Customer Relationship Management System - CRM System Training
BMC Training provides a training course in Customer Relationship Management System - CRM System in PR , Customer Services , Sales and Marketing
Course Title
Venue
Start Date
End Date
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Dubai24 - 1 - 202128 - 1 - 2021
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Paris24 - 1 - 202128 - 1 - 2021
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Dubai28 - 2 - 20214 - 3 - 2021
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Paris28 - 2 - 20214 - 3 - 2021
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Kuala Lumpur21 - 2 - 202125 - 2 - 2021
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Istanbul14 - 2 - 202118 - 2 - 2021
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London7 - 2 - 202111 - 2 - 2021
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Dubai21 - 3 - 202125 - 3 - 2021
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Paris21 - 3 - 202125 - 3 - 2021
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London14 - 3 - 202118 - 3 - 2021
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Kuala Lumpur7 - 3 - 202111 - 3 - 2021
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Istanbul28 - 3 - 20211 - 4 - 2021
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Dubai25 - 4 - 202129 - 4 - 2021
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Paris25 - 4 - 202129 - 4 - 2021
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Kuala Lumpur4 - 4 - 20218 - 4 - 2021
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Istanbul11 - 4 - 202115 - 4 - 2021
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London18 - 4 - 202122 - 4 - 2021
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Dubai9 - 5 - 202113 - 5 - 2021
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Paris9 - 5 - 202113 - 5 - 2021
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London2 - 5 - 20216 - 5 - 2021
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Kuala Lumpur16 - 5 - 202120 - 5 - 2021
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Istanbul23 - 5 - 202127 - 5 - 2021
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Dubai13 - 6 - 202117 - 6 - 2021
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Paris13 - 6 - 202117 - 6 - 2021
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Kuala Lumpur20 - 6 - 202124 - 6 - 2021
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Istanbul27 - 6 - 20211 - 7 - 2021
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London6 - 6 - 202110 - 6 - 2021
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Dubai4 - 7 - 20218 - 7 - 2021
-
Paris4 - 7 - 20218 - 7 - 2021
-
London11 - 7 - 202115 - 7 - 2021
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London18 - 7 - 202122 - 7 - 2021
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Istanbul25 - 7 - 202129 - 7 - 2021
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Dubai1 - 8 - 20215 - 8 - 2021
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Paris1 - 8 - 20215 - 8 - 2021
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Kuala Lumpur8 - 8 - 202112 - 8 - 2021
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Istanbul15 - 8 - 202119 - 8 - 2021
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London22 - 8 - 202126 - 8 - 2021
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Dubai26 - 9 - 202130 - 9 - 2021
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Paris26 - 9 - 202130 - 9 - 2021
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London5 - 9 - 20219 - 9 - 2021
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Kuala Lumpur12 - 9 - 202116 - 9 - 2021
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Istanbul19 - 9 - 202123 - 9 - 2021
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Dubai17 - 10 - 202121 - 10 - 2021
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Paris17 - 10 - 202121 - 10 - 2021
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Kuala Lumpur24 - 10 - 202128 - 10 - 2021
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Istanbul3 - 10 - 20217 - 10 - 2021
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London10 - 10 - 202114 - 10 - 2021
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Dubai21 - 11 - 202125 - 11 - 2021
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Paris21 - 11 - 202125 - 11 - 2021
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Kuala Lumpur7 - 11 - 202111 - 11 - 2021
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Istanbul14 - 11 - 202118 - 11 - 2021
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Dubai19 - 12 - 202123 - 12 - 2021
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Paris19 - 12 - 202123 - 12 - 2021
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Kuala Lumpur26 - 12 - 202130 - 12 - 2021
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Istanbul12 - 12 - 202116 - 12 - 2021
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London5 - 12 - 20219 - 12 - 2021
Introduction
This program is designed for:
Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff.
Objectives
- Articulate why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
- Determine the uses and objectives of a CRM system.
- Recognize best practices in implementing a CRM strategy.
- Apply CRM for improving marketing, sales, customer service, and customer contact.
- Use social CRM to drive collaboration among salespeople to increase their effectiveness.
- Appreciate different approaches to CRM that are best suited to their organizations’ culture.
Content
Definitions of CRM
- Defining CRM and its Importance to Companies
- Customer Loyalty and Optimizing Customer Experience
- The Life Time Value of a Customer
- CRM Mistakes and Blind Spots
- The Difficulties of CRM
CRM in Marketing
- Relationship and One-to-One Marketing
- Cross Selling and Up-Selling
- Customer Retention and Profitability
- Customer and Business Value
- Customer Relationship Management Training for Marketers
- Sample of Software Applications in the Market
CRM and Customer Service
- Call Center and Customer Care
- Customer Satisfaction Measurement
- Customer Service Checklist for Success
- Customer Service Training
- Tools and Applications for Customer Service
Sales Force Automation
- Activity, Contact and Lead Management
- Knowledge Management
- Business Training for Sales Force
- Exposure to Applications for Sales Force Automation
Planning CRM Programs
- Developing a CRM Strategy
- CRM Business Plan
- Cost Justifying CRM
- Choosing CRM Tools and Suppliers
- Customer Relationship Management Software
Managing a CRM Project
- Implementation Checklist
- CRM Roadblocks and Saboteurs
- Looking toward the Future
- CRM Training Program and Customer Loyalty
- The New Rules of Marketing and PR
- From Social Media to Social CRM
Courses Search
Traning Categories
- Management and Leadership
- Finance , Accounting and Budgeting
- Human Resource Management
- Project , Procurement and Contracts
- Secretarial and Administration
- PR , Customer Services , Sales and Marketing
- Quality and Productivity
- Maintenance Engineering Training
- Oil and Gas Training
- Warehouse , Logistics , Supply Chain and Inventory
- Construction and Civil Engineering Training
- Facilities Management Training
- Safety Training
- Healthcare Training
- Electrical and Power Engineering Training
PDF Training Plan 2021 - 2022
- Management and Leadership
- Finance , Accounting and Budgeting
- Human Resource Management
- Project , Procurement and Contracts
- Secretarial and Administration
- PR , Customer Services , Sales and Marketing
- Quality and Productivity
- Maintenance Engineering Training
- Oil and Gas Training
- Facilities Management Training
- Warehouse , Logistics , Supply Chain and Inventory
- Safety Training
- Healthcare Training
- Electrical and Power Engineering Training