/  Quality Management Essentials Training

Quality Management Essentials Training

BMC Training provides a training course in Quality Management Essentials in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Dubai
    20 - 12 - 2020
    24 - 12 - 2020
  • Paris
    20 - 12 - 2020
    24 - 12 - 2020
  • Hong Kong
    20 - 12 - 2020
    24 - 12 - 2020
  • Kuala Lumpur
    27 - 12 - 2020
    31 - 12 - 2020
  • Rome
    27 - 12 - 2020
    31 - 12 - 2020
  • Barcelona
    27 - 12 - 2020
    31 - 12 - 2020
  • Zurich
    27 - 12 - 2020
    31 - 12 - 2020
  • Istanbul
    13 - 12 - 2020
    17 - 12 - 2020
  • Bali
    13 - 12 - 2020
    17 - 12 - 2020
  • Singapore
    13 - 12 - 2020
    17 - 12 - 2020
  • Washington
    13 - 12 - 2020
    17 - 12 - 2020
  • London
    6 - 12 - 2020
    10 - 12 - 2020
  • Madrid
    6 - 12 - 2020
    10 - 12 - 2020
  • Munich
    6 - 12 - 2020
    10 - 12 - 2020
  • Berlin
    6 - 12 - 2020
    10 - 12 - 2020
  • New York
    6 - 12 - 2020
    10 - 12 - 2020
  • Dubai
    13 - 12 - 2020
    17 - 12 - 2020
  • Paris
    13 - 12 - 2020
    17 - 12 - 2020
  • Hong Kong
    13 - 12 - 2020
    17 - 12 - 2020
  • Dubai
    6 - 12 - 2020
    10 - 12 - 2020
  • Paris
    6 - 12 - 2020
    10 - 12 - 2020
  • Hong Kong
    6 - 12 - 2020
    10 - 12 - 2020
  • Istanbul
    24 - 1 - 2021
    28 - 1 - 2021
  • Bali
    24 - 1 - 2021
    28 - 1 - 2021
  • Singapore
    24 - 1 - 2021
    28 - 1 - 2021
  • Washington
    24 - 1 - 2021
    28 - 1 - 2021
  • Kuala Lumpur
    17 - 1 - 2021
    21 - 1 - 2021
  • Rome
    17 - 1 - 2021
    21 - 1 - 2021
  • Barcelona
    17 - 1 - 2021
    21 - 1 - 2021
  • Zurich
    17 - 1 - 2021
    21 - 1 - 2021
  • Dubai
    10 - 1 - 2021
    14 - 1 - 2021
  • Paris
    10 - 1 - 2021
    14 - 1 - 2021
  • Hong Kong
    10 - 1 - 2021
    14 - 1 - 2021
  • London
    3 - 1 - 2021
    7 - 1 - 2021
  • Madrid
    3 - 1 - 2021
    7 - 1 - 2021
  • Munich
    3 - 1 - 2021
    7 - 1 - 2021
  • Berlin
    3 - 1 - 2021
    7 - 1 - 2021
  • New York
    3 - 1 - 2021
    7 - 1 - 2021
  • Dubai
    24 - 1 - 2021
    28 - 1 - 2021
  • Paris
    24 - 1 - 2021
    28 - 1 - 2021
  • Hong Kong
    24 - 1 - 2021
    28 - 1 - 2021
  • Dubai
    28 - 2 - 2021
    4 - 3 - 2021
  • Paris
    28 - 2 - 2021
    4 - 3 - 2021
  • Hong Kong
    28 - 2 - 2021
    4 - 3 - 2021
  • Kuala Lumpur
    21 - 2 - 2021
    25 - 2 - 2021
  • Rome
    21 - 2 - 2021
    25 - 2 - 2021
  • Barcelona
    21 - 2 - 2021
    25 - 2 - 2021
  • Zurich
    21 - 2 - 2021
    25 - 2 - 2021
  • Istanbul
    14 - 2 - 2021
    18 - 2 - 2021
  • Bali
    14 - 2 - 2021
    18 - 2 - 2021
  • Singapore
    14 - 2 - 2021
    18 - 2 - 2021
  • Washington
    14 - 2 - 2021
    18 - 2 - 2021
  • London
    7 - 2 - 2021
    11 - 2 - 2021
  • Madrid
    7 - 2 - 2021
    11 - 2 - 2021
  • Munich
    7 - 2 - 2021
    11 - 2 - 2021
  • Berlin
    7 - 2 - 2021
    11 - 2 - 2021
  • New York
    7 - 2 - 2021
    11 - 2 - 2021
