/  Knowledge Management Training

Knowledge Management Training

BMC Training provides a training course in Knowledge Management in Management and Leadership

Course Title
Venue
Start Date
End Date
  • London
    20 - 12 - 2020
    24 - 12 - 2020
  • Madrid
    20 - 12 - 2020
    24 - 12 - 2020
  • Munich
    20 - 12 - 2020
    24 - 12 - 2020
  • Berlin
    20 - 12 - 2020
    24 - 12 - 2020
  • New York
    20 - 12 - 2020
    24 - 12 - 2020
  • Kuala Lumpur
    27 - 12 - 2020
    31 - 12 - 2020
  • Rome
    27 - 12 - 2020
    31 - 12 - 2020
  • Barcelona
    27 - 12 - 2020
    31 - 12 - 2020
  • Zurich
    27 - 12 - 2020
    31 - 12 - 2020
  • Istanbul
    13 - 12 - 2020
    17 - 12 - 2020
  • Bali
    13 - 12 - 2020
    17 - 12 - 2020
  • Singapore
    13 - 12 - 2020
    17 - 12 - 2020
  • Washington
    13 - 12 - 2020
    17 - 12 - 2020
  • Dubai
    6 - 12 - 2020
    10 - 12 - 2020
  • Paris
    6 - 12 - 2020
    10 - 12 - 2020
  • Hong Kong
    6 - 12 - 2020
    10 - 12 - 2020
  • Dubai
    24 - 1 - 2021
    28 - 1 - 2021
  • Paris
    24 - 1 - 2021
    28 - 1 - 2021
  • Hong Kong
    24 - 1 - 2021
    28 - 1 - 2021
  • Dubai
    17 - 1 - 2021
    21 - 1 - 2021
  • Paris
    17 - 1 - 2021
    21 - 1 - 2021
  • Hong Kong
    17 - 1 - 2021
    21 - 1 - 2021
  • Istanbul
    10 - 1 - 2021
    14 - 1 - 2021
  • Bali
    10 - 1 - 2021
    14 - 1 - 2021
  • Singapore
    10 - 1 - 2021
    14 - 1 - 2021
  • Washington
    10 - 1 - 2021
    14 - 1 - 2021
  • Kuala Lumpur
    3 - 1 - 2021
    7 - 1 - 2021
  • Rome
    3 - 1 - 2021
    7 - 1 - 2021
  • Barcelona
    3 - 1 - 2021
    7 - 1 - 2021
  • Zurich
    3 - 1 - 2021
    7 - 1 - 2021
  • London
    17 - 1 - 2021
    21 - 1 - 2021
  • Madrid
    17 - 1 - 2021
    21 - 1 - 2021
  • Munich
    17 - 1 - 2021
    21 - 1 - 2021
  • Berlin
    17 - 1 - 2021
    21 - 1 - 2021
  • New York
    17 - 1 - 2021
    21 - 1 - 2021
  • Kuala Lumpur
    17 - 1 - 2021
    21 - 1 - 2021
  • Rome
    17 - 1 - 2021
    21 - 1 - 2021
  • Barcelona
    17 - 1 - 2021
    21 - 1 - 2021
  • Zurich
    17 - 1 - 2021
    21 - 1 - 2021
  • London
    28 - 2 - 2021
    4 - 3 - 2021
  • Madrid
    28 - 2 - 2021
    4 - 3 - 2021
  • Munich
    28 - 2 - 2021
    4 - 3 - 2021
  • Berlin
    28 - 2 - 2021
    4 - 3 - 2021
  • New York
    28 - 2 - 2021
    4 - 3 - 2021
  • Kuala Lumpur
    21 - 2 - 2021
    25 - 2 - 2021
  • Rome
    21 - 2 - 2021
    25 - 2 - 2021
  • Barcelona
    21 - 2 - 2021
    25 - 2 - 2021
  • Zurich
    21 - 2 - 2021
    25 - 2 - 2021
  • Istanbul
    14 - 2 - 2021
    18 - 2 - 2021
  • Bali
    14 - 2 - 2021
    18 - 2 - 2021
  • Singapore
    14 - 2 - 2021
    18 - 2 - 2021
  • Washington
    14 - 2 - 2021
    18 - 2 - 2021
  • Dubai
    7 - 2 - 2021
    11 - 2 - 2021
  • Paris
    7 - 2 - 2021
    11 - 2 - 2021
