/  Advanced Conflict Resolution and Change Management Strategies Training

Advanced Conflict Resolution and Change Management Strategies Training

BMC Training provides a training course in Advanced Conflict Resolution and Change Management Strategies in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    20 - 6 - 2021
    24 - 6 - 2021
  • Dubai
    27 - 6 - 2021
    1 - 7 - 2021
  • Paris
    27 - 6 - 2021
    1 - 7 - 2021
  • London
    4 - 7 - 2021
    8 - 7 - 2021
  • Dubai
    11 - 7 - 2021
    15 - 7 - 2021
  • Paris
    11 - 7 - 2021
    15 - 7 - 2021
  • Dubai
    18 - 7 - 2021
    22 - 7 - 2021
  • Paris
    18 - 7 - 2021
    22 - 7 - 2021
  • Istanbul
    25 - 7 - 2021
    29 - 7 - 2021
  • Dubai
    25 - 7 - 2021
    29 - 7 - 2021
  • Paris
    25 - 7 - 2021
    29 - 7 - 2021
  • Istanbul
    1 - 8 - 2021
    5 - 8 - 2021
  • Kuala Lumpur
    8 - 8 - 2021
    12 - 8 - 2021
  • Dubai
    15 - 8 - 2021
    19 - 8 - 2021
  • Paris
    15 - 8 - 2021
    19 - 8 - 2021
  • London
    22 - 8 - 2021
    26 - 8 - 2021
  • London
    26 - 9 - 2021
    30 - 9 - 2021
  • Dubai
    5 - 9 - 2021
    9 - 9 - 2021
  • Paris
    5 - 9 - 2021
    9 - 9 - 2021
  • Kuala Lumpur
    12 - 9 - 2021
    16 - 9 - 2021
  • Istanbul
    19 - 9 - 2021
    23 - 9 - 2021
  • Dubai
    19 - 9 - 2021
    23 - 9 - 2021
  • Paris
    19 - 9 - 2021
    23 - 9 - 2021
  • Istanbul
    17 - 10 - 2021
    21 - 10 - 2021
  • Kuala Lumpur
    24 - 10 - 2021
    28 - 10 - 2021
  • Dubai
    3 - 10 - 2021
    7 - 10 - 2021
  • Paris
    3 - 10 - 2021
    7 - 10 - 2021
  • London
    10 - 10 - 2021
    14 - 10 - 2021
  • London
    21 - 11 - 2021
    25 - 11 - 2021
  • Kuala Lumpur
    7 - 11 - 2021
    11 - 11 - 2021
  • Istanbul
    14 - 11 - 2021
    18 - 11 - 2021
  • Dubai
    14 - 11 - 2021
    18 - 11 - 2021
  • Paris
    14 - 11 - 2021
    18 - 11 - 2021
  • Istanbul
    19 - 12 - 2021
    23 - 12 - 2021
  • Kuala Lumpur
    26 - 12 - 2021
    30 - 12 - 2021
  • Dubai
    12 - 12 - 2021
    16 - 12 - 2021
  • Paris
    12 - 12 - 2021
    16 - 12 - 2021
  • London
    5 - 12 - 2021
    9 - 12 - 2021

Introduction

At the core of this programme, we use trusted instruments to measure your personal style when in conflict and we will coach you through the issues that arise from the results of the tests.

In this stretching and insightful programme, we use the famous Thomas Kilmann (TKI) Conflict Resolution Instrument. This tool has been used by all top organisations to create collaborative teams for exceptional performance.

objectives

  • Know the 4 areas for conflict
  • Use The Thomas Kilmann Model for greater awareness and effectiveness
  • Recognise differing behaviours and learn to adapt to them in order to build lasting collaboration
  • Build effective communication Skills for increased collaboration and productivity
  • Give and receive feedback on performance and perception openly
  • Implement and create workable communication action plans
  • Know the 10 most difficult types and how to deal with them
  • Gain a greater awareness of yourself and your full leadership potential
  • Manage relationships with others effectively, from level one trough to level four competency in all areas
  • Understand the key drivers for lasting change
  • Understand the need to take responsibility for leading change
  • Understand how to be a Champion of Change

Contents

Day One

Conflict Management

  • Welcome, Introductions and objective setting
  • What do we mean by the term: Conflict Management”?
  • Where and when does conflict happen?
  • Our reaction to conflict
  • Exercise: TheCommunicationBridge
  • DVD: Window on the World of Difficult People
  • How to avoid misunderstanding
  • The 4 steps to effective Conflict Management

Day Two

Conflict Resolution

  • The Thomas Kilmann (TKI) Conflict Resolution Instrument
  • The 2 types of communication
  • Exercise: Building collaboration quickly and easily
  • Exercise: A Trip to the Theatre!
  • DVD The Ten Most Difficult Types
  • The 4 results of every communication
  • Exercise: Win as Much as You Can!

Day Three

The Skills of Conflict Resolution

  • The 4 behaviours that get results
  • The Assertiveness Framework
  • Exercise: I want to borrow your car tonight
  • Questioning Skills
  • Listening for results
  • Beyond Listening

Day Four

High Level Conflict Resolution

  • The Emotional Intelligence Questionnaire
  • Your EI Strengths
  • Exercise: Would I lie to you?
  • Dealing with liars
  • Facilitating a dispute
  • The Saboteur
  • The Secret to dealing with people
  • Exercise: The Pommelon

Day Five

Change Management

  • Change Exercise: The Ball
  • Personal growth and change strategies
  • The change curve
  • The 5 stages of change
  • Kotter’s 8 steps to effective change
  • The Burning Platform
  • Making change stick
  • Change Exercise: Risk it!

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