Creative Retail Selling and Visual Merchandising Course
Develop skills in creative retail selling and visual merchandising. Enroll in this course to enhance your ability to attract and engage customers. BMC Training offers Creative Retail Selling and Visual Merchandising Course in PR , Customer Services , Sales and Marketing Courses.
- English
- 214 Training Sessions
- Confirmed
- One Week
Detailed description for visually impaired users: The image presents a view of Creative Retail Selling and Visual Merchandising Training Course
Type a city name or a month
Venue | Start Date | End Date | Net Fees | Details & Registration |
---|---|---|---|---|
London , UK | 28 - Apr - 2024 | 2 - May - 2024 | 4950 GBP |
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Madrid , Spain | 28 - Apr - 2024 | 2 - May - 2024 | 6950 GBP |
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Munich , Germany | 28 - Apr - 2024 | 2 - May - 2024 | 7900 GBP |
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Berlin , Germany | 28 - Apr - 2024 | 2 - May - 2024 | 7900 GBP |
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New York , United States | 28 - Apr - 2024 | 2 - May - 2024 | 10900 GBP |
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Amsterdam , Netherlands | 28 - Apr - 2024 | 2 - May - 2024 | 8100 GBP |
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Istanbul , Turkey | 12 - May - 2024 | 16 - May - 2024 | 4700 GBP |
|
Bali , Indonesia | 12 - May - 2024 | 16 - May - 2024 | 8100 GBP |
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Singapore , Singapore | 12 - May - 2024 | 16 - May - 2024 | 7500 GBP |
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Dubai , UAE | 5 - May - 2024 | 9 - May - 2024 | 4987.5 GBP |
|
Paris , France | 5 - May - 2024 | 9 - May - 2024 | 6700 GBP |
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Hong Kong , Hong Kong | 5 - May - 2024 | 9 - May - 2024 | 8500 GBP |
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Dubai , UAE | 19 - May - 2024 | 23 - May - 2024 | 4987.5 GBP |
|
Paris , France | 19 - May - 2024 | 23 - May - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 19 - May - 2024 | 23 - May - 2024 | 8500 GBP |
|
Kuala Lumpur , Malaysia | 26 - May - 2024 | 30 - May - 2024 | 4750 GBP |
|
Rome , Italy | 26 - May - 2024 | 30 - May - 2024 | 7300 GBP |
|
Barcelona , Spain | 26 - May - 2024 | 30 - May - 2024 | 6950 GBP |
|
Zurich , Switzerland | 26 - May - 2024 | 30 - May - 2024 | 7950 GBP |
|
London , UK | 5 - May - 2024 | 9 - May - 2024 | 4950 GBP |
|
Madrid , Spain | 5 - May - 2024 | 9 - May - 2024 | 6950 GBP |
|
Munich , Germany | 5 - May - 2024 | 9 - May - 2024 | 7900 GBP |
|
Berlin , Germany | 5 - May - 2024 | 9 - May - 2024 | 7900 GBP |
|
London , UK | 19 - May - 2024 | 23 - May - 2024 | 4950 GBP |
|
Madrid , Spain | 19 - May - 2024 | 23 - May - 2024 | 6950 GBP |
|
Munich , Germany | 19 - May - 2024 | 23 - May - 2024 | 7900 GBP |
|
Berlin , Germany | 19 - May - 2024 | 23 - May - 2024 | 7900 GBP |
|