  • Dubai
    14 - 2 - 2021
    18 - 2 - 2021
  • Paris
    14 - 2 - 2021
    18 - 2 - 2021
  • Hong Kong
    14 - 2 - 2021
    18 - 2 - 2021
  • Dubai
    7 - 2 - 2021
    11 - 2 - 2021
  • Paris
    7 - 2 - 2021
    11 - 2 - 2021
  • Hong Kong
    7 - 2 - 2021
    11 - 2 - 2021
  • Istanbul
    21 - 3 - 2021
    25 - 3 - 2021
  • Bali
    21 - 3 - 2021
    25 - 3 - 2021
  • Singapore
    21 - 3 - 2021
    25 - 3 - 2021
  • Washington
    21 - 3 - 2021
    25 - 3 - 2021
  • Kuala Lumpur
    14 - 3 - 2021
    18 - 3 - 2021
  • Rome
    14 - 3 - 2021
    18 - 3 - 2021
  • Barcelona
    14 - 3 - 2021
    18 - 3 - 2021
  • Zurich
    14 - 3 - 2021
    18 - 3 - 2021
  • Dubai
    7 - 3 - 2021
    11 - 3 - 2021
  • Paris
    7 - 3 - 2021
    11 - 3 - 2021
  • Hong Kong
    7 - 3 - 2021
    11 - 3 - 2021
  • London
    28 - 3 - 2021
    1 - 4 - 2021
  • Madrid
    28 - 3 - 2021
    1 - 4 - 2021
  • Munich
    28 - 3 - 2021
    1 - 4 - 2021
  • Berlin
    28 - 3 - 2021
    1 - 4 - 2021
  • New York
    28 - 3 - 2021
    1 - 4 - 2021
  • Dubai
    21 - 3 - 2021
    25 - 3 - 2021
  • Paris
    21 - 3 - 2021
    25 - 3 - 2021
  • Hong Kong
    21 - 3 - 2021
    25 - 3 - 2021
  • Dubai
    25 - 4 - 2021
    29 - 4 - 2021
  • Paris
    25 - 4 - 2021
    29 - 4 - 2021
  • Hong Kong
    25 - 4 - 2021
    29 - 4 - 2021
  • Kuala Lumpur
    4 - 4 - 2021
    8 - 4 - 2021
  • Rome
    4 - 4 - 2021
    8 - 4 - 2021
  • Barcelona
    4 - 4 - 2021
    8 - 4 - 2021
  • Zurich
    4 - 4 - 2021
    8 - 4 - 2021
  • Istanbul
    11 - 4 - 2021
    15 - 4 - 2021
  • Bali
    11 - 4 - 2021
    15 - 4 - 2021
  • Singapore
    11 - 4 - 2021
    15 - 4 - 2021
  • Washington
    11 - 4 - 2021
    15 - 4 - 2021
  • London
    18 - 4 - 2021
    22 - 4 - 2021
  • Madrid
    18 - 4 - 2021
    22 - 4 - 2021
  • Munich
    18 - 4 - 2021
    22 - 4 - 2021
  • Berlin
    18 - 4 - 2021
    22 - 4 - 2021
  • New York
    18 - 4 - 2021
    22 - 4 - 2021
  • Dubai
    11 - 4 - 2021
    15 - 4 - 2021
  • Paris
    11 - 4 - 2021
    15 - 4 - 2021
  • Hong Kong
    11 - 4 - 2021
    15 - 4 - 2021
  • Dubai
    18 - 4 - 2021
    22 - 4 - 2021
  • Paris
    18 - 4 - 2021
    22 - 4 - 2021
  • Hong Kong
    18 - 4 - 2021
    22 - 4 - 2021
  • Istanbul
    9 - 5 - 2021
    13 - 5 - 2021
  • Bali
    9 - 5 - 2021
    13 - 5 - 2021
  • Singapore
    9 - 5 - 2021
    13 - 5 - 2021
  • Washington
    9 - 5 - 2021
    13 - 5 - 2021
  • Kuala Lumpur
    2 - 5 - 2021
    6 - 5 - 2021
  • Rome
    2 - 5 - 2021
    6 - 5 - 2021
  • Barcelona
    2 - 5 - 2021
    6 - 5 - 2021
  • Zurich
    2 - 5 - 2021
    6 - 5 - 2021
  • Dubai
    16 - 5 - 2021
    20 - 5 - 2021
  • Paris
    16 - 5 - 2021
    20 - 5 - 2021
  • Hong Kong
    16 - 5 - 2021
    20 - 5 - 2021
  • London
    23 - 5 - 2021
    27 - 5 - 2021
  • Madrid
    23 - 5 - 2021
    27 - 5 - 2021
  • Munich
    23 - 5 - 2021
    27 - 5 - 2021
  • Berlin
    23 - 5 - 2021
    27 - 5 - 2021
  • New York
    23 - 5 - 2021
