/  Knowledge Management Training

Knowledge Management Training

BMC Training provides a training course in Knowledge Management in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Dubai
    27 - 1 - 2019
    31 - 1 - 2019
  • Paris
    27 - 1 - 2019
    31 - 1 - 2019
  • Hong Kong
    27 - 1 - 2019
    31 - 1 - 2019
  • Kuala Lumpur
    20 - 1 - 2019
    24 - 1 - 2019
  • Rome
    20 - 1 - 2019
    24 - 1 - 2019
  • Rome
    20 - 1 - 2019
    24 - 1 - 2019
  • Barcelona
    20 - 1 - 2019
    24 - 1 - 2019
  • Zurich
    20 - 1 - 2019
    24 - 1 - 2019
  • Istanbul
    13 - 1 - 2019
    17 - 1 - 2019
  • Bali
    13 - 1 - 2019
    17 - 1 - 2019
  • Singapore
    13 - 1 - 2019
    17 - 1 - 2019
  • Kuala Lumpur
    6 - 1 - 2019
    10 - 1 - 2019
  • Rome
    6 - 1 - 2019
    10 - 1 - 2019
  • Rome
    6 - 1 - 2019
    10 - 1 - 2019
  • Barcelona
    6 - 1 - 2019
    10 - 1 - 2019
  • Zurich
    6 - 1 - 2019
    10 - 1 - 2019
  • London
    24 - 2 - 2019
    28 - 2 - 2019
  • Madrid
    24 - 2 - 2019
    28 - 2 - 2019
  • Munich
    24 - 2 - 2019
    28 - 2 - 2019
  • Berlin
    24 - 2 - 2019
    28 - 2 - 2019
  • Kuala Lumpur
    17 - 2 - 2019
    21 - 2 - 2019
  • Rome
    17 - 2 - 2019
    21 - 2 - 2019
  • Rome
    17 - 2 - 2019
    21 - 2 - 2019
  • Barcelona
    17 - 2 - 2019
    21 - 2 - 2019
  • Zurich
    17 - 2 - 2019
    21 - 2 - 2019
  • Istanbul
    10 - 2 - 2019
    14 - 2 - 2019
  • Bali
    10 - 2 - 2019
    14 - 2 - 2019
  • Singapore
    10 - 2 - 2019
    14 - 2 - 2019
  • Dubai
    3 - 2 - 2019
    7 - 2 - 2019
  • Paris
    3 - 2 - 2019
    7 - 2 - 2019
  • Hong Kong
    3 - 2 - 2019
    7 - 2 - 2019
  • Dubai
    17 - 3 - 2019
    21 - 3 - 2019
  • Paris
    17 - 3 - 2019
    21 - 3 - 2019
  • Hong Kong
    17 - 3 - 2019
    21 - 3 - 2019
  • Kuala Lumpur
    10 - 3 - 2019
    14 - 3 - 2019
  • Rome
    10 - 3 - 2019
    14 - 3 - 2019
  • Rome
    10 - 3 - 2019
    14 - 3 - 2019
  • Barcelona
    10 - 3 - 2019
    14 - 3 - 2019
  • Zurich
    10 - 3 - 2019
    14 - 3 - 2019
  • Istanbul
    3 - 3 - 2019
    7 - 3 - 2019
  • Bali
    3 - 3 - 2019
    7 - 3 - 2019
  • Singapore
    3 - 3 - 2019
    7 - 3 - 2019
  • Kuala Lumpur
    24 - 3 - 2019
    28 - 3 - 2019
  • Rome
    24 - 3 - 2019
    28 - 3 - 2019
  • Rome
    24 - 3 - 2019
    28 - 3 - 2019
  • Barcelona
    24 - 3 - 2019
    28 - 3 - 2019
  • Zurich
    24 - 3 - 2019
    28 - 3 - 2019
  • London
    28 - 4 - 2019
    2 - 5 - 2019
  • Madrid
    28 - 4 - 2019
    2 - 5 - 2019
  • Munich
    28 - 4 - 2019
    2 - 5 - 2019
  • Berlin
    28 - 4 - 2019
    2 - 5 - 2019
  • Kuala Lumpur
    7 - 4 - 2019
    11 - 4 - 2019
  • Rome
    7 - 4 - 2019
    11 - 4 - 2019
  • Rome
    7 - 4 - 2019
    11 - 4 - 2019
  • Barcelona
    7 - 4 - 2019
    11 - 4 - 2019
  • Zurich
    7 - 4 - 2019
    11 - 4 - 2019
  • Istanbul
    14 - 4 - 2019
    18 - 4 - 2019
  • Bali
    14 - 4 - 2019
    18 - 4 - 2019
  • Singapore
    14 - 4 - 2019
    18 - 4 - 2019
  • Dubai
    21 - 4 - 2019
    25 - 4 - 2019
