/  Introduction to Business Process Improvement Training

Introduction to Business Process Improvement Training

BMC Training provides a training course in Introduction to Business Process Improvement in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Barcelona
    15 - 12 - 2019
    19 - 12 - 2019
  • Zurich
    15 - 12 - 2019
    19 - 12 - 2019
  • London
    22 - 12 - 2019
    26 - 12 - 2019
  • Madrid
    22 - 12 - 2019
    26 - 12 - 2019
  • Munich
    22 - 12 - 2019
    26 - 12 - 2019
  • Berlin
    22 - 12 - 2019
    26 - 12 - 2019
  • New York
    22 - 12 - 2019
    26 - 12 - 2019
  • Kuala Lumpur
    26 - 1 - 2020
    30 - 1 - 2020
  • Rome
    26 - 1 - 2020
    30 - 1 - 2020
  • Barcelona
    26 - 1 - 2020
    30 - 1 - 2020
  • Zurich
    26 - 1 - 2020
    30 - 1 - 2020
  • Kuala Lumpur
    19 - 1 - 2020
    23 - 1 - 2020
  • Rome
    19 - 1 - 2020
    23 - 1 - 2020
  • Barcelona
    19 - 1 - 2020
    23 - 1 - 2020
  • Zurich
    19 - 1 - 2020
    23 - 1 - 2020
  • London
    12 - 1 - 2020
    16 - 1 - 2020
  • Madrid
    12 - 1 - 2020
    16 - 1 - 2020
  • Munich
    12 - 1 - 2020
    16 - 1 - 2020
  • Berlin
    12 - 1 - 2020
    16 - 1 - 2020
  • New York
    12 - 1 - 2020
    16 - 1 - 2020
  • Dubai
    5 - 1 - 2020
    9 - 1 - 2020
  • Paris
    5 - 1 - 2020
    9 - 1 - 2020
  • Hong Kong
    5 - 1 - 2020
    9 - 1 - 2020
  • London
    19 - 1 - 2020
    23 - 1 - 2020
  • Madrid
    19 - 1 - 2020
    23 - 1 - 2020
  • Munich
    19 - 1 - 2020
    23 - 1 - 2020
  • Berlin
    19 - 1 - 2020
    23 - 1 - 2020
  • New York
    19 - 1 - 2020
    23 - 1 - 2020
  • Kuala Lumpur
    23 - 2 - 2020
    27 - 2 - 2020
  • Rome
    23 - 2 - 2020
    27 - 2 - 2020
  • Barcelona
    23 - 2 - 2020
    27 - 2 - 2020
  • Zurich
    23 - 2 - 2020
    27 - 2 - 2020
  • London
    16 - 2 - 2020
    20 - 2 - 2020
  • Madrid
    16 - 2 - 2020
    20 - 2 - 2020
  • Munich
    16 - 2 - 2020
    20 - 2 - 2020
  • Berlin
    16 - 2 - 2020
    20 - 2 - 2020
  • New York
    16 - 2 - 2020
    20 - 2 - 2020
  • Istanbul
    9 - 2 - 2020
    13 - 2 - 2020
  • Bali
    9 - 2 - 2020
    13 - 2 - 2020
  • Singapore
    9 - 2 - 2020
    13 - 2 - 2020
  • Washington
    9 - 2 - 2020
    13 - 2 - 2020
  • Dubai
    2 - 2 - 2020
    6 - 2 - 2020
  • Paris
    2 - 2 - 2020
    6 - 2 - 2020
  • Hong Kong
    2 - 2 - 2020
    6 - 2 - 2020
  • Kuala Lumpur
    15 - 3 - 2020
    19 - 3 - 2020
  • Rome
    15 - 3 - 2020
    19 - 3 - 2020
  • Barcelona
    15 - 3 - 2020
    19 - 3 - 2020
  • Zurich
    15 - 3 - 2020
    19 - 3 - 2020
  • Kuala Lumpur
    8 - 3 - 2020
    12 - 3 - 2020
  • Rome
    8 - 3 - 2020
    12 - 3 - 2020
  • Barcelona
    8 - 3 - 2020
    12 - 3 - 2020
  • Zurich
    8 - 3 - 2020
    12 - 3 - 2020
