/  IT Service Management Training

IT Service Management Training

BMC Training provides a training course in IT Service Management in Management and Leadership

Course Title
Venue
Start Date
End Date
  • London
    27 - 1 - 2019
    31 - 1 - 2019
  • Madrid
    27 - 1 - 2019
    31 - 1 - 2019
  • Munich
    27 - 1 - 2019
    31 - 1 - 2019
  • Berlin
    27 - 1 - 2019
    31 - 1 - 2019
  • New York
    27 - 1 - 2019
    31 - 1 - 2019
  • Istanbul
    20 - 1 - 2019
    24 - 1 - 2019
  • Bali
    20 - 1 - 2019
    24 - 1 - 2019
  • Singapore
    20 - 1 - 2019
    24 - 1 - 2019
  • Washington
    20 - 1 - 2019
    24 - 1 - 2019
  • Kuala Lumpur
    13 - 1 - 2019
    17 - 1 - 2019
  • Rome
    13 - 1 - 2019
    17 - 1 - 2019
  • Rome
    13 - 1 - 2019
    17 - 1 - 2019
  • Barcelona
    13 - 1 - 2019
    17 - 1 - 2019
  • Zurich
    13 - 1 - 2019
    17 - 1 - 2019
  • Dubai
    6 - 1 - 2019
    10 - 1 - 2019
  • Paris
    6 - 1 - 2019
    10 - 1 - 2019
  • Hong Kong
    6 - 1 - 2019
    10 - 1 - 2019
  • Kuala Lumpur
    24 - 2 - 2019
    28 - 2 - 2019
  • Rome
    24 - 2 - 2019
    28 - 2 - 2019
  • Rome
    24 - 2 - 2019
    28 - 2 - 2019
  • Barcelona
    24 - 2 - 2019
    28 - 2 - 2019
  • Zurich
    24 - 2 - 2019
    28 - 2 - 2019
  • London
    17 - 2 - 2019
    21 - 2 - 2019
  • Madrid
    17 - 2 - 2019
    21 - 2 - 2019
  • Munich
    17 - 2 - 2019
    21 - 2 - 2019
  • Berlin
    17 - 2 - 2019
    21 - 2 - 2019
  • New York
    17 - 2 - 2019
    21 - 2 - 2019
  • Dubai
    10 - 2 - 2019
    14 - 2 - 2019
  • Paris
    10 - 2 - 2019
    14 - 2 - 2019
  • Hong Kong
    10 - 2 - 2019
    14 - 2 - 2019
  • Istanbul
    3 - 2 - 2019
    7 - 2 - 2019
  • Bali
    3 - 2 - 2019
    7 - 2 - 2019
  • Singapore
    3 - 2 - 2019
    7 - 2 - 2019
  • Washington
    3 - 2 - 2019
    7 - 2 - 2019
  • London
    17 - 3 - 2019
    21 - 3 - 2019
  • Madrid
    17 - 3 - 2019
    21 - 3 - 2019
  • Munich
    17 - 3 - 2019
    21 - 3 - 2019
  • Berlin
    17 - 3 - 2019
    21 - 3 - 2019
  • New York
    17 - 3 - 2019
    21 - 3 - 2019
  • Istanbul
    10 - 3 - 2019
    14 - 3 - 2019
  • Bali
    10 - 3 - 2019
    14 - 3 - 2019
  • Singapore
    10 - 3 - 2019
    14 - 3 - 2019
  • Washington
    10 - 3 - 2019
    14 - 3 - 2019
  • Kuala Lumpur
    3 - 3 - 2019
    7 - 3 - 2019
  • Rome
    3 - 3 - 2019
    7 - 3 - 2019
  • Rome
    3 - 3 - 2019
    7 - 3 - 2019
  • Barcelona
    3 - 3 - 2019
    7 - 3 - 2019
  • Zurich
    3 - 3 - 2019
    7 - 3 - 2019
  • Dubai
    24 - 3 - 2019
    28 - 3 - 2019
  • Paris
    24 - 3 - 2019
    28 - 3 - 2019
  • Hong Kong
    24 - 3 - 2019
    28 - 3 - 2019
  • Kuala Lumpur
    28 - 4 - 2019
    2 - 5 - 2019
  • Rome
    28 - 4 - 2019
    2 - 5 - 2019
  • Rome
    28 - 4 - 2019
    2 - 5 - 2019
  • Barcelona
    28 - 4 - 2019
    2 - 5 - 2019
  • Zurich
    28 - 4 - 2019
