/  The Successful Healthcare Supervisor Training

The Successful Healthcare Supervisor Training

BMC Training provides a training course in The Successful Healthcare Supervisor in Healthcare Training

Course Title
Venue
Start Date
End Date
  • Dubai
    19 - 7 - 2020
    23 - 7 - 2020
  • Paris
    19 - 7 - 2020
    23 - 7 - 2020
  • Hong Kong
    19 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    26 - 7 - 2020
    30 - 7 - 2020
  • Rome
    26 - 7 - 2020
    30 - 7 - 2020
  • Barcelona
    26 - 7 - 2020
    30 - 7 - 2020
  • Zurich
    26 - 7 - 2020
    30 - 7 - 2020
  • London
    19 - 7 - 2020
    23 - 7 - 2020
  • Madrid
    19 - 7 - 2020
    23 - 7 - 2020
  • Munich
    19 - 7 - 2020
    23 - 7 - 2020
  • Berlin
    19 - 7 - 2020
    23 - 7 - 2020
  • New York
    19 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    19 - 7 - 2020
    23 - 7 - 2020
  • Rome
    19 - 7 - 2020
    23 - 7 - 2020
  • Barcelona
    19 - 7 - 2020
    23 - 7 - 2020
  • Zurich
    19 - 7 - 2020
    23 - 7 - 2020
  • London
    2 - 8 - 2020
    6 - 8 - 2020
  • Madrid
    2 - 8 - 2020
    6 - 8 - 2020
  • Munich
    2 - 8 - 2020
    6 - 8 - 2020
  • Berlin
    2 - 8 - 2020
    6 - 8 - 2020
  • New York
    2 - 8 - 2020
    6 - 8 - 2020
  • Kuala Lumpur
    9 - 8 - 2020
    13 - 8 - 2020
  • Rome
    9 - 8 - 2020
    13 - 8 - 2020
  • Barcelona
    9 - 8 - 2020
    13 - 8 - 2020
  • Zurich
    9 - 8 - 2020
    13 - 8 - 2020
  • Istanbul
    16 - 8 - 2020
    20 - 8 - 2020
  • Bali
    16 - 8 - 2020
    20 - 8 - 2020
  • Singapore
    16 - 8 - 2020
    20 - 8 - 2020
  • Washington
    16 - 8 - 2020
    20 - 8 - 2020
  • Dubai
    23 - 8 - 2020
    27 - 8 - 2020
  • Paris
    23 - 8 - 2020
    27 - 8 - 2020
  • Hong Kong
    23 - 8 - 2020
    27 - 8 - 2020
  • Dubai
    27 - 9 - 2020
    1 - 10 - 2020
  • Paris
    27 - 9 - 2020
    1 - 10 - 2020
  • Hong Kong
    27 - 9 - 2020
    1 - 10 - 2020
  • Dubai
    6 - 9 - 2020
    10 - 9 - 2020
  • Paris
    6 - 9 - 2020
    10 - 9 - 2020
  • Hong Kong
    6 - 9 - 2020
    10 - 9 - 2020
  • Istanbul
    13 - 9 - 2020
    17 - 9 - 2020
  • Bali
    13 - 9 - 2020
    17 - 9 - 2020
  • Singapore
    13 - 9 - 2020
    17 - 9 - 2020
  • Washington
    13 - 9 - 2020
    17 - 9 - 2020
  • Kuala Lumpur
    20 - 9 - 2020
    24 - 9 - 2020
  • Rome
    20 - 9 - 2020
    24 - 9 - 2020
  • Barcelona
    20 - 9 - 2020
    24 - 9 - 2020
  • Zurich
    20 - 9 - 2020
    24 - 9 - 2020
  • London
    6 - 9 - 2020
    10 - 9 - 2020
  • Madrid
    6 - 9 - 2020
    10 - 9 - 2020
  • Munich
    6 - 9 - 2020
    10 - 9 - 2020
  • Berlin
    6 - 9 - 2020
    10 - 9 - 2020
  • New York
    6 - 9 - 2020
    10 - 9 - 2020
  • Kuala Lumpur
    6 - 9 - 2020
    10 - 9 - 2020
  • Rome
    6 - 9 - 2020
    10 - 9 - 2020
  • Barcelona
    6 - 9 - 2020
