Mastering Supervisory Skills Course

Master supervisory skills for effective management with our specialized training course, tailored for supervisors. BMC Training offers Mastering Supervisory Skills Course in Management and Leadership Courses.

  • English
  • 249 Training Sessions
  • Confirmed
  • One Week
Mastering Supervisory Skills Training Course

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Type a city name or a month
Venue Start Date End Date Net Fees Details & Registration
Kuala Lumpur , Malaysia 23 - Feb - 2025 27 - Feb - 2025 4750 GBP
Rome , Italy 23 - Feb - 2025 27 - Feb - 2025 7300 GBP
Barcelona , Spain 23 - Feb - 2025 27 - Feb - 2025 6950 GBP
Zurich , Switzerland 23 - Feb - 2025 27 - Feb - 2025 7950 GBP
London , UK 16 - Feb - 2025 20 - Feb - 2025 4950 GBP
Madrid , Spain 16 - Feb - 2025 20 - Feb - 2025 6950 GBP
Munich , Germany 16 - Feb - 2025 20 - Feb - 2025 7900 GBP
Berlin , Germany 16 - Feb - 2025 20 - Feb - 2025 7900 GBP
New York , United States 16 - Feb - 2025 20 - Feb - 2025 10900 GBP
Amsterdam , Netherlands 16 - Feb - 2025 20 - Feb - 2025 8100 GBP
Milan , Italy 16 - Feb - 2025 20 - Feb - 2025 6950 GBP
Dubai , UAE 23 - Feb - 2025 27 - Feb - 2025 4987.5 GBP
Paris , France 23 - Feb - 2025 27 - Feb - 2025 6700 GBP
Hong Kong , Hong Kong 23 - Feb - 2025 27 - Feb - 2025 8500 GBP
Tokyo , Japan 23 - Feb - 2025 27 - Feb - 2025 9750 GBP
Sydney , Australia 23 - Feb - 2025 27 - Feb - 2025 10900 GBP
Interlaken , Switzerland 23 - Feb - 2025 27 - Feb - 2025 8950 GBP
Geneva , Switzerland 23 - Feb - 2025 27 - Feb - 2025 8950 GBP
London , UK 16 - Mar - 2025 20 - Mar - 2025 4950 GBP
Madrid , Spain 16 - Mar - 2025 20 - Mar - 2025 6950 GBP
Munich , Germany 16 - Mar - 2025 20 - Mar - 2025 7900 GBP
Berlin , Germany 16 - Mar - 2025 20 - Mar - 2025 7900 GBP
New York , United States 16 - Mar - 2025 20 - Mar - 2025 10900 GBP
Amsterdam , Netherlands 16 - Mar - 2025 20 - Mar - 2025 8100 GBP
Milan , Italy 16 - Mar - 2025 20 - Mar - 2025 6950 GBP
Istanbul , Turkey 9 - Mar - 2025 13 - Mar - 2025 4700 GBP
Bali , Indonesia 9 - Mar - 2025 13 - Mar - 2025 8100 GBP
Singapore , Singapore 9 - Mar - 2025 13 - Mar - 2025 7500 GBP
Washington , United States 9 - Mar - 2025 13 - Mar - 2025 11000 GBP
Kuala Lumpur , Malaysia 2 - Mar - 2025 6 - Mar - 2025 4750 GBP
Rome , Italy 2 - Mar - 2025 6 - Mar - 2025 7300 GBP
Barcelona , Spain 2 - Mar - 2025 6 - Mar - 2025 6950 GBP
Zurich , Switzerland 2 - Mar - 2025 6 - Mar - 2025 7950 GBP
Dubai , UAE 23 - Mar - 2025 27 - Mar - 2025 4987.5 GBP
Paris , France 23 - Mar - 2025 27 - Mar - 2025 6700 GBP
Hong Kong , Hong Kong 23 - Mar - 2025 27 - Mar - 2025 8500 GBP
Tokyo , Japan 23 - Mar - 2025 27 - Mar - 2025 9750 GBP
London , UK 9 - Mar - 2025 13 - Mar - 2025 4950 GBP
