/  Mastering Supervisory Skills
Pay Attention Please ! The course location "Radisson Blu Hotel" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date.
BMC Training provides on 11 Nov 2018 Mastering Supervisory Skills course [Management and Leadership] in Muscat,OMAN

Introduction

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.

objectives

  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their personal working practices and managerial style

Contents

Day One

Programme introduction/The Supervisor's Role and Competences

  • Programme introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept – measuring actual behaviours against the model
  • Understanding organisational culture and
  • Developing  a network of relationships and influence

Day Two

Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem solving and decision making
  • Managing team  meetings

Day Three

Communication Skills/Managing Performance and Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal – case studies in performance management
  • Coaching and developing staff – the skills of on-job training

Day Four

Managing Performance and Relationships/Personal Effectiveness and Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism – giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Day Five

Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes – engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills – making an case and managing the ‘politics’
  • Action planning and programme review



Related Training Courses

Course Details
  • Code MNG203
  • Start 09:00 AM - Nov 11 2018
  • END    12:30 PM - Nov 15 2018
  • Muscat , Radisson Blu Hotel
  • +44 2087206971
  • Training@bmc.net

Fees Per Person

3700 GBP + VAT
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