    10 - 9 - 2020
  • Zurich
    6 - 9 - 2020
    10 - 9 - 2020
  • London
    18 - 10 - 2020
    22 - 10 - 2020
  • Madrid
    18 - 10 - 2020
    22 - 10 - 2020
  • Munich
    18 - 10 - 2020
    22 - 10 - 2020
  • Berlin
    18 - 10 - 2020
    22 - 10 - 2020
  • New York
    18 - 10 - 2020
    22 - 10 - 2020
  • Kuala Lumpur
    25 - 10 - 2020
    29 - 10 - 2020
  • Rome
    25 - 10 - 2020
    29 - 10 - 2020
  • Barcelona
    25 - 10 - 2020
    29 - 10 - 2020
  • Zurich
    25 - 10 - 2020
    29 - 10 - 2020
  • Istanbul
    4 - 10 - 2020
    8 - 10 - 2020
  • Bali
    4 - 10 - 2020
    8 - 10 - 2020
  • Singapore
    4 - 10 - 2020
    8 - 10 - 2020
  • Washington
    4 - 10 - 2020
    8 - 10 - 2020
  • Dubai
    11 - 10 - 2020
    15 - 10 - 2020
  • Paris
    11 - 10 - 2020
    15 - 10 - 2020
  • Hong Kong
    11 - 10 - 2020
    15 - 10 - 2020
  • Dubai
    15 - 11 - 2020
    19 - 11 - 2020
  • Paris
    15 - 11 - 2020
    19 - 11 - 2020
  • Hong Kong
    15 - 11 - 2020
    19 - 11 - 2020
  • Dubai
    22 - 11 - 2020
    26 - 11 - 2020
  • Paris
    22 - 11 - 2020
    26 - 11 - 2020
  • Hong Kong
    22 - 11 - 2020
    26 - 11 - 2020
  • Istanbul
    1 - 11 - 2020
    5 - 11 - 2020
  • Bali
    1 - 11 - 2020
    5 - 11 - 2020
  • Singapore
    1 - 11 - 2020
    5 - 11 - 2020
  • Washington
    1 - 11 - 2020
    5 - 11 - 2020
  • Kuala Lumpur
    8 - 11 - 2020
    12 - 11 - 2020
  • Rome
    8 - 11 - 2020
    12 - 11 - 2020
  • Barcelona
    8 - 11 - 2020
    12 - 11 - 2020
  • Zurich
    8 - 11 - 2020
    12 - 11 - 2020
  • London
    22 - 11 - 2020
    26 - 11 - 2020
  • Madrid
    22 - 11 - 2020
    26 - 11 - 2020
  • Munich
    22 - 11 - 2020
    26 - 11 - 2020
  • Berlin
    22 - 11 - 2020
    26 - 11 - 2020
  • New York
    22 - 11 - 2020
    26 - 11 - 2020
  • Kuala Lumpur
    22 - 11 - 2020
    26 - 11 - 2020
  • Rome
    22 - 11 - 2020
    26 - 11 - 2020
  • Barcelona
    22 - 11 - 2020
    26 - 11 - 2020
  • Zurich
    22 - 11 - 2020
    26 - 11 - 2020
  • London
    20 - 12 - 2020
    24 - 12 - 2020
  • Madrid
    20 - 12 - 2020
    24 - 12 - 2020
  • Munich
    20 - 12 - 2020
    24 - 12 - 2020
  • Berlin
    20 - 12 - 2020
    24 - 12 - 2020
  • New York
    20 - 12 - 2020
    24 - 12 - 2020
  • Kuala Lumpur
    27 - 12 - 2020
    31 - 12 - 2020
  • Rome
    27 - 12 - 2020
    31 - 12 - 2020
  • Barcelona
    27 - 12 - 2020
    31 - 12 - 2020
  • Zurich
    27 - 12 - 2020
    31 - 12 - 2020
  • Istanbul
    13 - 12 - 2020
    17 - 12 - 2020
  • Bali
    13 - 12 - 2020
    17 - 12 - 2020
  • Singapore
    13 - 12 - 2020
    17 - 12 - 2020
  • Washington
    13 - 12 - 2020
    17 - 12 - 2020
  • Dubai
    6 - 12 - 2020
    10 - 12 - 2020
  • Paris
    6 - 12 - 2020
    10 - 12 - 2020
  • Hong Kong
    6 - 12 - 2020
    10 - 12 - 2020

