/  The Complete Course in Public Relations Management Training

The Complete Course in Public Relations Management Training

BMC Training provides a training course in The Complete Course in Public Relations Management in PR , Customer Services , Sales and Marketing

Course Title
Venue
Start Date
End Date
  • Dubai
    27 - 1 - 2019
    7 - 2 - 2019
  • Paris
    27 - 1 - 2019
    7 - 2 - 2019
  • Hong Kong
    27 - 1 - 2019
    7 - 2 - 2019
  • London
    20 - 1 - 2019
    31 - 1 - 2019
  • Madrid
    20 - 1 - 2019
    31 - 1 - 2019
  • Munich
    20 - 1 - 2019
    31 - 1 - 2019
  • Berlin
    20 - 1 - 2019
    31 - 1 - 2019
  • Kuala Lumpur
    13 - 1 - 2019
    24 - 1 - 2019
  • Rome
    13 - 1 - 2019
    24 - 1 - 2019
  • Barcelona
    13 - 1 - 2019
    24 - 1 - 2019
  • Zurich
    13 - 1 - 2019
    24 - 1 - 2019
  • Istanbul
    6 - 1 - 2019
    17 - 1 - 2019
  • Bali
    6 - 1 - 2019
    17 - 1 - 2019
  • Singapore
    6 - 1 - 2019
    17 - 1 - 2019
  • Istanbul
    27 - 1 - 2019
    7 - 2 - 2019
  • Bali
    27 - 1 - 2019
    7 - 2 - 2019
  • Singapore
    27 - 1 - 2019
    7 - 2 - 2019
  • Dubai
    24 - 2 - 2019
    7 - 3 - 2019
  • Paris
    24 - 2 - 2019
    7 - 3 - 2019
  • Hong Kong
    24 - 2 - 2019
    7 - 3 - 2019
  • Kuala Lumpur
    17 - 2 - 2019
    28 - 2 - 2019
  • Rome
    17 - 2 - 2019
    28 - 2 - 2019
  • Barcelona
    17 - 2 - 2019
    28 - 2 - 2019
  • Zurich
    17 - 2 - 2019
    28 - 2 - 2019
  • Istanbul
    10 - 2 - 2019
    21 - 2 - 2019
  • Bali
    10 - 2 - 2019
    21 - 2 - 2019
  • Singapore
    10 - 2 - 2019
    21 - 2 - 2019
  • London
    3 - 2 - 2019
    14 - 2 - 2019
  • Madrid
    3 - 2 - 2019
    14 - 2 - 2019
  • Munich
    3 - 2 - 2019
    14 - 2 - 2019
  • Berlin
    3 - 2 - 2019
    14 - 2 - 2019
  • Dubai
    17 - 3 - 2019
    28 - 3 - 2019
  • Paris
    17 - 3 - 2019
    28 - 3 - 2019
  • Hong Kong
    17 - 3 - 2019
    28 - 3 - 2019
  • London
    10 - 3 - 2019
    21 - 3 - 2019
  • Madrid
    10 - 3 - 2019
    21 - 3 - 2019
  • Munich
    10 - 3 - 2019
    21 - 3 - 2019
  • Berlin
    10 - 3 - 2019
    21 - 3 - 2019
  • Kuala Lumpur
    3 - 3 - 2019
    14 - 3 - 2019
  • Rome
    3 - 3 - 2019
    14 - 3 - 2019
  • Barcelona
    3 - 3 - 2019
    14 - 3 - 2019
  • Zurich
    3 - 3 - 2019
    14 - 3 - 2019
  • Istanbul
    24 - 3 - 2019
    4 - 4 - 2019
  • Bali
    24 - 3 - 2019
    4 - 4 - 2019
  • Singapore
    24 - 3 - 2019
    4 - 4 - 2019
  • Istanbul
    17 - 3 - 2019
    28 - 3 - 2019
  • Bali
    17 - 3 - 2019
    28 - 3 - 2019
  • Singapore
    17 - 3 - 2019
    28 - 3 - 2019
  • Dubai
    28 - 4 - 2019
    9 - 5 - 2019
  • Paris
    28 - 4 - 2019
    9 - 5 - 2019
  • Hong Kong
    28 - 4 - 2019
    9 - 5 - 2019
  • Kuala Lumpur
    7 - 4 - 2019
    18 - 4 - 2019
  • Rome
    7 - 4 - 2019
    18 - 4 - 2019
  • Barcelona
    7 - 4 - 2019
    18 - 4 - 2019
  • Zurich
    7 - 4 - 2019
    18 - 4 - 2019
  • Istanbul
    14 - 4 - 2019
    25 - 4 - 2019
  • Bali
    14 - 4 - 2019
    25 - 4 - 2019
  • Singapore
    14 - 4 - 2019
    25 - 4 - 2019
