/  Mastering Supervisory Skills Training

Mastering Supervisory Skills Training

BMC Training provides a training course in Mastering Supervisory Skills in Management and Leadership

Course Title
Venue
Start Date
End Date
  • London
    27 - 1 - 2019
    31 - 1 - 2019
  • Madrid
    27 - 1 - 2019
    31 - 1 - 2019
  • Munich
    27 - 1 - 2019
    31 - 1 - 2019
  • Berlin
    27 - 1 - 2019
    31 - 1 - 2019
  • New York
    27 - 1 - 2019
    31 - 1 - 2019
  • Istanbul
    20 - 1 - 2019
    24 - 1 - 2019
  • Bali
    20 - 1 - 2019
    24 - 1 - 2019
  • Singapore
    20 - 1 - 2019
    24 - 1 - 2019
  • Washington
    20 - 1 - 2019
    24 - 1 - 2019
  • Kuala Lumpur
    13 - 1 - 2019
    17 - 1 - 2019
  • Rome
    13 - 1 - 2019
    17 - 1 - 2019
  • Rome
    13 - 1 - 2019
    17 - 1 - 2019
  • Barcelona
    13 - 1 - 2019
    17 - 1 - 2019
  • Zurich
    13 - 1 - 2019
    17 - 1 - 2019
  • Dubai
    6 - 1 - 2019
    10 - 1 - 2019
  • Paris
    6 - 1 - 2019
    10 - 1 - 2019
  • Hong Kong
    6 - 1 - 2019
    10 - 1 - 2019
  • Kuala Lumpur
    24 - 2 - 2019
    28 - 2 - 2019
  • Rome
    24 - 2 - 2019
    28 - 2 - 2019
  • Rome
    24 - 2 - 2019
    28 - 2 - 2019
  • Barcelona
    24 - 2 - 2019
    28 - 2 - 2019
  • Zurich
    24 - 2 - 2019
    28 - 2 - 2019
  • London
    17 - 2 - 2019
    21 - 2 - 2019
  • Madrid
    17 - 2 - 2019
    21 - 2 - 2019
  • Munich
    17 - 2 - 2019
    21 - 2 - 2019
  • Berlin
    17 - 2 - 2019
    21 - 2 - 2019
  • New York
    17 - 2 - 2019
    21 - 2 - 2019
  • Dubai
    10 - 2 - 2019
    14 - 2 - 2019
  • Paris
    10 - 2 - 2019
    14 - 2 - 2019
  • Hong Kong
    10 - 2 - 2019
    14 - 2 - 2019
  • Istanbul
    3 - 2 - 2019
    7 - 2 - 2019
  • Bali
    3 - 2 - 2019
    7 - 2 - 2019
  • Singapore
    3 - 2 - 2019
    7 - 2 - 2019
  • Washington
    3 - 2 - 2019
    7 - 2 - 2019
  • London
    17 - 3 - 2019
    21 - 3 - 2019
  • Madrid
    17 - 3 - 2019
    21 - 3 - 2019
  • Munich
    17 - 3 - 2019
    21 - 3 - 2019
  • Berlin
    17 - 3 - 2019
    21 - 3 - 2019
  • New York
    17 - 3 - 2019
    21 - 3 - 2019
  • Istanbul
    10 - 3 - 2019
    14 - 3 - 2019
  • Bali
    10 - 3 - 2019
    14 - 3 - 2019
  • Singapore
    10 - 3 - 2019
    14 - 3 - 2019
  • Washington
    10 - 3 - 2019
    14 - 3 - 2019
  • Kuala Lumpur
    3 - 3 - 2019
    7 - 3 - 2019
  • Rome
    3 - 3 - 2019
    7 - 3 - 2019
  • Rome
    3 - 3 - 2019
    7 - 3 - 2019
  • Barcelona
    3 - 3 - 2019
    7 - 3 - 2019
  • Zurich
    3 - 3 - 2019
    7 - 3 - 2019
  • Dubai
    24 - 3 - 2019
    28 - 3 - 2019
  • Paris
    24 - 3 - 2019
    28 - 3 - 2019
  • Hong Kong
    24 - 3 - 2019
    28 - 3 - 2019
  • Kuala Lumpur
    28 - 4 - 2019
    2 - 5 - 2019
  • Rome
    28 - 4 - 2019
    2 - 5 - 2019
  • Rome
    28 - 4 - 2019
    2 - 5 - 2019
