Retail Management Skills Course
Acquire retail management skills for effective store operations. Join this course to develop strategies for running a successful retail business. BMC Training offers Retail Management Skills Course in PR , Customer Services , Sales and Marketing Courses.
- English
- 153 Training Sessions
- Confirmed
- One Week

Detailed description for visually impaired users: The image presents a view of Retail Management Skills Training Course
Venue | Start Date | End Date | Net Fees | Details & Registration |
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Istanbul , Turkey | 18 - May - 2025 | 22 - May - 2025 | 4700 GBP |
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Bali , Indonesia | 18 - May - 2025 | 22 - May - 2025 | 8100 GBP |
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Singapore , Singapore | 18 - May - 2025 | 22 - May - 2025 | 7500 GBP |
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Washington , United States | 18 - May - 2025 | 22 - May - 2025 | 11000 GBP |
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Kuala Lumpur , Malaysia | 25 - May - 2025 | 29 - May - 2025 | 4750 GBP |
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Rome , Italy | 25 - May - 2025 | 29 - May - 2025 | 7300 GBP |
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Barcelona , Spain | 25 - May - 2025 | 29 - May - 2025 | 6950 GBP |
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Zurich , Switzerland | 25 - May - 2025 | 29 - May - 2025 | 7950 GBP |
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Taipei , Taiwan | 18 - May - 2025 | 22 - May - 2025 | 9300 GBP |
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Sydney , Australia | 25 - May - 2025 | 29 - May - 2025 | 10900 GBP |
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Interlaken , Switzerland | 25 - May - 2025 | 29 - May - 2025 | 8950 GBP |
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London , UK | 8 - Jun - 2025 | 12 - Jun - 2025 | 4950 GBP |
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Madrid , Spain | 8 - Jun - 2025 | 12 - Jun - 2025 | 6950 GBP |
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Munich , Germany | 8 - Jun - 2025 | 12 - Jun - 2025 | 7900 GBP |
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Berlin , Germany | 8 - Jun - 2025 | 12 - Jun - 2025 | 7900 GBP |
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New York , United States | 8 - Jun - 2025 | 12 - Jun - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 8 - Jun - 2025 | 12 - Jun - 2025 | 8100 GBP |
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Milan , Italy | 8 - Jun - 2025 | 12 - Jun - 2025 | 6950 GBP |
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Istanbul , Turkey | 15 - Jun - 2025 | 19 - Jun - 2025 | 4700 GBP |
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Bali , Indonesia | 15 - Jun - 2025 | 19 - Jun - 2025 | 8100 GBP |
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Singapore , Singapore | 15 - Jun - 2025 | 19 - Jun - 2025 | 7500 GBP |
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Washington , United States | 15 - Jun - 2025 | 19 - Jun - 2025 | 11000 GBP |
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Istanbul , Turkey | 22 - Jun - 2025 | 26 - Jun - 2025 | 4700 GBP |
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Bali , Indonesia | 22 - Jun - 2025 | 26 - Jun - 2025 | 8100 GBP |
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Singapore , Singapore | 22 - Jun - 2025 | 26 - Jun - 2025 | 7500 GBP |
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Washington , United States | 22 - Jun - 2025 | 26 - Jun - 2025 | 11000 GBP |
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Dubai , UAE | 1 - Jun - 2025 | 5 - Jun - 2025 | 4987.5 GBP |
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Paris , France | 1 - Jun - 2025 | 5 - Jun - 2025 | 6700 GBP |
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Hong Kong , Hong Kong | 1 - Jun - 2025 | 5 - Jun - 2025 | 8500 GBP |
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Tokyo , Japan | 1 - Jun - 2025 | 5 - Jun - 2025 | 9750 GBP |
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Taipei , Taiwan | 15 - Jun - 2025 | 19 - Jun - 2025 | 9300 GBP |
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Taipei , Taiwan | 22 - Jun - 2025 | 26 - Jun - 2025 | 9300 GBP |
