Advanced Communication and Problem Solving Course

Sharpen your communication and problem-solving skills with our advanced training course, designed for professionals. BMC Training offers Advanced Communication and Problem Solving Course in Management and Leadership Courses.

  • English
  • 193 Training Sessions
  • Confirmed
  • Two Weeks
Advanced Communication and Problem Solving Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Istanbul , Turkey 23 - Feb - 2025 6 - Mar - 2025 9400 GBP
Bali , Indonesia 23 - Feb - 2025 6 - Mar - 2025 16200 GBP
Singapore , Singapore 23 - Feb - 2025 6 - Mar - 2025 15000 GBP
Washington , United States 23 - Feb - 2025 6 - Mar - 2025 22000 GBP
Kuala Lumpur , Malaysia 16 - Feb - 2025 27 - Feb - 2025 9500 GBP
Rome , Italy 16 - Feb - 2025 27 - Feb - 2025 14600 GBP
Barcelona , Spain 16 - Feb - 2025 27 - Feb - 2025 13900 GBP
Zurich , Switzerland 16 - Feb - 2025 27 - Feb - 2025 15900 GBP
Taipei , Taiwan 23 - Feb - 2025 6 - Mar - 2025 18600 GBP
Sydney , Australia 16 - Feb - 2025 27 - Feb - 2025 21800 GBP
Interlaken , Switzerland 16 - Feb - 2025 27 - Feb - 2025 17900 GBP
New York , United States 16 - Mar - 2025 27 - Mar - 2025 21800 GBP
Amsterdam , Netherlands 16 - Mar - 2025 27 - Mar - 2025 16200 GBP
Milan , Italy 16 - Mar - 2025 27 - Mar - 2025 13900 GBP
London , UK 16 - Mar - 2025 27 - Mar - 2025 9900 GBP
Madrid , Spain 16 - Mar - 2025 27 - Mar - 2025 13900 GBP
Munich , Germany 16 - Mar - 2025 27 - Mar - 2025 15800 GBP
Berlin , Germany 16 - Mar - 2025 27 - Mar - 2025 15800 GBP
Dubai , UAE 9 - Mar - 2025 20 - Mar - 2025 9737.5 GBP
Paris , France 9 - Mar - 2025 20 - Mar - 2025 13400 GBP
Hong Kong , Hong Kong 9 - Mar - 2025 20 - Mar - 2025 17000 GBP
Tokyo , Japan 9 - Mar - 2025 20 - Mar - 2025 19500 GBP
London , UK 2 - Mar - 2025 13 - Mar - 2025 9900 GBP
Madrid , Spain 2 - Mar - 2025 13 - Mar - 2025 13900 GBP
Munich , Germany 2 - Mar - 2025 13 - Mar - 2025 15800 GBP
Berlin , Germany 2 - Mar - 2025 13 - Mar - 2025 15800 GBP
New York , United States 2 - Mar - 2025 13 - Mar - 2025 21800 GBP
Amsterdam , Netherlands 2 - Mar - 2025 13 - Mar - 2025 16200 GBP
Milan , Italy 2 - Mar - 2025 13 - Mar - 2025 13900 GBP
Istanbul , Turkey 23 - Mar - 2025 3 - Apr - 2025 9400 GBP
Bali , Indonesia 23 - Mar - 2025 3 - Apr - 2025 16200 GBP
Singapore , Singapore 23 - Mar - 2025 3 - Apr - 2025 15000 GBP
Washington , United States 23 - Mar - 2025 3 - Apr - 2025 22000 GBP
Geneva , Switzerland 9 - Mar - 2025 20 - Mar - 2025 17900 GBP
Taipei , Taiwan 23 - Mar - 2025 3 - Apr - 2025 18600 GBP
Istanbul , Turkey 27 - Apr - 2025 8 - May - 2025 9400 GBP
Bali , Indonesia 27 - Apr - 2025 8 - May - 2025 16200 GBP
Singapore , Singapore 27 - Apr - 2025 8 - May - 2025 15000 GBP
Washington , United States 27 - Apr - 2025 8 - May - 2025 22000 GBP
Kuala Lumpur , Malaysia 6 - Apr - 2025 17 - Apr - 2025 9500 GBP
Rome , Italy 6 - Apr - 2025 17 - Apr - 2025 14600 GBP
Barcelona , Spain 6 - Apr - 2025 17 - Apr - 2025 13900 GBP