  • London
    1 - 3 - 2020
    5 - 3 - 2020
  • Madrid
    1 - 3 - 2020
    5 - 3 - 2020
  • Munich
    1 - 3 - 2020
    5 - 3 - 2020
  • Berlin
    1 - 3 - 2020
    5 - 3 - 2020
  • New York
    1 - 3 - 2020
    5 - 3 - 2020
  • Dubai
    22 - 3 - 2020
    26 - 3 - 2020
  • Paris
    22 - 3 - 2020
    26 - 3 - 2020
  • Hong Kong
    22 - 3 - 2020
    26 - 3 - 2020
  • London
    8 - 3 - 2020
    12 - 3 - 2020
  • Madrid
    8 - 3 - 2020
    12 - 3 - 2020
  • Munich
    8 - 3 - 2020
    12 - 3 - 2020
  • Berlin
    8 - 3 - 2020
    12 - 3 - 2020
  • New York
    8 - 3 - 2020
    12 - 3 - 2020
  • Kuala Lumpur
    26 - 4 - 2020
    30 - 4 - 2020
  • Rome
    26 - 4 - 2020
    30 - 4 - 2020
  • Barcelona
    26 - 4 - 2020
    30 - 4 - 2020
  • Zurich
    26 - 4 - 2020
    30 - 4 - 2020
  • London
    5 - 4 - 2020
    9 - 4 - 2020
  • Madrid
    5 - 4 - 2020
    9 - 4 - 2020
  • Munich
    5 - 4 - 2020
    9 - 4 - 2020
  • Berlin
    5 - 4 - 2020
    9 - 4 - 2020
  • New York
    5 - 4 - 2020
    9 - 4 - 2020
  • Istanbul
    12 - 4 - 2020
    16 - 4 - 2020
  • Bali
    12 - 4 - 2020
    16 - 4 - 2020
  • Singapore
    12 - 4 - 2020
    16 - 4 - 2020
  • Washington
    12 - 4 - 2020
    16 - 4 - 2020
  • Dubai
    19 - 4 - 2020
    23 - 4 - 2020
  • Paris
    19 - 4 - 2020
    23 - 4 - 2020
  • Hong Kong
    19 - 4 - 2020
    23 - 4 - 2020
  • Kuala Lumpur
    10 - 5 - 2020
    14 - 5 - 2020
  • Rome
    10 - 5 - 2020
    14 - 5 - 2020
  • Barcelona
    10 - 5 - 2020
    14 - 5 - 2020
  • Zurich
    10 - 5 - 2020
    14 - 5 - 2020
  • Kuala Lumpur
    3 - 5 - 2020
    7 - 5 - 2020
  • Rome
    3 - 5 - 2020
    7 - 5 - 2020
  • Barcelona
    3 - 5 - 2020
    7 - 5 - 2020
  • Zurich
    3 - 5 - 2020
    7 - 5 - 2020
  • London
    17 - 5 - 2020
    21 - 5 - 2020
  • Madrid
    17 - 5 - 2020
    21 - 5 - 2020
  • Munich
    17 - 5 - 2020
    21 - 5 - 2020
  • Berlin
    17 - 5 - 2020
    21 - 5 - 2020
  • New York
    17 - 5 - 2020
    21 - 5 - 2020
  • Dubai
    24 - 5 - 2020
    28 - 5 - 2020
  • Paris
    24 - 5 - 2020
    28 - 5 - 2020
  • Hong Kong
    24 - 5 - 2020
    28 - 5 - 2020
  • London
    3 - 5 - 2020
    7 - 5 - 2020
  • Madrid
    3 - 5 - 2020
    7 - 5 - 2020
  • Munich
    3 - 5 - 2020
    7 - 5 - 2020
  • Berlin
    3 - 5 - 2020
    7 - 5 - 2020
  • New York
    3 - 5 - 2020
    7 - 5 - 2020
  • Kuala Lumpur
    14 - 6 - 2020
    18 - 6 - 2020
  • Rome
    14 - 6 - 2020
    18 - 6 - 2020
  • Barcelona
    14 - 6 - 2020
    18 - 6 - 2020
  • Zurich
    14 - 6 - 2020
    18 - 6 - 2020
  • London
    21 - 6 - 2020
    25 - 6 - 2020
  • Madrid
    21 - 6 - 2020
    25 - 6 - 2020
  • Munich
    21 - 6 - 2020
    25 - 6 - 2020
  • Berlin
    21 - 6 - 2020
    25 - 6 - 2020
  • New York
