/  Advanced Communication and Interpersonal Skills Training

Advanced Communication and Interpersonal Skills Training

BMC Training provides a training course in Advanced Communication and Interpersonal Skills in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    14 - 10 - 2018
    18 - 10 - 2018
  • Istanbul
    7 - 10 - 2018
    11 - 10 - 2018
  • Bali
    14 - 10 - 2018
    18 - 10 - 2018
  • London
    18 - 11 - 2018
    22 - 11 - 2018
  • Dubai
    25 - 11 - 2018
    29 - 11 - 2018
  • Paris
    18 - 11 - 2018
    22 - 11 - 2018
  • Kuala Lumpur
    2 - 12 - 2018
    6 - 12 - 2018
  • Istanbul
    23 - 12 - 2018
    27 - 12 - 2018
  • Bali
    2 - 12 - 2018
    6 - 12 - 2018
  • London
    27 - 1 - 2019
    31 - 1 - 2019
  • Dubai
    6 - 1 - 2019
    10 - 1 - 2019
  • Paris
    27 - 1 - 2019
    31 - 1 - 2019
  • Kuala Lumpur
    10 - 2 - 2019
    14 - 2 - 2019
  • Istanbul
    3 - 2 - 2019
    7 - 2 - 2019
  • Bali
    10 - 2 - 2019
    14 - 2 - 2019
  • London
    17 - 3 - 2019
    21 - 3 - 2019
  • Dubai
    24 - 3 - 2019
    28 - 3 - 2019
  • Paris
    17 - 3 - 2019
    21 - 3 - 2019
  • Kuala Lumpur
    7 - 4 - 2019
    11 - 4 - 2019
  • Istanbul
    28 - 4 - 2019
    2 - 5 - 2019
  • Bali
    7 - 4 - 2019
    11 - 4 - 2019
  • London
    12 - 5 - 2019
    16 - 5 - 2019
  • Dubai
    19 - 5 - 2019
    23 - 5 - 2019
  • Paris
    12 - 5 - 2019
    16 - 5 - 2019
  • Kuala Lumpur
    23 - 6 - 2019
    27 - 6 - 2019
  • Istanbul
    2 - 6 - 2019
    6 - 6 - 2019
  • Bali
    23 - 6 - 2019
    27 - 6 - 2019
  • London
    7 - 7 - 2019
    11 - 7 - 2019
  • Dubai
    28 - 7 - 2019
    1 - 8 - 2019
  • Paris
    7 - 7 - 2019
    11 - 7 - 2019
  • Kuala Lumpur
    18 - 8 - 2019
    22 - 8 - 2019
  • Istanbul
    11 - 8 - 2019
    15 - 8 - 2019
  • Bali
    18 - 8 - 2019
    22 - 8 - 2019
  • London
    22 - 9 - 2019
    26 - 9 - 2019
  • Dubai
    1 - 9 - 2019
    5 - 9 - 2019
  • Paris
    22 - 9 - 2019
    26 - 9 - 2019

Introduction

This intensive course is aimed at improving the skills of the Procurement Professional and Buyers in organizations.  The course examines the strategic importance of procurement within departments by using concepts and ideas in order to maximize the procurement department’s effectiveness and thereby reducing costs throughout the supply chain.

It is therefore imperative for Procurement to constantly deliver value to the organisation by delivering products and services that contributes to the well-being of the organisation. This is an important course for Purchasing professionals who will return to their organisation with actual realistic plans on how to make considerable cost savings.

This course will feature:

  • Review critical supply strategies
  • Enhance skills required for good supplier relationships
  • Appraise business continuity and contingency planning for procurement
  • Study different approaches in negotiations
  • Learn how to rate a supplier.

objectives

By the end of this course, participants will be able to:

  • Develop critical supply strategies
  • Apply the concepts of activity based costing
  • Develop skills required for effective supplier relationships
  • Learn how to create rapport, build trust and establish credibility in a work group
  • Practise successful negotiations

Contents

Day One

Purchasing and the Organisation

  • Purchasing and its contribution to the organisation
  • The Supply Chain
  • The influence of the External Environment
  • Purchasing Organisations
  • The Procurement Cycle
  • Critical Supply Strategies

Day Two

Supplier Management

  • Transforming the Supplier Relationship
  • Supplier Evaluation Criteria
  • Appropriate Supplier Methodologies
  • Total Cost Approach
  • How to be a Good Customer
  • Shrinking the Supplier Base

Day Three

Communication and Change

  • Communication techniques of verbal, non-verbal and written
  • Methods of communication lead to more productive work and minimize stress
  • Communication and interaction openness develops trust
  • Identification of interpersonal interaction methods
  • Recognizing response to and perceptions of change
  • Analysing and preparing for the human reaction to change.

Day Four

Negotiation Techniques

  • Avoiding Confrontational Negotiating
  • Developing Active Listening Skills
  • Negotiating with an Angry Person
  • Power Closes that are used on the Buyer
  • Understanding the other Negotiator’s Power
  • Negotiation Tactics and Countermeasures

Day Five

Managing Procurement Talent

  • Attract And Retain Supply Management Talent
  • Supplier Measurement
  • Vendor Rating
  • Action Planning
  • Price, Cost and Value
  • Ways that Advanced Procurement can Improve Organisation’s Finances

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