  • Hong Kong
    7 - 2 - 2021
    11 - 2 - 2021
  • Dubai
    21 - 3 - 2021
    25 - 3 - 2021
  • Paris
    21 - 3 - 2021
    25 - 3 - 2021
  • Hong Kong
    21 - 3 - 2021
    25 - 3 - 2021
  • Dubai
    14 - 3 - 2021
    18 - 3 - 2021
  • Paris
    14 - 3 - 2021
    18 - 3 - 2021
  • Hong Kong
    14 - 3 - 2021
    18 - 3 - 2021
  • Istanbul
    7 - 3 - 2021
    11 - 3 - 2021
  • Bali
    7 - 3 - 2021
    11 - 3 - 2021
  • Singapore
    7 - 3 - 2021
    11 - 3 - 2021
  • Washington
    7 - 3 - 2021
    11 - 3 - 2021
  • Kuala Lumpur
    28 - 3 - 2021
    1 - 4 - 2021
  • Rome
    28 - 3 - 2021
    1 - 4 - 2021
  • Barcelona
    28 - 3 - 2021
    1 - 4 - 2021
  • Zurich
    28 - 3 - 2021
    1 - 4 - 2021
  • London
    14 - 3 - 2021
    18 - 3 - 2021
  • Madrid
    14 - 3 - 2021
    18 - 3 - 2021
  • Munich
    14 - 3 - 2021
    18 - 3 - 2021
  • Berlin
    14 - 3 - 2021
    18 - 3 - 2021
  • New York
    14 - 3 - 2021
    18 - 3 - 2021
  • Kuala Lumpur
    14 - 3 - 2021
    18 - 3 - 2021
  • Rome
    14 - 3 - 2021
    18 - 3 - 2021
  • Barcelona
    14 - 3 - 2021
    18 - 3 - 2021
  • Zurich
    14 - 3 - 2021
    18 - 3 - 2021
  • London
    25 - 4 - 2021
    29 - 4 - 2021
  • Madrid
    25 - 4 - 2021
    29 - 4 - 2021
  • Munich
    25 - 4 - 2021
    29 - 4 - 2021
  • Berlin
    25 - 4 - 2021
    29 - 4 - 2021
  • New York
    25 - 4 - 2021
    29 - 4 - 2021
  • Kuala Lumpur
    4 - 4 - 2021
    8 - 4 - 2021
  • Rome
    4 - 4 - 2021
    8 - 4 - 2021
  • Barcelona
    4 - 4 - 2021
    8 - 4 - 2021
  • Zurich
    4 - 4 - 2021
    8 - 4 - 2021
  • Istanbul
    11 - 4 - 2021
    15 - 4 - 2021
  • Bali
    11 - 4 - 2021
    15 - 4 - 2021
  • Singapore
    11 - 4 - 2021
    15 - 4 - 2021
  • Washington
    11 - 4 - 2021
    15 - 4 - 2021
  • Dubai
    18 - 4 - 2021
    22 - 4 - 2021
  • Paris
    18 - 4 - 2021
    22 - 4 - 2021
  • Hong Kong
    18 - 4 - 2021
    22 - 4 - 2021
  • Dubai
    9 - 5 - 2021
    13 - 5 - 2021
  • Paris
    9 - 5 - 2021
    13 - 5 - 2021
  • Hong Kong
    9 - 5 - 2021
    13 - 5 - 2021
  • Dubai
    2 - 5 - 2021
    6 - 5 - 2021
  • Paris
    2 - 5 - 2021
    6 - 5 - 2021
  • Hong Kong
    2 - 5 - 2021
    6 - 5 - 2021
  • Istanbul
    16 - 5 - 2021
    20 - 5 - 2021
  • Bali
    16 - 5 - 2021
    20 - 5 - 2021
  • Singapore
    16 - 5 - 2021
    20 - 5 - 2021
  • Washington
    16 - 5 - 2021
    20 - 5 - 2021
  • Kuala Lumpur
    23 - 5 - 2021
    27 - 5 - 2021
  • Rome
    23 - 5 - 2021
    27 - 5 - 2021
  • Barcelona
    23 - 5 - 2021
    27 - 5 - 2021
  • Zurich
    23 - 5 - 2021
    27 - 5 - 2021
  • London
    2 - 5 - 2021
    6 - 5 - 2021
  • Madrid
    2 - 5 - 2021
    6 - 5 - 2021
  • Munich
    2 - 5 - 2021
    6 - 5 - 2021
  • Berlin
    2 - 5 - 2021
    6 - 5 - 2021
  • New York
    2 - 5 - 2021
    6 - 5 - 2021