Zurich , Switzerland 6 - Apr - 2025 17 - Apr - 2025 15900 GBP
Dubai , UAE 13 - Apr - 2025 24 - Apr - 2025 9737.5 GBP
Paris , France 13 - Apr - 2025 24 - Apr - 2025 13400 GBP
Hong Kong , Hong Kong 13 - Apr - 2025 24 - Apr - 2025 17000 GBP
Tokyo , Japan 13 - Apr - 2025 24 - Apr - 2025 19500 GBP
London , UK 20 - Apr - 2025 1 - May - 2025 9900 GBP
Madrid , Spain 20 - Apr - 2025 1 - May - 2025 13900 GBP
Munich , Germany 20 - Apr - 2025 1 - May - 2025 15800 GBP
Berlin , Germany 20 - Apr - 2025 1 - May - 2025 15800 GBP
New York , United States 20 - Apr - 2025 1 - May - 2025 21800 GBP
Amsterdam , Netherlands 20 - Apr - 2025 1 - May - 2025 16200 GBP
Milan , Italy 20 - Apr - 2025 1 - May - 2025 13900 GBP
Taipei , Taiwan 27 - Apr - 2025 8 - May - 2025 18600 GBP
Sydney , Australia 6 - Apr - 2025 17 - Apr - 2025 21800 GBP
Interlaken , Switzerland 6 - Apr - 2025 17 - Apr - 2025 17900 GBP
Geneva , Switzerland 13 - Apr - 2025 24 - Apr - 2025 17900 GBP
London , UK 11 - May - 2025 22 - May - 2025 9900 GBP
Madrid , Spain 11 - May - 2025 22 - May - 2025 13900 GBP
Munich , Germany 11 - May - 2025 22 - May - 2025 15800 GBP
Berlin , Germany 11 - May - 2025 22 - May - 2025 15800 GBP
New York , United States 11 - May - 2025 22 - May - 2025 21800 GBP
Amsterdam , Netherlands 11 - May - 2025 22 - May - 2025 16200 GBP
Milan , Italy 11 - May - 2025 22 - May - 2025 13900 GBP
Dubai , UAE 4 - May - 2025 15 - May - 2025 9737.5 GBP
Paris , France 4 - May - 2025 15 - May - 2025 13400 GBP
Hong Kong , Hong Kong 4 - May - 2025 15 - May - 2025 17000 GBP
Tokyo , Japan 4 - May - 2025 15 - May - 2025 19500 GBP
London , UK 18 - May - 2025 29 - May - 2025 9900 GBP
Madrid , Spain 18 - May - 2025 29 - May - 2025 13900 GBP
Munich , Germany 18 - May - 2025 29 - May - 2025 15800 GBP
Berlin , Germany 18 - May - 2025 29 - May - 2025 15800 GBP
New York , United States 18 - May - 2025 29 - May - 2025 21800 GBP
Amsterdam , Netherlands 18 - May - 2025 29 - May - 2025 16200 GBP
Milan , Italy 18 - May - 2025 29 - May - 2025 13900 GBP
Istanbul , Turkey 25 - May - 2025 5 - Jun - 2025 9400 GBP
Bali , Indonesia 25 - May - 2025 5 - Jun - 2025 16200 GBP
Singapore , Singapore 25 - May - 2025 5 - Jun - 2025 15000 GBP
Washington , United States 25 - May - 2025 5 - Jun - 2025 22000 GBP
Geneva , Switzerland 4 - May - 2025 15 - May - 2025 17900 GBP
Taipei , Taiwan 25 - May - 2025 5 - Jun - 2025 18600 GBP
Istanbul , Turkey 8 - Jun - 2025 19 - Jun - 2025 9400 GBP
Bali , Indonesia 8 - Jun - 2025 19 - Jun - 2025 16200 GBP
Singapore , Singapore 8 - Jun - 2025 19 - Jun - 2025 15000 GBP
Washington , United States 8 - Jun - 2025 19 - Jun - 2025 22000 GBP
Kuala Lumpur , Malaysia 15 - Jun - 2025 26 - Jun - 2025 9500 GBP
Rome , Italy 15 - Jun - 2025 26 - Jun - 2025 14600 GBP
Barcelona , Spain 15 - Jun - 2025 26 - Jun - 2025 13900 GBP
Zurich , Switzerland 15 - Jun - 2025 26 - Jun - 2025 15900 GBP
Dubai , UAE 22 - Jun - 2025 3 - Jul - 2025 9737.5 GBP
Paris , France 22 - Jun - 2025 3 - Jul - 2025 13400 GBP
Hong Kong , Hong Kong 22 - Jun - 2025 3 - Jul - 2025 17000 GBP
