/  The Successful Healthcare Supervisor Training

The Successful Healthcare Supervisor Training

BMC Training provides a training course in The Successful Healthcare Supervisor in Healthcare Training

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    27 - 10 - 2019
    31 - 10 - 2019
  • Rome
    27 - 10 - 2019
    31 - 10 - 2019
  • Barcelona
    27 - 10 - 2019
    31 - 10 - 2019
  • Zurich
    27 - 10 - 2019
    31 - 10 - 2019
  • Dubai
    17 - 11 - 2019
    21 - 11 - 2019
  • Paris
    17 - 11 - 2019
    21 - 11 - 2019
  • Hong Kong
    17 - 11 - 2019
    21 - 11 - 2019
  • Dubai
    24 - 11 - 2019
    28 - 11 - 2019
  • Paris
    24 - 11 - 2019
    28 - 11 - 2019
  • Hong Kong
    24 - 11 - 2019
    28 - 11 - 2019
  • Istanbul
    3 - 11 - 2019
    7 - 11 - 2019
  • Bali
    3 - 11 - 2019
    7 - 11 - 2019
  • Singapore
    3 - 11 - 2019
    7 - 11 - 2019
  • Washington
    3 - 11 - 2019
    7 - 11 - 2019
  • Kuala Lumpur
    10 - 11 - 2019
    14 - 11 - 2019
  • Rome
    10 - 11 - 2019
    14 - 11 - 2019
  • Barcelona
    10 - 11 - 2019
    14 - 11 - 2019
  • Zurich
    10 - 11 - 2019
    14 - 11 - 2019
  • London
    24 - 11 - 2019
    28 - 11 - 2019
  • Madrid
    24 - 11 - 2019
    28 - 11 - 2019
  • Munich
    24 - 11 - 2019
    28 - 11 - 2019
  • Berlin
    24 - 11 - 2019
    28 - 11 - 2019
  • New York
    24 - 11 - 2019
    28 - 11 - 2019
  • Kuala Lumpur
    24 - 11 - 2019
    28 - 11 - 2019
  • Rome
    24 - 11 - 2019
    28 - 11 - 2019
  • Barcelona
    24 - 11 - 2019
    28 - 11 - 2019
  • Zurich
    24 - 11 - 2019
    28 - 11 - 2019
  • London
    15 - 12 - 2019
    19 - 12 - 2019
  • Madrid
    15 - 12 - 2019
    19 - 12 - 2019
  • Munich
    15 - 12 - 2019
    19 - 12 - 2019
  • Berlin
    15 - 12 - 2019
    19 - 12 - 2019
  • New York
    15 - 12 - 2019
    19 - 12 - 2019
  • Kuala Lumpur
    22 - 12 - 2019
    26 - 12 - 2019
  • Rome
    22 - 12 - 2019
    26 - 12 - 2019
  • Barcelona
    22 - 12 - 2019
    26 - 12 - 2019
  • Zurich
    22 - 12 - 2019
    26 - 12 - 2019
  • Istanbul
    8 - 12 - 2019
    12 - 12 - 2019
  • Bali
    8 - 12 - 2019
    12 - 12 - 2019
  • Singapore
    8 - 12 - 2019
    12 - 12 - 2019
  • Washington
    8 - 12 - 2019
    12 - 12 - 2019
  • Dubai
    1 - 12 - 2019
    5 - 12 - 2019
  • Paris