  • London
    21 - 4 - 2019
    2 - 5 - 2019
  • Madrid
    21 - 4 - 2019
    2 - 5 - 2019
  • Munich
    21 - 4 - 2019
    2 - 5 - 2019
  • Berlin
    21 - 4 - 2019
    2 - 5 - 2019
  • Dubai
    12 - 5 - 2019
    23 - 5 - 2019
  • Paris
    12 - 5 - 2019
    23 - 5 - 2019
  • Hong Kong
    12 - 5 - 2019
    23 - 5 - 2019
  • London
    5 - 5 - 2019
    16 - 5 - 2019
  • Madrid
    5 - 5 - 2019
    16 - 5 - 2019
  • Munich
    5 - 5 - 2019
    16 - 5 - 2019
  • Berlin
    5 - 5 - 2019
    16 - 5 - 2019
  • Kuala Lumpur
    19 - 5 - 2019
    30 - 5 - 2019
  • Rome
    19 - 5 - 2019
    30 - 5 - 2019
  • Barcelona
    19 - 5 - 2019
    30 - 5 - 2019
  • Zurich
    19 - 5 - 2019
    30 - 5 - 2019
  • Istanbul
    26 - 5 - 2019
    6 - 6 - 2019
  • Bali
    26 - 5 - 2019
    6 - 6 - 2019
  • Singapore
    26 - 5 - 2019
    6 - 6 - 2019
  • Istanbul
    12 - 5 - 2019
    23 - 5 - 2019
  • Bali
    12 - 5 - 2019
    23 - 5 - 2019
  • Singapore
    12 - 5 - 2019
    23 - 5 - 2019
  • Dubai
    9 - 6 - 2019
    20 - 6 - 2019
  • Paris
    9 - 6 - 2019
    20 - 6 - 2019
  • Hong Kong
    9 - 6 - 2019
    20 - 6 - 2019
  • Kuala Lumpur
    16 - 6 - 2019
    27 - 6 - 2019
  • Rome
    16 - 6 - 2019
    27 - 6 - 2019
  • Barcelona
    16 - 6 - 2019
    27 - 6 - 2019
  • Zurich
    16 - 6 - 2019
    27 - 6 - 2019
  • Istanbul
    23 - 6 - 2019
    4 - 7 - 2019
  • Bali
    23 - 6 - 2019
    4 - 7 - 2019
  • Singapore
    23 - 6 - 2019
    4 - 7 - 2019
  • London
    2 - 6 - 2019
    13 - 6 - 2019
  • Madrid
    2 - 6 - 2019
    13 - 6 - 2019
  • Munich
    2 - 6 - 2019
    13 - 6 - 2019
  • Berlin
    2 - 6 - 2019
    13 - 6 - 2019
  • Dubai
    7 - 7 - 2019
    18 - 7 - 2019
  • Paris
    7 - 7 - 2019
    18 - 7 - 2019
  • Hong Kong
    7 - 7 - 2019
    18 - 7 - 2019
  • London
    14 - 7 - 2019
    25 - 7 - 2019
  • Madrid
    14 - 7 - 2019
    25 - 7 - 2019
  • Munich
    14 - 7 - 2019
    25 - 7 - 2019
  • Berlin
    14 - 7 - 2019
    25 - 7 - 2019
  • Kuala Lumpur
    21 - 7 - 2019
    1 - 8 - 2019
  • Rome
    21 - 7 - 2019
    1 - 8 - 2019
  • Barcelona
    21 - 7 - 2019
    1 - 8 - 2019
  • Zurich
    21 - 7 - 2019
    1 - 8 - 2019
  • Istanbul
    28 - 7 - 2019
    8 - 8 - 2019
  • Bali
    28 - 7 - 2019
    8 - 8 - 2019
  • Singapore
    28 - 7 - 2019
    8 - 8 - 2019
  • Istanbul
    7 - 7 - 2019
    18 - 7 - 2019
  • Bali
    7 - 7 - 2019
    18 - 7 - 2019
  • Singapore
    7 - 7 - 2019
    18 - 7 - 2019
  • Dubai
    4 - 8 - 2019
    15 - 8 - 2019
  • Paris
    4 - 8 - 2019
    15 - 8 - 2019
  • Hong Kong
    4 - 8 - 2019
    15 - 8 - 2019
  • Kuala Lumpur
    11 - 8 - 2019
    22 - 8 - 2019
  • Rome
    11 - 8 - 2019
    22 - 8 - 2019
  • Barcelona
    11 - 8 - 2019
    22 - 8 - 2019
  • Zurich
    11 - 8 - 2019
    22 - 8 - 2019
  • Istanbul
    18 - 8 - 2019
    29 - 8 - 2019
  • Bali
    18 - 8 - 2019
    29 - 8 - 2019
  • Singapore
    18 - 8 - 2019
    29 - 8 - 2019
  • London
    25 - 8 - 2019
    5 - 9 - 2019
  • Madrid
    25 - 8 - 2019
    5 - 9 - 2019
  • Munich
    25 - 8 - 2019
    5 - 9 - 2019