  • Kuala Lumpur
    2 - 5 - 2021
    6 - 5 - 2021
  • Rome
    2 - 5 - 2021
    6 - 5 - 2021
  • Barcelona
    2 - 5 - 2021
    6 - 5 - 2021
  • Zurich
    2 - 5 - 2021
    6 - 5 - 2021
  • London
    13 - 6 - 2021
    17 - 6 - 2021
  • Madrid
    13 - 6 - 2021
    17 - 6 - 2021
  • Munich
    13 - 6 - 2021
    17 - 6 - 2021
  • Berlin
    13 - 6 - 2021
    17 - 6 - 2021
  • New York
    13 - 6 - 2021
    17 - 6 - 2021
  • Kuala Lumpur
    20 - 6 - 2021
    24 - 6 - 2021
  • Rome
    20 - 6 - 2021
    24 - 6 - 2021
  • Barcelona
    20 - 6 - 2021
    24 - 6 - 2021
  • Zurich
    20 - 6 - 2021
    24 - 6 - 2021
  • Istanbul
    27 - 6 - 2021
    1 - 7 - 2021
  • Bali
    27 - 6 - 2021
    1 - 7 - 2021
  • Singapore
    27 - 6 - 2021
    1 - 7 - 2021
  • Washington
    27 - 6 - 2021
    1 - 7 - 2021
  • Dubai
    6 - 6 - 2021
    10 - 6 - 2021
  • Paris
    6 - 6 - 2021
    10 - 6 - 2021
  • Hong Kong
    6 - 6 - 2021
    10 - 6 - 2021
  • Dubai
    4 - 7 - 2021
    8 - 7 - 2021
  • Paris
    4 - 7 - 2021
    8 - 7 - 2021
  • Hong Kong
    4 - 7 - 2021
    8 - 7 - 2021
  • Dubai
    11 - 7 - 2021
    15 - 7 - 2021
  • Paris
    11 - 7 - 2021
    15 - 7 - 2021
  • Hong Kong
    11 - 7 - 2021
    15 - 7 - 2021
  • Dubai
    18 - 7 - 2021
    22 - 7 - 2021
  • Paris
    18 - 7 - 2021
    22 - 7 - 2021
  • Hong Kong
    18 - 7 - 2021
    22 - 7 - 2021
  • Kuala Lumpur
    25 - 7 - 2021
    29 - 7 - 2021
  • Rome
    25 - 7 - 2021
    29 - 7 - 2021
  • Barcelona
    25 - 7 - 2021
    29 - 7 - 2021
  • Zurich
    25 - 7 - 2021
    29 - 7 - 2021
  • London
    11 - 7 - 2021
    15 - 7 - 2021
  • Madrid
    11 - 7 - 2021
    15 - 7 - 2021
  • Munich
    11 - 7 - 2021
    15 - 7 - 2021
  • Berlin
    11 - 7 - 2021
    15 - 7 - 2021
  • New York
    11 - 7 - 2021
    15 - 7 - 2021
  • London
    18 - 7 - 2021
    22 - 7 - 2021
  • Madrid
    18 - 7 - 2021
    22 - 7 - 2021
  • Munich
    18 - 7 - 2021
    22 - 7 - 2021
  • Berlin
    18 - 7 - 2021
    22 - 7 - 2021
  • New York
    18 - 7 - 2021
    22 - 7 - 2021
  • Kuala Lumpur
    11 - 7 - 2021
    15 - 7 - 2021
  • Rome
    11 - 7 - 2021
    15 - 7 - 2021
  • Barcelona
    11 - 7 - 2021
    15 - 7 - 2021
  • Zurich
    11 - 7 - 2021
    15 - 7 - 2021
  • Kuala Lumpur
    18 - 7 - 2021
    22 - 7 - 2021
  • Rome
    18 - 7 - 2021
    22 - 7 - 2021
  • Barcelona
    18 - 7 - 2021
    22 - 7 - 2021
  • Zurich
    18 - 7 - 2021
    22 - 7 - 2021
  • London
    1 - 8 - 2021
    5 - 8 - 2021
  • Madrid
    1 - 8 - 2021
    5 - 8 - 2021
  • Munich
    1 - 8 - 2021
    5 - 8 - 2021
  • Berlin
    1 - 8 - 2021
    5 - 8 - 2021
  • New York
    1 - 8 - 2021
    5 - 8 - 2021
  • Kuala Lumpur
    8 - 8 - 2021
    12 - 8 - 2021
  • Rome
    8 - 8 - 2021
    12 - 8 - 2021
  • Barcelona
    8 - 8 - 2021
    12 - 8 - 2021