Washington , United States | 12 - May - 2024 | 16 - May - 2024 | 11000 GBP |
|
New York , United States | 5 - May - 2024 | 9 - May - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 5 - May - 2024 | 9 - May - 2024 | 8100 GBP |
|
New York , United States | 19 - May - 2024 | 23 - May - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 19 - May - 2024 | 23 - May - 2024 | 8100 GBP |
|
London , UK | 9 - Jun - 2024 | 13 - Jun - 2024 | 4950 GBP |
|
Madrid , Spain | 9 - Jun - 2024 | 13 - Jun - 2024 | 6950 GBP |
|
Munich , Germany | 9 - Jun - 2024 | 13 - Jun - 2024 | 7900 GBP |
|
Berlin , Germany | 9 - Jun - 2024 | 13 - Jun - 2024 | 7900 GBP |
|
Dubai , UAE | 16 - Jun - 2024 | 20 - Jun - 2024 | 4987.5 GBP |
|
Paris , France | 16 - Jun - 2024 | 20 - Jun - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 16 - Jun - 2024 | 20 - Jun - 2024 | 8500 GBP |
|
Istanbul , Turkey | 23 - Jun - 2024 | 27 - Jun - 2024 | 4700 GBP |
|
Bali , Indonesia | 23 - Jun - 2024 | 27 - Jun - 2024 | 8100 GBP |
|
Singapore , Singapore | 23 - Jun - 2024 | 27 - Jun - 2024 | 7500 GBP |
|
Kuala Lumpur , Malaysia | 2 - Jun - 2024 | 6 - Jun - 2024 | 4750 GBP |
|
Rome , Italy | 2 - Jun - 2024 | 6 - Jun - 2024 | 7300 GBP |
|
Barcelona , Spain | 2 - Jun - 2024 | 6 - Jun - 2024 | 6950 GBP |
|
Zurich , Switzerland | 2 - Jun - 2024 | 6 - Jun - 2024 | 7950 GBP |
|
Dubai , UAE | 23 - Jun - 2024 | 27 - Jun - 2024 | 4987.5 GBP |
|
Paris , France | 23 - Jun - 2024 | 27 - Jun - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 23 - Jun - 2024 | 27 - Jun - 2024 | 8500 GBP |
|
London , UK | 23 - Jun - 2024 | 27 - Jun - 2024 | 4950 GBP |
|
Madrid , Spain | 23 - Jun - 2024 | 27 - Jun - 2024 | 6950 GBP |
|
Munich , Germany | 23 - Jun - 2024 | 27 - Jun - 2024 | 7900 GBP |
|
Berlin , Germany | 23 - Jun - 2024 | 27 - Jun - 2024 | 7900 GBP |
|
New York , United States | 9 - Jun - 2024 | 13 - Jun - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 9 - Jun - 2024 | 13 - Jun - 2024 | 8100 GBP |
|
Washington , United States | 23 - Jun - 2024 | 27 - Jun - 2024 | 11000 GBP |
|
New York , United States | 23 - Jun - 2024 | 27 - Jun - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 23 - Jun - 2024 | 27 - Jun - 2024 | 8100 GBP |
|
Istanbul , Turkey | 7 - Jul - 2024 | 11 - Jul - 2024 | 4700 GBP |
|
Bali , Indonesia | 7 - Jul - 2024 | 11 - Jul - 2024 | 8100 GBP |
|
Singapore , Singapore | 7 - Jul - 2024 | 11 - Jul - 2024 | 7500 GBP |
|
Dubai , UAE | 14 - Jul - 2024 | 18 - Jul - 2024 | 4987.5 GBP |
|
Paris , France | 14 - Jul - 2024 | 18 - Jul - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 14 - Jul - 2024 | 18 - Jul - 2024 | 8500 GBP |
|
Dubai , UAE | 21 - Jul - 2024 | 25 - Jul - 2024 | 4987.5 GBP |
|
Paris , France | 21 - Jul - 2024 | 25 - Jul - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 21 - Jul - 2024 | 25 - Jul - 2024 | 8500 GBP |
|
Kuala Lumpur , Malaysia | 28 - Jul - 2024 | 1 - Aug - 2024 | 4750 GBP |
|
Rome , Italy | 28 - Jul - 2024 | 1 - Aug - 2024 | 7300 GBP |
|
