Advanced Conflict Resolution and Change Management Strategies Course

Master advanced conflict resolution and change management strategies with our intensive training course, tailored for managers. BMC Training offers Advanced Conflict Resolution and Change Management Strategies Course in Management and Leadership Courses.

  • English
  • 214 Training Sessions
  • Confirmed
  • One Week
Type a city name or a month
Venue Start Date End Date Details & Registration
London , UK 17 - Mar - 2024 21 - Mar - 2024
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Dubai , UAE 10 - Mar - 2024 14 - Mar - 2024
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Kuala Lumpur , Malaysia 3 - Mar - 2024 7 - Mar - 2024
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Istanbul , Turkey 24 - Mar - 2024 28 - Mar - 2024
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Dubai , UAE 24 - Mar - 2024 28 - Mar - 2024
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Dubai , UAE 17 - Mar - 2024 21 - Mar - 2024
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Madrid , Spain 17 - Mar - 2024 21 - Mar - 2024
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Munich , Germany 17 - Mar - 2024 21 - Mar - 2024
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Berlin , Germany 17 - Mar - 2024 21 - Mar - 2024
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New York , United States 17 - Mar - 2024 21 - Mar - 2024
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Amsterdam , Netherlands 17 - Mar - 2024 21 - Mar - 2024
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Paris , France 10 - Mar - 2024 14 - Mar - 2024
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Hong Kong , Hong Kong 10 - Mar - 2024 14 - Mar - 2024
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Rome , Italy 3 - Mar - 2024 7 - Mar - 2024
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Barcelona , Spain 3 - Mar - 2024 7 - Mar - 2024
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Zurich , Switzerland 3 - Mar - 2024 7 - Mar - 2024
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Bali , Indonesia 24 - Mar - 2024 28 - Mar - 2024
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Singapore , Singapore 24 - Mar - 2024 28 - Mar - 2024
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Washington , United States 24 - Mar - 2024 28 - Mar - 2024
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Paris , France 24 - Mar - 2024 28 - Mar - 2024
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Hong Kong , Hong Kong 24 - Mar - 2024 28 - Mar - 2024
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Paris , France 17 - Mar - 2024 21 - Mar - 2024
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Hong Kong , Hong Kong 17 - Mar - 2024 21 - Mar - 2024
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Istanbul , Turkey 28 - Apr - 2024 2 - May - 2024
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Kuala Lumpur , Malaysia 7 - Apr - 2024 11 - Apr - 2024
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Dubai , UAE 14 - Apr - 2024 18 - Apr - 2024
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London , UK 21 - Apr - 2024 25 - Apr - 2024
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Dubai , UAE 7 - Apr - 2024 11 - Apr - 2024
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Bali , Indonesia 28 - Apr - 2024 2 - May - 2024
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Singapore , Singapore 28 - Apr - 2024 2 - May - 2024
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Washington , United States 28 - Apr - 2024 2 - May - 2024
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Rome , Italy 7 - Apr - 2024 11 - Apr - 2024
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Barcelona , Spain 7 - Apr - 2024 11 - Apr - 2024
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Zurich , Switzerland 7 - Apr - 2024 11 - Apr - 2024
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Paris , France 14 - Apr - 2024 18 - Apr - 2024
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Hong Kong , Hong Kong 14 - Apr - 2024 18 - Apr - 2024
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Madrid , Spain 21 - Apr - 2024 25 - Apr - 2024
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Munich , Germany 21 - Apr - 2024 25 - Apr - 2024
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Berlin , Germany 21 - Apr - 2024 25 - Apr - 2024
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New York , United States 21 - Apr - 2024 25 - Apr - 2024
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Amsterdam , Netherlands 21 - Apr - 2024 25 - Apr - 2024
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Paris , France 7 - Apr - 2024 11 - Apr - 2024
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Hong Kong , Hong Kong 7 - Apr - 2024 11 - Apr - 2024
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London , UK 12 - May - 2024 16 - May - 2024
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Dubai , UAE 5 - May - 2024 9 - May - 2024
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Kuala Lumpur , Malaysia 19 - May - 2024 23 - May - 2024
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Istanbul , Turkey 26 - May - 2024 30 - May - 2024
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Dubai , UAE 26 - May - 2024 30 - May - 2024
