Creative Retail Selling and Visual Merchandising Training
BMC Training provides a training course in Creative Retail Selling and Visual Merchandising in PR , Customer Services , Sales and Marketing
Course Title
Venue
Start Date
End Date
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Istanbul21 - 8 - 202225 - 8 - 2022
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Dubai21 - 8 - 202225 - 8 - 2022
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Paris21 - 8 - 202225 - 8 - 2022
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London21 - 8 - 202225 - 8 - 2022
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Kuala Lumpur28 - 8 - 20221 - 9 - 2022
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Dubai4 - 9 - 20228 - 9 - 2022
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Paris4 - 9 - 20228 - 9 - 2022
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London4 - 9 - 20228 - 9 - 2022
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Dubai11 - 9 - 202215 - 9 - 2022
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Paris11 - 9 - 202215 - 9 - 2022
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Kuala Lumpur18 - 9 - 202222 - 9 - 2022
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Istanbul25 - 9 - 202229 - 9 - 2022
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Istanbul2 - 10 - 20226 - 10 - 2022
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Dubai2 - 10 - 20226 - 10 - 2022
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Paris2 - 10 - 20226 - 10 - 2022
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London2 - 10 - 20226 - 10 - 2022
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Kuala Lumpur9 - 10 - 202213 - 10 - 2022
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London16 - 10 - 202220 - 10 - 2022
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Dubai23 - 10 - 202227 - 10 - 2022
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Paris23 - 10 - 202227 - 10 - 2022
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Dubai6 - 11 - 202210 - 11 - 2022
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Paris6 - 11 - 202210 - 11 - 2022
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Kuala Lumpur13 - 11 - 202217 - 11 - 2022
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Istanbul20 - 11 - 202224 - 11 - 2022
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Dubai27 - 11 - 20221 - 12 - 2022
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Paris27 - 11 - 20221 - 12 - 2022
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London27 - 11 - 20221 - 12 - 2022
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Kuala Lumpur4 - 12 - 20228 - 12 - 2022
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Istanbul11 - 12 - 202215 - 12 - 2022
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Dubai11 - 12 - 202215 - 12 - 2022
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Paris11 - 12 - 202215 - 12 - 2022
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London11 - 12 - 202215 - 12 - 2022
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London18 - 12 - 202222 - 12 - 2022
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Dubai25 - 12 - 202229 - 12 - 2022
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Paris25 - 12 - 202229 - 12 - 2022
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Kuala Lumpur1 - 1 - 20235 - 1 - 2023
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Dubai8 - 1 - 202312 - 1 - 2023
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Paris8 - 1 - 202312 - 1 - 2023
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Dubai15 - 1 - 202319 - 1 - 2023
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Paris15 - 1 - 202319 - 1 - 2023
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London15 - 1 - 202319 - 1 - 2023
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Istanbul22 - 1 - 202326 - 1 - 2023
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Kuala Lumpur5 - 2 - 20239 - 2 - 2023
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Istanbul12 - 2 - 202316 - 2 - 2023
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Dubai12 - 2 - 202316 - 2 - 2023
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Paris12 - 2 - 202316 - 2 - 2023
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London12 - 2 - 202316 - 2 - 2023
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Dubai19 - 2 - 202323 - 2 - 2023
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Paris19 - 2 - 202323 - 2 - 2023
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London26 - 2 - 20232 - 3 - 2023
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Dubai5 - 3 - 20239 - 3 - 2023
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Paris5 - 3 - 20239 - 3 - 2023
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Dubai12 - 3 - 202316 - 3 - 2023
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Paris12 - 3 - 202316 - 3 - 2023
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London12 - 3 - 202316 - 3 - 2023
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Istanbul19 - 3 - 202323 - 3 - 2023
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Kuala Lumpur26 - 3 - 202330 - 3 - 2023
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Dubai2 - 4 - 20236 - 4 - 2023
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Paris2 - 4 - 20236 - 4 - 2023
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Istanbul9 - 4 - 202313 - 4 - 2023