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Geneva , Switzerland | 1 - Jun - 2025 | 5 - Jun - 2025 | 8950 GBP |
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Paris , France | 6 - Jul - 2025 | 10 - Jul - 2025 | 6700 GBP |
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Hong Kong , Hong Kong | 6 - Jul - 2025 | 10 - Jul - 2025 | 8500 GBP |
|
Dubai , UAE | 6 - Jul - 2025 | 10 - Jul - 2025 | 4987.5 GBP |
|
Tokyo , Japan | 6 - Jul - 2025 | 10 - Jul - 2025 | 9750 GBP |
|
Dubai , UAE | 13 - Jul - 2025 | 17 - Jul - 2025 | 4987.5 GBP |
|
Paris , France | 13 - Jul - 2025 | 17 - Jul - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 13 - Jul - 2025 | 17 - Jul - 2025 | 8500 GBP |
|
Tokyo , Japan | 13 - Jul - 2025 | 17 - Jul - 2025 | 9750 GBP |
|
Dubai , UAE | 20 - Jul - 2025 | 24 - Jul - 2025 | 4987.5 GBP |
|
Paris , France | 20 - Jul - 2025 | 24 - Jul - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 20 - Jul - 2025 | 24 - Jul - 2025 | 8500 GBP |
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Tokyo , Japan | 20 - Jul - 2025 | 24 - Jul - 2025 | 9750 GBP |
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Kuala Lumpur , Malaysia | 27 - Jul - 2025 | 31 - Jul - 2025 | 4750 GBP |
|
Rome , Italy | 27 - Jul - 2025 | 31 - Jul - 2025 | 7300 GBP |
|
Barcelona , Spain | 27 - Jul - 2025 | 31 - Jul - 2025 | 6950 GBP |
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Zurich , Switzerland | 27 - Jul - 2025 | 31 - Jul - 2025 | 7950 GBP |
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London , UK | 13 - Jul - 2025 | 17 - Jul - 2025 | 4950 GBP |
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Madrid , Spain | 13 - Jul - 2025 | 17 - Jul - 2025 | 6950 GBP |
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Munich , Germany | 13 - Jul - 2025 | 17 - Jul - 2025 | 7900 GBP |
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Berlin , Germany | 13 - Jul - 2025 | 17 - Jul - 2025 | 7900 GBP |
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New York , United States | 13 - Jul - 2025 | 17 - Jul - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 13 - Jul - 2025 | 17 - Jul - 2025 | 8100 GBP |
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Milan , Italy | 13 - Jul - 2025 | 17 - Jul - 2025 | 6950 GBP |
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London , UK | 20 - Jul - 2025 | 24 - Jul - 2025 | 4950 GBP |
|
Madrid , Spain | 20 - Jul - 2025 | 24 - Jul - 2025 | 6950 GBP |
|
Munich , Germany | 20 - Jul - 2025 | 24 - Jul - 2025 | 7900 GBP |
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Berlin , Germany | 20 - Jul - 2025 | 24 - Jul - 2025 | 7900 GBP |
|
New York , United States | 20 - Jul - 2025 | 24 - Jul - 2025 | 10900 GBP |
|
Amsterdam , Netherlands | 20 - Jul - 2025 | 24 - Jul - 2025 | 8100 GBP |
|
Milan , Italy | 20 - Jul - 2025 | 24 - Jul - 2025 | 6950 GBP |
|
Kuala Lumpur , Malaysia | 13 - Jul - 2025 | 17 - Jul - 2025 | 4750 GBP |
|
Rome , Italy | 13 - Jul - 2025 | 17 - Jul - 2025 | 7300 GBP |
|
Barcelona , Spain | 13 - Jul - 2025 | 17 - Jul - 2025 | 6950 GBP |
|
Zurich , Switzerland | 13 - Jul - 2025 | 17 - Jul - 2025 | 7950 GBP |
|
Kuala Lumpur , Malaysia | 20 - Jul - 2025 | 24 - Jul - 2025 | 4750 GBP |
|
Rome , Italy | 20 - Jul - 2025 | 24 - Jul - 2025 | 7300 GBP |
|
Barcelona , Spain | 20 - Jul - 2025 | 24 - Jul - 2025 | 6950 GBP |
|
Zurich , Switzerland | 20 - Jul - 2025 | 24 - Jul - 2025 | 7950 GBP |
|
Geneva , Switzerland | 6 - Jul - 2025 | 10 - Jul - 2025 | 8950 GBP |
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Geneva , Switzerland | 13 - Jul - 2025 | 17 - Jul - 2025 | 8950 GBP |
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Geneva , Switzerland | 20 - Jul - 2025 | 24 - Jul - 2025 | 8950 GBP |
|
Sydney , Australia | 27 - Jul - 2025 | 31 - Jul - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 27 - Jul - 2025 | 31 - Jul - 2025 | 8950 GBP |
|
Sydney , Australia | 13 - Jul - 2025 | 17 - Jul - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 13 - Jul - 2025 | 17 - Jul - 2025 | 8950 GBP |
|
Sydney , Australia | 20 - Jul - 2025 | 24 - Jul - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 20 - Jul - 2025 | 24 - Jul - 2025 | 8950 GBP |
|
London , UK | 3 - Aug - 2025 | 7 - Aug - 2025 | 4950 GBP |
|
Madrid , Spain | 3 - Aug - 2025 | 7 - Aug - 2025 | 6950 GBP |
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Munich , Germany | 3 - Aug - 2025 | 7 - Aug - 2025 | 7900 GBP |