    2 - 5 - 2019
  • London
    7 - 4 - 2019
    11 - 4 - 2019
  • Madrid
    7 - 4 - 2019
    11 - 4 - 2019
  • Munich
    7 - 4 - 2019
    11 - 4 - 2019
  • Berlin
    7 - 4 - 2019
    11 - 4 - 2019
  • New York
    7 - 4 - 2019
    11 - 4 - 2019
  • Dubai
    14 - 4 - 2019
    18 - 4 - 2019
  • Paris
    14 - 4 - 2019
    18 - 4 - 2019
  • Hong Kong
    14 - 4 - 2019
    18 - 4 - 2019
  • Istanbul
    21 - 4 - 2019
    25 - 4 - 2019
  • Bali
    21 - 4 - 2019
    25 - 4 - 2019
  • Singapore
    21 - 4 - 2019
    25 - 4 - 2019
  • Washington
    21 - 4 - 2019
    25 - 4 - 2019
  • London
    12 - 5 - 2019
    16 - 5 - 2019
  • Madrid
    12 - 5 - 2019
    16 - 5 - 2019
  • Munich
    12 - 5 - 2019
    16 - 5 - 2019
  • Berlin
    12 - 5 - 2019
    16 - 5 - 2019
  • New York
    12 - 5 - 2019
    16 - 5 - 2019
  • Istanbul
    5 - 5 - 2019
    9 - 5 - 2019
  • Bali
    5 - 5 - 2019
    9 - 5 - 2019
  • Singapore
    5 - 5 - 2019
    9 - 5 - 2019
  • Washington
    5 - 5 - 2019
    9 - 5 - 2019
  • Kuala Lumpur
    19 - 5 - 2019
    23 - 5 - 2019
  • Rome
    19 - 5 - 2019
    23 - 5 - 2019
  • Rome
    19 - 5 - 2019
    23 - 5 - 2019
  • Barcelona
    19 - 5 - 2019
    23 - 5 - 2019
  • Zurich
    19 - 5 - 2019
    23 - 5 - 2019
  • Dubai
    26 - 5 - 2019
    30 - 5 - 2019
  • Paris
    26 - 5 - 2019
    30 - 5 - 2019
  • Hong Kong
    26 - 5 - 2019
    30 - 5 - 2019
  • Kuala Lumpur
    9 - 6 - 2019
    13 - 6 - 2019
  • Rome
    9 - 6 - 2019
    13 - 6 - 2019
  • Rome
    9 - 6 - 2019
    13 - 6 - 2019
  • Barcelona
    9 - 6 - 2019
    13 - 6 - 2019
  • Zurich
    9 - 6 - 2019
    13 - 6 - 2019
  • London
    16 - 6 - 2019
    20 - 6 - 2019
  • Madrid
    16 - 6 - 2019
    20 - 6 - 2019
  • Munich
    16 - 6 - 2019
    20 - 6 - 2019
  • Berlin
    16 - 6 - 2019
    20 - 6 - 2019
  • New York
    16 - 6 - 2019
    20 - 6 - 2019
  • Dubai
    23 - 6 - 2019
    27 - 6 - 2019
  • Paris
    23 - 6 - 2019
    27 - 6 - 2019
  • Hong Kong
    23 - 6 - 2019
    27 - 6 - 2019
  • Istanbul
    2 - 6 - 2019
    6 - 6 - 2019
  • Bali
    2 - 6 - 2019
    6 - 6 - 2019
  • Singapore
    2 - 6 - 2019
    6 - 6 - 2019
  • Washington
    2 - 6 - 2019
    6 - 6 - 2019
  • London
    7 - 7 - 2019
    11 - 7 - 2019
  • Madrid
    7 - 7 - 2019
    11 - 7 - 2019
  • Munich
    7 - 7 - 2019
    11 - 7 - 2019
  • Berlin
    7 - 7 - 2019
    11 - 7 - 2019
  • New York
    7 - 7 - 2019
    11 - 7 - 2019
  • Istanbul
    14 - 7 - 2019
    18 - 7 - 2019
  • Bali
    14 - 7 - 2019
    18 - 7 - 2019
  • Singapore
    14 - 7 - 2019
    18 - 7 - 2019
  • Washington
    14 - 7 - 2019
    18 - 7 - 2019
  • Istanbul
    21 - 7 - 2019
    25 - 7 - 2019
  • Bali
    21 - 7 - 2019
    25 - 7 - 2019
  • Singapore
    21 - 7 - 2019
    25 - 7 - 2019
  • Washington
    21 - 7 - 2019
    25 - 7 - 2019
  • Dubai
    28 - 7 - 2019
    1 - 8 - 2019