    27 - 5 - 2021
  • Dubai
    9 - 5 - 2021
    13 - 5 - 2021
  • Paris
    9 - 5 - 2021
    13 - 5 - 2021
  • Hong Kong
    9 - 5 - 2021
    13 - 5 - 2021
  • Dubai
    13 - 6 - 2021
    17 - 6 - 2021
  • Paris
    13 - 6 - 2021
    17 - 6 - 2021
  • Hong Kong
    13 - 6 - 2021
    17 - 6 - 2021
  • Kuala Lumpur
    20 - 6 - 2021
    24 - 6 - 2021
  • Rome
    20 - 6 - 2021
    24 - 6 - 2021
  • Barcelona
    20 - 6 - 2021
    24 - 6 - 2021
  • Zurich
    20 - 6 - 2021
    24 - 6 - 2021
  • Istanbul
    27 - 6 - 2021
    1 - 7 - 2021
  • Bali
    27 - 6 - 2021
    1 - 7 - 2021
  • Singapore
    27 - 6 - 2021
    1 - 7 - 2021
  • Washington
    27 - 6 - 2021
    1 - 7 - 2021
  • London
    6 - 6 - 2021
    10 - 6 - 2021
  • Madrid
    6 - 6 - 2021
    10 - 6 - 2021
  • Munich
    6 - 6 - 2021
    10 - 6 - 2021
  • Berlin
    6 - 6 - 2021
    10 - 6 - 2021
  • New York
    6 - 6 - 2021
    10 - 6 - 2021
  • Dubai
    27 - 6 - 2021
    1 - 7 - 2021
  • Paris
    27 - 6 - 2021
    1 - 7 - 2021
  • Hong Kong
    27 - 6 - 2021
    1 - 7 - 2021
  • Dubai
    6 - 6 - 2021
    10 - 6 - 2021
  • Paris
    6 - 6 - 2021
    10 - 6 - 2021
  • Hong Kong
    6 - 6 - 2021
    10 - 6 - 2021
  • Istanbul
    4 - 7 - 2021
    8 - 7 - 2021
  • Bali
    4 - 7 - 2021
    8 - 7 - 2021
  • Singapore
    4 - 7 - 2021
    8 - 7 - 2021
  • Washington
    4 - 7 - 2021
    8 - 7 - 2021
  • Kuala Lumpur
    11 - 7 - 2021
    15 - 7 - 2021
  • Rome
    11 - 7 - 2021
    15 - 7 - 2021
  • Barcelona
    11 - 7 - 2021
    15 - 7 - 2021
  • Zurich
    11 - 7 - 2021
    15 - 7 - 2021
  • Kuala Lumpur
    18 - 7 - 2021
    22 - 7 - 2021
  • Rome
    18 - 7 - 2021
    22 - 7 - 2021
  • Barcelona
    18 - 7 - 2021
    22 - 7 - 2021
  • Zurich
    18 - 7 - 2021
    22 - 7 - 2021
  • London
    25 - 7 - 2021
    29 - 7 - 2021
  • Madrid
    25 - 7 - 2021
    29 - 7 - 2021
  • Munich
    25 - 7 - 2021
    29 - 7 - 2021
  • Berlin
    25 - 7 - 2021
    29 - 7 - 2021
  • New York
    25 - 7 - 2021
    29 - 7 - 2021
  • Dubai
    4 - 7 - 2021
    8 - 7 - 2021
  • Paris
    4 - 7 - 2021
    8 - 7 - 2021
  • Hong Kong
    4 - 7 - 2021
    8 - 7 - 2021
  • Dubai
    1 - 8 - 2021
    5 - 8 - 2021
  • Paris
    1 - 8 - 2021
    5 - 8 - 2021
  • Hong Kong
    1 - 8 - 2021
    5 - 8 - 2021
  • Kuala Lumpur
    8 - 8 - 2021
    12 - 8 - 2021
  • Rome
    8 - 8 - 2021
    12 - 8 - 2021
  • Barcelona
    8 - 8 - 2021
    12 - 8 - 2021
  • Zurich
    8 - 8 - 2021
    12 - 8 - 2021
  • Istanbul
    15 - 8 - 2021
    19 - 8 - 2021
  • Bali
    15 - 8 - 2021
    19 - 8 - 2021
  • Singapore
    15 - 8 - 2021
    19 - 8 - 2021
  • Washington
    15 - 8 - 2021
    19 - 8 - 2021
  • London
    22 - 8 - 2021
    26 - 8 - 2021
  • Madrid
    22 - 8 - 2021
    26 - 8 - 2021
  • Munich
    22 - 8 - 2021
    26 - 8 - 2021
  • Berlin
    22 - 8 - 2021
    26 - 8 - 2021
  • New York
    22 - 8 - 2021
    26 - 8 - 2021
  • Dubai
    15 - 8 - 2021
    19 - 8 - 2021
  • Paris
