/  Performance Measurements, Continuous Improvement and Benchmarking Training

Performance Measurements, Continuous Improvement and Benchmarking Training

BMC Training provides a training course in Performance Measurements, Continuous Improvement and Benchmarking in Management and Leadership

Course Title
Venue
Start Date
End Date
  • London
    14 - 10 - 2018
    18 - 10 - 2018
  • Dubai
    28 - 10 - 2018
    1 - 11 - 2018
  • Paris
    14 - 10 - 2018
    18 - 10 - 2018
  • Kuala Lumpur
    25 - 11 - 2018
    29 - 11 - 2018
  • Istanbul
    4 - 11 - 2018
    8 - 11 - 2018
  • Bali
    25 - 11 - 2018
    29 - 11 - 2018
  • Istanbul
    11 - 11 - 2018
    15 - 11 - 2018
  • London
    9 - 12 - 2018
    13 - 12 - 2018
  • Dubai
    16 - 12 - 2018
    20 - 12 - 2018
  • Paris
    9 - 12 - 2018
    13 - 12 - 2018
  • Kuala Lumpur
    20 - 1 - 2019
    24 - 1 - 2019
  • Istanbul
    13 - 1 - 2019
    17 - 1 - 2019
  • Bali
    20 - 1 - 2019
    24 - 1 - 2019
  • London
    3 - 2 - 2019
    7 - 2 - 2019
  • Dubai
    24 - 2 - 2019
    28 - 2 - 2019
  • Paris
    3 - 2 - 2019
    7 - 2 - 2019
  • Kuala Lumpur
    17 - 3 - 2019
    21 - 3 - 2019
  • Istanbul
    3 - 3 - 2019
    7 - 3 - 2019
  • Bali
    17 - 3 - 2019
    21 - 3 - 2019
  • London
    21 - 4 - 2019
    25 - 4 - 2019
  • Dubai
    21 - 4 - 2019
    25 - 4 - 2019
  • Paris
    21 - 4 - 2019
    25 - 4 - 2019
  • Kuala Lumpur
    5 - 5 - 2019
    9 - 5 - 2019
  • Istanbul
    26 - 5 - 2019
    30 - 5 - 2019
  • Bali
    5 - 5 - 2019
    9 - 5 - 2019
  • London
    2 - 6 - 2019
    6 - 6 - 2019
  • Dubai
    9 - 6 - 2019
    13 - 6 - 2019
  • Paris
    2 - 6 - 2019
    6 - 6 - 2019
  • Madrid
    16 - 6 - 2019
    20 - 6 - 2019
  • Kuala Lumpur
    28 - 7 - 2019
    1 - 8 - 2019
  • Istanbul
    21 - 7 - 2019
    25 - 7 - 2019
  • Bali
    28 - 7 - 2019
    1 - 8 - 2019
  • London
    25 - 8 - 2019
    29 - 8 - 2019
  • Dubai
    4 - 8 - 2019
    8 - 8 - 2019
  • Paris
    25 - 8 - 2019
    29 - 8 - 2019
  • Kuala Lumpur
    8 - 9 - 2019
    12 - 9 - 2019
  • Istanbul
    8 - 9 - 2019
    12 - 9 - 2019
  • Bali
    8 - 9 - 2019
    12 - 9 - 2019

Introduction

This course presents a high level appreciation of the features and benefits of three key Performance areas namely; Performance Measurement, Continuous Improvement and Benchmarking. Originally led by Japanese organizations, many International Companies are now leveling the field as performance measurement is seen as vital to quality process management and therefore Shareholder Value.

This course will feature:

  • Understanding Performance Measurement
  • How to instigate, prolong and measure Continuous Improvement
  • How to find and decipher the good stuff
  • The vital impact of people on process
  • Running a Benchmarking Project

objectives

By the end of this course, participants will be able to:

  • Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking.
  • Show how these activities play a part in helping their organization perform at a higher level
  • Determine methods for generating and implementing effective performance metrics
  • Use a process improvement methodology back at work
  • Run a benchmarking project more effectively

Contents

Day One

Performance Measurement: The Starting Point for Improvement

  • The Need for Measurement
  • Data Use and Abuse: Using Data Constructively
  • Methods of Selecting Performance Measures
  • Developing a Framework for Measurement
  • Understanding Variation: The key to understanding performance
  • What histograms, run charts and control charts tell us about performance

Day Two

Continuous Improvement

  • Understanding Variation: The Range and Standard Deviation
  • Taking Appropriate Action against a Process
  • An Introduction to Control Charts
  • How to Improve a Process
  • The Power of Teamwork
  • Problem and Mission Statements

Day Three

The Tools of Continuous Improvement

  • Understanding and Analyzing a Process
  • Identifying causes of problems, and potential solutions
  • Demonstrating the link between a cause and its effect
  • Understanding the Process
  • Investigating Relationships between Variables

Day Four

An Introduction to Benchmarking

  • What is benchmarking?
  • History of benchmarking
  • Different Methods of benchmarking and how they relate to each other
  • How to identify potential benchmarking projects
  • An overview of the benchmarking process
  • Selecting your first project

Day Five

Running a Successful Benchmarking Project

  • Scoping and planning benchmarking study
  • Identifying and selecting benchmarking Metrics & Partners
  • Participant meetings: Planning and running effective meetings to attain the aims of the study
  • Benchmarking project management
  • Management support activities
  • Legal issues

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