Communication Essentials Training Course in Kuala Lumpur

BMC Training provides Communication Essentials Course in Kuala Lumpur.There are 5 sessions for the course Communication Essentials in Kuala Lumpur , Malaysia.

Communication Essentials Training in Kuala Lumpur , Malaysia

Course Code : MNG108 - Course Address : Westin Kuala Lumpur Hotel - Course Fees : 4450 GBP

City Start Date End Date View
Kuala Lumpur , Malaysia 24 - 12 - 2023 28 - 12 - 2023
Kuala Lumpur , Malaysia 14 - 1 - 2024 18 - 1 - 2024
Kuala Lumpur , Malaysia 18 - 2 - 2024 22 - 2 - 2024
Kuala Lumpur , Malaysia 3 - 3 - 2024 7 - 3 - 2024
Kuala Lumpur , Malaysia 7 - 4 - 2024 11 - 4 - 2024
Course Description

Introduction

This course increases the confidence of everyone to cope effectively in any communication challenge, including presenting in public, handling difficult people and conflict situations.

We communicate all the time, yet rarely think about it. We often communicate without being fully aware of the messages we are really sending. Success depends on being understood, understanding others and communicating well together. Building healthy working relationships is vital to business success. A major part of this is understanding your own personal communication style, how we can (and do!) influence other people, and how you use your style to create effective and rewarding business relationships.

objectives

After attending this course, delegates will be able to:

  • Introduce a wide range of practical communication skills to the participants
  • Deepen participants understanding and awareness of themselves and others and how to manage emotions and habits
  • Clarify communication pitfalls and how to avoid them
  • Enhance the participants ability to achieve results through working with others
  • Provide opportunities for participants to assess their own communication skills

contents

Day One

Self-Management and Emotional Intelligence

  • Understanding the power of the subconscious in communication behaviours
  • Understanding how we create habits and how to change to them
  • What is emotional intelligence and how do we lose it?
  • Understanding and overcoming the Ego
  • Managing our emotions and feelings
  • Calming down and reducing stressful reactions in communication

Day Two

Communication Basics: Knowing your communication style, listening and communicating assertively

  • Different communication styles
  • Assessing your communication style and effectiveness
  • Improving communication effectiveness
  • The role of beliefs in assertive communication
  • Practicing assertiveness skills & active listening
  • Using effective questioning for clearer communication

Day Three

Building influence: Building rapport, presenting yourself, using voice and body language effectively and utilizing technology

  • Understanding the secrets of body language
  • Making a good first impression
  • Building rapport, building your network & influence others effectively
  • How to make a presentation which people will remember
  • Using visuals effectively and handling questions
  • Mastering social media and avoiding blunders

Day Four

Overcoming Communication Challenges: Dealing with conflict, difficult people and running effective meetings

  • Strategies for managing difficult behaviour
  • The different personality styles & How to get along with any person
  • Running effective meetings
  • Consensus decision making in meetings
  • Understanding the sources of conflict at work
  • Conflict Management Styles

Day Five

Working with Others: Delegation, Team Work, Leadership and Coaching Skills

  • Different styles of leadership
  • Common leadership mistakes
  • How to develop teamwork
  • Motivational communication
  • The Who, what, and how of effective delegation
  • The delegation process & Coaching Skills
Where will the course be held?

The course will be held in Jalan Conlay. The exact address and directions will be provided to all enrolled participants prior to the start of the course.

What topics will be covered in the course?

The course will cover a range of topics related to the subject matter, including but not limited to the topics of outlines. By the end of the course, you'll have a solid understanding of the key concepts and techniques in the field, and be able to apply them to real-world situations. Detailed course outlines and learning objectives will be provided to all enrolled students prior to the start of the course.

What is the schedule for the course?

The course is expected to run for 3 hours daily. The exact schedule and timing will be confirmed and communicated to all enrolled students via email at least 2 days prior to the course start date.

What do I need to bring to the course?

All you need to bring is yourself, a notepad or laptop for taking notes, and a willingness to learn! We'll provide pens, paper, and any required textbooks or handouts.

What is the instructor's background and experience?

Our instructors are seasoned industry professionals with over 10 years of experience in the field. They hold a master's degree in the subject matter and have a proven track record of success working with trainees of all levels. You'll have plenty of opportunities to ask questions and get feedback throughout the course.

What are the T&C for this course?

Please visit our Terms and Conditions page

What kind of certificate will I receive upon completion of the course?

Upon completion of the course, you will receive an attendance certificate indicating that you have completed the course. This certificate is not accredited or recognised by any particular institution or organisation, but it can be used to demonstrate your commitment to continuing education and professional development.