  • Berlin
    25 - 8 - 2019
    5 - 9 - 2019
  • Dubai
    22 - 9 - 2019
    3 - 10 - 2019
  • Paris
    22 - 9 - 2019
    3 - 10 - 2019
  • Hong Kong
    22 - 9 - 2019
    3 - 10 - 2019
  • London
    1 - 9 - 2019
    12 - 9 - 2019
  • Madrid
    1 - 9 - 2019
    12 - 9 - 2019
  • Munich
    1 - 9 - 2019
    12 - 9 - 2019
  • Berlin
    1 - 9 - 2019
    12 - 9 - 2019
  • Kuala Lumpur
    8 - 9 - 2019
    19 - 9 - 2019
  • Rome
    8 - 9 - 2019
    19 - 9 - 2019
  • Barcelona
    8 - 9 - 2019
    19 - 9 - 2019
  • Zurich
    8 - 9 - 2019
    19 - 9 - 2019
  • Istanbul
    15 - 9 - 2019
    26 - 9 - 2019
  • Bali
    15 - 9 - 2019
    26 - 9 - 2019
  • Singapore
    15 - 9 - 2019
    26 - 9 - 2019
  • Istanbul
    22 - 9 - 2019
    3 - 10 - 2019
  • Bali
    22 - 9 - 2019
    3 - 10 - 2019
  • Singapore
    22 - 9 - 2019
    3 - 10 - 2019
  • Dubai
    20 - 10 - 2019
    31 - 10 - 2019
  • Paris
    20 - 10 - 2019
    31 - 10 - 2019
  • Hong Kong
    20 - 10 - 2019
    31 - 10 - 2019
  • Kuala Lumpur
    27 - 10 - 2019
    7 - 11 - 2019
  • Rome
    27 - 10 - 2019
    7 - 11 - 2019
  • Barcelona
    27 - 10 - 2019
    7 - 11 - 2019
  • Zurich
    27 - 10 - 2019
    7 - 11 - 2019
  • Istanbul
    6 - 10 - 2019
    17 - 10 - 2019
  • Bali
    6 - 10 - 2019
    17 - 10 - 2019
  • Singapore
    6 - 10 - 2019
    17 - 10 - 2019
  • London
    13 - 10 - 2019
    24 - 10 - 2019
  • Madrid
    13 - 10 - 2019
    24 - 10 - 2019
  • Munich
    13 - 10 - 2019
    24 - 10 - 2019
  • Berlin
    13 - 10 - 2019
    24 - 10 - 2019
  • Dubai
    3 - 11 - 2019
    14 - 11 - 2019
  • Paris
    3 - 11 - 2019
    14 - 11 - 2019
  • Hong Kong
    3 - 11 - 2019
    14 - 11 - 2019
  • London
    17 - 11 - 2019
    28 - 11 - 2019
  • Madrid
    17 - 11 - 2019
    28 - 11 - 2019
  • Munich
    17 - 11 - 2019
    28 - 11 - 2019
  • Berlin
    17 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    3 - 11 - 2019
    14 - 11 - 2019
  • Rome
    3 - 11 - 2019
    14 - 11 - 2019
  • Barcelona
    3 - 11 - 2019
    14 - 11 - 2019
  • Zurich
    3 - 11 - 2019
    14 - 11 - 2019
  • Istanbul
    10 - 11 - 2019
    21 - 11 - 2019
  • Bali
    10 - 11 - 2019
    21 - 11 - 2019
  • Singapore
    10 - 11 - 2019
    21 - 11 - 2019
  • Istanbul
    3 - 11 - 2019
    14 - 11 - 2019
  • Bali
    3 - 11 - 2019
    14 - 11 - 2019
  • Singapore
    3 - 11 - 2019
    14 - 11 - 2019
  • Dubai
    15 - 12 - 2019
    26 - 12 - 2019
  • Paris
    15 - 12 - 2019
    26 - 12 - 2019
  • Hong Kong
    15 - 12 - 2019
    26 - 12 - 2019
  • Kuala Lumpur
    22 - 12 - 2019
    2 - 1 - 2020
  • Rome
    22 - 12 - 2019
    2 - 1 - 2020
  • Barcelona
    22 - 12 - 2019
    2 - 1 - 2020
  • Zurich
    22 - 12 - 2019
    2 - 1 - 2020
  • Istanbul
    1 - 12 - 2019
    12 - 12 - 2019
  • Bali
    1 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    12 - 12 - 2019
  • London
    8 - 12 - 2019
    19 - 12 - 2019
  • Madrid
    8 - 12 - 2019
    19 - 12 - 2019
  • Munich
    8 - 12 - 2019
    19 - 12 - 2019
  • Berlin
    8 - 12 - 2019
    19 - 12 - 2019

