HR Administration Skills Course

Introduction

HR officers, HR specialists and HR administrators who wish to develop their knowledge and improve their skills in relation to HR administration skills

Objectives

• Identify the role of HR Administrators within the HR structure of their organization.
• List and develop competencies required for successful HR Administrators.
• Distinguish between various types of organizational structures and develop structures using Microsoft Visio.
• List the core functions of HR systems and determine business requirements for their organization’s HR system.
• Develop HR reports using different types of graphs and templates.
• Identify legal documents required to collect and maintain for employees. 
• Develop their organization’s employee handbook.

Content

Day One

The HR Administrator in Organizations

• Major Roles and Responsibilities of HR Administrators
• A Look at the HR Administrator’s Job Description
• The HR Administrator’s Position within the HR Department
• Professional Qualifications as a Competitive Advantage
• Competencies of Successful Administrators
• Technical Competencies
• Behavioral Competencies
• The Evolving Role of the HR Administrator

Day Two

Introduction to Organizational Structures

• Definition and Purpose
• Types of Organizational Structures
• Advantages and Disadvantages of Various Structures
• Examples of Structures for a Number of Organizations
• Tools Used to Draw Organizational Structures
• Workshop: Using Microsoft Visio in Drawing Organizational Structures

Day Three

Working with Human Resources Information Systems (HRIS)

• Functions and Features of HR Systems
• Determining Business Requirements
• Developing Assessment Criteria to be Used for Evaluating Different Systems
• Assessing and Evaluating Existing HR Systems
• Workshop: Live Demonstration and Practice Using an HRIS

Day Four

HR Measurements and Reporting

• Research Terms and Techniques
• Frequently Used HR Metrics
• Calculating HR Metrics
  • Recruitment Metrics
  • Retention Metrics
  • Compensation/Benefits Metrics
  • Training and Development Metrics
• Reporting Methods and Examples: Charts and Graphs
• Workshop: Developing HR Reports Using Bar Charts, Pie Charts and Line Charts

Day Five

Employee Documentation and Record Keeping

• Purpose and Objective of Record Keeping
• Employee Files: Legal Documents to Maintain
• Developing an Orientation Package: Documents to Provide to New Hires
• Policies, Procedures and Work Rules
• Developing an Organization’s Employee Handbook
  • Purpose of Handbook
  • Sections of the Handbook
  • Process of Developing Handbook