Tokyo , Japan 22 - Jun - 2025 3 - Jul - 2025 19500 GBP
London , UK 1 - Jun - 2025 12 - Jun - 2025 9900 GBP
Madrid , Spain 1 - Jun - 2025 12 - Jun - 2025 13900 GBP
Munich , Germany 1 - Jun - 2025 12 - Jun - 2025 15800 GBP
Berlin , Germany 1 - Jun - 2025 12 - Jun - 2025 15800 GBP
New York , United States 1 - Jun - 2025 12 - Jun - 2025 21800 GBP
Amsterdam , Netherlands 1 - Jun - 2025 12 - Jun - 2025 16200 GBP
Milan , Italy 1 - Jun - 2025 12 - Jun - 2025 13900 GBP
Taipei , Taiwan 8 - Jun - 2025 19 - Jun - 2025 18600 GBP
Sydney , Australia 15 - Jun - 2025 26 - Jun - 2025 21800 GBP
Interlaken , Switzerland 15 - Jun - 2025 26 - Jun - 2025 17900 GBP
Geneva , Switzerland 22 - Jun - 2025 3 - Jul - 2025 17900 GBP
London , UK 6 - Jul - 2025 17 - Jul - 2025 9900 GBP
Madrid , Spain 6 - Jul - 2025 17 - Jul - 2025 13900 GBP
Munich , Germany 6 - Jul - 2025 17 - Jul - 2025 15800 GBP
Berlin , Germany 6 - Jul - 2025 17 - Jul - 2025 15800 GBP
New York , United States 6 - Jul - 2025 17 - Jul - 2025 21800 GBP
Amsterdam , Netherlands 6 - Jul - 2025 17 - Jul - 2025 16200 GBP
Milan , Italy 6 - Jul - 2025 17 - Jul - 2025 13900 GBP
Dubai , UAE 13 - Jul - 2025 24 - Jul - 2025 9737.5 GBP
Paris , France 13 - Jul - 2025 24 - Jul - 2025 13400 GBP
Hong Kong , Hong Kong 13 - Jul - 2025 24 - Jul - 2025 17000 GBP
Tokyo , Japan 13 - Jul - 2025 24 - Jul - 2025 19500 GBP
London , UK 20 - Jul - 2025 31 - Jul - 2025 9900 GBP
Madrid , Spain 20 - Jul - 2025 31 - Jul - 2025 13900 GBP
Munich , Germany 20 - Jul - 2025 31 - Jul - 2025 15800 GBP
Berlin , Germany 20 - Jul - 2025 31 - Jul - 2025 15800 GBP
New York , United States 20 - Jul - 2025 31 - Jul - 2025 21800 GBP
Amsterdam , Netherlands 20 - Jul - 2025 31 - Jul - 2025 16200 GBP
Milan , Italy 20 - Jul - 2025 31 - Jul - 2025 13900 GBP
Istanbul , Turkey 27 - Jul - 2025 7 - Aug - 2025 9400 GBP
Bali , Indonesia 27 - Jul - 2025 7 - Aug - 2025 16200 GBP
Singapore , Singapore 27 - Jul - 2025 7 - Aug - 2025 15000 GBP
Washington , United States 27 - Jul - 2025 7 - Aug - 2025 22000 GBP
Geneva , Switzerland 13 - Jul - 2025 24 - Jul - 2025 17900 GBP
Taipei , Taiwan 27 - Jul - 2025 7 - Aug - 2025 18600 GBP
Istanbul , Turkey 3 - Aug - 2025 14 - Aug - 2025 9400 GBP
Bali , Indonesia 3 - Aug - 2025 14 - Aug - 2025 16200 GBP
Singapore , Singapore 3 - Aug - 2025 14 - Aug - 2025 15000 GBP
Washington , United States 3 - Aug - 2025 14 - Aug - 2025 22000 GBP
Kuala Lumpur , Malaysia 10 - Aug - 2025 21 - Aug - 2025 9500 GBP
Rome , Italy 10 - Aug - 2025 21 - Aug - 2025 14600 GBP
Barcelona , Spain 10 - Aug - 2025 21 - Aug - 2025 13900 GBP
Zurich , Switzerland 10 - Aug - 2025 21 - Aug - 2025 15900 GBP
Dubai , UAE 17 - Aug - 2025 28 - Aug - 2025 9737.5 GBP
Paris , France 17 - Aug - 2025 28 - Aug - 2025 13400 GBP
Hong Kong , Hong Kong 17 - Aug - 2025 28 - Aug - 2025 17000 GBP
Tokyo , Japan 17 - Aug - 2025 28 - Aug - 2025 19500 GBP
London , UK 24 - Aug - 2025 4 - Sep - 2025 9900 GBP
Madrid , Spain 24 - Aug - 2025 4 - Sep - 2025 13900 GBP
