Business Etiquette and Protocol Course

BMC Training provides Business Etiquette and Protocol in PR , Customer Services , Sales and Marketing. There are 32 training sessions in different cities.

Business Etiquette and Protocol Course Schedule

Type a city name
Venue Start Date End Date Details
Kuala Lumpur , Malaysia 17 - 12 - 2023 21 - 12 - 2023
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London , UK 24 - 12 - 2023 28 - 12 - 2023
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Istanbul , Turkey 10 - 12 - 2023 14 - 12 - 2023
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Dubai , UAE 3 - 12 - 2023 7 - 12 - 2023
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London , UK 3 - 12 - 2023 7 - 12 - 2023
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Paris , France 3 - 12 - 2023 7 - 12 - 2023
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Kuala Lumpur , Malaysia 28 - 1 - 2024 1 - 2 - 2024
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Kuala Lumpur , Malaysia 21 - 1 - 2024 25 - 1 - 2024
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London , UK 14 - 1 - 2024 18 - 1 - 2024
Details
Dubai , UAE 7 - 1 - 2024 11 - 1 - 2024
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London , UK 21 - 1 - 2024 25 - 1 - 2024
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London , UK 28 - 1 - 2024 1 - 2 - 2024
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Paris , France 7 - 1 - 2024 11 - 1 - 2024
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Kuala Lumpur , Malaysia 25 - 2 - 2024 29 - 2 - 2024
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London , UK 18 - 2 - 2024 22 - 2 - 2024
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Istanbul , Turkey 11 - 2 - 2024 15 - 2 - 2024
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Dubai , UAE 4 - 2 - 2024 8 - 2 - 2024
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London , UK 4 - 2 - 2024 8 - 2 - 2024
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Paris , France 4 - 2 - 2024 8 - 2 - 2024
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Kuala Lumpur , Malaysia 17 - 3 - 2024 21 - 3 - 2024
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Kuala Lumpur , Malaysia 10 - 3 - 2024 14 - 3 - 2024
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London , UK 3 - 3 - 2024 7 - 3 - 2024
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Dubai , UAE 24 - 3 - 2024 28 - 3 - 2024
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London , UK 10 - 3 - 2024 14 - 3 - 2024
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London , UK 17 - 3 - 2024 21 - 3 - 2024
Details
Paris , France 24 - 3 - 2024 28 - 3 - 2024
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Kuala Lumpur , Malaysia 28 - 4 - 2024 2 - 5 - 2024
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London , UK 7 - 4 - 2024 11 - 4 - 2024
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Istanbul , Turkey 14 - 4 - 2024 18 - 4 - 2024
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Dubai , UAE 21 - 4 - 2024 25 - 4 - 2024
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London , UK 21 - 4 - 2024 25 - 4 - 2024
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Paris , France 21 - 4 - 2024 25 - 4 - 2024
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Course Description

Introduction

This program is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Objectives

  • Behave correctly in both business and social situations.
  • Interact effectively with different types of guests.
  • Play the role of the ideal host at various functions.
  • Organize and manage events such as business luncheons and formal dinners.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Deal successfully with the media.

Content

Definitions of Etiquette and Protocol

  • The Importance of Etiquette in Business
  • The Importance of Protocol in Business
  • Applying the Right Behavior in Different Situations
  • Creating the Right Image for your Organization
  • Image Building and Image Management

Guest Relations

  • Gaining Guests’ Respect
  • Understanding Human Relations
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Giving Business Cards in a Proper Way
  • People’s Names (Pronunciation and Remembering)

The Ideal Host

  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests’ Complaints
  • Handling Guests’ Complaints in a Timely Manner
  • Perception and Business Relations

Managing Events and Behavior

  • The Business Meal
  • Table Manners at Business Lunches and Business Dinners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Events
  • Meeting Guests at Airports

Proper Communication Etiquette

  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette

Handling the Media

  • Dealing with Questions
  • Handling Confidential Information
  • Effective Public Relations