Mastering Supervisory Skills Course

BMC Training provides Mastering Supervisory Skills in Management and Leadership. There are 33 training sessions in different cities.

Mastering Supervisory Skills Course Schedule

Type a city name
Venue Start Date End Date Details
Kuala Lumpur , Malaysia 17 - 12 - 2023 21 - 12 - 2023
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London , UK 24 - 12 - 2023 28 - 12 - 2023
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Dubai , UAE 10 - 12 - 2023 14 - 12 - 2023
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Istanbul , Turkey 3 - 12 - 2023 7 - 12 - 2023
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Dubai , UAE 17 - 12 - 2023 21 - 12 - 2023
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Paris , France 10 - 12 - 2023 14 - 12 - 2023
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Paris , France 17 - 12 - 2023 21 - 12 - 2023
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London , UK 28 - 1 - 2024 1 - 2 - 2024
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Istanbul , Turkey 21 - 1 - 2024 25 - 1 - 2024
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Kuala Lumpur , Malaysia 14 - 1 - 2024 18 - 1 - 2024
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Dubai , UAE 7 - 1 - 2024 11 - 1 - 2024
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London , UK 21 - 1 - 2024 25 - 1 - 2024
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Paris , France 7 - 1 - 2024 11 - 1 - 2024
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Kuala Lumpur , Malaysia 25 - 2 - 2024 29 - 2 - 2024
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London , UK 18 - 2 - 2024 22 - 2 - 2024
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Dubai , UAE 11 - 2 - 2024 15 - 2 - 2024
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Istanbul , Turkey 4 - 2 - 2024 8 - 2 - 2024
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Dubai , UAE 25 - 2 - 2024 29 - 2 - 2024
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Paris , France 11 - 2 - 2024 15 - 2 - 2024
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Paris , France 25 - 2 - 2024 29 - 2 - 2024
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London , UK 17 - 3 - 2024 21 - 3 - 2024
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Istanbul , Turkey 10 - 3 - 2024 14 - 3 - 2024
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Kuala Lumpur , Malaysia 3 - 3 - 2024 7 - 3 - 2024
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Dubai , UAE 24 - 3 - 2024 28 - 3 - 2024
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London , UK 10 - 3 - 2024 14 - 3 - 2024
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Paris , France 24 - 3 - 2024 28 - 3 - 2024
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Kuala Lumpur , Malaysia 28 - 4 - 2024 2 - 5 - 2024
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London , UK 7 - 4 - 2024 11 - 4 - 2024
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Dubai , UAE 14 - 4 - 2024 18 - 4 - 2024
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Istanbul , Turkey 21 - 4 - 2024 25 - 4 - 2024
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Dubai , UAE 28 - 4 - 2024 2 - 5 - 2024
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Paris , France 14 - 4 - 2024 18 - 4 - 2024
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Paris , France 28 - 4 - 2024 2 - 5 - 2024
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Course Description

Introduction

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.

objectives

  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their personal working practices and managerial style

Contents

Day One

Programme introduction/The Supervisor's Role and Competences

  • Programme introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept – measuring actual behaviours against the model
  • Understanding organisational culture and
  • Developing  a network of relationships and influence

Day Two

Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem solving and decision making
  • Managing team  meetings

Day Three

Communication Skills/Managing Performance and Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal – case studies in performance management
  • Coaching and developing staff – the skills of on-job training

Day Four

Managing Performance and Relationships/Personal Effectiveness and Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism – giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Day Five

Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes – engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills – making an case and managing the ‘politics’
  • Action planning and programme review