    1 - 12 - 2019
    5 - 12 - 2019
  • Hong Kong
    1 - 12 - 2019
    5 - 12 - 2019
  • Dubai
    26 - 1 - 2020
    30 - 1 - 2020
  • Paris
    26 - 1 - 2020
    30 - 1 - 2020
  • Hong Kong
    26 - 1 - 2020
    30 - 1 - 2020
  • Dubai
    19 - 1 - 2020
    23 - 1 - 2020
  • Paris
    19 - 1 - 2020
    23 - 1 - 2020
  • Hong Kong
    19 - 1 - 2020
    23 - 1 - 2020
  • Istanbul
    12 - 1 - 2020
    16 - 1 - 2020
  • Bali
    12 - 1 - 2020
    16 - 1 - 2020
  • Singapore
    12 - 1 - 2020
    16 - 1 - 2020
  • Washington
    12 - 1 - 2020
    16 - 1 - 2020
  • Kuala Lumpur
    5 - 1 - 2020
    9 - 1 - 2020
  • Rome
    5 - 1 - 2020
    9 - 1 - 2020
  • Barcelona
    5 - 1 - 2020
    9 - 1 - 2020
  • Zurich
    5 - 1 - 2020
    9 - 1 - 2020
  • London
    19 - 1 - 2020
    23 - 1 - 2020
  • Madrid
    19 - 1 - 2020
    23 - 1 - 2020
  • Munich
    19 - 1 - 2020
    23 - 1 - 2020
  • Berlin
    19 - 1 - 2020
    23 - 1 - 2020
  • New York
    19 - 1 - 2020
    23 - 1 - 2020
  • Kuala Lumpur
    19 - 1 - 2020
    23 - 1 - 2020
  • Rome
    19 - 1 - 2020
    23 - 1 - 2020
  • Barcelona
    19 - 1 - 2020
    23 - 1 - 2020
  • Zurich
    19 - 1 - 2020
    23 - 1 - 2020
  • London
    23 - 2 - 2020
    27 - 2 - 2020
  • Madrid
    23 - 2 - 2020
    27 - 2 - 2020
  • Munich
    23 - 2 - 2020
    27 - 2 - 2020
  • Berlin
    23 - 2 - 2020
    27 - 2 - 2020
  • New York
    23 - 2 - 2020
    27 - 2 - 2020
  • Kuala Lumpur
    16 - 2 - 2020
    20 - 2 - 2020
  • Rome
    16 - 2 - 2020
    20 - 2 - 2020
  • Barcelona
    16 - 2 - 2020
    20 - 2 - 2020
  • Zurich
    16 - 2 - 2020
    20 - 2 - 2020
  • Istanbul
    9 - 2 - 2020
    13 - 2 - 2020
  • Bali
    9 - 2 - 2020
    13 - 2 - 2020
  • Singapore
    9 - 2 - 2020
    13 - 2 - 2020
  • Washington
    9 - 2 - 2020
    13 - 2 - 2020
  • Dubai
    2 - 2 - 2020
    6 - 2 - 2020
  • Paris
    2 - 2 - 2020
    6 - 2 - 2020
  • Hong Kong
    2 - 2 - 2020
    6 - 2 - 2020
  • Dubai
    15 - 3 - 2020
    19 - 3 - 2020
  • Paris
    15 - 3 - 2020
    19 - 3 - 2020
  • Hong Kong
    15 - 3 - 2020
    19 - 3 - 2020
  • Dubai
    8 - 3 - 2020
    12 - 3 - 2020
  • Paris
    8 - 3 - 2020
    12 - 3 - 2020
  • Hong Kong
    8 - 3 - 2020
    12 - 3 - 2020
  • Istanbul
    1 - 3 - 2020
    5 - 3 - 2020
  • Bali
    1 - 3 - 2020
