Introduction to Business Process Improvement Training in Kuala Lumpur , Malaysia
Course Address : Westin Kuala Lumpur Hotel - Course Fees : 4450 GBP
City | Start Date | End Date | View |
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Kuala Lumpur , Malaysia | 15 - 10 - 2023 | 19 - 10 - 2023 |
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Kuala Lumpur , Malaysia | 19 - 11 - 2023 | 23 - 11 - 2023 |
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Kuala Lumpur , Malaysia | 26 - 11 - 2023 | 30 - 11 - 2023 |
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Kuala Lumpur , Malaysia | 17 - 12 - 2023 | 21 - 12 - 2023 |
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Kuala Lumpur , Malaysia | 21 - 1 - 2024 | 25 - 1 - 2024 |
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Kuala Lumpur , Malaysia | 28 - 1 - 2024 | 1 - 2 - 2024 |
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Kuala Lumpur , Malaysia | 25 - 2 - 2024 | 29 - 2 - 2024 |
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Kuala Lumpur , Malaysia | 10 - 3 - 2024 | 14 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 17 - 3 - 2024 | 21 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 28 - 4 - 2024 | 2 - 5 - 2024 |
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The course outlines of Introduction to Business Process Improvement Training in Kuala Lumpur
The Contents:
Building the Business Process Improvement (BPI) Framework
Defining BPI
- Business process improvement vs. re-engineering
- Driving innovation with BPI
- Benchmarking your personal BPI skills
Uncovering BPI challenges
- The evolution of process improvement
- Defining a business process with the Business Process Improvement Framework (BPIF)
Evaluating the Organization
Analyzing the organizational mission and vision
- Pinpointing influences on the business
- MOST
- Five forces
- PESTLE
- SWOT
Developing a communication plan
- Identifying key stakeholder's needs
- Defining the phases of communication
Outlining the Current Process
Creating a Process Inventory
- Defining different documentation methods
- Determining Business Rules
- Applying process prioritization techniques
Enhancing your modeling skills
- Evaluating modeling techniques and key principles
- Modeling a cross-functional activity diagram
Designing appropriate measurements
- Linking business drivers to measurements
- Identifying Key Performance Indicators (KPIs)
Analyzing and Improving the Process
Relating process measures to business drivers
- Analyzing process performance
- Recognizing the causes of poor process performance
- Time
- Cost
- Quality
- Satisfaction
Leveraging problem analysis criteria
- People
- Technology
- Business rules
- Materials
- Investigating root cause using problem mapping tools
- Relating root cause analysis to a business process
Modeling the "To-Be" Solution
Designing appropriate success criteria
- Optimizing vs. enhancing your business process
- Focusing on customer needs
- Determining value and uniqueness
- Dissecting the "To-Be" process
Assessing process performance
- Deriving KPIs from business drivers
- Developing a KPI dashboard
- Creating an assessment plan for your own process
Managing and Implementing Change
Maximizing stakeholder buy-in
- Targeting key stakeholders
- Identifying stakeholder communication styles
- Differentiating approach based on project phase
Driving change in organizations
- Determining barriers to change
- Identifying positive and negative forces for change
- Developing and applying a force field analysis approach
Facilitating acceptance in your organization
- Determining organizational necessities
- Communicating the innovation effectively
- Preparing the implementation plan
- Integrating BPI into Your Organization
Implementing continuous improvement
- Recognizing the history of continuous improvement
- Shadow pyramid
- Six Sigma
- TQM
- Deploying SCARF to empower stakeholders
Creating a Business Process Improvement Center (BPIC)
- Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
- Applying the BPI framework using the BPIC
- Promoting a structured approach to BPI
Focusing on feedback and measurement
- Appraising BPI processes in organizations
- Prioritizing changes using the Ease/Impact matrix
- Detailing the BPI implementation plan=