/  Strategic Crisis Management Training

Strategic Crisis Management Training

BMC Training provides a training course in Strategic Crisis Management in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Dubai
    5 - 7 - 2020
    9 - 7 - 2020
  • Paris
    5 - 7 - 2020
    9 - 7 - 2020
  • Hong Kong
    5 - 7 - 2020
    9 - 7 - 2020
  • Dubai
    12 - 7 - 2020
    16 - 7 - 2020
  • Paris
    12 - 7 - 2020
    16 - 7 - 2020
  • Hong Kong
    12 - 7 - 2020
    16 - 7 - 2020
  • Dubai
    19 - 7 - 2020
    23 - 7 - 2020
  • Paris
    19 - 7 - 2020
    23 - 7 - 2020
  • Hong Kong
    19 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    26 - 7 - 2020
    30 - 7 - 2020
  • Rome
    26 - 7 - 2020
    30 - 7 - 2020
  • Barcelona
    26 - 7 - 2020
    30 - 7 - 2020
  • Zurich
    26 - 7 - 2020
    30 - 7 - 2020
  • London
    12 - 7 - 2020
    16 - 7 - 2020
  • Madrid
    12 - 7 - 2020
    16 - 7 - 2020
  • Munich
    12 - 7 - 2020
    16 - 7 - 2020
  • Berlin
    12 - 7 - 2020
    16 - 7 - 2020
  • New York
    12 - 7 - 2020
    16 - 7 - 2020
  • London
    19 - 7 - 2020
    23 - 7 - 2020
  • Madrid
    19 - 7 - 2020
    23 - 7 - 2020
  • Munich
    19 - 7 - 2020
    23 - 7 - 2020
  • Berlin
    19 - 7 - 2020
    23 - 7 - 2020
  • New York
    19 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    12 - 7 - 2020
    16 - 7 - 2020
  • Rome
    12 - 7 - 2020
    16 - 7 - 2020
  • Barcelona
    12 - 7 - 2020
    16 - 7 - 2020
  • Zurich
    12 - 7 - 2020
    16 - 7 - 2020
  • Kuala Lumpur
    19 - 7 - 2020
    23 - 7 - 2020
  • Rome
    19 - 7 - 2020
    23 - 7 - 2020
  • Barcelona
    19 - 7 - 2020
    23 - 7 - 2020
  • Zurich
    19 - 7 - 2020
    23 - 7 - 2020
  • London
    2 - 8 - 2020
    6 - 8 - 2020
  • Madrid
    2 - 8 - 2020
    6 - 8 - 2020
  • Munich
    2 - 8 - 2020
    6 - 8 - 2020
  • Berlin
    2 - 8 - 2020
    6 - 8 - 2020
  • New York
    2 - 8 - 2020
    6 - 8 - 2020
  • Kuala Lumpur
    9 - 8 - 2020
    13 - 8 - 2020
  • Rome
    9 - 8 - 2020
    13 - 8 - 2020
  • Barcelona
    9 - 8 - 2020
    13 - 8 - 2020
  • Zurich
    9 - 8 - 2020
    13 - 8 - 2020
  • Istanbul
    16 - 8 - 2020
    20 - 8 - 2020
  • Bali
    16 - 8 - 2020
    20 - 8 - 2020
  • Singapore
    16 - 8 - 2020
    20 - 8 - 2020
  • Washington
    16 - 8 - 2020
    20 - 8 - 2020
  • Dubai
    23 - 8 - 2020
    27 - 8 - 2020
  • Paris
    23 - 8 - 2020
    27 - 8 - 2020
  • Hong Kong
    23 - 8 - 2020
    27 - 8 - 2020
  • Dubai
    27 - 9 - 2020
    1 - 10 - 2020
  • Paris
    27 - 9 - 2020
    1 - 10 - 2020
  • Hong Kong
    27 - 9 - 2020
    1 - 10 - 2020
  • Dubai
    6 - 9 - 2020
    10 - 9 - 2020
  • Paris
    6 - 9 - 2020
    10 - 9 - 2020
  • Hong Kong
    6 - 9 - 2020
    10 - 9 - 2020
  • Istanbul
    13 - 9 - 2020
    17 - 9 - 2020
  • Bali
    13 - 9 - 2020
    17 - 9 - 2020
  • Singapore
    13 - 9 - 2020
    17 - 9 - 2020
  • Washington
    13 - 9 - 2020
    17 - 9 - 2020
  • Kuala Lumpur
    20 - 9 - 2020
    24 - 9 - 2020
  • Rome
    20 - 9 - 2020
    24 - 9 - 2020
  • Barcelona
    20 - 9 - 2020
    24 - 9 - 2020
  • Zurich
    20 - 9 - 2020
    24 - 9 - 2020
  • London