Madrid , Spain 9 - Mar - 2025 13 - Mar - 2025 6950 GBP
Munich , Germany 9 - Mar - 2025 13 - Mar - 2025 7900 GBP
Berlin , Germany 9 - Mar - 2025 13 - Mar - 2025 7900 GBP
New York , United States 9 - Mar - 2025 13 - Mar - 2025 10900 GBP
Amsterdam , Netherlands 9 - Mar - 2025 13 - Mar - 2025 8100 GBP
Milan , Italy 9 - Mar - 2025 13 - Mar - 2025 6950 GBP
Taipei , Taiwan 9 - Mar - 2025 13 - Mar - 2025 9300 GBP
Sydney , Australia 2 - Mar - 2025 6 - Mar - 2025 10900 GBP
Interlaken , Switzerland 2 - Mar - 2025 6 - Mar - 2025 8950 GBP
Geneva , Switzerland 23 - Mar - 2025 27 - Mar - 2025 8950 GBP
Kuala Lumpur , Malaysia 27 - Apr - 2025 1 - May - 2025 4750 GBP
Rome , Italy 27 - Apr - 2025 1 - May - 2025 7300 GBP
Barcelona , Spain 27 - Apr - 2025 1 - May - 2025 6950 GBP
Zurich , Switzerland 27 - Apr - 2025 1 - May - 2025 7950 GBP
London , UK 6 - Apr - 2025 10 - Apr - 2025 4950 GBP
Madrid , Spain 6 - Apr - 2025 10 - Apr - 2025 6950 GBP
Munich , Germany 6 - Apr - 2025 10 - Apr - 2025 7900 GBP
Berlin , Germany 6 - Apr - 2025 10 - Apr - 2025 7900 GBP
New York , United States 6 - Apr - 2025 10 - Apr - 2025 10900 GBP
Amsterdam , Netherlands 6 - Apr - 2025 10 - Apr - 2025 8100 GBP
Milan , Italy 6 - Apr - 2025 10 - Apr - 2025 6950 GBP
Dubai , UAE 13 - Apr - 2025 17 - Apr - 2025 4987.5 GBP
Paris , France 13 - Apr - 2025 17 - Apr - 2025 6700 GBP
Hong Kong , Hong Kong 13 - Apr - 2025 17 - Apr - 2025 8500 GBP
Tokyo , Japan 13 - Apr - 2025 17 - Apr - 2025 9750 GBP
Istanbul , Turkey 20 - Apr - 2025 24 - Apr - 2025 4700 GBP
Bali , Indonesia 20 - Apr - 2025 24 - Apr - 2025 8100 GBP
Singapore , Singapore 20 - Apr - 2025 24 - Apr - 2025 7500 GBP
Washington , United States 20 - Apr - 2025 24 - Apr - 2025 11000 GBP
Dubai , UAE 27 - Apr - 2025 1 - May - 2025 4987.5 GBP
Paris , France 27 - Apr - 2025 1 - May - 2025 6700 GBP
Hong Kong , Hong Kong 27 - Apr - 2025 1 - May - 2025 8500 GBP
Tokyo , Japan 27 - Apr - 2025 1 - May - 2025 9750 GBP
Sydney , Australia 27 - Apr - 2025 1 - May - 2025 10900 GBP
Interlaken , Switzerland 27 - Apr - 2025 1 - May - 2025 8950 GBP
Geneva , Switzerland 13 - Apr - 2025 17 - Apr - 2025 8950 GBP
Taipei , Taiwan 20 - Apr - 2025 24 - Apr - 2025 9300 GBP
Geneva , Switzerland 27 - Apr - 2025 1 - May - 2025 8950 GBP
London , UK 11 - May - 2025 15 - May - 2025 4950 GBP
Madrid , Spain 11 - May - 2025 15 - May - 2025 6950 GBP
Munich , Germany 11 - May - 2025 15 - May - 2025 7900 GBP
Berlin , Germany 11 - May - 2025 15 - May - 2025 7900 GBP
New York , United States 11 - May - 2025 15 - May - 2025 10900 GBP
Amsterdam , Netherlands 11 - May - 2025 15 - May - 2025 8100 GBP
Milan , Italy 11 - May - 2025 15 - May - 2025 6950 GBP
Istanbul , Turkey 4 - May - 2025 8 - May - 2025 4700 GBP
Bali , Indonesia 4 - May - 2025 8 - May - 2025 8100 GBP