    5 - 3 - 2020
  • Singapore
    1 - 3 - 2020
    5 - 3 - 2020
  • Washington
    1 - 3 - 2020
    5 - 3 - 2020
  • Kuala Lumpur
    22 - 3 - 2020
    26 - 3 - 2020
  • Rome
    22 - 3 - 2020
    26 - 3 - 2020
  • Barcelona
    22 - 3 - 2020
    26 - 3 - 2020
  • Zurich
    22 - 3 - 2020
    26 - 3 - 2020
  • London
    8 - 3 - 2020
    12 - 3 - 2020
  • Madrid
    8 - 3 - 2020
    12 - 3 - 2020
  • Munich
    8 - 3 - 2020
    12 - 3 - 2020
  • Berlin
    8 - 3 - 2020
    12 - 3 - 2020
  • New York
    8 - 3 - 2020
    12 - 3 - 2020
  • Kuala Lumpur
    8 - 3 - 2020
    12 - 3 - 2020
  • Rome
    8 - 3 - 2020
    12 - 3 - 2020
  • Barcelona
    8 - 3 - 2020
    12 - 3 - 2020
  • Zurich
    8 - 3 - 2020
    12 - 3 - 2020
  • London
    26 - 4 - 2020
    30 - 4 - 2020
  • Madrid
    26 - 4 - 2020
    30 - 4 - 2020
  • Munich
    26 - 4 - 2020
    30 - 4 - 2020
  • Berlin
    26 - 4 - 2020
    30 - 4 - 2020
  • New York
    26 - 4 - 2020
    30 - 4 - 2020
  • Kuala Lumpur
    5 - 4 - 2020
    9 - 4 - 2020
  • Rome
    5 - 4 - 2020
    9 - 4 - 2020
  • Barcelona
    5 - 4 - 2020
    9 - 4 - 2020
  • Zurich
    5 - 4 - 2020
    9 - 4 - 2020
  • Istanbul
    12 - 4 - 2020
    16 - 4 - 2020
  • Bali
    12 - 4 - 2020
    16 - 4 - 2020
  • Singapore
    12 - 4 - 2020
    16 - 4 - 2020
  • Washington
    12 - 4 - 2020
    16 - 4 - 2020
  • Dubai
    19 - 4 - 2020
    23 - 4 - 2020
  • Paris
    19 - 4 - 2020
    23 - 4 - 2020
  • Hong Kong
    19 - 4 - 2020
    23 - 4 - 2020
  • Dubai
    10 - 5 - 2020
    14 - 5 - 2020
  • Paris
    10 - 5 - 2020
    14 - 5 - 2020
  • Hong Kong
    10 - 5 - 2020
    14 - 5 - 2020
  • Dubai
    3 - 5 - 2020
    7 - 5 - 2020
  • Paris
    3 - 5 - 2020
    7 - 5 - 2020
  • Hong Kong
    3 - 5 - 2020
    7 - 5 - 2020
  • Istanbul
    17 - 5 - 2020
    21 - 5 - 2020
  • Bali
    17 - 5 - 2020
    21 - 5 - 2020
  • Singapore
    17 - 5 - 2020
    21 - 5 - 2020
  • Washington
    17 - 5 - 2020
    21 - 5 - 2020
  • Kuala Lumpur
    24 - 5 - 2020
    28 - 5 - 2020
  • Rome
    24 - 5 - 2020
    28 - 5 - 2020
  • Barcelona
    24 - 5 - 2020
    28 - 5 - 2020
  • Zurich
    24 - 5 - 2020
    28 - 5 - 2020
  • London
    3 - 5 - 2020
    7 - 5 - 2020
  • Madrid
    3 - 5 - 2020
    7 - 5 - 2020
  • Munich
    3 - 5 - 2020