  • Paris
    21 - 4 - 2019
    25 - 4 - 2019
  • Hong Kong
    21 - 4 - 2019
    25 - 4 - 2019
  • Dubai
    12 - 5 - 2019
    16 - 5 - 2019
  • Paris
    12 - 5 - 2019
    16 - 5 - 2019
  • Hong Kong
    12 - 5 - 2019
    16 - 5 - 2019
  • Kuala Lumpur
    5 - 5 - 2019
    9 - 5 - 2019
  • Rome
    5 - 5 - 2019
    9 - 5 - 2019
  • Rome
    5 - 5 - 2019
    9 - 5 - 2019
  • Barcelona
    5 - 5 - 2019
    9 - 5 - 2019
  • Zurich
    5 - 5 - 2019
    9 - 5 - 2019
  • Istanbul
    19 - 5 - 2019
    23 - 5 - 2019
  • Bali
    19 - 5 - 2019
    23 - 5 - 2019
  • Singapore
    19 - 5 - 2019
    23 - 5 - 2019
  • Kuala Lumpur
    26 - 5 - 2019
    30 - 5 - 2019
  • Rome
    26 - 5 - 2019
    30 - 5 - 2019
  • Rome
    26 - 5 - 2019
    30 - 5 - 2019
  • Barcelona
    26 - 5 - 2019
    30 - 5 - 2019
  • Zurich
    26 - 5 - 2019
    30 - 5 - 2019
  • London
    9 - 6 - 2019
    13 - 6 - 2019
  • Madrid
    9 - 6 - 2019
    13 - 6 - 2019
  • Munich
    9 - 6 - 2019
    13 - 6 - 2019
  • Berlin
    9 - 6 - 2019
    13 - 6 - 2019
  • Kuala Lumpur
    16 - 6 - 2019
    20 - 6 - 2019
  • Rome
    16 - 6 - 2019
    20 - 6 - 2019
  • Rome
    16 - 6 - 2019
    20 - 6 - 2019
  • Barcelona
    16 - 6 - 2019
    20 - 6 - 2019
  • Zurich
    16 - 6 - 2019
    20 - 6 - 2019
  • Istanbul
    23 - 6 - 2019
    27 - 6 - 2019
  • Bali
    23 - 6 - 2019
    27 - 6 - 2019
  • Singapore
    23 - 6 - 2019
    27 - 6 - 2019
  • Dubai
    2 - 6 - 2019
    6 - 6 - 2019
  • Paris
    2 - 6 - 2019
    6 - 6 - 2019
  • Hong Kong
    2 - 6 - 2019
    6 - 6 - 2019
  • Dubai
    7 - 7 - 2019
    11 - 7 - 2019
  • Paris
    7 - 7 - 2019
    11 - 7 - 2019
  • Hong Kong
    7 - 7 - 2019
    11 - 7 - 2019
  • Kuala Lumpur
    14 - 7 - 2019
    18 - 7 - 2019
  • Rome
    14 - 7 - 2019
    18 - 7 - 2019
  • Rome
    14 - 7 - 2019
    18 - 7 - 2019
  • Barcelona
    14 - 7 - 2019
    18 - 7 - 2019
  • Zurich
    14 - 7 - 2019
    18 - 7 - 2019
  • Istanbul
    21 - 7 - 2019
    25 - 7 - 2019
  • Bali
    21 - 7 - 2019
    25 - 7 - 2019
  • Singapore
    21 - 7 - 2019
    25 - 7 - 2019
  • Kuala Lumpur
    28 - 7 - 2019
    1 - 8 - 2019
  • Rome
    28 - 7 - 2019
    1 - 8 - 2019
  • Rome
    28 - 7 - 2019
    1 - 8 - 2019
  • Barcelona
    28 - 7 - 2019
    1 - 8 - 2019
  • Zurich
    28 - 7 - 2019
    1 - 8 - 2019
  • London
    4 - 8 - 2019
    8 - 8 - 2019
  • Madrid
    4 - 8 - 2019
    8 - 8 - 2019
  • Munich
    4 - 8 - 2019
    8 - 8 - 2019
  • Berlin
    4 - 8 - 2019
    8 - 8 - 2019
  • Kuala Lumpur
    11 - 8 - 2019
    15 - 8 - 2019
  • Rome
    11 - 8 - 2019
    15 - 8 - 2019
  • Rome
    11 - 8 - 2019
    15 - 8 - 2019
  • Barcelona
    11 - 8 - 2019
    15 - 8 - 2019
  • Zurich
    11 - 8 - 2019
    15 - 8 - 2019
  • Istanbul
    18 - 8 - 2019
    22 - 8 - 2019
  • Bali
    18 - 8 - 2019
    22 - 8 - 2019
  • Singapore
    18 - 8 - 2019
    22 - 8 - 2019
  • Dubai
    25 - 8 - 2019
    29 - 8 - 2019
  • Paris
    25 - 8 - 2019
    29 - 8 - 2019
  • Hong Kong
    25 - 8 - 2019
    29 - 8 - 2019
