/  Strategic Crisis Management Training

Strategic Crisis Management Training

BMC Training provides a training course in Strategic Crisis Management in Management and Leadership

Course Title
Venue
Start Date
End Date
  • London
    20 - 12 - 2020
    24 - 12 - 2020
  • Madrid
    20 - 12 - 2020
    24 - 12 - 2020
  • Munich
    20 - 12 - 2020
    24 - 12 - 2020
  • Berlin
    20 - 12 - 2020
    24 - 12 - 2020
  • New York
    20 - 12 - 2020
    24 - 12 - 2020
  • Kuala Lumpur
    27 - 12 - 2020
    31 - 12 - 2020
  • Rome
    27 - 12 - 2020
    31 - 12 - 2020
  • Barcelona
    27 - 12 - 2020
    31 - 12 - 2020
  • Zurich
    27 - 12 - 2020
    31 - 12 - 2020
  • Istanbul
    13 - 12 - 2020
    17 - 12 - 2020
  • Bali
    13 - 12 - 2020
    17 - 12 - 2020
  • Singapore
    13 - 12 - 2020
    17 - 12 - 2020
  • Washington
    13 - 12 - 2020
    17 - 12 - 2020
  • Dubai
    6 - 12 - 2020
    10 - 12 - 2020
  • Paris
    6 - 12 - 2020
    10 - 12 - 2020
  • Hong Kong
    6 - 12 - 2020
    10 - 12 - 2020
  • Dubai
    24 - 1 - 2021
    28 - 1 - 2021
  • Paris
    24 - 1 - 2021
    28 - 1 - 2021
  • Hong Kong
    24 - 1 - 2021
    28 - 1 - 2021
  • Dubai
    17 - 1 - 2021
    21 - 1 - 2021
  • Paris
    17 - 1 - 2021
    21 - 1 - 2021
  • Hong Kong
    17 - 1 - 2021
    21 - 1 - 2021
  • Istanbul
    10 - 1 - 2021
    14 - 1 - 2021
  • Bali
    10 - 1 - 2021
    14 - 1 - 2021
  • Singapore
    10 - 1 - 2021
    14 - 1 - 2021
  • Washington
    10 - 1 - 2021
    14 - 1 - 2021
  • Kuala Lumpur
    3 - 1 - 2021
    7 - 1 - 2021
  • Rome
    3 - 1 - 2021
    7 - 1 - 2021
  • Barcelona
    3 - 1 - 2021
    7 - 1 - 2021
  • Zurich
    3 - 1 - 2021
    7 - 1 - 2021
  • London
    17 - 1 - 2021
    21 - 1 - 2021
  • Madrid
    17 - 1 - 2021
    21 - 1 - 2021
  • Munich
    17 - 1 - 2021
    21 - 1 - 2021
  • Berlin
    17 - 1 - 2021
    21 - 1 - 2021
  • New York
    17 - 1 - 2021
    21 - 1 - 2021
  • Kuala Lumpur
    17 - 1 - 2021
    21 - 1 - 2021
  • Rome
    17 - 1 - 2021
    21 - 1 - 2021
  • Barcelona
    17 - 1 - 2021
    21 - 1 - 2021
  • Zurich
    17 - 1 - 2021
    21 - 1 - 2021
  • London
    28 - 2 - 2021
    4 - 3 - 2021
  • Madrid
    28 - 2 - 2021
    4 - 3 - 2021
  • Munich
    28 - 2 - 2021
    4 - 3 - 2021
  • Berlin
    28 - 2 - 2021
    4 - 3 - 2021
  • New York
    28 - 2 - 2021
    4 - 3 - 2021
  • Kuala Lumpur
    21 - 2 - 2021
    25 - 2 - 2021
  • Rome
    21 - 2 - 2021
    25 - 2 - 2021
  • Barcelona
    21 - 2 - 2021
    25 - 2 - 2021
  • Zurich
    21 - 2 - 2021
    25 - 2 - 2021
  • Istanbul
    14 - 2 - 2021
    18 - 2 - 2021
  • Bali
    14 - 2 - 2021
    18 - 2 - 2021
  • Singapore
    14 - 2 - 2021
    18 - 2 - 2021
  • Washington
    14 - 2 - 2021
    18 - 2 - 2021
  • Dubai
    7 - 2 - 2021
    11 - 2 - 2021
  • Paris
    7 - 2 - 2021