Barcelona , Spain | 28 - Jul - 2024 | 1 - Aug - 2024 | 6950 GBP |
|
Zurich , Switzerland | 28 - Jul - 2024 | 1 - Aug - 2024 | 7950 GBP |
|
London , UK | 14 - Jul - 2024 | 18 - Jul - 2024 | 4950 GBP |
|
Madrid , Spain | 14 - Jul - 2024 | 18 - Jul - 2024 | 6950 GBP |
|
Munich , Germany | 14 - Jul - 2024 | 18 - Jul - 2024 | 7900 GBP |
|
Berlin , Germany | 14 - Jul - 2024 | 18 - Jul - 2024 | 7900 GBP |
|
London , UK | 21 - Jul - 2024 | 25 - Jul - 2024 | 4950 GBP |
|
Madrid , Spain | 21 - Jul - 2024 | 25 - Jul - 2024 | 6950 GBP |
|
Munich , Germany | 21 - Jul - 2024 | 25 - Jul - 2024 | 7900 GBP |
|
Berlin , Germany | 21 - Jul - 2024 | 25 - Jul - 2024 | 7900 GBP |
|
Washington , United States | 7 - Jul - 2024 | 11 - Jul - 2024 | 11000 GBP |
|
New York , United States | 14 - Jul - 2024 | 18 - Jul - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 14 - Jul - 2024 | 18 - Jul - 2024 | 8100 GBP |
|
New York , United States | 21 - Jul - 2024 | 25 - Jul - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 21 - Jul - 2024 | 25 - Jul - 2024 | 8100 GBP |
|
London , UK | 4 - Aug - 2024 | 8 - Aug - 2024 | 4950 GBP |
|
Madrid , Spain | 4 - Aug - 2024 | 8 - Aug - 2024 | 6950 GBP |
|
Munich , Germany | 4 - Aug - 2024 | 8 - Aug - 2024 | 7900 GBP |
|
Berlin , Germany | 4 - Aug - 2024 | 8 - Aug - 2024 | 7900 GBP |
|
Dubai , UAE | 11 - Aug - 2024 | 15 - Aug - 2024 | 4987.5 GBP |
|
Paris , France | 11 - Aug - 2024 | 15 - Aug - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 11 - Aug - 2024 | 15 - Aug - 2024 | 8500 GBP |
|
Istanbul , Turkey | 18 - Aug - 2024 | 22 - Aug - 2024 | 4700 GBP |
|
Bali , Indonesia | 18 - Aug - 2024 | 22 - Aug - 2024 | 8100 GBP |
|
Singapore , Singapore | 18 - Aug - 2024 | 22 - Aug - 2024 | 7500 GBP |
|
Kuala Lumpur , Malaysia | 25 - Aug - 2024 | 29 - Aug - 2024 | 4750 GBP |
|
Rome , Italy | 25 - Aug - 2024 | 29 - Aug - 2024 | 7300 GBP |
|
Barcelona , Spain | 25 - Aug - 2024 | 29 - Aug - 2024 | 6950 GBP |
|
Zurich , Switzerland | 25 - Aug - 2024 | 29 - Aug - 2024 | 7950 GBP |
|
Dubai , UAE | 18 - Aug - 2024 | 22 - Aug - 2024 | 4987.5 GBP |
|
Paris , France | 18 - Aug - 2024 | 22 - Aug - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 18 - Aug - 2024 | 22 - Aug - 2024 | 8500 GBP |
|
London , UK | 18 - Aug - 2024 | 22 - Aug - 2024 | 4950 GBP |
|
Madrid , Spain | 18 - Aug - 2024 | 22 - Aug - 2024 | 6950 GBP |
|
Munich , Germany | 18 - Aug - 2024 | 22 - Aug - 2024 | 7900 GBP |
|
Berlin , Germany | 18 - Aug - 2024 | 22 - Aug - 2024 | 7900 GBP |
|
New York , United States | 4 - Aug - 2024 | 8 - Aug - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 4 - Aug - 2024 | 8 - Aug - 2024 | 8100 GBP |
|
Washington , United States | 18 - Aug - 2024 | 22 - Aug - 2024 | 11000 GBP |
|
New York , United States | 18 - Aug - 2024 | 22 - Aug - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 18 - Aug - 2024 | 22 - Aug - 2024 | 8100 GBP |
|
Istanbul , Turkey | 22 - Sep - 2024 | 26 - Sep - 2024 | 4700 GBP |
|
Bali , Indonesia | 22 - Sep - 2024 | 26 - Sep - 2024 | 8100 GBP |