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Dubai9 - 4 - 202313 - 4 - 2023
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Paris9 - 4 - 202313 - 4 - 2023
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London9 - 4 - 202313 - 4 - 2023
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Kuala Lumpur16 - 4 - 202320 - 4 - 2023
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London23 - 4 - 202327 - 4 - 2023
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Dubai7 - 5 - 202311 - 5 - 2023
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Paris7 - 5 - 202311 - 5 - 2023
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London7 - 5 - 202311 - 5 - 2023
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Istanbul14 - 5 - 202318 - 5 - 2023
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Dubai21 - 5 - 202325 - 5 - 2023
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Paris21 - 5 - 202325 - 5 - 2023
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Kuala Lumpur28 - 5 - 20231 - 6 - 2023
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Kuala Lumpur4 - 6 - 20238 - 6 - 2023
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London11 - 6 - 202315 - 6 - 2023
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Dubai18 - 6 - 202322 - 6 - 2023
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Paris18 - 6 - 202322 - 6 - 2023
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Istanbul25 - 6 - 202329 - 6 - 2023
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Dubai25 - 6 - 202329 - 6 - 2023
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Paris25 - 6 - 202329 - 6 - 2023
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London25 - 6 - 202329 - 6 - 2023
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Istanbul2 - 7 - 20236 - 7 - 2023
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Dubai9 - 7 - 202313 - 7 - 2023
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Paris9 - 7 - 202313 - 7 - 2023
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London9 - 7 - 202313 - 7 - 2023
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Dubai16 - 7 - 202320 - 7 - 2023
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Paris16 - 7 - 202320 - 7 - 2023
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London16 - 7 - 202320 - 7 - 2023
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Kuala Lumpur23 - 7 - 202327 - 7 - 2023
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London6 - 8 - 202310 - 8 - 2023
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Dubai13 - 8 - 202317 - 8 - 2023
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Paris13 - 8 - 202317 - 8 - 2023
Introduction
This program is designed for:
All retail sales staff as well as team leaders and supervisors accountable for sales.
Objectives
- Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty.
- Explain customer behavior in a retail environment.
- Use practical selling skills to guide their customers through a defined customer decision process.
- Create a positive customer shopping experience.
- Generate outstanding customer service.
Content
The Changing Retail Environment
- The Changing Business Environment
- The Buyer Decision Process
- New Roles of Retail Sales Associates
- Three Basic Tasks of Retailing
- Retailing Biggest Challenges
- The Black Hole Concept
The Retail Selling Process
- The Customers Buying Motives
- The Retail Purchase Decision Process
- Presale Planning (Gathering Information)
- TheRetail Four Fold Selling Process (Selling Cycle)
- Characteristics of a Top Retail Salesperson
The GUEST Approach Selling Format
- Greeting the GUEST
- Understanding the GUEST
- Explaining the Products’ Features and Benefits
- Suggesting Additional Items
- Thanking the GUEST
Customer Service Excellence in Retail
- Customer Service Defined (Retail Perspective)
- Determining Customer Service Levels
- Factors to Consider When Determining Customer Services to Offer
- Foundations of Great Service People
- Handling Complaints
- Dealing with Different Types of Customers
Merchandising for the Ideal Customer Experience
- Merchandising Presentation
- Store Environment Atmosphere
- Various Store Designs
- The Different Types of Fixtures
- Preparing and Conducting a “Store Audit Reportâ€
- Important Retail Metrics and KPIs (Evaluating Store and Staff Performance)
- Field Visit to a Retail Shopping Centre
Courses Search
Traning Categories
- Management and Leadership
- Finance , Accounting and Budgeting
- Human Resource Management
- Project , Procurement and Contracts
- Secretarial and Administration
- PR , Customer Services , Sales and Marketing
- Quality and Productivity
- Maintenance Engineering Training
- Oil and Gas Training
- Warehouse , Logistics , Supply Chain and Inventory
- Construction and Civil Engineering Training
- Facilities Management Training
- Safety Training
- Electrical and Power Engineering Training
PDF Training Plan 2022 - 2023
- Management and Leadership
- Finance , Accounting and Budgeting
- Human Resource Management
- Project , Procurement and Contracts
- Secretarial and Administration
- PR , Customer Services , Sales and Marketing
- Quality and Productivity
- Maintenance Engineering Training
- Oil and Gas Training
- Facilities Management Training
- Warehouse , Logistics , Supply Chain and Inventory
- Safety Training
- Electrical and Power Engineering Training