  • Zurich
    8 - 8 - 2021
    12 - 8 - 2021
  • Istanbul
    15 - 8 - 2021
    19 - 8 - 2021
  • Bali
    15 - 8 - 2021
    19 - 8 - 2021
  • Singapore
    15 - 8 - 2021
    19 - 8 - 2021
  • Washington
    15 - 8 - 2021
    19 - 8 - 2021
  • Dubai
    22 - 8 - 2021
    26 - 8 - 2021
  • Paris
    22 - 8 - 2021
    26 - 8 - 2021
  • Hong Kong
    22 - 8 - 2021
    26 - 8 - 2021
  • Dubai
    26 - 9 - 2021
    30 - 9 - 2021
  • Paris
    26 - 9 - 2021
    30 - 9 - 2021
  • Hong Kong
    26 - 9 - 2021
    30 - 9 - 2021
  • Dubai
    5 - 9 - 2021
    9 - 9 - 2021
  • Paris
    5 - 9 - 2021
    9 - 9 - 2021
  • Hong Kong
    5 - 9 - 2021
    9 - 9 - 2021
  • Istanbul
    12 - 9 - 2021
    16 - 9 - 2021
  • Bali
    12 - 9 - 2021
    16 - 9 - 2021
  • Singapore
    12 - 9 - 2021
    16 - 9 - 2021
  • Washington
    12 - 9 - 2021
    16 - 9 - 2021
  • Kuala Lumpur
    19 - 9 - 2021
    23 - 9 - 2021
  • Rome
    19 - 9 - 2021
    23 - 9 - 2021
  • Barcelona
    19 - 9 - 2021
    23 - 9 - 2021
  • Zurich
    19 - 9 - 2021
    23 - 9 - 2021
  • London
    5 - 9 - 2021
    9 - 9 - 2021
  • Madrid
    5 - 9 - 2021
    9 - 9 - 2021
  • Munich
    5 - 9 - 2021
    9 - 9 - 2021
  • Berlin
    5 - 9 - 2021
    9 - 9 - 2021
  • New York
    5 - 9 - 2021
    9 - 9 - 2021
  • Kuala Lumpur
    5 - 9 - 2021
    9 - 9 - 2021
  • Rome
    5 - 9 - 2021
    9 - 9 - 2021
  • Barcelona
    5 - 9 - 2021
    9 - 9 - 2021
  • Zurich
    5 - 9 - 2021
    9 - 9 - 2021
  • London
    17 - 10 - 2021
    21 - 10 - 2021
  • Madrid
    17 - 10 - 2021
    21 - 10 - 2021
  • Munich
    17 - 10 - 2021
    21 - 10 - 2021
  • Berlin
    17 - 10 - 2021
    21 - 10 - 2021
  • New York
    17 - 10 - 2021
    21 - 10 - 2021
  • Kuala Lumpur
    24 - 10 - 2021
    28 - 10 - 2021
  • Rome
    24 - 10 - 2021
    28 - 10 - 2021
  • Barcelona
    24 - 10 - 2021
    28 - 10 - 2021
  • Zurich
    24 - 10 - 2021
    28 - 10 - 2021
  • Istanbul
    3 - 10 - 2021
    7 - 10 - 2021
  • Bali
    3 - 10 - 2021
    7 - 10 - 2021
  • Singapore
    3 - 10 - 2021
    7 - 10 - 2021
  • Washington
    3 - 10 - 2021
    7 - 10 - 2021
  • Dubai
    10 - 10 - 2021
    14 - 10 - 2021
  • Paris
    10 - 10 - 2021
    14 - 10 - 2021
  • Hong Kong
    10 - 10 - 2021
    14 - 10 - 2021
  • Dubai
    21 - 11 - 2021
    25 - 11 - 2021
  • Paris
    21 - 11 - 2021
    25 - 11 - 2021
  • Hong Kong
    21 - 11 - 2021
    25 - 11 - 2021
  • Istanbul
    7 - 11 - 2021
    11 - 11 - 2021
  • Bali
    7 - 11 - 2021
    11 - 11 - 2021
  • Singapore
    7 - 11 - 2021
    11 - 11 - 2021
  • Washington
    7 - 11 - 2021
    11 - 11 - 2021
  • Kuala Lumpur
    14 - 11 - 2021
    18 - 11 - 2021
  • Rome
    14 - 11 - 2021
    18 - 11 - 2021
  • Barcelona
    14 - 11 - 2021
    18 - 11 - 2021
  • Zurich
    14 - 11 - 2021
    18 - 11 - 2021

