/  IT Service Management Training

IT Service Management Training

BMC Training provides a training course in IT Service Management in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Dubai
    21 - 8 - 2022
    25 - 8 - 2022
  • Paris
    21 - 8 - 2022
    25 - 8 - 2022
  • Istanbul
    28 - 8 - 2022
    1 - 9 - 2022
  • Istanbul
    4 - 9 - 2022
    8 - 9 - 2022
  • Kuala Lumpur
    11 - 9 - 2022
    15 - 9 - 2022
  • Dubai
    18 - 9 - 2022
    22 - 9 - 2022
  • Paris
    18 - 9 - 2022
    22 - 9 - 2022
  • London
    25 - 9 - 2022
    29 - 9 - 2022
  • Dubai
    2 - 10 - 2022
    6 - 10 - 2022
  • Paris
    2 - 10 - 2022
    6 - 10 - 2022
  • Istanbul
    9 - 10 - 2022
    13 - 10 - 2022
  • Kuala Lumpur
    16 - 10 - 2022
    20 - 10 - 2022
  • Dubai
    16 - 10 - 2022
    20 - 10 - 2022
  • Paris
    16 - 10 - 2022
    20 - 10 - 2022
  • Dubai
    16 - 10 - 2022
    20 - 10 - 2022
  • Paris
    16 - 10 - 2022
    20 - 10 - 2022
  • London
    23 - 10 - 2022
    27 - 10 - 2022
  • Kuala Lumpur
    6 - 11 - 2022
    10 - 11 - 2022
  • Dubai
    13 - 11 - 2022
    17 - 11 - 2022
  • Paris
    13 - 11 - 2022
    17 - 11 - 2022
  • London
    20 - 11 - 2022
    24 - 11 - 2022
  • Istanbul
    27 - 11 - 2022
    1 - 12 - 2022
  • Istanbul
    4 - 12 - 2022
    8 - 12 - 2022
  • Dubai
    11 - 12 - 2022
    15 - 12 - 2022
  • Paris
    11 - 12 - 2022
    15 - 12 - 2022
  • Kuala Lumpur
    18 - 12 - 2022
    22 - 12 - 2022
  • Dubai
    18 - 12 - 2022
    22 - 12 - 2022
  • Paris
    18 - 12 - 2022
    22 - 12 - 2022
  • Dubai
    18 - 12 - 2022
    22 - 12 - 2022
  • Paris
    18 - 12 - 2022
    22 - 12 - 2022
  • London
    25 - 12 - 2022
    29 - 12 - 2022
  • Dubai
    1 - 1 - 2023
    5 - 1 - 2023
  • Paris
    1 - 1 - 2023
    5 - 1 - 2023
  • Kuala Lumpur
    8 - 1 - 2023
    12 - 1 - 2023
  • Istanbul
    15 - 1 - 2023
    19 - 1 - 2023
  • London
    22 - 1 - 2023
    26 - 1 - 2023
  • Istanbul
    5 - 2 - 2023
    9 - 2 - 2023
  • Dubai
    12 - 2 - 2023
    16 - 2 - 2023
  • Paris
    12 - 2 - 2023
    16 - 2 - 2023
  • London
    19 - 2 - 2023
    23 - 2 - 2023
  • Kuala Lumpur
    26 - 2 - 2023
    2 - 3 - 2023
  • Dubai
    26 - 2 - 2023
    2 - 3 - 2023
  • Paris
    26 - 2 - 2023
    2 - 3 - 2023
  • Dubai
    26 - 2 - 2023
    2 - 3 - 2023
  • Paris
    26 - 2 - 2023
    2 - 3 - 2023
  • Kuala Lumpur
    5 - 3 - 2023
    9 - 3 - 2023
  • Istanbul
    12 - 3 - 2023
    16 - 3 - 2023
  • London
    19 - 3 - 2023
    23 - 3 - 2023
  • Dubai
    26 - 3 - 2023
    30 - 3 - 2023
  • Paris
    26 - 3 - 2023
    30 - 3 - 2023
  • London
    2 - 4 - 2023
    6 - 4 - 2023
  • Dubai
    9 - 4 - 2023
    13 - 4 - 2023
  • Paris
    9 - 4 - 2023
    13 - 4 - 2023
  • Istanbul
    16 - 4 - 2023
    20 - 4 - 2023
  • Kuala Lumpur
    23 - 4 - 2023
    27 - 4 - 2023
  • Dubai
    23 - 4 - 2023
    27 - 4 - 2023
  • Paris
    23 - 4 - 2023
    27 - 4 - 2023
  • Dubai
    23 - 4 - 2023