  • Paris
    28 - 7 - 2019
    1 - 8 - 2019
  • Hong Kong
    28 - 7 - 2019
    1 - 8 - 2019
  • Kuala Lumpur
    4 - 8 - 2019
    8 - 8 - 2019
  • Rome
    4 - 8 - 2019
    8 - 8 - 2019
  • Rome
    4 - 8 - 2019
    8 - 8 - 2019
  • Barcelona
    4 - 8 - 2019
    8 - 8 - 2019
  • Zurich
    4 - 8 - 2019
    8 - 8 - 2019
  • London
    11 - 8 - 2019
    15 - 8 - 2019
  • Madrid
    11 - 8 - 2019
    15 - 8 - 2019
  • Munich
    11 - 8 - 2019
    15 - 8 - 2019
  • Berlin
    11 - 8 - 2019
    15 - 8 - 2019
  • New York
    11 - 8 - 2019
    15 - 8 - 2019
  • Dubai
    18 - 8 - 2019
    22 - 8 - 2019
  • Paris
    18 - 8 - 2019
    22 - 8 - 2019
  • Hong Kong
    18 - 8 - 2019
    22 - 8 - 2019
  • Istanbul
    25 - 8 - 2019
    29 - 8 - 2019
  • Bali
    25 - 8 - 2019
    29 - 8 - 2019
  • Singapore
    25 - 8 - 2019
    29 - 8 - 2019
  • Washington
    25 - 8 - 2019
    29 - 8 - 2019
  • London
    22 - 9 - 2019
    26 - 9 - 2019
  • Madrid
    22 - 9 - 2019
    26 - 9 - 2019
  • Munich
    22 - 9 - 2019
    26 - 9 - 2019
  • Berlin
    22 - 9 - 2019
    26 - 9 - 2019
  • New York
    22 - 9 - 2019
    26 - 9 - 2019
  • Istanbul
    1 - 9 - 2019
    5 - 9 - 2019
  • Bali
    1 - 9 - 2019
    5 - 9 - 2019
  • Singapore
    1 - 9 - 2019
    5 - 9 - 2019
  • Washington
    1 - 9 - 2019
    5 - 9 - 2019
  • Kuala Lumpur
    8 - 9 - 2019
    12 - 9 - 2019
  • Rome
    8 - 9 - 2019
    12 - 9 - 2019
  • Rome
    8 - 9 - 2019
    12 - 9 - 2019
  • Barcelona
    8 - 9 - 2019
    12 - 9 - 2019
  • Zurich
    8 - 9 - 2019
    12 - 9 - 2019
  • Dubai
    15 - 9 - 2019
    19 - 9 - 2019
  • Paris
    15 - 9 - 2019
    19 - 9 - 2019
  • Hong Kong
    15 - 9 - 2019
    19 - 9 - 2019
  • Kuala Lumpur
    20 - 10 - 2019
    24 - 10 - 2019
  • Rome
    20 - 10 - 2019
    24 - 10 - 2019
  • Rome
    20 - 10 - 2019
    24 - 10 - 2019
  • Barcelona
    20 - 10 - 2019
    24 - 10 - 2019
  • Zurich
    20 - 10 - 2019
    24 - 10 - 2019
  • London
    27 - 10 - 2019
    31 - 10 - 2019
  • Madrid
    27 - 10 - 2019
    31 - 10 - 2019
  • Munich
    27 - 10 - 2019
    31 - 10 - 2019
  • Berlin
    27 - 10 - 2019
    31 - 10 - 2019
  • New York
    27 - 10 - 2019
    31 - 10 - 2019
  • Dubai
    6 - 10 - 2019
    10 - 10 - 2019
  • Paris
    6 - 10 - 2019
    10 - 10 - 2019
  • Hong Kong
    6 - 10 - 2019
    10 - 10 - 2019
  • Istanbul
    13 - 10 - 2019
    17 - 10 - 2019
  • Bali
    13 - 10 - 2019
    17 - 10 - 2019
  • Singapore
    13 - 10 - 2019
    17 - 10 - 2019
  • Washington
    13 - 10 - 2019
    17 - 10 - 2019
  • London
    17 - 11 - 2019
    21 - 11 - 2019
  • Madrid
    17 - 11 - 2019
    21 - 11 - 2019
  • Munich
    17 - 11 - 2019
    21 - 11 - 2019
  • Berlin
    17 - 11 - 2019
    21 - 11 - 2019
  • New York
    17 - 11 - 2019
    21 - 11 - 2019
  • Istanbul
    24 - 11 - 2019
    28 - 11 - 2019