  • Dubai
    22 - 9 - 2019
    26 - 9 - 2019
  • Paris
    22 - 9 - 2019
    26 - 9 - 2019
  • Hong Kong
    22 - 9 - 2019
    26 - 9 - 2019
  • Kuala Lumpur
    1 - 9 - 2019
    5 - 9 - 2019
  • Rome
    1 - 9 - 2019
    5 - 9 - 2019
  • Rome
    1 - 9 - 2019
    5 - 9 - 2019
  • Barcelona
    1 - 9 - 2019
    5 - 9 - 2019
  • Zurich
    1 - 9 - 2019
    5 - 9 - 2019
  • Istanbul
    8 - 9 - 2019
    12 - 9 - 2019
  • Bali
    8 - 9 - 2019
    12 - 9 - 2019
  • Singapore
    8 - 9 - 2019
    12 - 9 - 2019
  • Kuala Lumpur
    15 - 9 - 2019
    19 - 9 - 2019
  • Rome
    15 - 9 - 2019
    19 - 9 - 2019
  • Rome
    15 - 9 - 2019
    19 - 9 - 2019
  • Barcelona
    15 - 9 - 2019
    19 - 9 - 2019
  • Zurich
    15 - 9 - 2019
    19 - 9 - 2019
  • London
    20 - 10 - 2019
    24 - 10 - 2019
  • Madrid
    20 - 10 - 2019
    24 - 10 - 2019
  • Munich
    20 - 10 - 2019
    24 - 10 - 2019
  • Berlin
    20 - 10 - 2019
    24 - 10 - 2019
  • Kuala Lumpur
    27 - 10 - 2019
    31 - 10 - 2019
  • Rome
    27 - 10 - 2019
    31 - 10 - 2019
  • Rome
    27 - 10 - 2019
    31 - 10 - 2019
  • Barcelona
    27 - 10 - 2019
    31 - 10 - 2019
  • Zurich
    27 - 10 - 2019
    31 - 10 - 2019
  • Istanbul
    6 - 10 - 2019
    10 - 10 - 2019
  • Bali
    6 - 10 - 2019
    10 - 10 - 2019
  • Singapore
    6 - 10 - 2019
    10 - 10 - 2019
  • Dubai
    13 - 10 - 2019
    17 - 10 - 2019
  • Paris
    13 - 10 - 2019
    17 - 10 - 2019
  • Hong Kong
    13 - 10 - 2019
    17 - 10 - 2019
  • Dubai
    17 - 11 - 2019
    21 - 11 - 2019
  • Paris
    17 - 11 - 2019
    21 - 11 - 2019
  • Hong Kong
    17 - 11 - 2019
    21 - 11 - 2019
  • Kuala Lumpur
    24 - 11 - 2019
    28 - 11 - 2019
  • Rome
    24 - 11 - 2019
    28 - 11 - 2019
  • Rome
    24 - 11 - 2019
    28 - 11 - 2019
  • Barcelona
    24 - 11 - 2019
    28 - 11 - 2019
  • Zurich
    24 - 11 - 2019
    28 - 11 - 2019
  • Istanbul
    3 - 11 - 2019
    7 - 11 - 2019
  • Bali
    3 - 11 - 2019
    7 - 11 - 2019
  • Singapore
    3 - 11 - 2019
    7 - 11 - 2019
  • Kuala Lumpur
    10 - 11 - 2019
    14 - 11 - 2019
  • Rome
    10 - 11 - 2019
    14 - 11 - 2019
  • Rome
    10 - 11 - 2019
    14 - 11 - 2019
  • Barcelona
    10 - 11 - 2019
    14 - 11 - 2019
  • Zurich
    10 - 11 - 2019
    14 - 11 - 2019
  • London
    15 - 12 - 2019
    19 - 12 - 2019
  • Madrid
    15 - 12 - 2019
    19 - 12 - 2019
  • Munich
    15 - 12 - 2019
    19 - 12 - 2019
  • Berlin
    15 - 12 - 2019
    19 - 12 - 2019
  • Kuala Lumpur
    22 - 12 - 2019
    26 - 12 - 2019
  • Rome
    22 - 12 - 2019
    26 - 12 - 2019
  • Rome
    22 - 12 - 2019
    26 - 12 - 2019
  • Barcelona
    22 - 12 - 2019
    26 - 12 - 2019
  • Zurich
    22 - 12 - 2019
    26 - 12 - 2019
  • Istanbul
    1 - 12 - 2019
    5 - 12 - 2019
  • Bali
    1 - 12 - 2019
    5 - 12 - 2019
  • Singapore
    1 - 12 - 2019
    5 - 12 - 2019
  • Dubai
    8 - 12 - 2019
    12 - 12 - 2019
  • Paris
    8 - 12 - 2019
    12 - 12 - 2019
  • Hong Kong
    8 - 12 - 2019
    12 - 12 - 2019

