/  Mastering Supervisory Skills Training

Mastering Supervisory Skills Training

BMC Training provides a training course in Mastering Supervisory Skills in Management and Leadership

Course Title
Venue
Start Date
End Date
  • London
    28 - 10 - 2018
    1 - 11 - 2018
  • Dubai
    14 - 10 - 2018
    18 - 10 - 2018
  • Paris
    28 - 10 - 2018
    1 - 11 - 2018
  • Kuala Lumpur
    11 - 11 - 2018
    15 - 11 - 2018
  • Istanbul
    18 - 11 - 2018
    22 - 11 - 2018
  • Bali
    11 - 11 - 2018
    15 - 11 - 2018
  • London
    23 - 12 - 2018
    27 - 12 - 2018
  • Dubai
    2 - 12 - 2018
    6 - 12 - 2018
  • Paris
    23 - 12 - 2018
    27 - 12 - 2018
  • Kuala Lumpur
    6 - 1 - 2019
    10 - 1 - 2019
  • Istanbul
    27 - 1 - 2019
    31 - 1 - 2019
  • Bali
    6 - 1 - 2019
    10 - 1 - 2019
  • London
    17 - 2 - 2019
    21 - 2 - 2019
  • Dubai
    10 - 2 - 2019
    14 - 2 - 2019
  • Paris
    17 - 2 - 2019
    21 - 2 - 2019
  • Kuala Lumpur
    3 - 3 - 2019
    7 - 3 - 2019
  • Istanbul
    17 - 3 - 2019
    21 - 3 - 2019
  • Bali
    3 - 3 - 2019
    7 - 3 - 2019
  • London
    7 - 4 - 2019
    11 - 4 - 2019
  • Dubai
    7 - 4 - 2019
    11 - 4 - 2019
  • Paris
    7 - 4 - 2019
    11 - 4 - 2019
  • Kuala Lumpur
    19 - 5 - 2019
    23 - 5 - 2019
  • Istanbul
    12 - 5 - 2019
    16 - 5 - 2019
  • Bali
    19 - 5 - 2019
    23 - 5 - 2019
  • London
    16 - 6 - 2019
    20 - 6 - 2019
  • Dubai
    23 - 6 - 2019
    27 - 6 - 2019
  • Paris
    16 - 6 - 2019
    20 - 6 - 2019
  • Kuala Lumpur
    14 - 7 - 2019
    18 - 7 - 2019
  • Istanbul
    7 - 7 - 2019
    11 - 7 - 2019
  • Bali
    14 - 7 - 2019
    18 - 7 - 2019
  • London
    11 - 8 - 2019
    15 - 8 - 2019
  • Dubai
    18 - 8 - 2019
    22 - 8 - 2019
  • Paris
    11 - 8 - 2019
    15 - 8 - 2019
  • Kuala Lumpur
    22 - 9 - 2019
    26 - 9 - 2019
  • Istanbul
    22 - 9 - 2019
    26 - 9 - 2019
  • Bali
    22 - 9 - 2019
    26 - 9 - 2019

Introduction

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.

objectives

  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their personal working practices and managerial style

Contents

Day One

Programme introduction/The Supervisor's Role and Competences

  • Programme introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept – measuring actual behaviours against the model
  • Understanding organisational culture and
  • Developing  a network of relationships and influence

Day Two

Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem solving and decision making
  • Managing team  meetings

Day Three

Communication Skills/Managing Performance and Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal – case studies in performance management
  • Coaching and developing staff – the skills of on-job training

Day Four

Managing Performance and Relationships/Personal Effectiveness and Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism – giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Day Five

Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes – engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills – making an case and managing the ‘politics’
  • Action planning and programme review

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