    6 - 9 - 2020
    10 - 9 - 2020
  • Madrid
    6 - 9 - 2020
    10 - 9 - 2020
  • Munich
    6 - 9 - 2020
    10 - 9 - 2020
  • Berlin
    6 - 9 - 2020
    10 - 9 - 2020
  • New York
    6 - 9 - 2020
    10 - 9 - 2020
  • Kuala Lumpur
    6 - 9 - 2020
    10 - 9 - 2020
  • Rome
    6 - 9 - 2020
    10 - 9 - 2020
  • Barcelona
    6 - 9 - 2020
    10 - 9 - 2020
  • Zurich
    6 - 9 - 2020
    10 - 9 - 2020
  • London
    18 - 10 - 2020
    22 - 10 - 2020
  • Madrid
    18 - 10 - 2020
    22 - 10 - 2020
  • Munich
    18 - 10 - 2020
    22 - 10 - 2020
  • Berlin
    18 - 10 - 2020
    22 - 10 - 2020
  • New York
    18 - 10 - 2020
    22 - 10 - 2020
  • Kuala Lumpur
    25 - 10 - 2020
    29 - 10 - 2020
  • Rome
    25 - 10 - 2020
    29 - 10 - 2020
  • Barcelona
    25 - 10 - 2020
    29 - 10 - 2020
  • Zurich
    25 - 10 - 2020
    29 - 10 - 2020
  • Istanbul
    4 - 10 - 2020
    8 - 10 - 2020
  • Bali
    4 - 10 - 2020
    8 - 10 - 2020
  • Singapore
    4 - 10 - 2020
    8 - 10 - 2020
  • Washington
    4 - 10 - 2020
    8 - 10 - 2020
  • Dubai
    11 - 10 - 2020
    15 - 10 - 2020
  • Paris
    11 - 10 - 2020
    15 - 10 - 2020
  • Hong Kong
    11 - 10 - 2020
    15 - 10 - 2020
  • Dubai
    15 - 11 - 2020
    19 - 11 - 2020
  • Paris
    15 - 11 - 2020
    19 - 11 - 2020
  • Hong Kong
    15 - 11 - 2020
    19 - 11 - 2020
  • Dubai
    22 - 11 - 2020
    26 - 11 - 2020
  • Paris
    22 - 11 - 2020
    26 - 11 - 2020
  • Hong Kong
    22 - 11 - 2020
    26 - 11 - 2020
  • Istanbul
    1 - 11 - 2020
    5 - 11 - 2020
  • Bali
    1 - 11 - 2020
    5 - 11 - 2020
  • Singapore
    1 - 11 - 2020
    5 - 11 - 2020
  • Washington
    1 - 11 - 2020
    5 - 11 - 2020
  • Kuala Lumpur
    8 - 11 - 2020
    12 - 11 - 2020
  • Rome
    8 - 11 - 2020
    12 - 11 - 2020
  • Barcelona
    8 - 11 - 2020
    12 - 11 - 2020
  • Zurich
    8 - 11 - 2020
    12 - 11 - 2020
  • London
    22 - 11 - 2020
    26 - 11 - 2020
  • Madrid
    22 - 11 - 2020
    26 - 11 - 2020
  • Munich
    22 - 11 - 2020
    26 - 11 - 2020
  • Berlin
    22 - 11 - 2020
    26 - 11 - 2020
  • New York
    22 - 11 - 2020
    26 - 11 - 2020
  • Kuala Lumpur
    22 - 11 - 2020
    26 - 11 - 2020
  • Rome
    22 - 11 - 2020
    26 - 11 - 2020
  • Barcelona
    22 - 11 - 2020
    26 - 11 - 2020
  • Zurich
    22 - 11 - 2020
    26 - 11 - 2020
  • London
    20 - 12 - 2020
    24 - 12 - 2020
  • Madrid
    20 - 12 - 2020
    24 - 12 - 2020
  • Munich
    20 - 12 - 2020
    24 - 12 - 2020
  • Berlin
    20 - 12 - 2020
    24 - 12 - 2020
  • New York
    20 - 12 - 2020
    24 - 12 - 2020
  • Kuala Lumpur
    27 - 12 - 2020
    31 - 12 - 2020
  • Rome
    27 - 12 - 2020
    31 - 12 - 2020
  • Barcelona
    27 - 12 - 2020
    31 - 12 - 2020
  • Zurich
    27 - 12 - 2020
    31 - 12 - 2020
  • Istanbul
    13 - 12 - 2020
    17 - 12 - 2020
  • Bali
    13 - 12 - 2020
    17 - 12 - 2020
  • Singapore
    13 - 12 - 2020
    17 - 12 - 2020
  • Washington
    13 - 12 - 2020
    17 - 12 - 2020
  • Dubai
    6 - 12 - 2020
    10 - 12 - 2020
  • Paris
    6 - 12 - 2020
    10 - 12 - 2020
  • Hong Kong
    6 - 12 - 2020
    10 - 12 - 2020