Munich , Germany 24 - Aug - 2025 4 - Sep - 2025 15800 GBP
Berlin , Germany 24 - Aug - 2025 4 - Sep - 2025 15800 GBP
New York , United States 24 - Aug - 2025 4 - Sep - 2025 21800 GBP
Amsterdam , Netherlands 24 - Aug - 2025 4 - Sep - 2025 16200 GBP
Milan , Italy 24 - Aug - 2025 4 - Sep - 2025 13900 GBP
Taipei , Taiwan 3 - Aug - 2025 14 - Aug - 2025 18600 GBP
Sydney , Australia 10 - Aug - 2025 21 - Aug - 2025 21800 GBP
Interlaken , Switzerland 10 - Aug - 2025 21 - Aug - 2025 17900 GBP
Geneva , Switzerland 17 - Aug - 2025 28 - Aug - 2025 17900 GBP
London , UK 28 - Sep - 2025 9 - Oct - 2025 9900 GBP
Madrid , Spain 28 - Sep - 2025 9 - Oct - 2025 13900 GBP
Munich , Germany 28 - Sep - 2025 9 - Oct - 2025 15800 GBP
Berlin , Germany 28 - Sep - 2025 9 - Oct - 2025 15800 GBP
New York , United States 28 - Sep - 2025 9 - Oct - 2025 21800 GBP
Amsterdam , Netherlands 28 - Sep - 2025 9 - Oct - 2025 16200 GBP
Milan , Italy 28 - Sep - 2025 9 - Oct - 2025 13900 GBP
Dubai , UAE 7 - Sep - 2025 18 - Sep - 2025 9737.5 GBP
Paris , France 7 - Sep - 2025 18 - Sep - 2025 13400 GBP
Hong Kong , Hong Kong 7 - Sep - 2025 18 - Sep - 2025 17000 GBP
Tokyo , Japan 7 - Sep - 2025 18 - Sep - 2025 19500 GBP
London , UK 14 - Sep - 2025 25 - Sep - 2025 9900 GBP
Madrid , Spain 14 - Sep - 2025 25 - Sep - 2025 13900 GBP
Munich , Germany 14 - Sep - 2025 25 - Sep - 2025 15800 GBP
Berlin , Germany 14 - Sep - 2025 25 - Sep - 2025 15800 GBP
New York , United States 14 - Sep - 2025 25 - Sep - 2025 21800 GBP
Amsterdam , Netherlands 14 - Sep - 2025 25 - Sep - 2025 16200 GBP
Milan , Italy 14 - Sep - 2025 25 - Sep - 2025 13900 GBP
Istanbul , Turkey 21 - Sep - 2025 2 - Oct - 2025 9400 GBP
Bali , Indonesia 21 - Sep - 2025 2 - Oct - 2025 16200 GBP
Singapore , Singapore 21 - Sep - 2025 2 - Oct - 2025 15000 GBP
Washington , United States 21 - Sep - 2025 2 - Oct - 2025 22000 GBP
Geneva , Switzerland 7 - Sep - 2025 18 - Sep - 2025 17900 GBP
Taipei , Taiwan 21 - Sep - 2025 2 - Oct - 2025 18600 GBP
Istanbul , Turkey 19 - Oct - 2025 30 - Oct - 2025 9400 GBP
Bali , Indonesia 19 - Oct - 2025 30 - Oct - 2025 16200 GBP
Singapore , Singapore 19 - Oct - 2025 30 - Oct - 2025 15000 GBP
Washington , United States 19 - Oct - 2025 30 - Oct - 2025 22000 GBP
Dubai , UAE 5 - Oct - 2025 16 - Oct - 2025 9737.5 GBP
Paris , France 5 - Oct - 2025 16 - Oct - 2025 13400 GBP
Hong Kong , Hong Kong 5 - Oct - 2025 16 - Oct - 2025 17000 GBP
Tokyo , Japan 5 - Oct - 2025 16 - Oct - 2025 19500 GBP
London , UK 12 - Oct - 2025 23 - Oct - 2025 9900 GBP
Madrid , Spain 12 - Oct - 2025 23 - Oct - 2025 13900 GBP
Munich , Germany 12 - Oct - 2025 23 - Oct - 2025 15800 GBP
Berlin , Germany 12 - Oct - 2025 23 - Oct - 2025 15800 GBP
New York , United States 12 - Oct - 2025 23 - Oct - 2025 21800 GBP
Amsterdam , Netherlands 12 - Oct - 2025 23 - Oct - 2025 16200 GBP
Milan , Italy 12 - Oct - 2025 23 - Oct - 2025 13900 GBP
Taipei , Taiwan 19 - Oct - 2025 30 - Oct - 2025 18600 GBP
Geneva , Switzerland 5 - Oct - 2025 16 - Oct - 2025 17900 GBP