|
Singapore , Singapore | 22 - Sep - 2024 | 26 - Sep - 2024 | 7500 GBP |
|
Dubai , UAE | 1 - Sep - 2024 | 5 - Sep - 2024 | 4987.5 GBP |
|
Paris , France | 1 - Sep - 2024 | 5 - Sep - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 1 - Sep - 2024 | 5 - Sep - 2024 | 8500 GBP |
|
Dubai , UAE | 8 - Sep - 2024 | 12 - Sep - 2024 | 4987.5 GBP |
|
Paris , France | 8 - Sep - 2024 | 12 - Sep - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 8 - Sep - 2024 | 12 - Sep - 2024 | 8500 GBP |
|
Kuala Lumpur , Malaysia | 15 - Sep - 2024 | 19 - Sep - 2024 | 4750 GBP |
|
Rome , Italy | 15 - Sep - 2024 | 19 - Sep - 2024 | 7300 GBP |
|
Barcelona , Spain | 15 - Sep - 2024 | 19 - Sep - 2024 | 6950 GBP |
|
Zurich , Switzerland | 15 - Sep - 2024 | 19 - Sep - 2024 | 7950 GBP |
|
London , UK | 1 - Sep - 2024 | 5 - Sep - 2024 | 4950 GBP |
|
Madrid , Spain | 1 - Sep - 2024 | 5 - Sep - 2024 | 6950 GBP |
|
Munich , Germany | 1 - Sep - 2024 | 5 - Sep - 2024 | 7900 GBP |
|
Berlin , Germany | 1 - Sep - 2024 | 5 - Sep - 2024 | 7900 GBP |
|
London , UK | 8 - Sep - 2024 | 12 - Sep - 2024 | 4950 GBP |
|
Madrid , Spain | 8 - Sep - 2024 | 12 - Sep - 2024 | 6950 GBP |
|
Munich , Germany | 8 - Sep - 2024 | 12 - Sep - 2024 | 7900 GBP |
|
Berlin , Germany | 8 - Sep - 2024 | 12 - Sep - 2024 | 7900 GBP |
|
Washington , United States | 22 - Sep - 2024 | 26 - Sep - 2024 | 11000 GBP |
|
New York , United States | 1 - Sep - 2024 | 5 - Sep - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 1 - Sep - 2024 | 5 - Sep - 2024 | 8100 GBP |
|
New York , United States | 8 - Sep - 2024 | 12 - Sep - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 8 - Sep - 2024 | 12 - Sep - 2024 | 8100 GBP |
|
London , UK | 20 - Oct - 2024 | 24 - Oct - 2024 | 4950 GBP |
|
Madrid , Spain | 20 - Oct - 2024 | 24 - Oct - 2024 | 6950 GBP |
|
Munich , Germany | 20 - Oct - 2024 | 24 - Oct - 2024 | 7900 GBP |
|
Berlin , Germany | 20 - Oct - 2024 | 24 - Oct - 2024 | 7900 GBP |
|
Dubai , UAE | 27 - Oct - 2024 | 31 - Oct - 2024 | 4987.5 GBP |
|
Paris , France | 27 - Oct - 2024 | 31 - Oct - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 27 - Oct - 2024 | 31 - Oct - 2024 | 8500 GBP |
|
Istanbul , Turkey | 6 - Oct - 2024 | 10 - Oct - 2024 | 4700 GBP |
|
Bali , Indonesia | 6 - Oct - 2024 | 10 - Oct - 2024 | 8100 GBP |
|
Singapore , Singapore | 6 - Oct - 2024 | 10 - Oct - 2024 | 7500 GBP |
|
Kuala Lumpur , Malaysia | 13 - Oct - 2024 | 17 - Oct - 2024 | 4750 GBP |
|
Rome , Italy | 13 - Oct - 2024 | 17 - Oct - 2024 | 7300 GBP |
|
Barcelona , Spain | 13 - Oct - 2024 | 17 - Oct - 2024 | 6950 GBP |
|
Zurich , Switzerland | 13 - Oct - 2024 | 17 - Oct - 2024 | 7950 GBP |
|
Dubai , UAE | 6 - Oct - 2024 | 10 - Oct - 2024 | 4987.5 GBP |
|
Paris , France | 6 - Oct - 2024 | 10 - Oct - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 6 - Oct - 2024 | 10 - Oct - 2024 | 8500 GBP |
|
London , UK | 6 - Oct - 2024 | 10 - Oct - 2024 | 4950 GBP |
|
Madrid , Spain | 6 - Oct - 2024 | 10 - Oct - 2024 | 6950 GBP |
|