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Berlin , Germany | 3 - Aug - 2025 | 7 - Aug - 2025 | 7900 GBP |
|
New York , United States | 3 - Aug - 2025 | 7 - Aug - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 3 - Aug - 2025 | 7 - Aug - 2025 | 8100 GBP |
|
Milan , Italy | 3 - Aug - 2025 | 7 - Aug - 2025 | 6950 GBP |
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Istanbul , Turkey | 10 - Aug - 2025 | 14 - Aug - 2025 | 4700 GBP |
|
Bali , Indonesia | 10 - Aug - 2025 | 14 - Aug - 2025 | 8100 GBP |
|
Singapore , Singapore | 10 - Aug - 2025 | 14 - Aug - 2025 | 7500 GBP |
|
Washington , United States | 10 - Aug - 2025 | 14 - Aug - 2025 | 11000 GBP |
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Istanbul , Turkey | 17 - Aug - 2025 | 21 - Aug - 2025 | 4700 GBP |
|
Bali , Indonesia | 17 - Aug - 2025 | 21 - Aug - 2025 | 8100 GBP |
|
Singapore , Singapore | 17 - Aug - 2025 | 21 - Aug - 2025 | 7500 GBP |
|
Washington , United States | 17 - Aug - 2025 | 21 - Aug - 2025 | 11000 GBP |
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Dubai , UAE | 24 - Aug - 2025 | 28 - Aug - 2025 | 4987.5 GBP |
|
Paris , France | 24 - Aug - 2025 | 28 - Aug - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 24 - Aug - 2025 | 28 - Aug - 2025 | 8500 GBP |
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Tokyo , Japan | 24 - Aug - 2025 | 28 - Aug - 2025 | 9750 GBP |
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Taipei , Taiwan | 10 - Aug - 2025 | 14 - Aug - 2025 | 9300 GBP |
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Taipei , Taiwan | 17 - Aug - 2025 | 21 - Aug - 2025 | 9300 GBP |
|
Geneva , Switzerland | 24 - Aug - 2025 | 28 - Aug - 2025 | 8950 GBP |
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Paris , France | 28 - Sep - 2025 | 2 - Oct - 2025 | 6700 GBP |
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Hong Kong , Hong Kong | 28 - Sep - 2025 | 2 - Oct - 2025 | 8500 GBP |
|
Dubai , UAE | 28 - Sep - 2025 | 2 - Oct - 2025 | 4987.5 GBP |
|
Tokyo , Japan | 28 - Sep - 2025 | 2 - Oct - 2025 | 9750 GBP |
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Dubai , UAE | 7 - Sep - 2025 | 11 - Sep - 2025 | 4987.5 GBP |
|
Paris , France | 7 - Sep - 2025 | 11 - Sep - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 7 - Sep - 2025 | 11 - Sep - 2025 | 8500 GBP |
|
Tokyo , Japan | 7 - Sep - 2025 | 11 - Sep - 2025 | 9750 GBP |
|
Istanbul , Turkey | 14 - Sep - 2025 | 18 - Sep - 2025 | 4700 GBP |
|
Bali , Indonesia | 14 - Sep - 2025 | 18 - Sep - 2025 | 8100 GBP |
|
Singapore , Singapore | 14 - Sep - 2025 | 18 - Sep - 2025 | 7500 GBP |
|
Washington , United States | 14 - Sep - 2025 | 18 - Sep - 2025 | 11000 GBP |
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Kuala Lumpur , Malaysia | 21 - Sep - 2025 | 25 - Sep - 2025 | 4750 GBP |
|
Rome , Italy | 21 - Sep - 2025 | 25 - Sep - 2025 | 7300 GBP |
|
Barcelona , Spain | 21 - Sep - 2025 | 25 - Sep - 2025 | 6950 GBP |
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Zurich , Switzerland | 21 - Sep - 2025 | 25 - Sep - 2025 | 7950 GBP |
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London , UK | 7 - Sep - 2025 | 11 - Sep - 2025 | 4950 GBP |
|
Madrid , Spain | 7 - Sep - 2025 | 11 - Sep - 2025 | 6950 GBP |
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Munich , Germany | 7 - Sep - 2025 | 11 - Sep - 2025 | 7900 GBP |
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Berlin , Germany | 7 - Sep - 2025 | 11 - Sep - 2025 | 7900 GBP |
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New York , United States | 7 - Sep - 2025 | 11 - Sep - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 7 - Sep - 2025 | 11 - Sep - 2025 | 8100 GBP |
|
Milan , Italy | 7 - Sep - 2025 | 11 - Sep - 2025 | 6950 GBP |
|
Kuala Lumpur , Malaysia | 7 - Sep - 2025 | 11 - Sep - 2025 | 4750 GBP |
|
Rome , Italy | 7 - Sep - 2025 | 11 - Sep - 2025 | 7300 GBP |
|
Barcelona , Spain | 7 - Sep - 2025 | 11 - Sep - 2025 | 6950 GBP |
|
Zurich , Switzerland | 7 - Sep - 2025 | 11 - Sep - 2025 | 7950 GBP |
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Geneva , Switzerland | 28 - Sep - 2025 | 2 - Oct - 2025 | 8950 GBP |
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Geneva , Switzerland | 7 - Sep - 2025 | 11 - Sep - 2025 | 8950 GBP |
|
Taipei , Taiwan | 14 - Sep - 2025 | 18 - Sep - 2025 | 9300 GBP |