Singapore , Singapore 4 - May - 2025 8 - May - 2025 7500 GBP
Washington , United States 4 - May - 2025 8 - May - 2025 11000 GBP
Kuala Lumpur , Malaysia 18 - May - 2025 22 - May - 2025 4750 GBP
Rome , Italy 18 - May - 2025 22 - May - 2025 7300 GBP
Barcelona , Spain 18 - May - 2025 22 - May - 2025 6950 GBP
Zurich , Switzerland 18 - May - 2025 22 - May - 2025 7950 GBP
Dubai , UAE 25 - May - 2025 29 - May - 2025 4987.5 GBP
Paris , France 25 - May - 2025 29 - May - 2025 6700 GBP
Hong Kong , Hong Kong 25 - May - 2025 29 - May - 2025 8500 GBP
Tokyo , Japan 25 - May - 2025 29 - May - 2025 9750 GBP
London , UK 4 - May - 2025 8 - May - 2025 4950 GBP
Madrid , Spain 4 - May - 2025 8 - May - 2025 6950 GBP
Munich , Germany 4 - May - 2025 8 - May - 2025 7900 GBP
Berlin , Germany 4 - May - 2025 8 - May - 2025 7900 GBP
New York , United States 4 - May - 2025 8 - May - 2025 10900 GBP
Amsterdam , Netherlands 4 - May - 2025 8 - May - 2025 8100 GBP
Milan , Italy 4 - May - 2025 8 - May - 2025 6950 GBP
Taipei , Taiwan 4 - May - 2025 8 - May - 2025 9300 GBP
Sydney , Australia 18 - May - 2025 22 - May - 2025 10900 GBP
Interlaken , Switzerland 18 - May - 2025 22 - May - 2025 8950 GBP
Geneva , Switzerland 25 - May - 2025 29 - May - 2025 8950 GBP
Kuala Lumpur , Malaysia 8 - Jun - 2025 12 - Jun - 2025 4750 GBP
Rome , Italy 8 - Jun - 2025 12 - Jun - 2025 7300 GBP
Barcelona , Spain 8 - Jun - 2025 12 - Jun - 2025 6950 GBP
Zurich , Switzerland 8 - Jun - 2025 12 - Jun - 2025 7950 GBP
London , UK 15 - Jun - 2025 19 - Jun - 2025 4950 GBP
Madrid , Spain 15 - Jun - 2025 19 - Jun - 2025 6950 GBP
Munich , Germany 15 - Jun - 2025 19 - Jun - 2025 7900 GBP
Berlin , Germany 15 - Jun - 2025 19 - Jun - 2025 7900 GBP
New York , United States 15 - Jun - 2025 19 - Jun - 2025 10900 GBP
Amsterdam , Netherlands 15 - Jun - 2025 19 - Jun - 2025 8100 GBP
Milan , Italy 15 - Jun - 2025 19 - Jun - 2025 6950 GBP
Dubai , UAE 22 - Jun - 2025 26 - Jun - 2025 4987.5 GBP
Paris , France 22 - Jun - 2025 26 - Jun - 2025 6700 GBP
Hong Kong , Hong Kong 22 - Jun - 2025 26 - Jun - 2025 8500 GBP
Tokyo , Japan 22 - Jun - 2025 26 - Jun - 2025 9750 GBP
Istanbul , Turkey 1 - Jun - 2025 5 - Jun - 2025 4700 GBP
Bali , Indonesia 1 - Jun - 2025 5 - Jun - 2025 8100 GBP
Singapore , Singapore 1 - Jun - 2025 5 - Jun - 2025 7500 GBP
Washington , United States 1 - Jun - 2025 5 - Jun - 2025 11000 GBP
Dubai , UAE 8 - Jun - 2025 12 - Jun - 2025 4987.5 GBP
Paris , France 8 - Jun - 2025 12 - Jun - 2025 6700 GBP
Hong Kong , Hong Kong 8 - Jun - 2025 12 - Jun - 2025 8500 GBP
Tokyo , Japan 8 - Jun - 2025 12 - Jun - 2025 9750 GBP
Sydney , Australia 8 - Jun - 2025 12 - Jun - 2025 10900 GBP
Interlaken , Switzerland 8 - Jun - 2025 12 - Jun - 2025 8950 GBP
Geneva , Switzerland 22 - Jun - 2025 26 - Jun - 2025 8950 GBP