    7 - 5 - 2020
  • Berlin
    3 - 5 - 2020
    7 - 5 - 2020
  • New York
    3 - 5 - 2020
    7 - 5 - 2020
  • Kuala Lumpur
    3 - 5 - 2020
    7 - 5 - 2020
  • Rome
    3 - 5 - 2020
    7 - 5 - 2020
  • Barcelona
    3 - 5 - 2020
    7 - 5 - 2020
  • Zurich
    3 - 5 - 2020
    7 - 5 - 2020
  • London
    14 - 6 - 2020
    18 - 6 - 2020
  • Madrid
    14 - 6 - 2020
    18 - 6 - 2020
  • Munich
    14 - 6 - 2020
    18 - 6 - 2020
  • Berlin
    14 - 6 - 2020
    18 - 6 - 2020
  • New York
    14 - 6 - 2020
    18 - 6 - 2020
  • Kuala Lumpur
    21 - 6 - 2020
    25 - 6 - 2020
  • Rome
    21 - 6 - 2020
    25 - 6 - 2020
  • Barcelona
    21 - 6 - 2020
    25 - 6 - 2020
  • Zurich
    21 - 6 - 2020
    25 - 6 - 2020
  • Istanbul
    28 - 6 - 2020
    2 - 7 - 2020
  • Bali
    28 - 6 - 2020
    2 - 7 - 2020
  • Singapore
    28 - 6 - 2020
    2 - 7 - 2020
  • Washington
    28 - 6 - 2020
    2 - 7 - 2020
  • Dubai
    7 - 6 - 2020
    11 - 6 - 2020
  • Paris
    7 - 6 - 2020
    11 - 6 - 2020
  • Hong Kong
    7 - 6 - 2020
    11 - 6 - 2020
  • Dubai
    5 - 7 - 2020
    9 - 7 - 2020
  • Paris
    5 - 7 - 2020
    9 - 7 - 2020
  • Hong Kong
    5 - 7 - 2020
    9 - 7 - 2020
  • Dubai
    12 - 7 - 2020
    16 - 7 - 2020
  • Paris
    12 - 7 - 2020
    16 - 7 - 2020
  • Hong Kong
    12 - 7 - 2020
    16 - 7 - 2020
  • Dubai
    19 - 7 - 2020
    23 - 7 - 2020
  • Paris
    19 - 7 - 2020
    23 - 7 - 2020
  • Hong Kong
    19 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    26 - 7 - 2020
    30 - 7 - 2020
  • Rome
    26 - 7 - 2020
    30 - 7 - 2020
  • Barcelona
    26 - 7 - 2020
    30 - 7 - 2020
  • Zurich
    26 - 7 - 2020
    30 - 7 - 2020
  • London
    12 - 7 - 2020
    16 - 7 - 2020
  • Madrid
    12 - 7 - 2020
    16 - 7 - 2020
  • Munich
    12 - 7 - 2020
    16 - 7 - 2020
  • Berlin
    12 - 7 - 2020
    16 - 7 - 2020
  • New York
    12 - 7 - 2020
    16 - 7 - 2020
  • London
    19 - 7 - 2020
    23 - 7 - 2020
  • Madrid
    19 - 7 - 2020
    23 - 7 - 2020
  • Munich
    19 - 7 - 2020
    23 - 7 - 2020
  • Berlin
    19 - 7 - 2020
    23 - 7 - 2020
  • New York
    19 - 7 - 2020
    23 - 7 - 2020
  • Kuala Lumpur
    12 - 7 - 2020
    16 - 7 - 2020
  • Rome
    12 - 7 - 2020
    16 - 7 - 2020
  • Barcelona
    12 - 7 - 2020
    16 - 7 - 2020