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Sydney , Australia | 21 - Sep - 2025 | 25 - Sep - 2025 | 10900 GBP |
|
Interlaken , Switzerland | 21 - Sep - 2025 | 25 - Sep - 2025 | 8950 GBP |
|
Sydney , Australia | 7 - Sep - 2025 | 11 - Sep - 2025 | 10900 GBP |
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Interlaken , Switzerland | 7 - Sep - 2025 | 11 - Sep - 2025 | 8950 GBP |
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London , UK | 19 - Oct - 2025 | 23 - Oct - 2025 | 4950 GBP |
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Madrid , Spain | 19 - Oct - 2025 | 23 - Oct - 2025 | 6950 GBP |
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Munich , Germany | 19 - Oct - 2025 | 23 - Oct - 2025 | 7900 GBP |
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Berlin , Germany | 19 - Oct - 2025 | 23 - Oct - 2025 | 7900 GBP |
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New York , United States | 19 - Oct - 2025 | 23 - Oct - 2025 | 10900 GBP |
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Amsterdam , Netherlands | 19 - Oct - 2025 | 23 - Oct - 2025 | 8100 GBP |
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Milan , Italy | 19 - Oct - 2025 | 23 - Oct - 2025 | 6950 GBP |
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Istanbul , Turkey | 5 - Oct - 2025 | 9 - Oct - 2025 | 4700 GBP |
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Bali , Indonesia | 5 - Oct - 2025 | 9 - Oct - 2025 | 8100 GBP |
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Singapore , Singapore | 5 - Oct - 2025 | 9 - Oct - 2025 | 7500 GBP |
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Washington , United States | 5 - Oct - 2025 | 9 - Oct - 2025 | 11000 GBP |
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Dubai , UAE | 12 - Oct - 2025 | 16 - Oct - 2025 | 4987.5 GBP |
|
Paris , France | 12 - Oct - 2025 | 16 - Oct - 2025 | 6700 GBP |
|
Hong Kong , Hong Kong | 12 - Oct - 2025 | 16 - Oct - 2025 | 8500 GBP |
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Tokyo , Japan | 12 - Oct - 2025 | 16 - Oct - 2025 | 9750 GBP |
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Taipei , Taiwan | 5 - Oct - 2025 | 9 - Oct - 2025 | 9300 GBP |
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Geneva , Switzerland | 12 - Oct - 2025 | 16 - Oct - 2025 | 8950 GBP |
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Course Syllabus
Introduction
Who should attend:
Senior retail managers who want to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies.
Objectives
- Analyze store operations, supervise employees and manage inventory.
- Understand customer behavior in a retail environment.
- Develop successful sales plans to grow store profitability.
- Produce a positive shopping experience.
- Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.
Content
The Retail Environment and Challenges
- Retailing Defined
- Today’s Retail Environment
- The Pillars of Retail (7Ps) and Related Metrics
- Retailing and Marketing Channels
Retail Strategies and Business Intelligence
- Retail Competitive Strategies
- The 5 Dimensions of a Retail Strategy
- The EST Model: Achieving Strategic Positioning
- Assessing Strengths and Weaknesses for Better Positioning
- Retail Leadership Guidelines
- The Components of Retail Business Intelligence
- Business Intelligence and Retail Operations
Store Sales Performance Metrics
- Critical Performance Questions
- What to Measure and When?
- 15 Key Retail Metrics
- The Strategic Profit Model (DuPont Analysis)
- Computing the Store’s Return on Net Worth
Retail Sales Management and Coaching
- The New Role of the Retail Sales Associates
- Relationship Selling and Retailing
- The Retail Sales Management Process
- Hire
- Train
- Set Goals and Objectives
- Define and Measure Metrics
- Motivate
- Performance Evaluation
- Rewards and Incentives
Retail Performance Management
- The Critical Components of Retail Performance
- Improve the Quality of Leadership
- Instill a High Performance Culture
- Develop and Implement HR Programs and Processes
- Evaluating Individual Performance Levels
- Developing Balanced Scorecards (Store and Retail Sales Associates)
Customer Service Management
- Trends in Customer Relations
- Shaping Customer Perceptions
- Developing Your Own Service Strategy
- Customer Service Requirements
- Key Ingredients of Service Strategy
- Facts about Customer Complaints
- A Retail Success Blueprint