Taipei , Taiwan 1 - Jun - 2025 5 - Jun - 2025 9300 GBP
Geneva , Switzerland 8 - Jun - 2025 12 - Jun - 2025 8950 GBP
London , UK 6 - Jul - 2025 10 - Jul - 2025 4950 GBP
Madrid , Spain 6 - Jul - 2025 10 - Jul - 2025 6950 GBP
Munich , Germany 6 - Jul - 2025 10 - Jul - 2025 7900 GBP
Berlin , Germany 6 - Jul - 2025 10 - Jul - 2025 7900 GBP
New York , United States 6 - Jul - 2025 10 - Jul - 2025 10900 GBP
Amsterdam , Netherlands 6 - Jul - 2025 10 - Jul - 2025 8100 GBP
Milan , Italy 6 - Jul - 2025 10 - Jul - 2025 6950 GBP
Istanbul , Turkey 13 - Jul - 2025 17 - Jul - 2025 4700 GBP
Bali , Indonesia 13 - Jul - 2025 17 - Jul - 2025 8100 GBP
Singapore , Singapore 13 - Jul - 2025 17 - Jul - 2025 7500 GBP
Washington , United States 13 - Jul - 2025 17 - Jul - 2025 11000 GBP
Istanbul , Turkey 20 - Jul - 2025 24 - Jul - 2025 4700 GBP
Bali , Indonesia 20 - Jul - 2025 24 - Jul - 2025 8100 GBP
Singapore , Singapore 20 - Jul - 2025 24 - Jul - 2025 7500 GBP
Washington , United States 20 - Jul - 2025 24 - Jul - 2025 11000 GBP
Dubai , UAE 27 - Jul - 2025 31 - Jul - 2025 4987.5 GBP
Paris , France 27 - Jul - 2025 31 - Jul - 2025 6700 GBP
Hong Kong , Hong Kong 27 - Jul - 2025 31 - Jul - 2025 8500 GBP
Tokyo , Japan 27 - Jul - 2025 31 - Jul - 2025 9750 GBP
London , UK 13 - Jul - 2025 17 - Jul - 2025 4950 GBP
Madrid , Spain 13 - Jul - 2025 17 - Jul - 2025 6950 GBP
Munich , Germany 13 - Jul - 2025 17 - Jul - 2025 7900 GBP
Berlin , Germany 13 - Jul - 2025 17 - Jul - 2025 7900 GBP
New York , United States 13 - Jul - 2025 17 - Jul - 2025 10900 GBP
Amsterdam , Netherlands 13 - Jul - 2025 17 - Jul - 2025 8100 GBP
Milan , Italy 13 - Jul - 2025 17 - Jul - 2025 6950 GBP
London , UK 20 - Jul - 2025 24 - Jul - 2025 4950 GBP
Madrid , Spain 20 - Jul - 2025 24 - Jul - 2025 6950 GBP
Munich , Germany 20 - Jul - 2025 24 - Jul - 2025 7900 GBP
Berlin , Germany 20 - Jul - 2025 24 - Jul - 2025 7900 GBP
New York , United States 20 - Jul - 2025 24 - Jul - 2025 10900 GBP
Amsterdam , Netherlands 20 - Jul - 2025 24 - Jul - 2025 8100 GBP
Milan , Italy 20 - Jul - 2025 24 - Jul - 2025 6950 GBP
Taipei , Taiwan 13 - Jul - 2025 17 - Jul - 2025 9300 GBP
Taipei , Taiwan 20 - Jul - 2025 24 - Jul - 2025 9300 GBP
Geneva , Switzerland 27 - Jul - 2025 31 - Jul - 2025 8950 GBP
Kuala Lumpur , Malaysia 3 - Aug - 2025 7 - Aug - 2025 4750 GBP
Rome , Italy 3 - Aug - 2025 7 - Aug - 2025 7300 GBP
Barcelona , Spain 3 - Aug - 2025 7 - Aug - 2025 6950 GBP
Zurich , Switzerland 3 - Aug - 2025 7 - Aug - 2025 7950 GBP
London , UK 10 - Aug - 2025 14 - Aug - 2025 4950 GBP
Madrid , Spain 10 - Aug - 2025 14 - Aug - 2025 6950 GBP
Munich , Germany 10 - Aug - 2025 14 - Aug - 2025 7900 GBP
Berlin , Germany 10 - Aug - 2025 14 - Aug - 2025 7900 GBP