    15 - 8 - 2021
    19 - 8 - 2021
  • Hong Kong
    15 - 8 - 2021
    19 - 8 - 2021
  • Dubai
    22 - 8 - 2021
    26 - 8 - 2021
  • Paris
    22 - 8 - 2021
    26 - 8 - 2021
  • Hong Kong
    22 - 8 - 2021
    26 - 8 - 2021
  • Istanbul
    26 - 9 - 2021
    30 - 9 - 2021
  • Bali
    26 - 9 - 2021
    30 - 9 - 2021
  • Singapore
    26 - 9 - 2021
    30 - 9 - 2021
  • Washington
    26 - 9 - 2021
    30 - 9 - 2021
  • Kuala Lumpur
    5 - 9 - 2021
    9 - 9 - 2021
  • Rome
    5 - 9 - 2021
    9 - 9 - 2021
  • Barcelona
    5 - 9 - 2021
    9 - 9 - 2021
  • Zurich
    5 - 9 - 2021
    9 - 9 - 2021
  • Dubai
    12 - 9 - 2021
    16 - 9 - 2021
  • Paris
    12 - 9 - 2021
    16 - 9 - 2021
  • Hong Kong
    12 - 9 - 2021
    16 - 9 - 2021
  • London
    19 - 9 - 2021
    23 - 9 - 2021
  • Madrid
    19 - 9 - 2021
    23 - 9 - 2021
  • Munich
    19 - 9 - 2021
    23 - 9 - 2021
  • Berlin
    19 - 9 - 2021
    23 - 9 - 2021
  • New York
    19 - 9 - 2021
    23 - 9 - 2021
  • Dubai
    26 - 9 - 2021
    30 - 9 - 2021
  • Paris
    26 - 9 - 2021
    30 - 9 - 2021
  • Hong Kong
    26 - 9 - 2021
    30 - 9 - 2021
  • Dubai
    17 - 10 - 2021
    21 - 10 - 2021
  • Paris
    17 - 10 - 2021
    21 - 10 - 2021
  • Hong Kong
    17 - 10 - 2021
    21 - 10 - 2021
  • Kuala Lumpur
    24 - 10 - 2021
    28 - 10 - 2021
  • Rome
    24 - 10 - 2021
    28 - 10 - 2021
  • Barcelona
    24 - 10 - 2021
    28 - 10 - 2021
  • Zurich
    24 - 10 - 2021
    28 - 10 - 2021
  • Istanbul
    3 - 10 - 2021
    7 - 10 - 2021
  • Bali
    3 - 10 - 2021
    7 - 10 - 2021
  • Singapore
    3 - 10 - 2021
    7 - 10 - 2021
  • Washington
    3 - 10 - 2021
    7 - 10 - 2021
  • London
    10 - 10 - 2021
    14 - 10 - 2021
  • Madrid
    10 - 10 - 2021
    14 - 10 - 2021
  • Munich
    10 - 10 - 2021
    14 - 10 - 2021
  • Berlin
    10 - 10 - 2021
    14 - 10 - 2021
  • New York
    10 - 10 - 2021
    14 - 10 - 2021
  • Dubai
    3 - 10 - 2021
    7 - 10 - 2021
  • Paris
    3 - 10 - 2021
    7 - 10 - 2021
  • Hong Kong
    3 - 10 - 2021
    7 - 10 - 2021
  • Dubai
    10 - 10 - 2021
    14 - 10 - 2021
  • Paris
    10 - 10 - 2021
    14 - 10 - 2021
  • Hong Kong
    10 - 10 - 2021
    14 - 10 - 2021
  • Istanbul
    21 - 11 - 2021
    25 - 11 - 2021
  • Bali
    21 - 11 - 2021
    25 - 11 - 2021
  • Singapore
    21 - 11 - 2021
    25 - 11 - 2021
  • Washington
    21 - 11 - 2021
    25 - 11 - 2021
  • Dubai
    7 - 11 - 2021
    11 - 11 - 2021
  • Paris
    7 - 11 - 2021
    11 - 11 - 2021
  • Hong Kong
    7 - 11 - 2021
    11 - 11 - 2021
  • London
    14 - 11 - 2021
    18 - 11 - 2021
  • Madrid
    14 - 11 - 2021
    18 - 11 - 2021
  • Munich
    14 - 11 - 2021
    18 - 11 - 2021
  • Berlin
    14 - 11 - 2021
    18 - 11 - 2021
  • New York
    14 - 11 - 2021
    18 - 11 - 2021
  • Dubai
    21 - 11 - 2021
    25 - 11 - 2021
  • Paris
    21 - 11 - 2021
    25 - 11 - 2021
  • Hong Kong
    21 - 11 - 2021
    25 - 11 - 2021