  • Barcelona
    28 - 4 - 2019
    2 - 5 - 2019
  • Zurich
    28 - 4 - 2019
    2 - 5 - 2019
  • London
    7 - 4 - 2019
    11 - 4 - 2019
  • Madrid
    7 - 4 - 2019
    11 - 4 - 2019
  • Munich
    7 - 4 - 2019
    11 - 4 - 2019
  • Berlin
    7 - 4 - 2019
    11 - 4 - 2019
  • New York
    7 - 4 - 2019
    11 - 4 - 2019
  • Dubai
    14 - 4 - 2019
    18 - 4 - 2019
  • Paris
    14 - 4 - 2019
    18 - 4 - 2019
  • Hong Kong
    14 - 4 - 2019
    18 - 4 - 2019
  • Istanbul
    21 - 4 - 2019
    25 - 4 - 2019
  • Bali
    21 - 4 - 2019
    25 - 4 - 2019
  • Singapore
    21 - 4 - 2019
    25 - 4 - 2019
  • Washington
    21 - 4 - 2019
    25 - 4 - 2019
  • London
    12 - 5 - 2019
    16 - 5 - 2019
  • Madrid
    12 - 5 - 2019
    16 - 5 - 2019
  • Munich
    12 - 5 - 2019
    16 - 5 - 2019
  • Berlin
    12 - 5 - 2019
    16 - 5 - 2019
  • New York
    12 - 5 - 2019
    16 - 5 - 2019
  • Istanbul
    5 - 5 - 2019
    9 - 5 - 2019
  • Bali
    5 - 5 - 2019
    9 - 5 - 2019
  • Singapore
    5 - 5 - 2019
    9 - 5 - 2019
  • Washington
    5 - 5 - 2019
    9 - 5 - 2019
  • Kuala Lumpur
    19 - 5 - 2019
    23 - 5 - 2019
  • Rome
    19 - 5 - 2019
    23 - 5 - 2019
  • Rome
    19 - 5 - 2019
    23 - 5 - 2019
  • Barcelona
    19 - 5 - 2019
    23 - 5 - 2019
  • Zurich
    19 - 5 - 2019
    23 - 5 - 2019
  • Dubai
    26 - 5 - 2019
    30 - 5 - 2019
  • Paris
    26 - 5 - 2019
    30 - 5 - 2019
  • Hong Kong
    26 - 5 - 2019
    30 - 5 - 2019
  • Kuala Lumpur
    9 - 6 - 2019
    13 - 6 - 2019
  • Rome
    9 - 6 - 2019
    13 - 6 - 2019
  • Rome
    9 - 6 - 2019
    13 - 6 - 2019
  • Barcelona
    9 - 6 - 2019
    13 - 6 - 2019
  • Zurich
    9 - 6 - 2019
    13 - 6 - 2019
  • London
    16 - 6 - 2019
    20 - 6 - 2019
  • Madrid
    16 - 6 - 2019
    20 - 6 - 2019
  • Munich
    16 - 6 - 2019
    20 - 6 - 2019
  • Berlin
    16 - 6 - 2019
    20 - 6 - 2019
  • New York
    16 - 6 - 2019
    20 - 6 - 2019
  • Dubai
    23 - 6 - 2019
    27 - 6 - 2019
  • Paris
    23 - 6 - 2019
    27 - 6 - 2019
  • Hong Kong
    23 - 6 - 2019
    27 - 6 - 2019
  • Istanbul
    2 - 6 - 2019
    6 - 6 - 2019
  • Bali
    2 - 6 - 2019
    6 - 6 - 2019
  • Singapore
    2 - 6 - 2019
    6 - 6 - 2019
  • Washington
    2 - 6 - 2019
    6 - 6 - 2019
  • London
    7 - 7 - 2019
    11 - 7 - 2019
  • Madrid
    7 - 7 - 2019
    11 - 7 - 2019
  • Munich
    7 - 7 - 2019
    11 - 7 - 2019
  • Berlin
    7 - 7 - 2019
    11 - 7 - 2019
  • New York
    7 - 7 - 2019
    11 - 7 - 2019
  • Istanbul
    14 - 7 - 2019
    18 - 7 - 2019
  • Bali
    14 - 7 - 2019
    18 - 7 - 2019
  • Singapore
    14 - 7 - 2019
    18 - 7 - 2019
  • Washington
    14 - 7 - 2019
    18 - 7 - 2019
  • Istanbul
    21 - 7 - 2019
    25 - 7 - 2019
  • Bali
    21 - 7 - 2019
    25 - 7 - 2019
