/  Administration and Office Management Professional Training

Administration and Office Management Professional Training

BMC Training provides a training course in Administration and Office Management Professional in Secretarial and Administration

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    27 - 10 - 2019
    31 - 10 - 2019
  • Rome
    27 - 10 - 2019
    31 - 10 - 2019
  • Rome
    27 - 10 - 2019
    31 - 10 - 2019
  • Barcelona
    27 - 10 - 2019
    31 - 10 - 2019
  • Zurich
    27 - 10 - 2019
    31 - 10 - 2019
  • Dubai
    17 - 11 - 2019
    21 - 11 - 2019
  • Paris
    17 - 11 - 2019
    21 - 11 - 2019
  • Hong Kong
    17 - 11 - 2019
    21 - 11 - 2019
  • London
    24 - 11 - 2019
    28 - 11 - 2019
  • Madrid
    24 - 11 - 2019
    28 - 11 - 2019
  • Munich
    24 - 11 - 2019
    28 - 11 - 2019
  • Berlin
    24 - 11 - 2019
    28 - 11 - 2019
  • New York
    24 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    7 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    7 - 11 - 2019
  • Istanbul
    10 - 11 - 2019
    14 - 11 - 2019
  • Bali
    10 - 11 - 2019
    14 - 11 - 2019
  • Singapore
    10 - 11 - 2019
    14 - 11 - 2019
  • Washington
    10 - 11 - 2019
    14 - 11 - 2019
  • Dubai
    15 - 12 - 2019
    19 - 12 - 2019
  • Paris
    15 - 12 - 2019
    19 - 12 - 2019
  • Hong Kong
    15 - 12 - 2019
    19 - 12 - 2019
  • Kuala Lumpur
    22 - 12 - 2019
    26 - 12 - 2019
  • Rome
    22 - 12 - 2019
    26 - 12 - 2019
  • Rome
    22 - 12 - 2019
    26 - 12 - 2019
  • Barcelona
    22 - 12 - 2019
    26 - 12 - 2019
  • Zurich
    22 - 12 - 2019
    26 - 12 - 2019
  • Istanbul
    8 - 12 - 2019
    12 - 12 - 2019
  • Bali
    8 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    8 - 12 - 2019
    12 - 12 - 2019
  • Washington
    8 - 12 - 2019
    12 - 12 - 2019
  • London
    1 - 12 - 2019
    5 - 12 - 2019
  • Madrid
    1 - 12 - 2019
    5 - 12 - 2019
  • Munich
    1 - 12 - 2019
    5 - 12 - 2019
  • Berlin
    1 - 12 - 2019
    5 - 12 - 2019
  • New York
    1 - 12 - 2019
    5 - 12 - 2019
  • Dubai
    26 - 1 - 2020
    30 - 1 - 2020
  • Paris
    26 - 1 - 2020
    30 - 1 - 2020
  • Hong Kong
    26 - 1 - 2020
    30 - 1 - 2020
  • London
    19 - 1 - 2020
    23 - 1 - 2020
  • Madrid
    19 - 1 - 2020
    23 - 1 - 2020
  • Munich
    19 - 1 - 2020
    23 - 1 - 2020
  • Berlin
    19 - 1 - 2020
    23 - 1 - 2020
  • New York
    19 - 1 - 2020
    23 - 1 - 2020
  • Kuala Lumpur
    12 - 1 - 2020
    16 - 1 - 2020
  • Rome
    12 - 1 - 2020
    16 - 1 - 2020
  • Rome
    12 - 1 - 2020
    16 - 1 - 2020
  • Barcelona
    12 - 1 - 2020
    16 - 1 - 2020
  • Zurich
    12 - 1 - 2020
    16 - 1 - 2020
  • Istanbul
    5 - 1 - 2020
    9 - 1 - 2020
  • Bali
    5 - 1 - 2020
    9 - 1 - 2020
  • Singapore
    5 - 1 - 2020
    9 - 1 - 2020
  • Washington
    5 - 1 - 2020
    9 - 1 - 2020
  • Dubai
    23 - 2 - 2020
    27 - 2 - 2020
  • Paris
    23 - 2 - 2020
    27 - 2 - 2020
  • Hong Kong
    23 - 2 - 2020
    27 - 2 - 2020
  • Kuala Lumpur
    16 - 2 - 2020
    20 - 2 - 2020
  • Rome
    16 - 2 - 2020
    20 - 2 - 2020
  • Rome
    16 - 2 - 2020
    20 - 2 - 2020
  • Barcelona
    16 - 2 - 2020
    20 - 2 - 2020
  • Zurich
    16 - 2 - 2020
    20 - 2 - 2020
  • Istanbul
    9 - 2 - 2020