    11 - 2 - 2021
  • Hong Kong
    7 - 2 - 2021
    11 - 2 - 2021
  • Dubai
    21 - 3 - 2021
    25 - 3 - 2021
  • Paris
    21 - 3 - 2021
    25 - 3 - 2021
  • Hong Kong
    21 - 3 - 2021
    25 - 3 - 2021
  • Dubai
    14 - 3 - 2021
    18 - 3 - 2021
  • Paris
    14 - 3 - 2021
    18 - 3 - 2021
  • Hong Kong
    14 - 3 - 2021
    18 - 3 - 2021
  • Istanbul
    7 - 3 - 2021
    11 - 3 - 2021
  • Bali
    7 - 3 - 2021
    11 - 3 - 2021
  • Singapore
    7 - 3 - 2021
    11 - 3 - 2021
  • Washington
    7 - 3 - 2021
    11 - 3 - 2021
  • Kuala Lumpur
    28 - 3 - 2021
    1 - 4 - 2021
  • Rome
    28 - 3 - 2021
    1 - 4 - 2021
  • Barcelona
    28 - 3 - 2021
    1 - 4 - 2021
  • Zurich
    28 - 3 - 2021
    1 - 4 - 2021
  • London
    14 - 3 - 2021
    18 - 3 - 2021
  • Madrid
    14 - 3 - 2021
    18 - 3 - 2021
  • Munich
    14 - 3 - 2021
    18 - 3 - 2021
  • Berlin
    14 - 3 - 2021
    18 - 3 - 2021
  • New York
    14 - 3 - 2021
    18 - 3 - 2021
  • Kuala Lumpur
    14 - 3 - 2021
    18 - 3 - 2021
  • Rome
    14 - 3 - 2021
    18 - 3 - 2021
  • Barcelona
    14 - 3 - 2021
    18 - 3 - 2021
  • Zurich
    14 - 3 - 2021
    18 - 3 - 2021
  • London
    25 - 4 - 2021
    29 - 4 - 2021
  • Madrid
    25 - 4 - 2021
    29 - 4 - 2021
  • Munich
    25 - 4 - 2021
    29 - 4 - 2021
  • Berlin
    25 - 4 - 2021
    29 - 4 - 2021
  • New York
    25 - 4 - 2021
    29 - 4 - 2021
  • Kuala Lumpur
    4 - 4 - 2021
    8 - 4 - 2021
  • Rome
    4 - 4 - 2021
    8 - 4 - 2021
  • Barcelona
    4 - 4 - 2021
    8 - 4 - 2021
  • Zurich
    4 - 4 - 2021
    8 - 4 - 2021
  • Istanbul
    11 - 4 - 2021
    15 - 4 - 2021
  • Bali
    11 - 4 - 2021
    15 - 4 - 2021
  • Singapore
    11 - 4 - 2021
    15 - 4 - 2021
  • Washington
    11 - 4 - 2021
    15 - 4 - 2021
  • Dubai
    18 - 4 - 2021
    22 - 4 - 2021
  • Paris
    18 - 4 - 2021
    22 - 4 - 2021
  • Hong Kong
    18 - 4 - 2021
    22 - 4 - 2021
  • Dubai
    9 - 5 - 2021
    13 - 5 - 2021
  • Paris
    9 - 5 - 2021
    13 - 5 - 2021
  • Hong Kong
    9 - 5 - 2021
    13 - 5 - 2021
  • Dubai
    2 - 5 - 2021
    6 - 5 - 2021
  • Paris
    2 - 5 - 2021
    6 - 5 - 2021
  • Hong Kong
    2 - 5 - 2021
    6 - 5 - 2021
  • Istanbul
    16 - 5 - 2021
    20 - 5 - 2021
  • Bali
    16 - 5 - 2021
    20 - 5 - 2021
  • Singapore
    16 - 5 - 2021
    20 - 5 - 2021
  • Washington
    16 - 5 - 2021
    20 - 5 - 2021
  • Kuala Lumpur
    23 - 5 - 2021
    27 - 5 - 2021
  • Rome
    23 - 5 - 2021
    27 - 5 - 2021
  • Barcelona
    23 - 5 - 2021
    27 - 5 - 2021
  • Zurich
    23 - 5 - 2021
    27 - 5 - 2021
  • London
    2 - 5 - 2021
    6 - 5 - 2021
  • Madrid
    2 - 5 - 2021
    6 - 5 - 2021
  • Munich
    2 - 5 - 2021
    6 - 5 - 2021
  • Berlin
    2 - 5 - 2021
    6 - 5 - 2021
  • New York
    2 - 5 - 2021
