Interpersonal Communication Skills Course

BMC Training provides Interpersonal Communication Skills in Management and Leadership. There are 35 training sessions in different cities.

Interpersonal Communication Skills Course Schedule

Type a city name
Venue Start Date End Date Details
Istanbul , Turkey 1 - 10 - 2023 5 - 10 - 2023
Details
London , UK 8 - 10 - 2023 12 - 10 - 2023
Details
Dubai , UAE 15 - 10 - 2023 19 - 10 - 2023
Details
Paris , France 15 - 10 - 2023 19 - 10 - 2023
Details
Kuala Lumpur , Malaysia 22 - 10 - 2023 26 - 10 - 2023
Details
Kuala Lumpur , Malaysia 5 - 11 - 2023 9 - 11 - 2023
Details
Istanbul , Turkey 12 - 11 - 2023 16 - 11 - 2023
Details
Dubai , UAE 19 - 11 - 2023 23 - 11 - 2023
Details
Paris , France 19 - 11 - 2023 23 - 11 - 2023
Details
London , UK 26 - 11 - 2023 30 - 11 - 2023
Details
London , UK 3 - 12 - 2023 7 - 12 - 2023
Details
Istanbul , Turkey 10 - 12 - 2023 14 - 12 - 2023
Details
Dubai , UAE 17 - 12 - 2023 21 - 12 - 2023
Details
Paris , France 17 - 12 - 2023 21 - 12 - 2023
Details
Kuala Lumpur , Malaysia 24 - 12 - 2023 28 - 12 - 2023
Details
Istanbul , Turkey 7 - 1 - 2024 11 - 1 - 2024
Details
Kuala Lumpur , Malaysia 14 - 1 - 2024 18 - 1 - 2024
Details
London , UK 21 - 1 - 2024 25 - 1 - 2024
Details
Dubai , UAE 28 - 1 - 2024 1 - 2 - 2024
Details
Paris , France 28 - 1 - 2024 1 - 2 - 2024
Details
London , UK 4 - 2 - 2024 8 - 2 - 2024
Details
Istanbul , Turkey 11 - 2 - 2024 15 - 2 - 2024
Details
Kuala Lumpur , Malaysia 18 - 2 - 2024 22 - 2 - 2024
Details
Dubai , UAE 25 - 2 - 2024 29 - 2 - 2024
Details
Paris , France 25 - 2 - 2024 29 - 2 - 2024
Details
Kuala Lumpur , Malaysia 3 - 3 - 2024 7 - 3 - 2024
Details
London , UK 10 - 3 - 2024 14 - 3 - 2024
Details
Dubai , UAE 17 - 3 - 2024 21 - 3 - 2024
Details
Paris , France 17 - 3 - 2024 21 - 3 - 2024
Details
Istanbul , Turkey 24 - 3 - 2024 28 - 3 - 2024
Details
Kuala Lumpur , Malaysia 7 - 4 - 2024 11 - 4 - 2024
Details
Istanbul , Turkey 14 - 4 - 2024 18 - 4 - 2024
Details
London , UK 21 - 4 - 2024 25 - 4 - 2024
Details
Dubai , UAE 28 - 4 - 2024 2 - 5 - 2024
Details
Paris , France 28 - 4 - 2024 2 - 5 - 2024
Details

Course Description

Program Objectives:

By the end of the program, participants will be able to:

  • Acquire the skills necessary for communicating in an effective manner.
  • Improve their ability to communicate across cultures.
  • Employ techniques for listening actively and empathically.
  • Communicate in an assertive manner.
  • Manage interpersonal conflict.
  • Handle feedback and criticism constructively.

Course Outlines

Effective Communication

  • Introduction to Communication
  • Elements of Effective Communication
  • Qualities of Effective Communicators
  • The Communication Process
  • Communication Beyond Words
  • Sources of Miscommunication: Barriers
  • Overcoming Communication Barriers

Communication Across Cultures

  • Improving Cross-Cultural Communication: Guidelines
  • Managing Perceptions and Biases
  • Understanding Communication Styles
  • The Cross-Cultural Communication Skill Set
  • Communicating within Multi-Cultural Teams
  • Universal Laws of Persuasion: Process

Active Listening 

  • Hearing versus Listening
  • Mastering Active Listening
  • Asking the Right Questions
  • Five Probing Techniques
  • Pitfalls of Leading Questions

Communication Behavior and Conflict Management

  • Passive, Aggressive and Assertive Behavior
  • Verbal and Non-Verbal Elements of Communication
  • Understanding Conflict: Sources
  • Conflict Management Styles
  • Mastering Conflict Management Skills
  • Learning to Say No

Constructive Feedback and Criticism

  • The Value of Feedback
  • Positive and Negative Feedback
  • Giving Constructive Criticism
  • Dealing with Negative Criticism