Introduction

This course is a "must attend" to supervisors and middle managers, those with or without formal training in management, and potential supervisors. Much of what appears in this course is applicable to all kinds of business organizations, but much of the material reflects the unique character of the healthcare organization. It covers a wide range of relevant and important topics.

Course Objectives

On Completion of this course you should be able to:

  • Identify the dimensions in which the healthcare manager's work environment is changing most significantly, and develop an awareness of the major factors contributing to the evolution of the manager's role.
  • Review the principal paradigm shifts that are contributing to major change in the management and delivery of healthcare.
  • Develop an awareness of the major changes brought by the advent of managed care and the impact of the Balanced Budget .
  • Review the changes in the managerial role that have occurred in recent years, and offer some projections about future changes in how healthcare managers will approach their work.
  • Appreciate the importance of flexibility and adaptability as significant determinants of managerial success.
  • Explore supervision and management topics, as proven, hands-on, practical applications of both classic and current management principles in the healthcare setting.
  • Build or reinforce your management skills and meet the never-ending challenges that one may face daily by applying strategies, techniques, and tools.
  • Deals with the fundamentals of management from the unique context of the healthcare organization

Course Outline

The Setting

An Evolving Role in a Changing Environment

  • Situation: Reinventing the Healthcare Organization
  • The (Whirl)Winds of Change
  • A Whole New Environment
  • Organizational Priority Number One: The Bottom Line       
  • Then Came Reengineering    
  • Can We “Reinvent” The Hospital?
  • The Managed Care “Solution”
  • The Balanced Budget
  • Healthcare Paradigms and Their Effects
  • Marketing Health Care
  • The Evolving Role of the Healthcare Manager
  • Job Security in the New Environment
  • Exercise: Responding to External Pressure

Health  Care:  How is it Different from “Industry”? 

  • Situation: The Case of the Stubborn Employee, or, “It Isn’t in the Job Description”
  • Process Versus Environment
  • Identifying the Real Differences
  • Healthcare Settings
  • Implications for Management
  • Returning to “The Stubborn Employee”
  • A Word about Quality
  • External Pressure: An Area of Continuing Concern
  • Your Supervisory Approach
  • Exercise: Where Does Your Department Fit?

The Nature of Supervision: health Care and everywhere

  • Situation: Paid to Make Decisions?
  • Born to Work or Watch?
  • The Supervisor’s Two Hats
  • The Peter Principle Revisited
  • The Working Trap
  • Nothing to Do?
  • The Responsibilities of Healthcare Management
  • The Nature of Supervision
  • Truly Paid to Make Decisions?
  • Questions for Review and Discussion
  • Exercise: Your Two Hats

Management and Its Basic Functions

  • Situation: A Tough Day for the New Manager
  • Definitions, Titles, and Other Intangibles
  • Introducing the Basic Management Functions
  • Management Functions in Brief
  • Planning
  • Organizing
  • Directing
  • Coordinating
  • Controlling
  • The Management Functions in Action
  • Emphasis
  • Processes Versus People
  • Questions for Review and Discussion
  • Case: Balancing the Functions

The Supervisor and Self

Delegation and empowerment: Forming Some good habits

  • Situation: Delegation for the Wrong Reasons, or “If You Want Something Done Right. ”
  • Taken for Granted
  • The Nature of Delegation
  • What about “Empowerment”?
  • Why Delegate?
  • Failure to Delegate
  • Looking Upward as well as Downward: The Personal Approach to Delegation      
  • The Pattern: The Nuts and Bolts of Delegation
  • “If You Want Something Done Right. . .”
  • Authority and Responsibility
  • Freedom to Fail
  • Building the Habit
  • Exercise: To Whom Should You Delegate?

Time Management: expanding the Day without Stretching the Clock

  • Situation: The Manager and the Sales Representative
  • Time and Time Again              
  • Why Become More Time Conscious?
  • The Time Wasters
  • The Time Savers
  • Time Management and Stress Management: Inseparable Activities          
  • Time-Wasting Pressures and the Supervisor’s Response    
  • The Unrenewable Resource
  • Case: Ten Minutes to Spare?

Self-Management and Personal Supervisory Effectiveness

  • Situation: The Case of the Vanishing Day
  • It Starts with You
  • Initiative
  • Barriers to Effectiveness
  • Organization
  • Individual Planning and Goal Setting
  • The Increasing Importance of Prioritizing
  • Stress and the Supervisor
  • Effective Use of Time
  • How Well Suited Are You to the Supervisory Role?
  • Exercise: The Effectiveness Checklist

The Supervisor and The Employee

Interviewing:  Start Strong to Recruit Successfully  

  • Exercise: Potential Interview Questions?
  • The Manager and the Interview Candidates: Outside and Inside
  • Preparing for the Interview
  • Guidelines for Questioning
  • The Actual Interview
  • Follow-up
  • Role-Play: Would You Hire This Person? 

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