    6 - 5 - 2021
  • Kuala Lumpur
    2 - 5 - 2021
    6 - 5 - 2021
  • Rome
    2 - 5 - 2021
    6 - 5 - 2021
  • Barcelona
    2 - 5 - 2021
    6 - 5 - 2021
  • Zurich
    2 - 5 - 2021
    6 - 5 - 2021
  • London
    13 - 6 - 2021
    17 - 6 - 2021
  • Madrid
    13 - 6 - 2021
    17 - 6 - 2021
  • Munich
    13 - 6 - 2021
    17 - 6 - 2021
  • Berlin
    13 - 6 - 2021
    17 - 6 - 2021
  • New York
    13 - 6 - 2021
    17 - 6 - 2021
  • Kuala Lumpur
    20 - 6 - 2021
    24 - 6 - 2021
  • Rome
    20 - 6 - 2021
    24 - 6 - 2021
  • Barcelona
    20 - 6 - 2021
    24 - 6 - 2021
  • Zurich
    20 - 6 - 2021
    24 - 6 - 2021
  • Istanbul
    27 - 6 - 2021
    1 - 7 - 2021
  • Bali
    27 - 6 - 2021
    1 - 7 - 2021
  • Singapore
    27 - 6 - 2021
    1 - 7 - 2021
  • Washington
    27 - 6 - 2021
    1 - 7 - 2021
  • Dubai
    6 - 6 - 2021
    10 - 6 - 2021
  • Paris
    6 - 6 - 2021
    10 - 6 - 2021
  • Hong Kong
    6 - 6 - 2021
    10 - 6 - 2021
  • Dubai
    4 - 7 - 2021
    8 - 7 - 2021
  • Paris
    4 - 7 - 2021
    8 - 7 - 2021
  • Hong Kong
    4 - 7 - 2021
    8 - 7 - 2021
  • Dubai
    11 - 7 - 2021
    15 - 7 - 2021
  • Paris
    11 - 7 - 2021
    15 - 7 - 2021
  • Hong Kong
    11 - 7 - 2021
    15 - 7 - 2021
  • Dubai
    18 - 7 - 2021
    22 - 7 - 2021
  • Paris
    18 - 7 - 2021
    22 - 7 - 2021
  • Hong Kong
    18 - 7 - 2021
    22 - 7 - 2021
  • Kuala Lumpur
    25 - 7 - 2021
    29 - 7 - 2021
  • Rome
    25 - 7 - 2021
    29 - 7 - 2021
  • Barcelona
    25 - 7 - 2021
    29 - 7 - 2021
  • Zurich
    25 - 7 - 2021
    29 - 7 - 2021
  • London
    11 - 7 - 2021
    15 - 7 - 2021
  • Madrid
    11 - 7 - 2021
    15 - 7 - 2021
  • Munich
    11 - 7 - 2021
    15 - 7 - 2021
  • Berlin
    11 - 7 - 2021
    15 - 7 - 2021
  • New York
    11 - 7 - 2021
    15 - 7 - 2021
  • London
    18 - 7 - 2021
    22 - 7 - 2021
  • Madrid
    18 - 7 - 2021
    22 - 7 - 2021
  • Munich
    18 - 7 - 2021
    22 - 7 - 2021
  • Berlin
    18 - 7 - 2021
    22 - 7 - 2021
  • New York
    18 - 7 - 2021
    22 - 7 - 2021
  • Kuala Lumpur
    11 - 7 - 2021
    15 - 7 - 2021
  • Rome
    11 - 7 - 2021
    15 - 7 - 2021
  • Barcelona
    11 - 7 - 2021
    15 - 7 - 2021
  • Zurich
    11 - 7 - 2021
    15 - 7 - 2021
  • Kuala Lumpur
    18 - 7 - 2021
    22 - 7 - 2021
  • Rome
    18 - 7 - 2021
    22 - 7 - 2021
  • Barcelona
    18 - 7 - 2021
    22 - 7 - 2021
  • Zurich
    18 - 7 - 2021
    22 - 7 - 2021
  • London
    1 - 8 - 2021
    5 - 8 - 2021
  • Madrid
    1 - 8 - 2021
    5 - 8 - 2021
  • Munich
    1 - 8 - 2021
    5 - 8 - 2021
  • Berlin
    1 - 8 - 2021
    5 - 8 - 2021
  • New York
    1 - 8 - 2021
    5 - 8 - 2021
  • Kuala Lumpur
    8 - 8 - 2021
    12 - 8 - 2021
  • Rome
    8 - 8 - 2021
    12 - 8 - 2021
  • Barcelona
    8 - 8 - 2021
    12 - 8 - 2021