Munich , Germany | 6 - Oct - 2024 | 10 - Oct - 2024 | 7900 GBP |
|
Berlin , Germany | 6 - Oct - 2024 | 10 - Oct - 2024 | 7900 GBP |
|
New York , United States | 20 - Oct - 2024 | 24 - Oct - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 20 - Oct - 2024 | 24 - Oct - 2024 | 8100 GBP |
|
Washington , United States | 6 - Oct - 2024 | 10 - Oct - 2024 | 11000 GBP |
|
New York , United States | 6 - Oct - 2024 | 10 - Oct - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 6 - Oct - 2024 | 10 - Oct - 2024 | 8100 GBP |
|
Istanbul , Turkey | 17 - Nov - 2024 | 21 - Nov - 2024 | 4700 GBP |
|
Bali , Indonesia | 17 - Nov - 2024 | 21 - Nov - 2024 | 8100 GBP |
|
Singapore , Singapore | 17 - Nov - 2024 | 21 - Nov - 2024 | 7500 GBP |
|
Dubai , UAE | 24 - Nov - 2024 | 28 - Nov - 2024 | 4987.5 GBP |
|
Paris , France | 24 - Nov - 2024 | 28 - Nov - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 24 - Nov - 2024 | 28 - Nov - 2024 | 8500 GBP |
|
Dubai , UAE | 3 - Nov - 2024 | 7 - Nov - 2024 | 4987.5 GBP |
|
Paris , France | 3 - Nov - 2024 | 7 - Nov - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 3 - Nov - 2024 | 7 - Nov - 2024 | 8500 GBP |
|
Kuala Lumpur , Malaysia | 10 - Nov - 2024 | 14 - Nov - 2024 | 4750 GBP |
|
Rome , Italy | 10 - Nov - 2024 | 14 - Nov - 2024 | 7300 GBP |
|
Barcelona , Spain | 10 - Nov - 2024 | 14 - Nov - 2024 | 6950 GBP |
|
Zurich , Switzerland | 10 - Nov - 2024 | 14 - Nov - 2024 | 7950 GBP |
|
London , UK | 24 - Nov - 2024 | 28 - Nov - 2024 | 4950 GBP |
|
Madrid , Spain | 24 - Nov - 2024 | 28 - Nov - 2024 | 6950 GBP |
|
Munich , Germany | 24 - Nov - 2024 | 28 - Nov - 2024 | 7900 GBP |
|
Berlin , Germany | 24 - Nov - 2024 | 28 - Nov - 2024 | 7900 GBP |
|
London , UK | 3 - Nov - 2024 | 7 - Nov - 2024 | 4950 GBP |
|
Madrid , Spain | 3 - Nov - 2024 | 7 - Nov - 2024 | 6950 GBP |
|
Munich , Germany | 3 - Nov - 2024 | 7 - Nov - 2024 | 7900 GBP |
|
Berlin , Germany | 3 - Nov - 2024 | 7 - Nov - 2024 | 7900 GBP |
|
Washington , United States | 17 - Nov - 2024 | 21 - Nov - 2024 | 11000 GBP |
|
New York , United States | 24 - Nov - 2024 | 28 - Nov - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 24 - Nov - 2024 | 28 - Nov - 2024 | 8100 GBP |
|
New York , United States | 3 - Nov - 2024 | 7 - Nov - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 3 - Nov - 2024 | 7 - Nov - 2024 | 8100 GBP |
|
London , UK | 15 - Dec - 2024 | 19 - Dec - 2024 | 4950 GBP |
|
Madrid , Spain | 15 - Dec - 2024 | 19 - Dec - 2024 | 6950 GBP |
|
Munich , Germany | 15 - Dec - 2024 | 19 - Dec - 2024 | 7900 GBP |
|
Berlin , Germany | 15 - Dec - 2024 | 19 - Dec - 2024 | 7900 GBP |
|
Dubai , UAE | 22 - Dec - 2024 | 26 - Dec - 2024 | 4987.5 GBP |
|
Paris , France | 22 - Dec - 2024 | 26 - Dec - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 22 - Dec - 2024 | 26 - Dec - 2024 | 8500 GBP |
|
Istanbul , Turkey | 8 - Dec - 2024 | 12 - Dec - 2024 | 4700 GBP |
|
Bali , Indonesia | 8 - Dec - 2024 | 12 - Dec - 2024 | 8100 GBP |
|
Singapore , Singapore | 8 - Dec - 2024 | 12 - Dec - 2024 | 7500 GBP |