Introduction

The course will concentrate on the people aspects of Knowledge Management rather than the technology involved. Knowledge Management requires the creation of a culture in which people are willing to share not only their successes but also, sometimes their failures.

The knowledge inside any organisation is probably the greatest asset you have; hence the need to protect and develop it. This course will show you how to do so and how to develop the necessary practices. The use of enterprise social networking, blogs and multimedia for example are transforming knowledge management and contributing to efforts to make work enjoyable and interesting.

The course will feature:

  • How to create a culture of sharing
  • How to develop a ‘learning organisation
  • How to motivate employees positively to be team players
  • How to ensure departments initiate knowledge sharing and reciprocate to initiatives from elsewhere
  • How to build systems that recognise efforts to share knowledge

objectives

By the end of this course, participants will be able to:

  • Capture sharedknowledge
  • Create an atmosphere of mutual trust
  • Develop the supervisory and management teams towards empowering employees
  • Engage the workforce in the day to day activities of the organisation
  • Introduce a performance management system that encourages knowledge management

Contents

Day One

What is meant by Knowledge Management, Empowerment and by Engagement?

  • Definition of a learning organisation, people, teams, organisation
  • Understanding competitive advantage, productivity and profit
  • Characteristics of engaged employees and of disengaged employees
  • Characteristics of empowered employees and un-empowered employees
  • Motivation – Intrinsic and extrinsic

Day Two

Techniques for Engaging Employees

  • Informal participative decision-making programmes
  • Job enrichment
  • Self-managed work teams
  • Informal and formal consultation processes
  • Enterprise Social Networking, Blogs Multimedia

Day Three

The Role of the Supervisor and Team Leader in Knowledge Management

  • Getting the “Quid pro Quo” – initiative vs. reciprocation
  • The Interpersonal skills involved – listening, communicating, assertiveness and influence
  • The responsibility for people
  • Delegation
  • Recognition for efforts to share knowledge

Day Four

Empowered Performance Reviews

  • Making Knowledge Management a part of performance management
  • Motivating through feedback
  • The importance of praise and how to make it more effective
  • Coaching
  • Providing genuine development, continuous learning

Day Five

Handling Change, Networking and Systems

  • The change curve
  • Upwards management
  • Involving suppliers and contractors, supply chain
  • People to people business
  • Return to social networking

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