IT Service Management Training Course in London

BMC Training provides IT Service Management Course in London.There are 7 sessions for the course IT Service Management in London , UK.

IT Service Management Training in London , UK

Course Code : MNG118 - Course Address : Hilton London Paddington Hotel - Course Fees : 4950 GBP

City Start Date End Date View
London , UK 24 - 12 - 2023 28 - 12 - 2023
London , UK 28 - 1 - 2024 1 - 2 - 2024
London , UK 21 - 1 - 2024 25 - 1 - 2024
London , UK 18 - 2 - 2024 22 - 2 - 2024
London , UK 17 - 3 - 2024 21 - 3 - 2024
London , UK 10 - 3 - 2024 14 - 3 - 2024
London , UK 7 - 4 - 2024 11 - 4 - 2024
Course Description

The Course:

Organizations the world over is facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.

One of the responses to this challenge is to consider using ITIL® (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

Program Objectives:

  • To introduce delegates to IT Service Management (ITIL)
  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guidance  
  • To understand the terminology and characteristics of good practice in ITIL
  • To prepare delegates to apply the knowledge in the workplace
  • To provide the foundation for further study

The Content:

Day one:

  • Welcome/Introductions
  • Introduction to IT Service Management as a Practice
  • The Service Lifecycle and Basic Concepts
  • Service Strategy
  • Financial Management
  • Demand Management
  • Service Portfolio Management

Day two:

  • Review of Day 1
  • Service Design
  • Service Level Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

Day Three:

  • Review of Day 2
  • Service Transition
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Knowledge Management
  • Service Operation
  • Operational Functions:
  • The Service Desk
  • Technical Management
  • Applications Management
  • Operations Management
  • Operations Control
  • Facilities Management

Day Four:

  • Review of Day 3
  • Service Operations continued
  • Operational Processes
  • Incident Management
  • Problem Management
  • Event Management
  • Access Management
  • Request Fulfilment Management

Day Five:

  • Review Day 4
  • Continual Service Improvement
  • Technology, Tools and Architecture
  • Programme administration
  • Programme Closure
Where will the course be held?

The course will be held in Paddington. The exact address and directions will be provided to all enrolled participants prior to the start of the course.

What topics will be covered in the course?

The course will cover a range of topics related to the subject matter, including but not limited to the topics of outlines. By the end of the course, you'll have a solid understanding of the key concepts and techniques in the field, and be able to apply them to real-world situations. Detailed course outlines and learning objectives will be provided to all enrolled students prior to the start of the course.

What is the schedule for the course?

The course is expected to run for 3 hours daily. The exact schedule and timing will be confirmed and communicated to all enrolled students via email at least 2 days prior to the course start date.

What do I need to bring to the course?

All you need to bring is yourself, a notepad or laptop for taking notes, and a willingness to learn! We'll provide pens, paper, and any required textbooks or handouts.

What is the instructor's background and experience?

Our instructors are seasoned industry professionals with over 10 years of experience in the field. They hold a master's degree in the subject matter and have a proven track record of success working with trainees of all levels. You'll have plenty of opportunities to ask questions and get feedback throughout the course.

What are the T&C for this course?

Please visit our Terms and Conditions page

What kind of certificate will I receive upon completion of the course?

Upon completion of the course, you will receive an attendance certificate indicating that you have completed the course. This certificate is not accredited or recognised by any particular institution or organisation, but it can be used to demonstrate your commitment to continuing education and professional development.