  • Zurich
    8 - 8 - 2021
    12 - 8 - 2021
  • Istanbul
    15 - 8 - 2021
    19 - 8 - 2021
  • Bali
    15 - 8 - 2021
    19 - 8 - 2021
  • Singapore
    15 - 8 - 2021
    19 - 8 - 2021
  • Washington
    15 - 8 - 2021
    19 - 8 - 2021
  • Dubai
    22 - 8 - 2021
    26 - 8 - 2021
  • Paris
    22 - 8 - 2021
    26 - 8 - 2021
  • Hong Kong
    22 - 8 - 2021
    26 - 8 - 2021
  • Dubai
    26 - 9 - 2021
    30 - 9 - 2021
  • Paris
    26 - 9 - 2021
    30 - 9 - 2021
  • Hong Kong
    26 - 9 - 2021
    30 - 9 - 2021
  • Dubai
    5 - 9 - 2021
    9 - 9 - 2021
  • Paris
    5 - 9 - 2021
    9 - 9 - 2021
  • Hong Kong
    5 - 9 - 2021
    9 - 9 - 2021
  • Istanbul
    12 - 9 - 2021
    16 - 9 - 2021
  • Bali
    12 - 9 - 2021
    16 - 9 - 2021
  • Singapore
    12 - 9 - 2021
    16 - 9 - 2021
  • Washington
    12 - 9 - 2021
    16 - 9 - 2021
  • Kuala Lumpur
    19 - 9 - 2021
    23 - 9 - 2021
  • Rome
    19 - 9 - 2021
    23 - 9 - 2021
  • Barcelona
    19 - 9 - 2021
    23 - 9 - 2021
  • Zurich
    19 - 9 - 2021
    23 - 9 - 2021
  • London
    5 - 9 - 2021
    9 - 9 - 2021
  • Madrid
    5 - 9 - 2021
    9 - 9 - 2021
  • Munich
    5 - 9 - 2021
    9 - 9 - 2021
  • Berlin
    5 - 9 - 2021
    9 - 9 - 2021
  • New York
    5 - 9 - 2021
    9 - 9 - 2021
  • Kuala Lumpur
    5 - 9 - 2021
    9 - 9 - 2021
  • Rome
    5 - 9 - 2021
    9 - 9 - 2021
  • Barcelona
    5 - 9 - 2021
    9 - 9 - 2021
  • Zurich
    5 - 9 - 2021
    9 - 9 - 2021
  • London
    17 - 10 - 2021
    21 - 10 - 2021
  • Madrid
    17 - 10 - 2021
    21 - 10 - 2021
  • Munich
    17 - 10 - 2021
    21 - 10 - 2021
  • Berlin
    17 - 10 - 2021
    21 - 10 - 2021
  • New York
    17 - 10 - 2021
    21 - 10 - 2021
  • Kuala Lumpur
    24 - 10 - 2021
    28 - 10 - 2021
  • Rome
    24 - 10 - 2021
    28 - 10 - 2021
  • Barcelona
    24 - 10 - 2021
    28 - 10 - 2021
  • Zurich
    24 - 10 - 2021
    28 - 10 - 2021
  • Istanbul
    3 - 10 - 2021
    7 - 10 - 2021
  • Bali
    3 - 10 - 2021
    7 - 10 - 2021
  • Singapore
    3 - 10 - 2021
    7 - 10 - 2021
  • Washington
    3 - 10 - 2021
    7 - 10 - 2021
  • Dubai
    10 - 10 - 2021
    14 - 10 - 2021
  • Paris
    10 - 10 - 2021
    14 - 10 - 2021
  • Hong Kong
    10 - 10 - 2021
    14 - 10 - 2021
  • Dubai
    21 - 11 - 2021
    25 - 11 - 2021
  • Paris
    21 - 11 - 2021
    25 - 11 - 2021
  • Hong Kong
    21 - 11 - 2021
    25 - 11 - 2021
  • Istanbul
    7 - 11 - 2021
    11 - 11 - 2021
  • Bali
    7 - 11 - 2021
    11 - 11 - 2021
  • Singapore
    7 - 11 - 2021
    11 - 11 - 2021
  • Washington
    7 - 11 - 2021
    11 - 11 - 2021
  • Kuala Lumpur
    14 - 11 - 2021
    18 - 11 - 2021
  • Rome
    14 - 11 - 2021
    18 - 11 - 2021
  • Barcelona
    14 - 11 - 2021
    18 - 11 - 2021
  • Zurich
    14 - 11 - 2021
    18 - 11 - 2021