    13 - 2 - 2020
  • Bali
    9 - 2 - 2020
    13 - 2 - 2020
  • Singapore
    9 - 2 - 2020
    13 - 2 - 2020
  • Washington
    9 - 2 - 2020
    13 - 2 - 2020
  • London
    2 - 2 - 2020
    6 - 2 - 2020
  • Madrid
    2 - 2 - 2020
    6 - 2 - 2020
  • Munich
    2 - 2 - 2020
    6 - 2 - 2020
  • Berlin
    2 - 2 - 2020
    6 - 2 - 2020
  • New York
    2 - 2 - 2020
    6 - 2 - 2020
  • Dubai
    15 - 3 - 2020
    19 - 3 - 2020
  • Paris
    15 - 3 - 2020
    19 - 3 - 2020
  • Hong Kong
    15 - 3 - 2020
    19 - 3 - 2020
  • London
    8 - 3 - 2020
    12 - 3 - 2020
  • Madrid
    8 - 3 - 2020
    12 - 3 - 2020
  • Munich
    8 - 3 - 2020
    12 - 3 - 2020
  • Berlin
    8 - 3 - 2020
    12 - 3 - 2020
  • New York
    8 - 3 - 2020
    12 - 3 - 2020
  • Kuala Lumpur
    1 - 3 - 2020
    5 - 3 - 2020
  • Rome
    1 - 3 - 2020
    5 - 3 - 2020
  • Rome
    1 - 3 - 2020
    5 - 3 - 2020
  • Barcelona
    1 - 3 - 2020
    5 - 3 - 2020
  • Zurich
    1 - 3 - 2020
    5 - 3 - 2020
  • Istanbul
    22 - 3 - 2020
    26 - 3 - 2020
  • Bali
    22 - 3 - 2020
    26 - 3 - 2020
  • Singapore
    22 - 3 - 2020
    26 - 3 - 2020
  • Washington
    22 - 3 - 2020
    26 - 3 - 2020
  • Dubai
    26 - 4 - 2020
    30 - 4 - 2020
  • Paris
    26 - 4 - 2020
    30 - 4 - 2020
  • Hong Kong
    26 - 4 - 2020
    30 - 4 - 2020
  • Kuala Lumpur
    5 - 4 - 2020
    9 - 4 - 2020
  • Rome
    5 - 4 - 2020
    9 - 4 - 2020
  • Rome
    5 - 4 - 2020
    9 - 4 - 2020
  • Barcelona
    5 - 4 - 2020
    9 - 4 - 2020
  • Zurich
    5 - 4 - 2020
    9 - 4 - 2020
  • Istanbul
    12 - 4 - 2020
    16 - 4 - 2020
  • Bali
    12 - 4 - 2020
    16 - 4 - 2020
  • Singapore
    12 - 4 - 2020
    16 - 4 - 2020
  • Washington
    12 - 4 - 2020
    16 - 4 - 2020
  • London
    19 - 4 - 2020
    23 - 4 - 2020
  • Madrid
    19 - 4 - 2020
    23 - 4 - 2020
  • Munich
    19 - 4 - 2020
    23 - 4 - 2020
  • Berlin
    19 - 4 - 2020
    23 - 4 - 2020
  • New York
    19 - 4 - 2020
    23 - 4 - 2020
  • Dubai
    10 - 5 - 2020
    14 - 5 - 2020
  • Paris
    10 - 5 - 2020
    14 - 5 - 2020
  • Hong Kong
    10 - 5 - 2020
    14 - 5 - 2020
  • London
    3 - 5 - 2020
    7 - 5 - 2020
  • Madrid
    3 - 5 - 2020
    7 - 5 - 2020
  • Munich
    3 - 5 - 2020
    7 - 5 - 2020
  • Berlin
    3 - 5 - 2020
    7 - 5 - 2020
  • New York
    3 - 5 - 2020
    7 - 5 - 2020
  • Kuala Lumpur
    17 - 5 - 2020
    21 - 5 - 2020
  • Rome
    17 - 5 - 2020
    21 - 5 - 2020
  • Rome
    17 - 5 - 2020
    21 - 5 - 2020
  • Barcelona
    17 - 5 - 2020
    21 - 5 - 2020
  • Zurich
    17 - 5 - 2020
    21 - 5 - 2020
  • Istanbul
    24 - 5 - 2020
    28 - 5 - 2020
  • Bali
    24 - 5 - 2020
    28 - 5 - 2020
  • Singapore
    24 - 5 - 2020
    28 - 5 - 2020
  • Washington
    24 - 5 - 2020
    28 - 5 - 2020
  • Dubai
    14 - 6 - 2020
    18 - 6 - 2020
  • Paris
    14 - 6 - 2020
    18 - 6 - 2020
  • Hong Kong
    14 - 6 - 2020
    18 - 6 - 2020
  • Kuala Lumpur
    21 - 6 - 2020
    25 - 6 - 2020
  • Rome
    21 - 6 - 2020
    25 - 6 - 2020
  • Rome
    21 - 6 - 2020
    25 - 6 - 2020
  • Barcelona
    21 - 6 - 2020
    25 - 6 - 2020
  • Zurich
    21 - 6 - 2020
    25 - 6 - 2020
  • Istanbul
    28 - 6 - 2020
    2 - 7 - 2020
  • Bali
    28 - 6 - 2020
    2 - 7 - 2020
  • Singapore
    28 - 6 - 2020