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Dubai , UAE 12 - May - 2024 16 - May - 2024
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Madrid , Spain 12 - May - 2024 16 - May - 2024
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Munich , Germany 12 - May - 2024 16 - May - 2024
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Berlin , Germany 12 - May - 2024 16 - May - 2024
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New York , United States 12 - May - 2024 16 - May - 2024
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Amsterdam , Netherlands 12 - May - 2024 16 - May - 2024
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Paris , France 5 - May - 2024 9 - May - 2024
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Hong Kong , Hong Kong 5 - May - 2024 9 - May - 2024
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Rome , Italy 19 - May - 2024 23 - May - 2024
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Barcelona , Spain 19 - May - 2024 23 - May - 2024
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Zurich , Switzerland 19 - May - 2024 23 - May - 2024
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Bali , Indonesia 26 - May - 2024 30 - May - 2024
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Singapore , Singapore 26 - May - 2024 30 - May - 2024
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Washington , United States 26 - May - 2024 30 - May - 2024
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Paris , France 26 - May - 2024 30 - May - 2024
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Hong Kong , Hong Kong 26 - May - 2024 30 - May - 2024
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Paris , France 12 - May - 2024 16 - May - 2024
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Hong Kong , Hong Kong 12 - May - 2024 16 - May - 2024
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Istanbul , Turkey 9 - Jun - 2024 13 - Jun - 2024
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Kuala Lumpur , Malaysia 16 - Jun - 2024 20 - Jun - 2024
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Dubai , UAE 23 - Jun - 2024 27 - Jun - 2024
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London , UK 2 - Jun - 2024 6 - Jun - 2024
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Dubai , UAE 16 - Jun - 2024 20 - Jun - 2024
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Bali , Indonesia 9 - Jun - 2024 13 - Jun - 2024
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Singapore , Singapore 9 - Jun - 2024 13 - Jun - 2024
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Washington , United States 9 - Jun - 2024 13 - Jun - 2024
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Rome , Italy 16 - Jun - 2024 20 - Jun - 2024
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Barcelona , Spain 16 - Jun - 2024 20 - Jun - 2024
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Zurich , Switzerland 16 - Jun - 2024 20 - Jun - 2024
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Paris , France 23 - Jun - 2024 27 - Jun - 2024
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Hong Kong , Hong Kong 23 - Jun - 2024 27 - Jun - 2024
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Madrid , Spain 2 - Jun - 2024 6 - Jun - 2024
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Munich , Germany 2 - Jun - 2024 6 - Jun - 2024
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Berlin , Germany 2 - Jun - 2024 6 - Jun - 2024
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New York , United States 2 - Jun - 2024 6 - Jun - 2024
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Amsterdam , Netherlands 2 - Jun - 2024 6 - Jun - 2024
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Paris , France 16 - Jun - 2024 20 - Jun - 2024
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Hong Kong , Hong Kong 16 - Jun - 2024 20 - Jun - 2024
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London , UK 7 - Jul - 2024 11 - Jul - 2024
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Dubai , UAE 14 - Jul - 2024 18 - Jul - 2024
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Dubai , UAE 21 - Jul - 2024 25 - Jul - 2024
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Istanbul , Turkey 28 - Jul - 2024 1 - Aug - 2024
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Dubai , UAE 28 - Jul - 2024 1 - Aug - 2024
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Dubai , UAE 7 - Jul - 2024 11 - Jul - 2024
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Madrid , Spain 7 - Jul - 2024 11 - Jul - 2024
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Munich , Germany 7 - Jul - 2024 11 - Jul - 2024
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Berlin , Germany 7 - Jul - 2024 11 - Jul - 2024
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New York , United States 7 - Jul - 2024 11 - Jul - 2024
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Amsterdam , Netherlands 7 - Jul - 2024 11 - Jul - 2024
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Paris , France 14 - Jul - 2024 18 - Jul - 2024
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Hong Kong , Hong Kong 14 - Jul - 2024 18 - Jul - 2024
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Paris , France 21 - Jul - 2024 25 - Jul - 2024