New York , United States 10 - Aug - 2025 14 - Aug - 2025 10900 GBP
Amsterdam , Netherlands 10 - Aug - 2025 14 - Aug - 2025 8100 GBP
Milan , Italy 10 - Aug - 2025 14 - Aug - 2025 6950 GBP
Dubai , UAE 17 - Aug - 2025 21 - Aug - 2025 4987.5 GBP
Paris , France 17 - Aug - 2025 21 - Aug - 2025 6700 GBP
Hong Kong , Hong Kong 17 - Aug - 2025 21 - Aug - 2025 8500 GBP
Tokyo , Japan 17 - Aug - 2025 21 - Aug - 2025 9750 GBP
Istanbul , Turkey 24 - Aug - 2025 28 - Aug - 2025 4700 GBP
Bali , Indonesia 24 - Aug - 2025 28 - Aug - 2025 8100 GBP
Singapore , Singapore 24 - Aug - 2025 28 - Aug - 2025 7500 GBP
Washington , United States 24 - Aug - 2025 28 - Aug - 2025 11000 GBP
Dubai , UAE 3 - Aug - 2025 7 - Aug - 2025 4987.5 GBP
Paris , France 3 - Aug - 2025 7 - Aug - 2025 6700 GBP
Hong Kong , Hong Kong 3 - Aug - 2025 7 - Aug - 2025 8500 GBP
Tokyo , Japan 3 - Aug - 2025 7 - Aug - 2025 9750 GBP
Sydney , Australia 3 - Aug - 2025 7 - Aug - 2025 10900 GBP
Interlaken , Switzerland 3 - Aug - 2025 7 - Aug - 2025 8950 GBP
Geneva , Switzerland 17 - Aug - 2025 21 - Aug - 2025 8950 GBP
Taipei , Taiwan 24 - Aug - 2025 28 - Aug - 2025 9300 GBP
Geneva , Switzerland 3 - Aug - 2025 7 - Aug - 2025 8950 GBP
London , UK 28 - Sep - 2025 2 - Oct - 2025 4950 GBP
Madrid , Spain 28 - Sep - 2025 2 - Oct - 2025 6950 GBP
Munich , Germany 28 - Sep - 2025 2 - Oct - 2025 7900 GBP
Berlin , Germany 28 - Sep - 2025 2 - Oct - 2025 7900 GBP
New York , United States 28 - Sep - 2025 2 - Oct - 2025 10900 GBP
Amsterdam , Netherlands 28 - Sep - 2025 2 - Oct - 2025 8100 GBP
Milan , Italy 28 - Sep - 2025 2 - Oct - 2025 6950 GBP
Istanbul , Turkey 7 - Sep - 2025 11 - Sep - 2025 4700 GBP
Bali , Indonesia 7 - Sep - 2025 11 - Sep - 2025 8100 GBP
Singapore , Singapore 7 - Sep - 2025 11 - Sep - 2025 7500 GBP
Washington , United States 7 - Sep - 2025 11 - Sep - 2025 11000 GBP
Kuala Lumpur , Malaysia 14 - Sep - 2025 18 - Sep - 2025 4750 GBP
Rome , Italy 14 - Sep - 2025 18 - Sep - 2025 7300 GBP
Barcelona , Spain 14 - Sep - 2025 18 - Sep - 2025 6950 GBP
Zurich , Switzerland 14 - Sep - 2025 18 - Sep - 2025 7950 GBP
Dubai , UAE 21 - Sep - 2025 25 - Sep - 2025 4987.5 GBP
Paris , France 21 - Sep - 2025 25 - Sep - 2025 6700 GBP
Hong Kong , Hong Kong 21 - Sep - 2025 25 - Sep - 2025 8500 GBP
Tokyo , Japan 21 - Sep - 2025 25 - Sep - 2025 9750 GBP
London , UK 7 - Sep - 2025 11 - Sep - 2025 4950 GBP
Madrid , Spain 7 - Sep - 2025 11 - Sep - 2025 6950 GBP
Munich , Germany 7 - Sep - 2025 11 - Sep - 2025 7900 GBP
Berlin , Germany 7 - Sep - 2025 11 - Sep - 2025 7900 GBP
New York , United States 7 - Sep - 2025 11 - Sep - 2025 10900 GBP
Amsterdam , Netherlands 7 - Sep - 2025 11 - Sep - 2025 8100 GBP
Milan , Italy 7 - Sep - 2025 11 - Sep - 2025 6950 GBP
Taipei , Taiwan 7 - Sep - 2025 11 - Sep - 2025 9300 GBP