Introduction

The course will concentrate on the people aspects of Knowledge Management rather than the technology involved. Knowledge Management requires the creation of a culture in which people are willing to share not only their successes but also, sometimes their failures.

The knowledge inside any organisation is probably the greatest asset you have; hence the need to protect and develop it. This course will show you how to do so and how to develop the necessary practices. The use of enterprise social networking, blogs and multimedia for example are transforming knowledge management and contributing to efforts to make work enjoyable and interesting.

The course will feature:

  • How to create a culture of sharing
  • How to develop a ‘learning organisation
  • How to motivate employees positively to be team players
  • How to ensure departments initiate knowledge sharing and reciprocate to initiatives from elsewhere
  • How to build systems that recognise efforts to share knowledge

objectives

By the end of this course, participants will be able to:

  • Capture sharedknowledge
  • Create an atmosphere of mutual trust
  • Develop the supervisory and management teams towards empowering employees
  • Engage the workforce in the day to day activities of the organisation
  • Introduce a performance management system that encourages knowledge management

Contents

Day One

What is meant by Knowledge Management, Empowerment and by Engagement?

  • Definition of a learning organisation, people, teams, organisation
  • Understanding competitive advantage, productivity and profit
  • Characteristics of engaged employees and of disengaged employees
  • Characteristics of empowered employees and un-empowered employees
  • Motivation – Intrinsic and extrinsic

Day Two

Techniques for Engaging Employees

  • Informal participative decision-making programmes
  • Job enrichment
  • Self-managed work teams
  • Informal and formal consultation processes
  • Enterprise Social Networking, Blogs Multimedia

Day Three

The Role of the Supervisor and Team Leader in Knowledge Management

  • Getting the “Quid pro Quo” – initiative vs. reciprocation
  • The Interpersonal skills involved – listening, communicating, assertiveness and influence
  • The responsibility for people
  • Delegation
  • Recognition for efforts to share knowledge

Day Four

Empowered Performance Reviews

  • Making Knowledge Management a part of performance management
  • Motivating through feedback
  • The importance of praise and how to make it more effective
  • Coaching
  • Providing genuine development, continuous learning

Day Five

Handling Change, Networking and Systems

  • The change curve
  • Upwards management
  • Involving suppliers and contractors, supply chain
  • People to people business
  • Return to social networking

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