - 8 - 2020
    20 - 8 - 2020
  • Singapore
    16 - 8 - 2020
    20 - 8 - 2020
  • Washington
    16 - 8 - 2020
    20 - 8 - 2020
  • London
    23 - 8 - 2020
    27 - 8 - 2020
  • Madrid
    23 - 8 - 2020
    27 - 8 - 2020
  • Munich
    23 - 8 - 2020
    27 - 8 - 2020
  • Berlin
    23 - 8 - 2020
    27 - 8 - 2020
  • New York
    23 - 8 - 2020
    27 - 8 - 2020
  • Dubai
    27 - 9 - 2020
    1 - 10 - 2020
  • Paris
    27 - 9 - 2020
    1 - 10 - 2020
  • Hong Kong
    27 - 9 - 2020
    1 - 10 - 2020
  • London
    6 - 9 - 2020
    10 - 9 - 2020
  • Madrid
    6 - 9 - 2020
    10 - 9 - 2020
  • Munich
    6 - 9 - 2020
    10 - 9 - 2020
  • Berlin
    6 - 9 - 2020
    10 - 9 - 2020
  • New York
    6 - 9 - 2020
    10 - 9 - 2020
  • Kuala Lumpur
    13 - 9 - 2020
    17 - 9 - 2020
  • Rome
    13 - 9 - 2020
    17 - 9 - 2020
  • Barcelona
    13 - 9 - 2020
    17 - 9 - 2020
  • Zurich
    13 - 9 - 2020
    17 - 9 - 2020
  • Istanbul
    20 - 9 - 2020
    24 - 9 - 2020
  • Bali
    20 - 9 - 2020
    24 - 9 - 2020
  • Singapore
    20 - 9 - 2020
    24 - 9 - 2020
  • Washington
    20 - 9 - 2020
    24 - 9 - 2020
  • Dubai
    18 - 10 - 2020
    22 - 10 - 2020
  • Paris
    18 - 10 - 2020
    22 - 10 - 2020
  • Hong Kong
    18 - 10 - 2020
    22 - 10 - 2020
  • Kuala Lumpur
    25 - 10 - 2020
    29 - 10 - 2020
  • Rome
    25 - 10 - 2020
    29 - 10 - 2020
  • Barcelona
    25 - 10 - 2020
    29 - 10 - 2020
  • Zurich
    25 - 10 - 2020
    29 - 10 - 2020
  • Istanbul
    4 - 10 - 2020
    8 - 10 - 2020
  • Bali
    4 - 10 - 2020
    8 - 10 - 2020
  • Singapore
    4 - 10 - 2020
    8 - 10 - 2020
  • Washington
    4 - 10 - 2020
    8 - 10 - 2020
  • London
    11 - 10 - 2020
    15 - 10 - 2020
  • Madrid
    11 - 10 - 2020
    15 - 10 - 2020
  • Munich
    11 - 10 - 2020
    15 - 10 - 2020
  • Berlin
    11 - 10 - 2020
    15 - 10 - 2020
  • New York
    11 - 10 - 2020
    15 - 10 - 2020
  • Dubai
    15 - 11 - 2020
    19 - 11 - 2020
  • Paris
    15 - 11 - 2020
    19 - 11 - 2020
  • Hong Kong
    15 - 11 - 2020
    19 - 11 - 2020
  • London
    22 - 11 - 2020
    26 - 11 - 2020
  • Madrid
    22 - 11 - 2020
    26 - 11 - 2020
  • Munich
    22 - 11 - 2020
    26 - 11 - 2020
  • Berlin
    22 - 11 - 2020
    26 - 11 - 2020
  • New York
    22 - 11 - 2020
    26 - 11 - 2020
  • Kuala Lumpur
    1 - 11 - 2020
    5 - 11 - 2020
  • Rome
    1 - 11 - 2020
    5 - 11 - 2020
  • Barcelona
    1 - 11 - 2020
    5 - 11 - 2020
  • Zurich
    1 - 11 - 2020
    5 - 11 - 2020
  • Istanbul
    8 - 11 - 2020
    12 - 11 - 2020
  • Bali
    8 - 11 - 2020
    12 - 11 - 2020
  • Singapore
    8 - 11 - 2020
    12 - 11 - 2020
  • Washington
    8 - 11 - 2020
    12 - 11 - 2020
  • Dubai
    20 - 12 - 2020
    24 - 12 - 2020
  • Paris
    20 - 12 - 2020
    24 - 12 - 2020
  • Hong Kong
    20 - 12 - 2020
    24 - 12 - 2020
  • Kuala Lumpur
    27 - 12 - 2020
    31 - 12 - 2020
  • Rome
    27 - 12 - 2020
    31 - 12 - 2020
  • Barcelona
    27 - 12 - 2020
    31 - 12 - 2020
  • Zurich
    27 - 12 - 2020
    31 - 12 - 2020
  • Istanbul
    13 - 12 - 2020
    17 - 12 - 2020
  • Bali
    13 - 12 - 2020
    17 - 12 - 2020
  • Singapore
    13 - 12 - 2020
    17 - 12 - 2020
  • Washington
    13 - 12 - 2020
    17 - 12 - 2020
  • London
    6 - 12 - 2020
    10 - 12 - 2020
  • Madrid
    6 - 12 - 2020
    10 - 12 - 2020
  • Munich
    6 - 12 - 2020
    10 - 12 - 2020
  • Berlin
    6 - 12 - 2020
    10 - 12 - 2020
  • New York
    6 - 12 - 2020
    10 - 12 - 2020

Objectives:

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

The Course Outlines

The Role of the Office Manager/Senior Administrator

  • Perception Versus Reality
  • Competencies Required for Success

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

   Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

Courses Search

Recent Posts

Connect with us

IFRS Preparation. (5 Days)Available in London - Dubai - Istanbul - Kuala Lumpur

Join our Civil and Construction Engineering Training Courses , Electrical and Power Engineering Training Courses and Facilities Management Training

Technical Training Courses

Newsletter