Introduction

In a time of increasingly rapid change any organisation must continually appraise the changing needs of its stakeholders, theshifting priorities in its environment and the tactics that it uses to influence key stakeholders. This highly interactive and fun programme examines today’s communications environment looking afresh at how we establish and defend our reputation, help deliver business goals and influence government, critics and consumers.

There has been no time in history when people have had more opportunities to experience, research and communicate about the organisations with which they deal. The internet has revolutionised the way that we communicate and the dynamics of the marketplace: Customer and staff expectations have heightened.

Objectives

  •  Examine the role of Communications/PR in the 21st Century Organisation
  •  Explore the range of communications techniques and tools available
  •  Develop increased skill writing for print and the web and competency in the range of PR tools and techniques including editing
  •  Learn how to write a clear PR/Communications brief
  •  Plan communications activity to meet client need
  •  Learn how to develop an electronic PR/Communications Centre
  •  Develop crisis media management techniques
  •  Develop media interview techniques
  •  Develop personal communications effectiveness
  •  Describe the functions of Public Relations (PR) in a changing environment.
  •  Practice the key communication skills and techniques essential for performing their PR  duties.
  •  Recognize how to communicate effectively with the internal and external publics of the organization.
  •  Identify the role of a PR professional in supporting the image and reputation of the organization.
  •  Plan and execute a press conference.

Content

Day One

PR in a Changing Environment

  •  The Origin and Development of PR
  •  Definitions, Scope and Objectives
  •  New Roles and Perspectives 
  •  The Role of PR in Building and Supporting the Image of the Organization

Day Two

The Functions of PR

  •  Planning and Organizing the Activities of PR  
  •  Ingredients of Successful PR Planning
  •  Main Qualities of PR Professionals
  •  PR Position in the Organization

Day Three

PR and Communication

  •  Communicating with the Internal and External Public 
  •  Overcoming Barriers in Communication
  •  Non Verbal Communication
  •  The Communication Abilities for PR Professionals

The Role of PR Professionals in Dealing with the Internal and External Public

  •  Understanding Difficult Personalities
  •  Dealing with Difficult Personalities

Day Four

Verbal Communication Skills

  •  Kinds of Verbal Communication 
  •  How to Prepare for a Presentation/Speech 
  •  Rehearsing Your Presentation/Speech 
  •  Verbal and Non Verbal Skills while Presenting

Written Communication Skills

  •  Types of Written Communication
  •  Effective Writing Skills: Memos, Letters and Emails
  •  Writing and Producing Newsletters
  •  Designing and Producing Brochures
  •  Preparing Articles for Magazines

Day Five

Press Conferences

  •  Why Conduct a Press Conference
  •  How to Conduct a Press Conference
  •  How to Prepare a Press Release
  •  Dealing with Questions During a Press Conference
  •  Preparing and Circulating the Press Clippings

Day Six

The Complete PR and Communications Professional

  •  The role of Communications and PR in the organisation
  •  What does top management want?
  •  Assessing your PR environment
  •  The range of media and channels
  •  Personal goal-setting for the programme

Day Seven

A Problem Solving Approach

  •  Communications models: implications for practise
  •  Psychological themes and construction in practise
  •   A problem-solving approach to PR
  •   Taking and interpreting communication briefs
  •  The art of influence and persuasion
  •  Listening and emotional intelligence
  •  Organisational transparency and communications

Day Eight

Getting Your Message Heard

  •  Choosing channels – matching media to tasks and stakeholders
  •  Planning brilliant campaigns
  •  Project management
  •  Risk management
  •  Time management
  •  Delivering business results
  •  Campaign evaluation

Day Nine

Keep it Social

  •  The changed world of relationships in the age of social media networks
  •  Improving the power of communications in the organisation
  •  Measuring communications effectiveness
  •  Using measurement to improve performance
  •  Crisis communication
  •  Reputational management
  •  E-reputational management

Day Ten

Putting it all together

  •  Planning your career and personal development
  •  Impacting positively on your managers
  •  Managing up and increasing your personal visibility
  •  Networking and effectiveness
  •  Team working and your personal effectiveness
  •  Time management and work planning
  •  Summary and Conclusion

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