Retail Management Skills Course Schedule
Type a city name
Venue | Start Date | End Date | Details |
---|---|---|---|
Dubai , UAE | 24 - 9 - 2023 | 28 - 9 - 2023 |
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Paris , France | 24 - 9 - 2023 | 28 - 9 - 2023 |
|
Istanbul , Turkey | 1 - 10 - 2023 | 5 - 10 - 2023 |
|
Dubai , UAE | 8 - 10 - 2023 | 12 - 10 - 2023 |
|
Paris , France | 8 - 10 - 2023 | 12 - 10 - 2023 |
|
London , UK | 15 - 10 - 2023 | 19 - 10 - 2023 |
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Kuala Lumpur , Malaysia | 22 - 10 - 2023 | 26 - 10 - 2023 |
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Istanbul , Turkey | 5 - 11 - 2023 | 9 - 11 - 2023 |
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Kuala Lumpur , Malaysia | 12 - 11 - 2023 | 16 - 11 - 2023 |
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Dubai , UAE | 19 - 11 - 2023 | 23 - 11 - 2023 |
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Paris , France | 19 - 11 - 2023 | 23 - 11 - 2023 |
|
Dubai , UAE | 26 - 11 - 2023 | 30 - 11 - 2023 |
|
Paris , France | 26 - 11 - 2023 | 30 - 11 - 2023 |
|
London , UK | 26 - 11 - 2023 | 30 - 11 - 2023 |
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Kuala Lumpur , Malaysia | 26 - 11 - 2023 | 30 - 11 - 2023 |
|
Dubai , UAE | 3 - 12 - 2023 | 7 - 12 - 2023 |
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Paris , France | 3 - 12 - 2023 | 7 - 12 - 2023 |
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Istanbul , Turkey | 10 - 12 - 2023 | 14 - 12 - 2023 |
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London , UK | 17 - 12 - 2023 | 21 - 12 - 2023 |
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Kuala Lumpur , Malaysia | 24 - 12 - 2023 | 28 - 12 - 2023 |
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Kuala Lumpur , Malaysia | 7 - 1 - 2024 | 11 - 1 - 2024 |
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Istanbul , Turkey | 14 - 1 - 2024 | 18 - 1 - 2024 |
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Dubai , UAE | 21 - 1 - 2024 | 25 - 1 - 2024 |
|
Paris , France | 21 - 1 - 2024 | 25 - 1 - 2024 |
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London , UK | 21 - 1 - 2024 | 25 - 1 - 2024 |
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Kuala Lumpur , Malaysia | 21 - 1 - 2024 | 25 - 1 - 2024 |
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Dubai , UAE | 28 - 1 - 2024 | 1 - 2 - 2024 |
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Paris , France | 28 - 1 - 2024 | 1 - 2 - 2024 |
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Dubai , UAE | 4 - 2 - 2024 | 8 - 2 - 2024 |
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Paris , France | 4 - 2 - 2024 | 8 - 2 - 2024 |
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Istanbul , Turkey | 11 - 2 - 2024 | 15 - 2 - 2024 |
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Kuala Lumpur , Malaysia | 18 - 2 - 2024 | 22 - 2 - 2024 |
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London , UK | 25 - 2 - 2024 | 29 - 2 - 2024 |
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Istanbul , Turkey | 3 - 3 - 2024 | 7 - 3 - 2024 |
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Dubai , UAE | 10 - 3 - 2024 | 14 - 3 - 2024 |
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Paris , France | 10 - 3 - 2024 | 14 - 3 - 2024 |
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London , UK | 10 - 3 - 2024 | 14 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 10 - 3 - 2024 | 14 - 3 - 2024 |
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Dubai , UAE | 17 - 3 - 2024 | 21 - 3 - 2024 |
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Paris , France | 17 - 3 - 2024 | 21 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 24 - 3 - 2024 | 28 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 7 - 4 - 2024 | 11 - 4 - 2024 |
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Istanbul , Turkey | 14 - 4 - 2024 | 18 - 4 - 2024 |
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Dubai , UAE | 21 - 4 - 2024 | 25 - 4 - 2024 |
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Paris , France | 21 - 4 - 2024 | 25 - 4 - 2024 |
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London , UK | 28 - 4 - 2024 | 2 - 5 - 2024 |
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Course Description
Introduction
Who should attend:
Senior retail managers who want to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies.
Objectives
- Analyze store operations, supervise employees and manage inventory.
- Understand customer behavior in a retail environment.
- Develop successful sales plans to grow store profitability.
- Produce a positive shopping experience.
- Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.
Content
The Retail Environment and Challenges
- Retailing Defined
- Today’s Retail Environment
- The Pillars of Retail (7Ps) and Related Metrics
- Retailing and Marketing Channels
Retail Strategies and Business Intelligence
- Retail Competitive Strategies
- The 5 Dimensions of a Retail Strategy
- The EST Model: Achieving Strategic Positioning
- Assessing Strengths and Weaknesses for Better Positioning
- Retail Leadership Guidelines
- The Components of Retail Business Intelligence
- Business Intelligence and Retail Operations
Store Sales Performance Metrics
- Critical Performance Questions
- What to Measure and When?
- 15 Key Retail Metrics
- The Strategic Profit Model (DuPont Analysis)
- Computing the Store’s Return on Net Worth
Retail Sales Management and Coaching
- The New Role of the Retail Sales Associates
- Relationship Selling and Retailing
- The Retail Sales Management Process
- Hire
- Train
- Set Goals and Objectives
- Define and Measure Metrics
- Motivate
- Performance Evaluation
- Rewards and Incentives
Retail Performance Management
- The Critical Components of Retail Performance
- Improve the Quality of Leadership
- Instill a High Performance Culture
- Develop and Implement HR Programs and Processes
- Evaluating Individual Performance Levels
- Developing Balanced Scorecards (Store and Retail Sales Associates)
Customer Service Management
- Trends in Customer Relations
- Shaping Customer Perceptions
- Developing Your Own Service Strategy
- Customer Service Requirements
- Key Ingredients of Service Strategy
- Facts about Customer Complaints
- A Retail Success Blueprint