/  Interpersonal Communication Skills Training

Interpersonal Communication Skills Training

BMC Training provides a training course in Interpersonal Communication Skills in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    11 - 3 - 2018
    15 - 3 - 2018
  • Istanbul
    25 - 3 - 2018
    29 - 3 - 2018
  • Muscat
    11 - 3 - 2018
    15 - 3 - 2018
  • London
    22 - 4 - 2018
    26 - 4 - 2018
  • Dubai
    29 - 4 - 2018
    3 - 5 - 2018
  • Paris
    22 - 4 - 2018
    26 - 4 - 2018
  • Kuala Lumpur
    27 - 5 - 2018
    31 - 5 - 2018
  • Istanbul
    6 - 5 - 2018
    10 - 5 - 2018
  • Muscat
    27 - 5 - 2018
    31 - 5 - 2018
  • London
    10 - 6 - 2018
    14 - 6 - 2018
  • Dubai
    17 - 6 - 2018
    21 - 6 - 2018
  • Paris
    10 - 6 - 2018
    14 - 6 - 2018
  • Kuala Lumpur
    15 - 7 - 2018
    19 - 7 - 2018
  • Istanbul
    8 - 7 - 2018
    12 - 7 - 2018
  • Muscat
    15 - 7 - 2018
    19 - 7 - 2018
  • London
    5 - 8 - 2018
    9 - 8 - 2018
  • Dubai
    26 - 8 - 2018
    30 - 8 - 2018
  • Paris
    5 - 8 - 2018
    9 - 8 - 2018
  • Kuala Lumpur
    2 - 9 - 2018
    6 - 9 - 2018
  • Istanbul
    2 - 9 - 2018
    6 - 9 - 2018
  • Muscat
    2 - 9 - 2018
    6 - 9 - 2018
  • London
    21 - 10 - 2018
    25 - 10 - 2018
  • Dubai
    7 - 10 - 2018
    11 - 10 - 2018
  • Paris
    21 - 10 - 2018
    25 - 10 - 2018
  • Kuala Lumpur
    4 - 11 - 2018
    8 - 11 - 2018
  • Istanbul
    25 - 11 - 2018
    29 - 11 - 2018
  • Muscat
    4 - 11 - 2018
    8 - 11 - 2018
  • London
    16 - 12 - 2018
    20 - 12 - 2018
  • Dubai
    23 - 12 - 2018
    27 - 12 - 2018
  • Paris
    16 - 12 - 2018
    20 - 12 - 2018
  • Kuala Lumpur
    13 - 1 - 2019
    17 - 1 - 2019
  • Istanbul
    6 - 1 - 2019
    10 - 1 - 2019
  • Muscat
    13 - 1 - 2019
    17 - 1 - 2019
  • London
    24 - 2 - 2019
    28 - 2 - 2019
  • Dubai
    3 - 2 - 2019
    7 - 2 - 2019
  • Paris
    24 - 2 - 2019
    28 - 2 - 2019

Program Objectives:

By the end of the program, participants will be able to:

  • Acquire the skills necessary for communicating in an effective manner.
  • Improve their ability to communicate across cultures.
  • Employ techniques for listening actively and empathically.
  • Communicate in an assertive manner.
  • Manage interpersonal conflict.
  • Handle feedback and criticism constructively.

Course Outlines

Effective Communication

  • Introduction to Communication
  • Elements of Effective Communication
  • Qualities of Effective Communicators
  • The Communication Process
  • Communication Beyond Words
  • Sources of Miscommunication: Barriers
  • Overcoming Communication Barriers

Communication Across Cultures

  • Improving Cross-Cultural Communication: Guidelines
  • Managing Perceptions and Biases
  • Understanding Communication Styles
  • The Cross-Cultural Communication Skill Set
  • Communicating within Multi-Cultural Teams
  • Universal Laws of Persuasion: Process

Active Listening 

  • Hearing versus Listening
  • Mastering Active Listening
  • Asking the Right Questions
  • Five Probing Techniques
  • Pitfalls of Leading Questions

Communication Behavior and Conflict Management

  • Passive, Aggressive and Assertive Behavior
  • Verbal and Non-Verbal Elements of Communication
  • Understanding Conflict: Sources
  • Conflict Management Styles
  • Mastering Conflict Management Skills
  • Learning to Say No

Constructive Feedback and Criticism

  • The Value of Feedback
  • Positive and Negative Feedback
  • Giving Constructive Criticism
  • Dealing with Negative Criticism 

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