  • Zurich
    12 - 7 - 2020
    16 - 7 - 2020
  • Kuala Lumpur
    19 - 7 - 2020
    23 - 7 - 2020
  • Rome
    19 - 7 - 2020
    23 - 7 - 2020
  • Barcelona
    19 - 7 - 2020
    23 - 7 - 2020
  • Zurich
    19 - 7 - 2020
    23 - 7 - 2020
  • London
    2 - 8 - 2020
    6 - 8 - 2020
  • Madrid
    2 - 8 - 2020
    6 - 8 - 2020
  • Munich
    2 - 8 - 2020
    6 - 8 - 2020
  • Berlin
    2 - 8 - 2020
    6 - 8 - 2020
  • New York
    2 - 8 - 2020
    6 - 8 - 2020
  • Kuala Lumpur
    9 - 8 - 2020
    13 - 8 - 2020
  • Rome
    9 - 8 - 2020
    13 - 8 - 2020
  • Barcelona
    9 - 8 - 2020
    13 - 8 - 2020
  • Zurich
    9 - 8 - 2020
    13 - 8 - 2020
  • Istanbul
    16 - 8 - 2020
    20 - 8 - 2020
  • Bali
    16 - 8 - 2020
    20 - 8 - 2020
  • Singapore
    16 - 8 - 2020
    20 - 8 - 2020
  • Washington
    16 - 8 - 2020
    20 - 8 - 2020
  • Dubai
    23 - 8 - 2020
    27 - 8 - 2020
  • Paris
    23 - 8 - 2020
    27 - 8 - 2020
  • Hong Kong
    23 - 8 - 2020
    27 - 8 - 2020
  • Dubai
    27 - 9 - 2020
    1 - 10 - 2020
  • Paris
    27 - 9 - 2020
    1 - 10 - 2020
  • Hong Kong
    27 - 9 - 2020
    1 - 10 - 2020
  • Dubai
    6 - 9 - 2020
    10 - 9 - 2020
  • Paris
    6 - 9 - 2020
    10 - 9 - 2020
  • Hong Kong
    6 - 9 - 2020
    10 - 9 - 2020
  • Istanbul
    13 - 9 - 2020
    17 - 9 - 2020
  • Bali
    13 - 9 - 2020
    17 - 9 - 2020
  • Singapore
    13 - 9 - 2020
    17 - 9 - 2020
  • Washington
    13 - 9 - 2020
    17 - 9 - 2020
  • Kuala Lumpur
    20 - 9 - 2020
    24 - 9 - 2020
  • Rome
    20 - 9 - 2020
    24 - 9 - 2020
  • Barcelona
    20 - 9 - 2020
    24 - 9 - 2020
  • Zurich
    20 - 9 - 2020
    24 - 9 - 2020
  • London
    6 - 9 - 2020
    10 - 9 - 2020
  • Madrid
    6 - 9 - 2020
    10 - 9 - 2020
  • Munich
    6 - 9 - 2020
    10 - 9 - 2020
  • Berlin
    6 - 9 - 2020
    10 - 9 - 2020
  • New York
    6 - 9 - 2020
    10 - 9 - 2020
  • Kuala Lumpur
    6 - 9 - 2020
    10 - 9 - 2020
  • Rome
    6 - 9 - 2020
    10 - 9 - 2020
  • Barcelona
    6 - 9 - 2020
    10 - 9 - 2020
  • Zurich
    6 - 9 - 2020
    10 - 9 - 2020
  • Istanbul
    4 - 10 - 2020
    8 - 10 - 2020
  • Bali
    4 - 10 - 2020
    8 - 10 - 2020
  • Singapore
    4 - 10 - 2020
    8 - 10 - 2020
  • Washington
    4 - 10 - 2020
    8 - 10 - 2020

