Introduction

This practical and highly engaging course will prepare all participants to design, develop, manage, control, implement, simplify and monitor work processes and procedures and associated management system documents such as work instructions, forms, labels and tags. The course will especially focus on producing and simplifying procedures.

This course will feature:

• Complete definitions and use of all relevant documents
• A complete approach to Management System documentation structures
• The compelling need for simplicity and clarity and how to achieve it
• Hands-on procedure and other documentation writing
  • How to analyse procedures in order to simplify them

 objectives

By the end of this course, participants will be able to:

• Describe the purpose, advantages &structure of a documented Management System
• Demonstrate how management documentation is developed
• Identify who needs to be involved in the process of developing such documentation
• Write clearly and simply each type of document emphasizing on procedures
• Explain how to analyse process flow charts with the aim of simplifying the procedure

Contents

Day One

Introduction: The Business Need for Procedures

• Introduction to Management Systems
• What all organisations need to do
• The need for comprehensive documentation
• Policies, purpose and content
• Writing policies
• Allowing for Organisational Change

Day Two

Designing and Developing Procedures

• Practical activities
• Preparing to document the Management System
• All about Procedures
• Designing the Procedures
• Purpose and content of procedure documents
• Writing simple, clear and concise procedures

Day Three

Documentation Standards and Control

• The influence of ISO9001 and other related standards
• Writing Work Instructions, purpose and content
• Applying the Palin English Standard
• The Management and control of Documents
• Forms, Tags & labels purpose and content
• Records: what they are and their importance

Day Four

Analysing and Simplifying Procedures

• The use of Flowcharts and how to interpret a flowchart
• The problem with text and how the flowchart solves it
• Flowchart symbols
• Different types of process maps
• Value added maps
• Analysing and simplifying procedures

Day Five

Planning System Development & Ensuring its Integrity

• Planning the development of a Management System
• Which procedures do we write first and why
• Approval and management support
• Documentation life cycle and review points
• Management System review: the power of auditing
• Case Studies