    21 - 6 - 2020
    25 - 6 - 2020
  • Istanbul
    28 - 6 - 2020
    2 - 7 - 2020
  • Bali
    28 - 6 - 2020
    2 - 7 - 2020
  • Singapore
    28 - 6 - 2020
    2 - 7 - 2020
  • Washington
    28 - 6 - 2020
    2 - 7 - 2020
  • Dubai
    7 - 6 - 2020
    11 - 6 - 2020
  • Paris
    7 - 6 - 2020
    11 - 6 - 2020
  • Hong Kong
    7 - 6 - 2020
    11 - 6 - 2020
  • Kuala Lumpur
    5 - 7 - 2020
    9 - 7 - 2020
  • Rome
    5 - 7 - 2020
    9 - 7 - 2020
  • Barcelona
    5 - 7 - 2020
    9 - 7 - 2020
  • Zurich
    5 - 7 - 2020
    9 - 7 - 2020
  • Kuala Lumpur
    12 - 7 - 2020
    16 - 7 - 2020
  • Rome
    12 - 7 - 2020
    16 - 7 - 2020
  • Barcelona
    12 - 7 - 2020
    16 - 7 - 2020
  • Zurich
    12 - 7 - 2020
    16 - 7 - 2020
  • Kuala Lumpur
    19 - 7 - 2020
    23 - 7 - 2020
  • Rome
    19 - 7 - 2020
    23 - 7 - 2020
  • Barcelona
    19 - 7 - 2020
    23 - 7 - 2020
  • Zurich
    19 - 7 - 2020
    23 - 7 - 2020
  • Dubai
    26 - 7 - 2020
    30 - 7 - 2020
  • Paris
    26 - 7 - 2020
    30 - 7 - 2020
  • Hong Kong
    26 - 7 - 2020
    30 - 7 - 2020
  • London
    12 - 7 - 2020
    16 - 7 - 2020
  • Madrid
    12 - 7 - 2020
    16 - 7 - 2020
  • Munich
    12 - 7 - 2020
    16 - 7 - 2020
  • Berlin
    12 - 7 - 2020
    16 - 7 - 2020
  • New York
    12 - 7 - 2020
    16 - 7 - 2020
  • London
    19 - 7 - 2020
    23 - 7 - 2020
  • Madrid
    19 - 7 - 2020
    23 - 7 - 2020
  • Munich
    19 - 7 - 2020
    23 - 7 - 2020
  • Berlin
    19 - 7 - 2020
    23 - 7 - 2020
  • New York
    19 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    2 - 8 - 2020
    6 - 8 - 2020
  • Rome
    2 - 8 - 2020
    6 - 8 - 2020
  • Barcelona
    2 - 8 - 2020
    6 - 8 - 2020
  • Zurich
    2 - 8 - 2020
    6 - 8 - 2020
  • London
    9 - 8 - 2020
    13 - 8 - 2020
  • Madrid
    9 - 8 - 2020
    13 - 8 - 2020
  • Munich
    9 - 8 - 2020
    13 - 8 - 2020
  • Berlin
    9 - 8 - 2020
    13 - 8 - 2020
  • New York
    9 - 8 - 2020
    13 - 8 - 2020
  • Istanbul
    16 - 8 - 2020
    20 - 8 - 2020
  • Bali
    16 - 8 - 2020
    20 - 8 - 2020
  • Singapore
    16 - 8 - 2020
    20 - 8 - 2020
  • Washington
    16 - 8 - 2020
    20 - 8 - 2020
  • Dubai
    23 - 8 - 2020
    27 - 8 - 2020
  • Paris
    23 - 8 - 2020
    27 - 8 - 2020
  • Hong Kong
    23 - 8 - 2020
    27 - 8 - 2020
  • Kuala Lumpur
    27 - 9 - 2020
    1 - 10 - 2020
  • Rome
    27 - 9 - 2020
    1 - 10 - 2020
  • Barcelona
    27 - 9 - 2020
    1 - 10 - 2020
  • Zurich
    27 - 9 - 2020
    1 - 10 - 2020
  • Kuala Lumpur
    6 - 9 - 2020
    10 - 9 - 2020
  • Rome
    6 - 9 - 2020
    10 - 9 - 2020
  • Barcelona
    6 - 9 - 2020
    10 - 9 - 2020
  • Zurich
    6 - 9 - 2020
    10 - 9 - 2020
  • London
    13 - 9 - 2020