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Hong Kong , Hong Kong 21 - Jul - 2024 25 - Jul - 2024
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Bali , Indonesia 28 - Jul - 2024 1 - Aug - 2024
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Singapore , Singapore 28 - Jul - 2024 1 - Aug - 2024
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Washington , United States 28 - Jul - 2024 1 - Aug - 2024
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Paris , France 28 - Jul - 2024 1 - Aug - 2024
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Hong Kong , Hong Kong 28 - Jul - 2024 1 - Aug - 2024
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Paris , France 7 - Jul - 2024 11 - Jul - 2024
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Hong Kong , Hong Kong 7 - Jul - 2024 11 - Jul - 2024
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Istanbul , Turkey 4 - Aug - 2024 8 - Aug - 2024
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Kuala Lumpur , Malaysia 11 - Aug - 2024 15 - Aug - 2024
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Dubai , UAE 18 - Aug - 2024 22 - Aug - 2024
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London , UK 25 - Aug - 2024 29 - Aug - 2024
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Dubai , UAE 11 - Aug - 2024 15 - Aug - 2024
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Bali , Indonesia 4 - Aug - 2024 8 - Aug - 2024
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Singapore , Singapore 4 - Aug - 2024 8 - Aug - 2024
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Washington , United States 4 - Aug - 2024 8 - Aug - 2024
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Rome , Italy 11 - Aug - 2024 15 - Aug - 2024
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Barcelona , Spain 11 - Aug - 2024 15 - Aug - 2024
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Zurich , Switzerland 11 - Aug - 2024 15 - Aug - 2024
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Paris , France 18 - Aug - 2024 22 - Aug - 2024
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Hong Kong , Hong Kong 18 - Aug - 2024 22 - Aug - 2024
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Madrid , Spain 25 - Aug - 2024 29 - Aug - 2024
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Munich , Germany 25 - Aug - 2024 29 - Aug - 2024
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Berlin , Germany 25 - Aug - 2024 29 - Aug - 2024
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New York , United States 25 - Aug - 2024 29 - Aug - 2024
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Amsterdam , Netherlands 25 - Aug - 2024 29 - Aug - 2024
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Paris , France 11 - Aug - 2024 15 - Aug - 2024
Course Details & Registration
Hong Kong , Hong Kong 11 - Aug - 2024 15 - Aug - 2024
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London , UK 22 - Sep - 2024 26 - Sep - 2024
Course Details & Registration
Dubai , UAE 1 - Sep - 2024 5 - Sep - 2024
Course Details & Registration
Kuala Lumpur , Malaysia 8 - Sep - 2024 12 - Sep - 2024
Course Details & Registration
Istanbul , Turkey 15 - Sep - 2024 19 - Sep - 2024
Course Details & Registration
Dubai , UAE 15 - Sep - 2024 19 - Sep - 2024
Course Details & Registration
Dubai , UAE 22 - Sep - 2024 26 - Sep - 2024
Course Details & Registration
Madrid , Spain 22 - Sep - 2024 26 - Sep - 2024
Course Details & Registration
Munich , Germany 22 - Sep - 2024 26 - Sep - 2024
Course Details & Registration
Berlin , Germany 22 - Sep - 2024 26 - Sep - 2024
Course Details & Registration
New York , United States 22 - Sep - 2024 26 - Sep - 2024
Course Details & Registration
Amsterdam , Netherlands 22 - Sep - 2024 26 - Sep - 2024
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Paris , France 1 - Sep - 2024 5 - Sep - 2024
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Hong Kong , Hong Kong 1 - Sep - 2024 5 - Sep - 2024
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Rome , Italy 8 - Sep - 2024 12 - Sep - 2024
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Barcelona , Spain 8 - Sep - 2024 12 - Sep - 2024
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Zurich , Switzerland 8 - Sep - 2024 12 - Sep - 2024
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Bali , Indonesia 15 - Sep - 2024 19 - Sep - 2024
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Singapore , Singapore 15 - Sep - 2024 19 - Sep - 2024
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Washington , United States 15 - Sep - 2024 19 - Sep - 2024
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Paris , France 15 - Sep - 2024 19 - Sep - 2024
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Hong Kong , Hong Kong 15 - Sep - 2024 19 - Sep - 2024
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Paris , France 22 - Sep - 2024 26 - Sep - 2024
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Hong Kong , Hong Kong 22 - Sep - 2024 26 - Sep - 2024
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Istanbul , Turkey 20 - Oct - 2024 24 - Oct - 2024
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Kuala Lumpur , Malaysia 27 - Oct - 2024 31 - Oct - 2024
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Dubai , UAE 6 - Oct - 2024 10 - Oct - 2024