  • Singapore
    21 - 7 - 2019
    25 - 7 - 2019
  • Washington
    21 - 7 - 2019
    25 - 7 - 2019
  • Dubai
    28 - 7 - 2019
    1 - 8 - 2019
  • Paris
    28 - 7 - 2019
    1 - 8 - 2019
  • Hong Kong
    28 - 7 - 2019
    1 - 8 - 2019
  • Kuala Lumpur
    4 - 8 - 2019
    8 - 8 - 2019
  • Rome
    4 - 8 - 2019
    8 - 8 - 2019
  • Rome
    4 - 8 - 2019
    8 - 8 - 2019
  • Barcelona
    4 - 8 - 2019
    8 - 8 - 2019
  • Zurich
    4 - 8 - 2019
    8 - 8 - 2019
  • London
    11 - 8 - 2019
    15 - 8 - 2019
  • Madrid
    11 - 8 - 2019
    15 - 8 - 2019
  • Munich
    11 - 8 - 2019
    15 - 8 - 2019
  • Berlin
    11 - 8 - 2019
    15 - 8 - 2019
  • New York
    11 - 8 - 2019
    15 - 8 - 2019
  • Dubai
    18 - 8 - 2019
    22 - 8 - 2019
  • Paris
    18 - 8 - 2019
    22 - 8 - 2019
  • Hong Kong
    18 - 8 - 2019
    22 - 8 - 2019
  • Istanbul
    25 - 8 - 2019
    29 - 8 - 2019
  • Bali
    25 - 8 - 2019
    29 - 8 - 2019
  • Singapore
    25 - 8 - 2019
    29 - 8 - 2019
  • Washington
    25 - 8 - 2019
    29 - 8 - 2019
  • London
    22 - 9 - 2019
    26 - 9 - 2019
  • Madrid
    22 - 9 - 2019
    26 - 9 - 2019
  • Munich
    22 - 9 - 2019
    26 - 9 - 2019
  • Berlin
    22 - 9 - 2019
    26 - 9 - 2019
  • New York
    22 - 9 - 2019
    26 - 9 - 2019
  • Istanbul
    1 - 9 - 2019
    5 - 9 - 2019
  • Bali
    1 - 9 - 2019
    5 - 9 - 2019
  • Singapore
    1 - 9 - 2019
    5 - 9 - 2019
  • Washington
    1 - 9 - 2019
    5 - 9 - 2019
  • Kuala Lumpur
    8 - 9 - 2019
    12 - 9 - 2019
  • Rome
    8 - 9 - 2019
    12 - 9 - 2019
  • Rome
    8 - 9 - 2019
    12 - 9 - 2019
  • Barcelona
    8 - 9 - 2019
    12 - 9 - 2019
  • Zurich
    8 - 9 - 2019
    12 - 9 - 2019
  • Dubai
    15 - 9 - 2019
    19 - 9 - 2019
  • Paris
    15 - 9 - 2019
    19 - 9 - 2019
  • Hong Kong
    15 - 9 - 2019
    19 - 9 - 2019
  • Kuala Lumpur
    20 - 10 - 2019
    24 - 10 - 2019
  • Rome
    20 - 10 - 2019
    24 - 10 - 2019
  • Rome
    20 - 10 - 2019
    24 - 10 - 2019
  • Barcelona
    20 - 10 - 2019
    24 - 10 - 2019
  • Zurich
    20 - 10 - 2019
    24 - 10 - 2019
  • London
    27 - 10 - 2019
    31 - 10 - 2019
  • Madrid
    27 - 10 - 2019
    31 - 10 - 2019
  • Munich
    27 - 10 - 2019
    31 - 10 - 2019
  • Berlin
    27 - 10 - 2019
    31 - 10 - 2019
  • New York
    27 - 10 - 2019
    31 - 10 - 2019
  • Dubai
    6 - 10 - 2019
    10 - 10 - 2019
  • Paris
    6 - 10 - 2019
    10 - 10 - 2019
  • Hong Kong
    6 - 10 - 2019
    10 - 10 - 2019
  • Istanbul
    13 - 10 - 2019
    17 - 10 - 2019
  • Bali
    13 - 10 - 2019
    17 - 10 - 2019
  • Singapore
    13 - 10 - 2019
    17 - 10 - 2019
  • Washington
    13 - 10 - 2019
    17 - 10 - 2019
  • London
    17 - 11 - 2019
    21 - 11 - 2019
  • Madrid
    17 - 11 - 2019
    21 - 11 - 2019