    17 - 9 - 2020
  • Madrid
    13 - 9 - 2020
    17 - 9 - 2020
  • Munich
    13 - 9 - 2020
    17 - 9 - 2020
  • Berlin
    13 - 9 - 2020
    17 - 9 - 2020
  • New York
    13 - 9 - 2020
    17 - 9 - 2020
  • Dubai
    20 - 9 - 2020
    24 - 9 - 2020
  • Paris
    20 - 9 - 2020
    24 - 9 - 2020
  • Hong Kong
    20 - 9 - 2020
    24 - 9 - 2020
  • London
    6 - 9 - 2020
    10 - 9 - 2020
  • Madrid
    6 - 9 - 2020
    10 - 9 - 2020
  • Munich
    6 - 9 - 2020
    10 - 9 - 2020
  • Berlin
    6 - 9 - 2020
    10 - 9 - 2020
  • New York
    6 - 9 - 2020
    10 - 9 - 2020
  • Istanbul
    4 - 10 - 2020
    8 - 10 - 2020
  • Bali
    4 - 10 - 2020
    8 - 10 - 2020
  • Singapore
    4 - 10 - 2020
    8 - 10 - 2020
  • Washington
    4 - 10 - 2020
    8 - 10 - 2020

The Contents:

Building the Business Process Improvement (BPI) Framework

Defining BPI

  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)

Evaluating the Organization

Analyzing the organizational mission and vision

  • Pinpointing influences on the business
  • MOST
  • Five forces
  • PESTLE
  • SWOT

Developing a communication plan

  • Identifying key stakeholder's needs
  • Defining the phases of communication

Outlining the Current Process

Creating a Process Inventory

  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritization techniques

Enhancing your modeling skills

  • Evaluating modeling techniques and key principles
  • Modeling a cross-functional activity diagram

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)

Analyzing and Improving the Process

Relating process measures to business drivers

  • Analyzing process performance
  • Recognizing the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process

Modeling the "To-Be" Solution

Designing appropriate success criteria

  • Optimizing vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the "To-Be" process

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process

Managing and Implementing Change

Maximizing stakeholder buy-in

  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • Differentiating approach based on project phase

Driving change in organizations

  • Determining barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach

Facilitating acceptance in your organization

  • Determining organizational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan
  • Integrating BPI into Your Organization

Implementing continuous improvement

  • Recognizing the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI

Focusing on feedback and measurement

  • Appraising BPI processes in organizations
  • Prioritizing changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan=

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