Course Syllabus

Introduction

This highly interactive course will look into the tried and trusted management processes, procedures and methodology used by many companies to build productive and cohesive units whilst establishing strong working relationships.  It will explore: behaviour; communication; leadership styles; problem identification to solution generation; evaluating creative techniques; how to challenge more ‘outcomes thinking’.

Excellent communication is essential for the creation of a highly effective and productive organisation; building rapport with people develops trust, openness and meaningful relationships. Decision making and problem solving represent the most important of all managerial and leadership activities; making timely, well-considered and informed decisions, will lead your team and organisation to deserved success.

This course will feature:

  • The psychology of personality and how this influences the solutions we select ensuring greater understanding of the behavioural traits of yourself and others
  • The application of whole brain thinking to the problem solving process in order to balance the logical and creative dimensions of problem solving
  • Assessing personal creativity and challenge the mental blocks that limit our thinking
  • Practical solutions to work related issues through Neuro Linguistic Programming, Emotional Intelligence and psychometric profiling
  • Advanced communication and motivation models essential to modern day business units that will greatly enhanced leadership skills

Objectives

  • Determine pragmatic methods for effective problem solving.
  • Appreciate the impact of personality on creativity, decision making & problem solving process.
  • Develop strategies for creating a positive work environment.
  • Recognise differing behavioural styles & learn to adapt to build lasting rapport.
  • Understand your key roles in encouraging & developing your staff thru the power of personal motivation & effective communication.

Contents

Module 1: Advanced Communication Interpersonal Skills Day One

How to Build Lasting Rapport

  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your own behaviour to match other’s
  • Sharpen your senses to the signals others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Read body language in order to understand how others are thinking and responding to you

Day Two

Self-Awareness: How to Gain a Greater Understanding of Yourself

  • Key concepts of NLP and Emotional Intelligence
  • Connecting your feelings for greater self awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self-talk  and what it means
  • Internal and external referencing

Day Three

Crystal Clear Communication

  • Powerful listening and questioning techniques
  • Thinking and language patterns
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well formed outcomes

Day Four

Empathy: The Ability to Understand Situations from Another’s Perspective

  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions - the secrets of body language
  • How we communicate
  • Filters to communication
  • Learning Styles
  • Modelling: how others do things

Day Five

Motivation: How to get the most from Yourself and Other

  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organisation
  • Setting goals that motivate
  • Creating a positive future for your organisation
  • Testing your well-formed outcomes

Module 2: Advanced Problem Solving & Decision Making Day Six

The Psychology of Problem Solving and Decision Making

  • Introduction: Why study problem solving and decision making
  • A synopsis of psychological thought
  • Values, Problem Solving and Bias in Decision Making
  • Psychological type and Lateral Thinking for Problem Solving
  • Psychometric assessment on your problem solving preferences
  • Using a team approach to encourage structured and lateral thinking

Day Seven

Problem Solving, the Cognitive Process and Whole Brain Thinking

  • Problem solving: the highest order cognitive process
  • Split brain theory to make informed and balanced decisions
  • Developing openness to new ideas in making decisions
  • The model of creative problem solving
  • Lessons in facing the unexpected events
  • Decision Making and the Management of Change

Day Eight

Creating Continuous Improvement in the Workplace

  • Encouraging creative problem solving for continuous improvement
  • Appreciative Enquiry and a focus on positive dialogues
  • Solution focus methodology: a radical transformational approach to solving problems
  • Diagnostic tools for organisational improvement
  • Using techniques to innovate and improve process and product
  • The Disney Creative Thinking Strategy

Day Nine

Building Creative Capability in Self and Removing Mental Block

  • ‘How creative am I’? Challenging self-imposed assumptions
  • Thinking outside the box and ‘Imagineering’: current examples from technology
  • ‘Curiosita’: using the multiple intelligences of Leonardo da Vinci
  • A model for organisational innovation
  • Organisational culture and its influence on the creative organisation
  • Creative leadership in times of crisis: the role of emotional intelligence in decision making

Day Ten

The Creative Leader in the Innovative Organisation

  • Leadership style and decision making activities
  • Enhancing Serendipity
  • Ensuring alignment with corporate mission
  • Assessing creativity in your organisation
  • Creating "innovation champions" as a strategy for fostering change
  • Developing a personal action plan for the workplace and assessment guidance

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