Sydney , Australia 14 - Sep - 2025 18 - Sep - 2025 10900 GBP
Interlaken , Switzerland 14 - Sep - 2025 18 - Sep - 2025 8950 GBP
Geneva , Switzerland 21 - Sep - 2025 25 - Sep - 2025 8950 GBP
Kuala Lumpur , Malaysia 19 - Oct - 2025 23 - Oct - 2025 4750 GBP
Rome , Italy 19 - Oct - 2025 23 - Oct - 2025 7300 GBP
Barcelona , Spain 19 - Oct - 2025 23 - Oct - 2025 6950 GBP
Zurich , Switzerland 19 - Oct - 2025 23 - Oct - 2025 7950 GBP
Dubai , UAE 5 - Oct - 2025 9 - Oct - 2025 4987.5 GBP
Paris , France 5 - Oct - 2025 9 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 5 - Oct - 2025 9 - Oct - 2025 8500 GBP
Tokyo , Japan 5 - Oct - 2025 9 - Oct - 2025 9750 GBP
Istanbul , Turkey 12 - Oct - 2025 16 - Oct - 2025 4700 GBP
Bali , Indonesia 12 - Oct - 2025 16 - Oct - 2025 8100 GBP
Singapore , Singapore 12 - Oct - 2025 16 - Oct - 2025 7500 GBP
Washington , United States 12 - Oct - 2025 16 - Oct - 2025 11000 GBP
Dubai , UAE 19 - Oct - 2025 23 - Oct - 2025 4987.5 GBP
Paris , France 19 - Oct - 2025 23 - Oct - 2025 6700 GBP
Hong Kong , Hong Kong 19 - Oct - 2025 23 - Oct - 2025 8500 GBP
Tokyo , Japan 19 - Oct - 2025 23 - Oct - 2025 9750 GBP
Sydney , Australia 19 - Oct - 2025 23 - Oct - 2025 10900 GBP
Interlaken , Switzerland 19 - Oct - 2025 23 - Oct - 2025 8950 GBP
Geneva , Switzerland 5 - Oct - 2025 9 - Oct - 2025 8950 GBP
Taipei , Taiwan 12 - Oct - 2025 16 - Oct - 2025 9300 GBP
Geneva , Switzerland 19 - Oct - 2025 23 - Oct - 2025 8950 GBP

Course Syllabus

Introduction

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.

objectives

  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their personal working practices and managerial style

Contents

Day One

Programme introduction/The Supervisor's Role and Competences

  • Programme introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept – measuring actual behaviours against the model
  • Understanding organisational culture and
  • Developing  a network of relationships and influence

Day Two

Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem solving and decision making
  • Managing team  meetings

Day Three

Communication Skills/Managing Performance and Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal – case studies in performance management
  • Coaching and developing staff – the skills of on-job training

Day Four

Managing Performance and Relationships/Personal Effectiveness and Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism – giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Day Five

Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes – engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills – making an case and managing the ‘politics’
  • Action planning and programme review

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