Introduction

This course is a "must attend" to supervisors and middle managers, those with or without formal training in management, and potential supervisors. Much of what appears in this course is applicable to all kinds of business organizations, but much of the material reflects the unique character of the healthcare organization. It covers a wide range of relevant and important topics.

Course Objectives

On Completion of this course you should be able to:

  • Identify the dimensions in which the healthcare manager's work environment is changing most significantly, and develop an awareness of the major factors contributing to the evolution of the manager's role.
  • Review the principal paradigm shifts that are contributing to major change in the management and delivery of healthcare.
  • Develop an awareness of the major changes brought by the advent of managed care and the impact of the Balanced Budget .
  • Review the changes in the managerial role that have occurred in recent years, and offer some projections about future changes in how healthcare managers will approach their work.
  • Appreciate the importance of flexibility and adaptability as significant determinants of managerial success.
  • Explore supervision and management topics, as proven, hands-on, practical applications of both classic and current management principles in the healthcare setting.
  • Build or reinforce your management skills and meet the never-ending challenges that one may face daily by applying strategies, techniques, and tools.
  • Deals with the fundamentals of management from the unique context of the healthcare organization

Course Outline

The Setting

An Evolving Role in a Changing Environment

  • Situation: Reinventing the Healthcare Organization
  • The (Whirl)Winds of Change
  • A Whole New Environment
  • Organizational Priority Number One: The Bottom Line       
  • Then Came Reengineering    
  • Can We “Reinvent” The Hospital?
  • The Managed Care “Solution”
  • The Balanced Budget
  • Healthcare Paradigms and Their Effects
  • Marketing Health Care
  • The Evolving Role of the Healthcare Manager
  • Job Security in the New Environment
  • Exercise: Responding to External Pressure

Health  Care:  How is it Different from “Industry”? 

  • Situation: The Case of the Stubborn Employee, or, “It Isn’t in the Job Description”
  • Process Versus Environment
  • Identifying the Real Differences
  • Healthcare Settings
  • Implications for Management
  • Returning to “The Stubborn Employee”
  • A Word about Quality
  • External Pressure: An Area of Continuing Concern
  • Your Supervisory Approach
  • Exercise: Where Does Your Department Fit?

The Nature of Supervision: health Care and everywhere

  • Situation: Paid to Make Decisions?
  • Born to Work or Watch?
  • The Supervisor’s Two Hats
  • The Peter Principle Revisited
  • The Working Trap
  • Nothing to Do?
  • The Responsibilities of Healthcare Management
  • The Nature of Supervision
  • Truly Paid to Make Decisions?
  • Questions for Review and Discussion
  • Exercise: Your Two Hats

Management and Its Basic Functions

  • Situation: A Tough Day for the New Manager
  • Definitions, Titles, and Other Intangibles
  • Introducing the Basic Management Functions
  • Management Functions in Brief
  • Planning
  • Organizing
  • Directing
  • Coordinating
  • Controlling
  • The Management Functions in Action
  • Emphasis
  • Processes Versus People
  • Questions for Review and Discussion
  • Case: Balancing the Functions

The Supervisor and Self

Delegation and empowerment: Forming Some good habits

  • Situation: Delegation for the Wrong Reasons, or “If You Want Something Done Right. ”
  • Taken for Granted
  • The Nature of Delegation
  • What about “Empowerment”?
  • Why Delegate?
  • Failure to Delegate
  • Looking Upward as well as Downward: The Personal Approach to Delegation      
  • The Pattern: The Nuts and Bolts of Delegation
  • “If You Want Something Done Right. . .”
  • Authority and Responsibility
  • Freedom to Fail
  • Building the Habit
  • Exercise: To Whom Should You Delegate?

Time Management: expanding the Day without Stretching the Clock

  • Situation: The Manager and the Sales Representative
  • Time and Time Again              
  • Why Become More Time Conscious?
  • The Time Wasters
  • The Time Savers
  • Time Management and Stress Management: Inseparable Activities          
  • Time-Wasting Pressures and the Supervisor’s Response    
  • The Unrenewable Resource
  • Case: Ten Minutes to Spare?

Self-Management and Personal Supervisory Effectiveness

  • Situation: The Case of the Vanishing Day
  • It Starts with You
  • Initiative
  • Barriers to Effectiveness
  • Organization
  • Individual Planning and Goal Setting
  • The Increasing Importance of Prioritizing
  • Stress and the Supervisor
  • Effective Use of Time
  • How Well Suited Are You to the Supervisory Role?
  • Exercise: The Effectiveness Checklist

The Supervisor and The Employee

Interviewing:  Start Strong to Recruit Successfully  

  • Exercise: Potential Interview Questions?
  • The Manager and the Interview Candidates: Outside and Inside
  • Preparing for the Interview
  • Guidelines for Questioning
  • The Actual Interview
  • Follow-up
  • Role-Play: Would You Hire This Person? 

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