  • Munich
    17 - 11 - 2019
    21 - 11 - 2019
  • Berlin
    17 - 11 - 2019
    21 - 11 - 2019
  • New York
    17 - 11 - 2019
    21 - 11 - 2019
  • Istanbul
    24 - 11 - 2019
    28 - 11 - 2019
  • Bali
    24 - 11 - 2019
    28 - 11 - 2019
  • Singapore
    24 - 11 - 2019
    28 - 11 - 2019
  • Washington
    24 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Rome
    3 - 11 - 2019
    7 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    7 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    7 - 11 - 2019
  • Dubai
    10 - 11 - 2019
    14 - 11 - 2019
  • Paris
    10 - 11 - 2019
    14 - 11 - 2019
  • Hong Kong
    10 - 11 - 2019
    14 - 11 - 2019
  • Kuala Lumpur
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Rome
    15 - 12 - 2019
    19 - 12 - 2019
  • Barcelona
    15 - 12 - 2019
    19 - 12 - 2019
  • Zurich
    15 - 12 - 2019
    19 - 12 - 2019
  • London
    22 - 12 - 2019
    26 - 12 - 2019
  • Madrid
    22 - 12 - 2019
    26 - 12 - 2019
  • Munich
    22 - 12 - 2019
    26 - 12 - 2019
  • Berlin
    22 - 12 - 2019
    26 - 12 - 2019
  • New York
    22 - 12 - 2019
    26 - 12 - 2019
  • Dubai
    8 - 12 - 2019
    12 - 12 - 2019
  • Paris
    8 - 12 - 2019
    12 - 12 - 2019
  • Hong Kong
    8 - 12 - 2019
    12 - 12 - 2019
  • Istanbul
    1 - 12 - 2019
    5 - 12 - 2019
  • Bali
    1 - 12 - 2019
    5 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    5 - 12 - 2019
  • Washington
    1 - 12 - 2019
    5 - 12 - 2019

Introduction

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.

objectives

  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their personal working practices and managerial style

Contents

Day One

Programme introduction/The Supervisor's Role and Competences

  • Programme introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept – measuring actual behaviours against the model
  • Understanding organisational culture and
  • Developing  a network of relationships and influence

Day Two

Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem solving and decision making
  • Managing team  meetings

Day Three

Communication Skills/Managing Performance and Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal – case studies in performance management
  • Coaching and developing staff – the skills of on-job training

Day Four

Managing Performance and Relationships/Personal Effectiveness and Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism – giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Day Five

Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes – engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills – making an case and managing the ‘politics’
  • Action planning and programme review

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