    27 - 4 - 2023
  • Paris
    23 - 4 - 2023
    27 - 4 - 2023
  • Istanbul
    7 - 5 - 2023
    11 - 5 - 2023
  • London
    14 - 5 - 2023
    18 - 5 - 2023
  • Kuala Lumpur
    21 - 5 - 2023
    25 - 5 - 2023
  • Dubai
    28 - 5 - 2023
    1 - 6 - 2023
  • Paris
    28 - 5 - 2023
    1 - 6 - 2023
  • Istanbul
    4 - 6 - 2023
    8 - 6 - 2023
  • Kuala Lumpur
    11 - 6 - 2023
    15 - 6 - 2023
  • Dubai
    11 - 6 - 2023
    15 - 6 - 2023
  • Paris
    11 - 6 - 2023
    15 - 6 - 2023
  • Dubai
    11 - 6 - 2023
    15 - 6 - 2023
  • Paris
    11 - 6 - 2023
    15 - 6 - 2023
  • London
    18 - 6 - 2023
    22 - 6 - 2023
  • Dubai
    25 - 6 - 2023
    29 - 6 - 2023
  • Paris
    25 - 6 - 2023
    29 - 6 - 2023
  • London
    2 - 7 - 2023
    6 - 7 - 2023
  • Istanbul
    9 - 7 - 2023
    13 - 7 - 2023
  • Istanbul
    16 - 7 - 2023
    20 - 7 - 2023
  • Dubai
    23 - 7 - 2023
    27 - 7 - 2023
  • Paris
    23 - 7 - 2023
    27 - 7 - 2023
  • Kuala Lumpur
    6 - 8 - 2023
    10 - 8 - 2023
  • Dubai
    6 - 8 - 2023
    10 - 8 - 2023
  • Paris
    6 - 8 - 2023
    10 - 8 - 2023
  • Dubai
    6 - 8 - 2023
    10 - 8 - 2023
  • Paris
    6 - 8 - 2023
    10 - 8 - 2023
  • London
    13 - 8 - 2023
    17 - 8 - 2023

The Course:

Organizations the world over is facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.

One of the responses to this challenge is to consider using ITIL® (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

Program Objectives:

  • To introduce delegates to IT Service Management (ITIL)
  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guidance  
  • To understand the terminology and characteristics of good practice in ITIL
  • To prepare delegates to apply the knowledge in the workplace
  • To provide the foundation for further study

The Content:

Day one:

  • Welcome/Introductions
  • Introduction to IT Service Management as a Practice
  • The Service Lifecycle and Basic Concepts
  • Service Strategy
  • Financial Management
  • Demand Management
  • Service Portfolio Management

Day two:

  • Review of Day 1
  • Service Design
  • Service Level Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

Day Three:

  • Review of Day 2
  • Service Transition
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Knowledge Management
  • Service Operation
  • Operational Functions:
  • The Service Desk
  • Technical Management
  • Applications Management
  • Operations Management
  • Operations Control
  • Facilities Management

Day Four:

  • Review of Day 3
  • Service Operations continued
  • Operational Processes
  • Incident Management
  • Problem Management
  • Event Management
  • Access Management
  • Request Fulfilment Management

Day Five:

  • Review Day 4
  • Continual Service Improvement
  • Technology, Tools and Architecture
  • Programme administration
  • Programme Closure

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