  • Bali
    24 - 11 - 2019
    28 - 11 - 2019
  • Singapore
    24 - 11 - 2019
    28 - 11 - 2019
  • Washington
    24 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    7 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    7 - 11 - 2019
  • Dubai
    10 - 11 - 2019
    14 - 11 - 2019
  • Paris
    10 - 11 - 2019
    14 - 11 - 2019
  • Hong Kong
    10 - 11 - 2019
    14 - 11 - 2019
  • Kuala Lumpur
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Barcelona
    15 - 12 - 2019
    19 - 12 - 2019
  • Zurich
    15 - 12 - 2019
    19 - 12 - 2019
  • London
    22 - 12 - 2019
    26 - 12 - 2019
  • Madrid
    22 - 12 - 2019
    26 - 12 - 2019
  • Munich
    22 - 12 - 2019
    26 - 12 - 2019
  • Berlin
    22 - 12 - 2019
    26 - 12 - 2019
  • New York
    22 - 12 - 2019
    26 - 12 - 2019
  • Dubai
    8 - 12 - 2019
    12 - 12 - 2019
  • Paris
    8 - 12 - 2019
    12 - 12 - 2019
  • Hong Kong
    8 - 12 - 2019
    12 - 12 - 2019
  • Istanbul
    1 - 12 - 2019
    5 - 12 - 2019
  • Bali
    1 - 12 - 2019
    5 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    5 - 12 - 2019
  • Washington
    1 - 12 - 2019
    5 - 12 - 2019

The Course:

Organizations the world over is facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.

One of the responses to this challenge is to consider using ITIL® (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

Program Objectives:

  • To introduce delegates to IT Service Management (ITIL)
  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guidance  
  • To understand the terminology and characteristics of good practice in ITIL
  • To prepare delegates to apply the knowledge in the workplace
  • To provide the foundation for further study

The Content:

Day one:

  • Welcome/Introductions
  • Introduction to IT Service Management as a Practice
  • The Service Lifecycle and Basic Concepts
  • Service Strategy
  • Financial Management
  • Demand Management
  • Service Portfolio Management

Day two:

  • Review of Day 1
  • Service Design
  • Service Level Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

Day Three:

  • Review of Day 2
  • Service Transition
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Knowledge Management
  • Service Operation
  • Operational Functions:
  • The Service Desk
  • Technical Management
  • Applications Management
  • Operations Management
  • Operations Control
  • Facilities Management

Day Four:

  • Review of Day 3
  • Service Operations continued
  • Operational Processes
  • Incident Management
  • Problem Management
  • Event Management
  • Access Management
  • Request Fulfilment Management

Day Five:

  • Review Day 4
  • Continual Service Improvement
  • Technology, Tools and Architecture
  • Programme administration
  • Programme Closure

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