Introduction

This interactive and participative course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.

Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This course will ensure you do not make the same mistakes of those other Crisis Managers. Your organisation must be prepared; without delay it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.

This course will feature:

  • Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
  • How to consider the main areas of activity: Preparation, Planning, Response and Recovery
  • Getting the maximum from emergency responders and crisis management teams
  • How to avoid mis-management and so make a bad situation worse
  • Managing yourself and others, make judgements, redefine standards, establish options

objectives

By the end of this course, participants will be able to:

  • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
  • Develop strategies so ensuring you and your organisation responds efficiently and effectively
  • Understand the five deadly leadership behaviours and six winning strategies in a crisis
  • Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
  • Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

Contents

Day One

What should be in place before the event?

  • Understanding Crisis Management and how to manage a Crisis
  • Consider the complete range of risks facing businesses in the 21st century
  • Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
  • Who else inside and outside the organisation should be involved?
  • Five deadly Leadership behaviours & Six winning strategies
  • Understanding 'denial-curve' and 'group-think' syndromes

Day Two

Pre-planning, who and what else should be considered?

  • Case Studies, why some companies fail and others survive?
  • Who owns the mitigation process?
  • Developing and Implementing Emergency Plans
  • Crisis Management and Communications. Emergency Centre/s
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop

Day Three

Dealing with a crisis - the 'communications' perspective

  • Command and Control Issues. Operational, Tactical and Strategic
  • On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media.
  • Organising a Press Conference & step by step guidance on how to conduct TV interviews
  • BP Press Conferences – What went wrong?
  • Exercise: Crisis Communications Strategy

Day Four

Incident Management & Aftermath

  • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
  • Major Incident Simulation - Role Playing Workshop
  • Potential Psychological & Welfare problems in Crisis Management
  • How to improve staff morale and confidence in the process
  • Questionnaire, are your batteries in good condition?

Day Five

Essential post incident actions

  • Exercises: a programme of learning and of validating plans and procedures;
  • How to get advantageous results from an exercise
  • Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
  • Critique report writing, executive summaries and recommendations
  • Closing the loop. Implementing the recommendations, continuing the process
  • 3 disastrous Case Studies with the same cause, are we learning from others?

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