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London , UK 13 - Oct - 2024 17 - Oct - 2024
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Dubai , UAE 27 - Oct - 2024 31 - Oct - 2024
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Bali , Indonesia 20 - Oct - 2024 24 - Oct - 2024
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Singapore , Singapore 20 - Oct - 2024 24 - Oct - 2024
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Washington , United States 20 - Oct - 2024 24 - Oct - 2024
Course Details & Registration
Rome , Italy 27 - Oct - 2024 31 - Oct - 2024
Course Details & Registration
Barcelona , Spain 27 - Oct - 2024 31 - Oct - 2024
Course Details & Registration
Zurich , Switzerland 27 - Oct - 2024 31 - Oct - 2024
Course Details & Registration
Paris , France 6 - Oct - 2024 10 - Oct - 2024
Course Details & Registration
Hong Kong , Hong Kong 6 - Oct - 2024 10 - Oct - 2024
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Madrid , Spain 13 - Oct - 2024 17 - Oct - 2024
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Munich , Germany 13 - Oct - 2024 17 - Oct - 2024
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Berlin , Germany 13 - Oct - 2024 17 - Oct - 2024
Course Details & Registration
New York , United States 13 - Oct - 2024 17 - Oct - 2024
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Amsterdam , Netherlands 13 - Oct - 2024 17 - Oct - 2024
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Paris , France 27 - Oct - 2024 31 - Oct - 2024
Course Details & Registration
Hong Kong , Hong Kong 27 - Oct - 2024 31 - Oct - 2024
Course Details & Registration
London , UK 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Dubai , UAE 24 - Nov - 2024 28 - Nov - 2024
Course Details & Registration
Kuala Lumpur , Malaysia 3 - Nov - 2024 7 - Nov - 2024
Course Details & Registration
Istanbul , Turkey 10 - Nov - 2024 14 - Nov - 2024
Course Details & Registration
Dubai , UAE 10 - Nov - 2024 14 - Nov - 2024
Course Details & Registration
Dubai , UAE 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Madrid , Spain 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Munich , Germany 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Berlin , Germany 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
New York , United States 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Amsterdam , Netherlands 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Paris , France 24 - Nov - 2024 28 - Nov - 2024
Course Details & Registration
Hong Kong , Hong Kong 24 - Nov - 2024 28 - Nov - 2024
Course Details & Registration
Rome , Italy 3 - Nov - 2024 7 - Nov - 2024
Course Details & Registration
Barcelona , Spain 3 - Nov - 2024 7 - Nov - 2024
Course Details & Registration
Zurich , Switzerland 3 - Nov - 2024 7 - Nov - 2024
Course Details & Registration
Bali , Indonesia 10 - Nov - 2024 14 - Nov - 2024
Course Details & Registration
Singapore , Singapore 10 - Nov - 2024 14 - Nov - 2024
Course Details & Registration
Washington , United States 10 - Nov - 2024 14 - Nov - 2024
Course Details & Registration
Paris , France 10 - Nov - 2024 14 - Nov - 2024
Course Details & Registration
Hong Kong , Hong Kong 10 - Nov - 2024 14 - Nov - 2024
Course Details & Registration
Paris , France 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Hong Kong , Hong Kong 17 - Nov - 2024 21 - Nov - 2024
Course Details & Registration
Istanbul , Turkey 15 - Dec - 2024 19 - Dec - 2024
Course Details & Registration
Kuala Lumpur , Malaysia 22 - Dec - 2024 26 - Dec - 2024
Course Details & Registration
Dubai , UAE 8 - Dec - 2024 12 - Dec - 2024
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London , UK 1 - Dec - 2024 5 - Dec - 2024
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Dubai , UAE 22 - Dec - 2024 26 - Dec - 2024
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Bali , Indonesia 15 - Dec - 2024 19 - Dec - 2024
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Singapore , Singapore 15 - Dec - 2024 19 - Dec - 2024
Course Details & Registration
Washington , United States 15 - Dec - 2024 19 - Dec - 2024
Course Details & Registration
Rome , Italy 22 - Dec - 2024 26 - Dec - 2024
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Barcelona , Spain 22 - Dec - 2024 26 - Dec - 2024
Course Details & Registration
Zurich , Switzerland 22 - Dec - 2024 26 - Dec - 2024
Course Details & Registration
Paris , France 8 - Dec - 2024 12 - Dec - 2024
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Hong Kong , Hong Kong 8 - Dec - 2024 12 - Dec - 2024
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Madrid , Spain 1 - Dec - 2024 5 - Dec - 2024
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Munich , Germany 1 - Dec - 2024 5 - Dec - 2024
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Berlin , Germany 1 - Dec - 2024 5 - Dec - 2024
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New York , United States 1 - Dec - 2024 5 - Dec - 2024
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Amsterdam , Netherlands 1 - Dec - 2024 5 - Dec - 2024
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Paris , France 22 - Dec - 2024 26 - Dec - 2024
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Hong Kong , Hong Kong 22 - Dec - 2024 26 - Dec - 2024
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Course Syllabus

