/  Quality Assurance and Quality Control - Using ISO9001 as a framework Training

Quality Assurance and Quality Control - Using ISO9001 as a framework Training

BMC Training provides a training course in Quality Assurance and Quality Control - Using ISO9001 as a framework in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    14 - 10 - 2018
    18 - 10 - 2018
  • Istanbul
    7 - 10 - 2018
    11 - 10 - 2018
  • Bali
    14 - 10 - 2018
    18 - 10 - 2018
  • London
    18 - 11 - 2018
    22 - 11 - 2018
  • Dubai
    25 - 11 - 2018
    29 - 11 - 2018
  • Paris
    18 - 11 - 2018
    22 - 11 - 2018
  • Kuala Lumpur
    2 - 12 - 2018
    6 - 12 - 2018
  • Istanbul
    23 - 12 - 2018
    27 - 12 - 2018
  • Bali
    2 - 12 - 2018
    6 - 12 - 2018
  • London
    27 - 1 - 2019
    31 - 1 - 2019
  • Dubai
    6 - 1 - 2019
    10 - 1 - 2019
  • Paris
    27 - 1 - 2019
    31 - 1 - 2019
  • Kuala Lumpur
    10 - 2 - 2019
    14 - 2 - 2019
  • Istanbul
    3 - 2 - 2019
    7 - 2 - 2019
  • Bali
    10 - 2 - 2019
    14 - 2 - 2019
  • London
    17 - 3 - 2019
    21 - 3 - 2019
  • Dubai
    24 - 3 - 2019
    28 - 3 - 2019
  • Paris
    17 - 3 - 2019
    21 - 3 - 2019
  • Kuala Lumpur
    7 - 4 - 2019
    11 - 4 - 2019
  • Istanbul
    28 - 4 - 2019
    2 - 5 - 2019
  • Bali
    7 - 4 - 2019
    11 - 4 - 2019
  • London
    12 - 5 - 2019
    16 - 5 - 2019
  • Dubai
    19 - 5 - 2019
    23 - 5 - 2019
  • Paris
    12 - 5 - 2019
    16 - 5 - 2019
  • Kuala Lumpur
    23 - 6 - 2019
    27 - 6 - 2019
  • Istanbul
    2 - 6 - 2019
    6 - 6 - 2019
  • Bali
    23 - 6 - 2019
    27 - 6 - 2019
  • London
    7 - 7 - 2019
    11 - 7 - 2019
  • Dubai
    28 - 7 - 2019
    1 - 8 - 2019
  • Paris
    7 - 7 - 2019
    11 - 7 - 2019
  • Kuala Lumpur
    18 - 8 - 2019
    22 - 8 - 2019
  • Istanbul
    11 - 8 - 2019
    15 - 8 - 2019
  • Bali
    18 - 8 - 2019
    22 - 8 - 2019
  • London
    22 - 9 - 2019
    26 - 9 - 2019
  • Dubai
    1 - 9 - 2019
    5 - 9 - 2019
  • Paris
    22 - 9 - 2019
    26 - 9 - 2019

Introduction

In the global marketplace of today, organizations are challenged to deliver quality products and services that meet customer expectations. To achieve this, an organization must define and manage processes that assure quality outputs at every step of product realization. A quality management system formalizes specific techniques for process monitoring, control, measurement and improvement. Internal and third-party auditing provide assurance that quality management systems are maintained and improved. This programme emphasizes:

  • The process approach to management
  • The management system approach to quality assurance
  • Effective design and monitoring of controls
  • Techniques for process improvement
  • Establishing and maintaining an effective internal audit programme

objectives

Process Definition and Management

  • The organization as a set of related processes
  • Introduction to quality management systems
  • The ISO9001 framework
  • Operating a quality management system
    • Customer focus
    • The value chain
    • Insourcing and outsourcing

Contents

Day One

Designing and Implementing Controls

  • Defining the control environment
  • Planning and goal setting
  • Delegation of roles, responsibilities and authorities
  • Communication and teamwork
  • Quality assurance of the system

Day Two

Designing and Implementing Controls

  • Defining the control environment
  • Planning and goal setting
  • Delegation of roles, responsibilities and authorities
  • Communication and teamwork
  • Quality assurance of the system

Day Three

Performance Monitoring, Quality Assurance and Analysis

  • Measurement and monitoring of processes
  • Measurement and monitoring of products
  • Measurement and monitoring the satisfaction of interested parties
  • Analysis and reporting of data
  • Continual improvement of a quality management system
  • Continual improvement of the organisation

Day Four

Improvement

  • Benchmarking against “best-in-class” organizations
  • Self assessment of quality management maturity
  • Managing and Planning an internal audit – best practice in line with ISO19011

Day Five

Internal Audit as a Management Tool

  • Auditing in practice
  • Audit reporting and feedback to top management – best practice in line with ISO DTS 17022
  • Selecting and working with third-party auditors from Certification/Registration Bodies – ISO1702

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