Mastering Supervisory Skills Training in London , UK
Course Code : MNG203 - Course Address : Hilton London Paddington Hotel - Course Fees : 4950 GBP
| City | Start Date | End Date | View |
|---|---|---|---|
| London , UK | 24 - 12 - 2023 | 28 - 12 - 2023 |
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| London , UK | 28 - 1 - 2024 | 1 - 2 - 2024 |
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| London , UK | 21 - 1 - 2024 | 25 - 1 - 2024 |
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| London , UK | 18 - 2 - 2024 | 22 - 2 - 2024 |
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| London , UK | 17 - 3 - 2024 | 21 - 3 - 2024 |
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| London , UK | 10 - 3 - 2024 | 14 - 3 - 2024 |
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| London , UK | 7 - 4 - 2024 | 11 - 4 - 2024 |
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Course Description
Introduction
Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.
objectives
- extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
- develop a strategy to support and develop the performance of each member of their staff
- review their personal working practices and managerial style
Contents
Day One
Programme introduction/The Supervisor's Role and Competences
- Programme introduction and objectives
- Action planning
- Roles and responsibilities of the supervisor
- The competency concept – measuring actual behaviours against the model
- Understanding organisational culture and
- Developing a network of relationships and influence
Day Two
Delegation and Management Style/Team-Working and Leadership
- Delegation skills and empowerment
- Management style – ‘situational’ & ‘differential’ leadership models
- Group dynamics and team formation
- Conflict and conformity in group situations
- Problem solving and decision making
- Managing team meetings
Day Three
Communication Skills/Managing Performance and Relationships
- Improving communications and relationships
- Dimensions of staff performance
- Practical motivation
- Appraisal – case studies in performance management
- Coaching and developing staff – the skills of on-job training
Day Four
Managing Performance and Relationships/Personal Effectiveness and Time Management
- Assertiveness
- People problems and problem people
- Constructive criticism – giving and receiving
- Discipline
- Fundamental principles for time management
- Managing time with other people in mind
- Planning and priority setting
- Interruptions and accessibility
- Understanding stress and managing stressed staff
Day Five
Managing change and continuous improvement/action planning
- Concept of continuous improvement
- Improving systems and processes – engaging and enthusing the team
- Creative thinking techniques
- Implementing change
- Influencing skills – making an case and managing the ‘politics’
- Action planning and programme review
Where will the course be held?
The course will be held in Paddington. The exact address and directions will be provided to all enrolled participants prior to the start of the course.
What topics will be covered in the course?
The course will cover a range of topics related to the subject matter, including but not limited to the topics of outlines. By the end of the course, you'll have a solid understanding of the key concepts and techniques in the field, and be able to apply them to real-world situations. Detailed course outlines and learning objectives will be provided to all enrolled students prior to the start of the course.
What is the schedule for the course?
The course is expected to run for 3 hours daily. The exact schedule and timing will be confirmed and communicated to all enrolled students via email at least 2 days prior to the course start date.
What do I need to bring to the course?
All you need to bring is yourself, a notepad or laptop for taking notes, and a willingness to learn! We'll provide pens, paper, and any required textbooks or handouts.
What is the instructor's background and experience?
Our instructors are seasoned industry professionals with over 10 years of experience in the field. They hold a master's degree in the subject matter and have a proven track record of success working with trainees of all levels. You'll have plenty of opportunities to ask questions and get feedback throughout the course.
What are the T&C for this course?
Please visit our Terms and Conditions page
What kind of certificate will I receive upon completion of the course?
Upon completion of the course, you will receive an attendance certificate indicating that you have completed the course. This certificate is not accredited or recognised by any particular institution or organisation, but it can be used to demonstrate your commitment to continuing education and professional development.