    2 - 7 - 2020
  • Washington
    28 - 6 - 2020
    2 - 7 - 2020
  • London
    7 - 6 - 2020
    11 - 6 - 2020
  • Madrid
    7 - 6 - 2020
    11 - 6 - 2020
  • Munich
    7 - 6 - 2020
    11 - 6 - 2020
  • Berlin
    7 - 6 - 2020
    11 - 6 - 2020
  • New York
    7 - 6 - 2020
    11 - 6 - 2020
  • Dubai
    5 - 7 - 2020
    9 - 7 - 2020
  • Paris
    5 - 7 - 2020
    9 - 7 - 2020
  • Hong Kong
    5 - 7 - 2020
    9 - 7 - 2020
  • London
    12 - 7 - 2020
    16 - 7 - 2020
  • Madrid
    12 - 7 - 2020
    16 - 7 - 2020
  • Munich
    12 - 7 - 2020
    16 - 7 - 2020
  • Berlin
    12 - 7 - 2020
    16 - 7 - 2020
  • New York
    12 - 7 - 2020
    16 - 7 - 2020
  • London
    19 - 7 - 2020
    23 - 7 - 2020
  • Madrid
    19 - 7 - 2020
    23 - 7 - 2020
  • Munich
    19 - 7 - 2020
    23 - 7 - 2020
  • Berlin
    19 - 7 - 2020
    23 - 7 - 2020
  • New York
    19 - 7 - 2020
    23 - 7 - 2020
  • Istanbul
    26 - 7 - 2020
    30 - 7 - 2020
  • Bali
    26 - 7 - 2020
    30 - 7 - 2020
  • Singapore
    26 - 7 - 2020
    30 - 7 - 2020
  • Washington
    26 - 7 - 2020
    30 - 7 - 2020
  • Dubai
    2 - 8 - 2020
    6 - 8 - 2020
  • Paris
    2 - 8 - 2020
    6 - 8 - 2020
  • Hong Kong
    2 - 8 - 2020
    6 - 8 - 2020
  • Kuala Lumpur
    9 - 8 - 2020
    13 - 8 - 2020
  • Rome
    9 - 8 - 2020
    13 - 8 - 2020
  • Rome
    9 - 8 - 2020
    13 - 8 - 2020
  • Barcelona
    9 - 8 - 2020
    13 - 8 - 2020
  • Zurich
    9 - 8 - 2020
    13 - 8 - 2020
  • Istanbul
    16 - 8 - 2020
    20 - 8 - 2020
  • Bali
    16 - 8 - 2020
    20 - 8 - 2020
  • Singapore
    16 - 8 - 2020
    20 - 8 - 2020
  • Washington
    16 - 8 - 2020
    20 - 8 - 2020
  • London
    23 - 8 - 2020
    27 - 8 - 2020
  • Madrid
    23 - 8 - 2020
    27 - 8 - 2020
  • Munich
    23 - 8 - 2020
    27 - 8 - 2020
  • Berlin
    23 - 8 - 2020
    27 - 8 - 2020
  • New York
    23 - 8 - 2020
    27 - 8 - 2020
  • Dubai
    27 - 9 - 2020
    1 - 10 - 2020
  • Paris
    27 - 9 - 2020
    1 - 10 - 2020
  • Hong Kong
    27 - 9 - 2020
    1 - 10 - 2020
  • London
    6 - 9 - 2020
    10 - 9 - 2020
  • Madrid
    6 - 9 - 2020
    10 - 9 - 2020
  • Munich
    6 - 9 - 2020
    10 - 9 - 2020
  • Berlin
    6 - 9 - 2020
    10 - 9 - 2020
  • New York
    6 - 9 - 2020
    10 - 9 - 2020
  • Kuala Lumpur
    13 - 9 - 2020
    17 - 9 - 2020
  • Rome
    13 - 9 - 2020
    17 - 9 - 2020
  • Rome
    13 - 9 - 2020
    17 - 9 - 2020
  • Barcelona
    13 - 9 - 2020
    17 - 9 - 2020
  • Zurich
    13 - 9 - 2020
    17 - 9 - 2020
  • Istanbul
    20 - 9 - 2020
    24 - 9 - 2020
  • Bali
    20 - 9 - 2020
    24 - 9 - 2020
  • Singapore
    20 - 9 - 2020
    24 - 9 - 2020
  • Washington
    20 - 9 - 2020
    24 - 9 - 2020
  • Istanbul
    4 - 10 - 2020
    8 - 10 - 2020
  • Bali
    4 - 10 - 2020
    8 - 10 - 2020
  • Singapore
    4 - 10 - 2020
    8 - 10 - 2020
  • Washington
    4 - 10 - 2020
    8 - 10 - 2020

Objectives:

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

The Course Outlines

The Role of the Office Manager/Senior Administrator

  • Perception Versus Reality
  • Competencies Required for Success

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

   Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

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