Introduction

No business should be without top-flight quality management. Quality Management ensures that your customers always receive the product or service that meets or exceeds their expectations.  It decreases time to market and so helps in promoting international trade and enhancing marketing. 

Implementation of Quality Management in a product or service lifecycle will actually deal with the root cause of problems, by decreasing rework, manpower usage, and increasing productivity, process improvement, providing better Customer Satisfaction and thus retaining the customer’s in the existing competitive market. This course will set any business on the path to achieving the quality demanded by customers.

objectives

By the end of the course participants will be able to:

  • Identify a wide range of quality management approaches and tools to participants
  • Determine which processes need to be managed to achieve consistent quality
  • Analyse ways in which quality processes are managed
  • Analyse root causes and solve quality problems
  • Assess their own quality management skills and plan to remedy any gaps
  • Cope effectively with any quality challenge, choosing appropriate tools and techniques

Day One

Introducing Quality Management

  • Introduction to the management of Quality
  • The history of Quality management
  • Basic Quality concepts
  • How to calculate the total cost of Quality and non-Quality
  • Understanding customer needs and expectations
  • Identifying the systems that deliver customer requirements
  • Quality tools and techniques
  • Continuous Improvement

Day Two

Service Quality - Tools And Techniques

  • A simple formula for Effective Quality Management
  • Monitoring, measurement and analysis
  • Statistical process control
  • A look at Quality Management Systems
  • Total Quality Management
  • ISO 9000
  • Balanced Scorecard
  • Six Sigma

Day Three

Finding and dealing with quality gaps

  • Porter’s value chain
  • How to plan an audit
  • How to audit a process
  • How to report an audit
  • Problem solving methods
  • Pareto Analysis
  • Root cause analysis
  • Root cause exercise
  • Risk management

Day Four

Managing Customer Expectations

  • Establishing customer expectations
  • Communicating customer requirements to all
  • Determining how to exceed expectations
  • Developing a culture of constructive self-criticism
  • Building a winning team
  • Quality circles
  • Asking for feedback on performance
  • Ongoing evaluation of effectiveness to ensure satisfaction

Day Five

Delegation, Leadership and Total Quality

  • Are you an effective quality leader: Self-Assessment
  • Different styles of quality leadership
  • Common quality management mistakes
  • Effective delegation
  • The delegation process
  • Planning for certification
  • Action Planning
  • Summary and close

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