Introduction to Business Process Improvement Course

Learn the fundamentals of business process improvement in this training course. Develop techniques to optimize operational processes within organizations. BMC Training offers Introduction to Business Process Improvement Course in Management and Leadership Courses.

  • English
  • 264 Training Sessions
  • Confirmed
  • One Week
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Kuala Lumpur , Malaysia 7 - Jul - 2024 11 - Jul - 2024
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Kuala Lumpur , Malaysia 14 - Jul - 2024 18 - Jul - 2024
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Kuala Lumpur , Malaysia 21 - Jul - 2024 25 - Jul - 2024
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Barcelona , Spain 17 - Nov - 2024 21 - Nov - 2024
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Rome , Italy 24 - Nov - 2024 28 - Nov - 2024
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Madrid , Spain 3 - Nov - 2024 7 - Nov - 2024
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Munich , Germany 3 - Nov - 2024 7 - Nov - 2024
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Berlin , Germany 3 - Nov - 2024 7 - Nov - 2024
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Madrid , Spain 24 - Nov - 2024 28 - Nov - 2024
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Berlin , Germany 24 - Nov - 2024 28 - Nov - 2024
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Amsterdam , Netherlands 24 - Nov - 2024 28 - Nov - 2024
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Madrid , Spain 17 - Nov - 2024 21 - Nov - 2024
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Berlin , Germany 17 - Nov - 2024 21 - Nov - 2024
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Amsterdam , Netherlands 17 - Nov - 2024 21 - Nov - 2024
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Kuala Lumpur , Malaysia 15 - Dec - 2024 19 - Dec - 2024
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London , UK 22 - Dec - 2024 26 - Dec - 2024
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Istanbul , Turkey 8 - Dec - 2024 12 - Dec - 2024
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Dubai , UAE 1 - Dec - 2024 5 - Dec - 2024
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London , UK 1 - Dec - 2024 5 - Dec - 2024
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Rome , Italy 15 - Dec - 2024 19 - Dec - 2024
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Barcelona , Spain 15 - Dec - 2024 19 - Dec - 2024
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Zurich , Switzerland 15 - Dec - 2024 19 - Dec - 2024
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Madrid , Spain 22 - Dec - 2024 26 - Dec - 2024
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Munich , Germany 22 - Dec - 2024 26 - Dec - 2024
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Berlin , Germany 22 - Dec - 2024 26 - Dec - 2024
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New York , United States 22 - Dec - 2024 26 - Dec - 2024
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Amsterdam , Netherlands 22 - Dec - 2024 26 - Dec - 2024
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Bali , Indonesia 8 - Dec - 2024 12 - Dec - 2024
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Singapore , Singapore 8 - Dec - 2024 12 - Dec - 2024
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Washington , United States 8 - Dec - 2024 12 - Dec - 2024
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Paris , France 1 - Dec - 2024 5 - Dec - 2024
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Hong Kong , Hong Kong 1 - Dec - 2024 5 - Dec - 2024
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Madrid , Spain 1 - Dec - 2024 5 - Dec - 2024
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Munich , Germany 1 - Dec - 2024 5 - Dec - 2024
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Berlin , Germany 1 - Dec - 2024 5 - Dec - 2024
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New York , United States 1 - Dec - 2024 5 - Dec - 2024
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Amsterdam , Netherlands 1 - Dec - 2024 5 - Dec - 2024
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Course Syllabus

The Contents:

Building the Business Process Improvement (BPI) Framework

Defining BPI

  • Business process improvement vs. re-engineering
  • Driving innovation with BPI
  • Benchmarking your personal BPI skills

Uncovering BPI challenges

  • The evolution of process improvement
  • Defining a business process with the Business Process Improvement Framework (BPIF)

Evaluating the Organization

Analyzing the organizational mission and vision

  • Pinpointing influences on the business
  • MOST
  • Five forces
  • PESTLE
  • SWOT

Developing a communication plan

  • Identifying key stakeholder's needs
  • Defining the phases of communication

Outlining the Current Process

Creating a Process Inventory

  • Defining different documentation methods
  • Determining Business Rules
  • Applying process prioritization techniques

Enhancing your modeling skills

  • Evaluating modeling techniques and key principles
  • Modeling a cross-functional activity diagram

Designing appropriate measurements

  • Linking business drivers to measurements
  • Identifying Key Performance Indicators (KPIs)

Analyzing and Improving the Process

Relating process measures to business drivers

  • Analyzing process performance
  • Recognizing the causes of poor process performance
  • Time
  • Cost
  • Quality
  • Satisfaction

Leveraging problem analysis criteria

  • People
  • Technology
  • Business rules
  • Materials
  • Investigating root cause using problem mapping tools
  • Relating root cause analysis to a business process

Modeling the "To-Be" Solution

Designing appropriate success criteria

  • Optimizing vs. enhancing your business process
  • Focusing on customer needs
  • Determining value and uniqueness
  • Dissecting the "To-Be" process

Assessing process performance

  • Deriving KPIs from business drivers
  • Developing a KPI dashboard
  • Creating an assessment plan for your own process

Managing and Implementing Change

Maximizing stakeholder buy-in

  • Targeting key stakeholders
  • Identifying stakeholder communication styles
  • Differentiating approach based on project phase

Driving change in organizations

  • Determining barriers to change
  • Identifying positive and negative forces for change
  • Developing and applying a force field analysis approach

Facilitating acceptance in your organization

  • Determining organizational necessities
  • Communicating the innovation effectively
  • Preparing the implementation plan
  • Integrating BPI into Your Organization

Implementing continuous improvement

  • Recognizing the history of continuous improvement
  • Shadow pyramid
  • Six Sigma
  • TQM
  • Deploying SCARF to empower stakeholders

Creating a Business Process Improvement Center (BPIC)

  • Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
  • Applying the BPI framework using the BPIC
  • Promoting a structured approach to BPI

Focusing on feedback and measurement

  • Appraising BPI processes in organizations
  • Prioritizing changes using the Ease/Impact matrix
  • Detailing the BPI implementation plan=

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