Introduction

At the core of this programme, we use trusted instruments to measure your personal style when in conflict and we will coach you through the issues that arise from the results of the tests.

In this stretching and insightful programme, we use the famous Thomas Kilmann (TKI) Conflict Resolution Instrument. This tool has been used by all top organisations to create collaborative teams for exceptional performance.

objectives

  • Know the 4 areas for conflict
  • Use The Thomas Kilmann Model for greater awareness and effectiveness
  • Recognise differing behaviours and learn to adapt to them in order to build lasting collaboration
  • Build effective communication Skills for increased collaboration and productivity
  • Give and receive feedback on performance and perception openly
  • Implement and create workable communication action plans
  • Know the 10 most difficult types and how to deal with them
  • Gain a greater awareness of yourself and your full leadership potential
  • Manage relationships with others effectively, from level one trough to level four competency in all areas
  • Understand the key drivers for lasting change
  • Understand the need to take responsibility for leading change
  • Understand how to be a Champion of Change

Contents

Day One

Conflict Management

  • Welcome, Introductions and objective setting
  • What do we mean by the term: Conflict Management”?
  • Where and when does conflict happen?
  • Our reaction to conflict
  • Exercise: TheCommunicationBridge
  • DVD: Window on the World of Difficult People
  • How to avoid misunderstanding
  • The 4 steps to effective Conflict Management

Day Two

Conflict Resolution

  • The Thomas Kilmann (TKI) Conflict Resolution Instrument
  • The 2 types of communication
  • Exercise: Building collaboration quickly and easily
  • Exercise: A Trip to the Theatre!
  • DVD The Ten Most Difficult Types
  • The 4 results of every communication
  • Exercise: Win as Much as You Can!

Day Three

The Skills of Conflict Resolution

  • The 4 behaviours that get results
  • The Assertiveness Framework
  • Exercise: I want to borrow your car tonight
  • Questioning Skills
  • Listening for results
  • Beyond Listening

Day Four

High Level Conflict Resolution

  • The Emotional Intelligence Questionnaire
  • Your EI Strengths
  • Exercise: Would I lie to you?
  • Dealing with liars
  • Facilitating a dispute
  • The Saboteur
  • The Secret to dealing with people
  • Exercise: The Pommelon

Day Five

Change Management

  • Change Exercise: The Ball
  • Personal growth and change strategies
  • The change curve
  • The 5 stages of change
  • Kotter’s 8 steps to effective change
  • The Burning Platform
  • Making change stick
  • Change Exercise: Risk it!

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