|
Kuala Lumpur , Malaysia | 1 - Dec - 2024 | 5 - Dec - 2024 | 4750 GBP |
|
Rome , Italy | 1 - Dec - 2024 | 5 - Dec - 2024 | 7300 GBP |
|
Barcelona , Spain | 1 - Dec - 2024 | 5 - Dec - 2024 | 6950 GBP |
|
Zurich , Switzerland | 1 - Dec - 2024 | 5 - Dec - 2024 | 7950 GBP |
|
Dubai , UAE | 8 - Dec - 2024 | 12 - Dec - 2024 | 4987.5 GBP |
|
Paris , France | 8 - Dec - 2024 | 12 - Dec - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 8 - Dec - 2024 | 12 - Dec - 2024 | 8500 GBP |
|
London , UK | 8 - Dec - 2024 | 12 - Dec - 2024 | 4950 GBP |
|
Madrid , Spain | 8 - Dec - 2024 | 12 - Dec - 2024 | 6950 GBP |
|
Munich , Germany | 8 - Dec - 2024 | 12 - Dec - 2024 | 7900 GBP |
|
Berlin , Germany | 8 - Dec - 2024 | 12 - Dec - 2024 | 7900 GBP |
|
New York , United States | 15 - Dec - 2024 | 19 - Dec - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 15 - Dec - 2024 | 19 - Dec - 2024 | 8100 GBP |
|
Washington , United States | 8 - Dec - 2024 | 12 - Dec - 2024 | 11000 GBP |
|
New York , United States | 8 - Dec - 2024 | 12 - Dec - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 8 - Dec - 2024 | 12 - Dec - 2024 | 8100 GBP |
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Course Syllabus
Introduction
This program is designed for:
All retail sales staff as well as team leaders and supervisors accountable for sales.
Objectives
- Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty.
- Explain customer behavior in a retail environment.
- Use practical selling skills to guide their customers through a defined customer decision process.
- Create a positive customer shopping experience.
- Generate outstanding customer service.
Content
The Changing Retail Environment
- The Changing Business Environment
- The Buyer Decision Process
- New Roles of Retail Sales Associates
- Three Basic Tasks of Retailing
- Retailing Biggest Challenges
- The Black Hole Concept
The Retail Selling Process
- The Customers Buying Motives
- The Retail Purchase Decision Process
- Presale Planning (Gathering Information)
- TheRetail Four Fold Selling Process (Selling Cycle)
- Characteristics of a Top Retail Salesperson
The GUEST Approach Selling Format
- Greeting the GUEST
- Understanding the GUEST
- Explaining the Products’ Features and Benefits
- Suggesting Additional Items
- Thanking the GUEST
Customer Service Excellence in Retail
- Customer Service Defined (Retail Perspective)
- Determining Customer Service Levels
- Factors to Consider When Determining Customer Services to Offer
- Foundations of Great Service People
- Handling Complaints
- Dealing with Different Types of Customers
Merchandising for the Ideal Customer Experience
- Merchandising Presentation
- Store Environment Atmosphere
- Various Store Designs
- The Different Types of Fixtures
- Preparing and Conducting a “Store Audit Reportâ€Â
- Important Retail Metrics and KPIs (Evaluating Store and Staff Performance)
- Field Visit to a Retail Shopping Centre
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