/  Performance Measurements, Continuous Improvement and Benchmarking Training

Performance Measurements, Continuous Improvement and Benchmarking Training

BMC Training provides a training course in Performance Measurements, Continuous Improvement and Benchmarking in Management and Leadership

Course Title
Venue
Start Date
End Date
  • Kuala Lumpur
    26 - 9 - 2021
    30 - 9 - 2021
  • Barcelona
    26 - 9 - 2021
    30 - 9 - 2021
  • Zurich
    26 - 9 - 2021
    30 - 9 - 2021
  • Dubai
    19 - 9 - 2021
    23 - 9 - 2021
  • Paris
    19 - 9 - 2021
    23 - 9 - 2021
  • Kuala Lumpur
    17 - 10 - 2021
    21 - 10 - 2021
  • Barcelona
    17 - 10 - 2021
    21 - 10 - 2021
  • Zurich
    17 - 10 - 2021
    21 - 10 - 2021
  • London
    24 - 10 - 2021
    28 - 10 - 2021
  • Madrid
    24 - 10 - 2021
    28 - 10 - 2021
  • Berlin
    24 - 10 - 2021
    28 - 10 - 2021
  • Istanbul
    3 - 10 - 2021
    7 - 10 - 2021
  • Dubai
    10 - 10 - 2021
    14 - 10 - 2021
  • Paris
    10 - 10 - 2021
    14 - 10 - 2021
  • London
    10 - 10 - 2021
    14 - 10 - 2021
  • Madrid
    10 - 10 - 2021
    14 - 10 - 2021
  • Berlin
    10 - 10 - 2021
    14 - 10 - 2021
  • Kuala Lumpur
    21 - 11 - 2021
    25 - 11 - 2021
  • Barcelona
    21 - 11 - 2021
    25 - 11 - 2021
  • Zurich
    21 - 11 - 2021
    25 - 11 - 2021
  • London
    7 - 11 - 2021
    11 - 11 - 2021
  • Madrid
    7 - 11 - 2021
    11 - 11 - 2021
  • Berlin
    7 - 11 - 2021
    11 - 11 - 2021
  • Dubai
    14 - 11 - 2021
    18 - 11 - 2021
  • Paris
    14 - 11 - 2021
    18 - 11 - 2021
  • Dubai
    13 - 12 - 2021
    17 - 12 - 2021
  • Paris
    13 - 12 - 2021
    17 - 12 - 2021
  • Kuala Lumpur
    19 - 12 - 2021
    23 - 12 - 2021
  • Barcelona
    19 - 12 - 2021
    23 - 12 - 2021
  • Zurich
    19 - 12 - 2021
    23 - 12 - 2021
  • London
    26 - 12 - 2021
    30 - 12 - 2021
  • Madrid
    26 - 12 - 2021
    30 - 12 - 2021
  • Berlin
    26 - 12 - 2021
    30 - 12 - 2021
  • Istanbul
    12 - 12 - 2021
    16 - 12 - 2021
  • Dubai
    5 - 12 - 2021
    9 - 12 - 2021
  • Paris
    5 - 12 - 2021
    9 - 12 - 2021
  • Dubai
    13 - 12 - 2021
    17 - 12 - 2021
  • Paris
    13 - 12 - 2021
    17 - 12 - 2021
  • London
    5 - 12 - 2021
    9 - 12 - 2021
  • Madrid
    5 - 12 - 2021
    9 - 12 - 2021
  • Berlin
    5 - 12 - 2021
    9 - 12 - 2021
  • London
    13 - 12 - 2021
    17 - 12 - 2021
  • Madrid
    13 - 12 - 2021
    17 - 12 - 2021
  • Berlin
    13 - 12 - 2021
    17 - 12 - 2021

Introduction

This course presents a high level appreciation of the features and benefits of three key Performance areas namely; Performance Measurement, Continuous Improvement and Benchmarking. Originally led by Japanese organizations, many International Companies are now leveling the field as performance measurement is seen as vital to quality process management and therefore Shareholder Value.

This course will feature:

  • Understanding Performance Measurement
  • How to instigate, prolong and measure Continuous Improvement
  • How to find and decipher the good stuff
  • The vital impact of people on process
  • Running a Benchmarking Project

objectives

By the end of this course, participants will be able to:

  • Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking.
  • Show how these activities play a part in helping their organization perform at a higher level
  • Determine methods for generating and implementing effective performance metrics
  • Use a process improvement methodology back at work
  • Run a benchmarking project more effectively

Contents

Day One

Performance Measurement: The Starting Point for Improvement

  • The Need for Measurement
  • Data Use and Abuse: Using Data Constructively
  • Methods of Selecting Performance Measures
  • Developing a Framework for Measurement
  • Understanding Variation: The key to understanding performance
  • What histograms, run charts and control charts tell us about performance

Day Two

Continuous Improvement

  • Understanding Variation: The Range and Standard Deviation
  • Taking Appropriate Action against a Process
  • An Introduction to Control Charts
  • How to Improve a Process
  • The Power of Teamwork
  • Problem and Mission Statements

Day Three

The Tools of Continuous Improvement

  • Understanding and Analyzing a Process
  • Identifying causes of problems, and potential solutions
  • Demonstrating the link between a cause and its effect
  • Understanding the Process
  • Investigating Relationships between Variables

Day Four

An Introduction to Benchmarking

  • What is benchmarking?
  • History of benchmarking
  • Different Methods of benchmarking and how they relate to each other
  • How to identify potential benchmarking projects
  • An overview of the benchmarking process
  • Selecting your first project

Day Five

Running a Successful Benchmarking Project

  • Scoping and planning benchmarking study
  • Identifying and selecting benchmarking Metrics & Partners
  • Participant meetings: Planning and running effective meetings to attain the aims of the study
  • Benchmarking project management
  • Management support activities
  • Legal issues

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