Introduction

This interactive and participative course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.

Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This course will ensure you do not make the same mistakes of those other Crisis Managers. Your organisation must be prepared; without delay it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.

This course will feature:

  • Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
  • How to consider the main areas of activity: Preparation, Planning, Response and Recovery
  • Getting the maximum from emergency responders and crisis management teams
  • How to avoid mis-management and so make a bad situation worse
  • Managing yourself and others, make judgements, redefine standards, establish options

objectives

By the end of this course, participants will be able to:

  • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
  • Develop strategies so ensuring you and your organisation responds efficiently and effectively
  • Understand the five deadly leadership behaviours and six winning strategies in a crisis
  • Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
  • Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

Contents

Day One

What should be in place before the event?

  • Understanding Crisis Management and how to manage a Crisis
  • Consider the complete range of risks facing businesses in the 21st century
  • Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
  • Who else inside and outside the organisation should be involved?
  • Five deadly Leadership behaviours & Six winning strategies
  • Understanding 'denial-curve' and 'group-think' syndromes

Day Two

Pre-planning, who and what else should be considered?

  • Case Studies, why some companies fail and others survive?
  • Who owns the mitigation process?
  • Developing and Implementing Emergency Plans
  • Crisis Management and Communications. Emergency Centre/s
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop

Day Three

Dealing with a crisis - the 'communications' perspective

  • Command and Control Issues. Operational, Tactical and Strategic
  • On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media.
  • Organising a Press Conference & step by step guidance on how to conduct TV interviews
  • BP Press Conferences – What went wrong?
  • Exercise: Crisis Communications Strategy

Day Four

Incident Management & Aftermath

  • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
  • Major Incident Simulation - Role Playing Workshop
  • Potential Psychological & Welfare problems in Crisis Management
  • How to improve staff morale and confidence in the process
  • Questionnaire, are your batteries in good condition?

Day Five

Essential post incident actions

  • Exercises: a programme of learning and of validating plans and procedures;
  • How to get advantageous results from an exercise
  • Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
  • Critique report writing, executive summaries and recommendations
  • Closing the loop. Implementing the recommendations, continuing the process
  • 3 disastrous Case Studies with the same cause, are we learning from others?

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