Comprehensive Behavioural, Administrative and Technical Skills for Office Management Course

Introduction

This course is designed to equip participants with a comprehensive understanding of the key behavioral, administrative, and technical skills necessary for effective office management. Participants will learn how to manage office operations, lead a team, and use technology to increase productivity.

Objectives

• To understand the key principles of office management.
• To develop leadership and team management skills.
• To learn how to use technology to improve office productivity.
• To understand the role of behavioral skills in office management.
• To learn how to manage office resources effectively.

Course Outlines

Day 1: Principles of Office Management

• Understanding the role of an office manager.
• Key principles of office management.
• Planning and organizing office operations.
• Managing office resources.
• Creating a conducive office environment.

Day 2: Leadership and Team Management

• Leadership skills for office managers.
• Managing a diverse team.
• Conflict resolution and problem-solving.
• Effective communication and feedback.
• Employee motivation and performance management.

Day 3: Office Technology and Productivity

• Using technology to improve office productivity.
• Understanding different office software.
• Data management and security.
• Implementing technology solutions in the office.
• Staying updated with the latest office technology trends.

Day 4: Behavioral Skills in Office Management

• Understanding the importance of behavioral skills.
• Developing emotional intelligence.
• Managing stress and maintaining work-life balance.
• Building effective relationships in the office.
• Improving decision-making and critical thinking skills.

Day 5: Resource Management and Continuous Improvement

• Effective management of office resources.
• Implementing cost-saving measures in the office.
• Continuous improvement and innovation in office management.
• Creating a sustainable office environment.
• Review and action planning for the future.