Business Etiquette and Protocol Course Schedule
Type a city name
Venue | Start Date | End Date | Details |
---|---|---|---|
Kuala Lumpur , Malaysia | 17 - 12 - 2023 | 21 - 12 - 2023 |
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London , UK | 24 - 12 - 2023 | 28 - 12 - 2023 |
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Istanbul , Turkey | 10 - 12 - 2023 | 14 - 12 - 2023 |
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Dubai , UAE | 3 - 12 - 2023 | 7 - 12 - 2023 |
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London , UK | 3 - 12 - 2023 | 7 - 12 - 2023 |
|
Paris , France | 3 - 12 - 2023 | 7 - 12 - 2023 |
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Kuala Lumpur , Malaysia | 28 - 1 - 2024 | 1 - 2 - 2024 |
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Kuala Lumpur , Malaysia | 21 - 1 - 2024 | 25 - 1 - 2024 |
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London , UK | 14 - 1 - 2024 | 18 - 1 - 2024 |
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Dubai , UAE | 7 - 1 - 2024 | 11 - 1 - 2024 |
|
London , UK | 21 - 1 - 2024 | 25 - 1 - 2024 |
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London , UK | 28 - 1 - 2024 | 1 - 2 - 2024 |
|
Paris , France | 7 - 1 - 2024 | 11 - 1 - 2024 |
|
Kuala Lumpur , Malaysia | 25 - 2 - 2024 | 29 - 2 - 2024 |
|
London , UK | 18 - 2 - 2024 | 22 - 2 - 2024 |
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Istanbul , Turkey | 11 - 2 - 2024 | 15 - 2 - 2024 |
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Dubai , UAE | 4 - 2 - 2024 | 8 - 2 - 2024 |
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London , UK | 4 - 2 - 2024 | 8 - 2 - 2024 |
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Paris , France | 4 - 2 - 2024 | 8 - 2 - 2024 |
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Kuala Lumpur , Malaysia | 17 - 3 - 2024 | 21 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 10 - 3 - 2024 | 14 - 3 - 2024 |
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London , UK | 3 - 3 - 2024 | 7 - 3 - 2024 |
|
Dubai , UAE | 24 - 3 - 2024 | 28 - 3 - 2024 |
|
London , UK | 10 - 3 - 2024 | 14 - 3 - 2024 |
|
London , UK | 17 - 3 - 2024 | 21 - 3 - 2024 |
|
Paris , France | 24 - 3 - 2024 | 28 - 3 - 2024 |
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Kuala Lumpur , Malaysia | 28 - 4 - 2024 | 2 - 5 - 2024 |
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London , UK | 7 - 4 - 2024 | 11 - 4 - 2024 |
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Istanbul , Turkey | 14 - 4 - 2024 | 18 - 4 - 2024 |
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Dubai , UAE | 21 - 4 - 2024 | 25 - 4 - 2024 |
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London , UK | 21 - 4 - 2024 | 25 - 4 - 2024 |
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Paris , France | 21 - 4 - 2024 | 25 - 4 - 2024 |
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Course Description
Introduction
This program is designed for:
Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
Objectives
- Behave correctly in both business and social situations.
- Interact effectively with different types of guests.
- Play the role of the ideal host at various functions.
- Organize and manage events such as business luncheons and formal dinners.
- Meet and greet important guests, clients and customers in a proper manner.
- Deal successfully with the media.
Content
Definitions of Etiquette and Protocol
- The Importance of Etiquette in Business
- The Importance of Protocol in Business
- Applying the Right Behavior in Different Situations
- Creating the Right Image for your Organization
- Image Building and Image Management
Guest Relations
- Gaining Guests’ Respect
- Understanding Human Relations
- Proper Greetings and Introductions
- Professional Hand-Shaking
- Giving Business Cards in a Proper Way
- People’s Names (Pronunciation and Remembering)
The Ideal Host
- Key Qualities of the Ideal Host
- Dealing with Different Types of Guests
- Handling Difficult Personalities
- Dealing with Guests’ Complaints
- Handling Guests’ Complaints in a Timely Manner
- Perception and Business Relations
Managing Events and Behavior
- The Business Meal
- Table Manners at Business Lunches and Business Dinners
- Setting of the Room and Table
- Mistakes to Avoid at Business Events
- Meeting Guests at Airports
Proper Communication Etiquette
- Phone Etiquette
- Meeting Etiquette
- Email Etiquette
Handling the Media
- Dealing with Questions
- Handling Confidential Information
- Effective Public Relations